I had a very disappointing experience with one of the pharmacists over the phone. I called to check…read moreif my prescription was ready, and instead of receiving help, I was met with rudeness and attitude from the start. The pharmacist initially scolded me for something my doctor supposedly didn't send--only to realize she was looking at the wrong prescription. When I asked about a different medication, she noticed I was paying out of pocket and told me I should have informed them. I explained I had done so last month, but she rudely replied, "They're not going to remember what you told them last month." When I asked how I was supposed to make sure they knew, she ignored my question and just told me to come get it tomorrow--with more attitude. She also made several unprofessional comments about my doctor and lectured me about checking my bottle for refills, as if I wasn't already doing my part by calling to confirm. The entire conversation felt condescending and dismissive. This level of customer service is completely unacceptable, especially in healthcare. I've never been treated so poorly by a pharmacist, and I'll be switching to another pharmacy. Patients deserve respect and professionalism, not to be talked down to when trying to manage their health.

Never had a problem until after they lost their lawsuit. Then I had to fire them and my doctor had…read moreto, too. They asked intrusive questions and harassed me about pain meds, which I am off now, At the time I was in the worst pain of my life and they made me afraid I wouldn't get relief after my surgery. It wasn't just me. They hassled other patients at this location and Hanford and my doc reported them to the pharmacy board.

Friendly customer service however, poor customer service skills. Apparently they say that you…read morecannot return anything that is not purchased at their store and is purchased out of state however, on all your receipts, it says you can return it nationwide. I've included a photo for your reference.

THE WORST!! Since the closing of Rite Aid the influx has been heavy on Walgreens. Some grace is…read morenecessary but WOW. You're regularly on hold for hours (not exaggerating), some calls never get picked up, in line for 30-45 minutes. Orders get mysteriously cancelled, they tell you that orders are ready having not ran the insurance, and everything is a come back or call back issue. Meaning being on hold or back in line forever again. Go anywhere else. The people are nice though, when you do get to finally interact with someone. I am RUNNING back to a pharmacy I thought I didn't like before. I made a mistake.

It's not just this Walgreens I assume, however every time I walk in to buy something, browse, etc…read morethe biggest problem I have is their extremely florescent lighting. As someone who is prone to migranes this is extremely annoying. The main reason I gave this 3 stars instead of 2 is because the people working there are usually very kind.

I'm not sure who's managing or supervising the stores but this particular Walgreens has a very poor…read morecustomer service when it comes to returns. The minute I said I had a return, the girl said "you can't return it here because you did not purchase it here", yet on the receipt, It says you can return at any nationwide location. then she said she can't return the item because it's not in the box, the item never had a box. then she said she needed to have a scan bar to return it, and I showed her that it has a scan bar. And then she said she can't return it because it's over 30 days. on the receipt if you haven't got a receipt, you can return it for the lowest price within the 30 days so how about if I just throw the receipt away? Now what? I'll be back

MedEX Pharmacy in Hanford, Ca are the BEST in town. I've had a few different pharmacy's in town…read morebut they were always so careless about helping their patients. MedEx is always on point with filling and ordering anything that is needed for me and my family. They are so helpful and caring for our needs. Pharmacy Techs and Pharmacists always strive to make sure their patients needs ALWAYS come first. Specially Emad the pharmacist, he trains all his Pharmacy Staff to be knowledgeable and caring about everything thats needed to help have their patients prescriptions filled on time. If anything goes wrong (which is VERY rare!!!!) he will do anything in his power to make it right. I wish more pharmacies would strive to be like them. I want them to know we APPRECIATE, TRUST and VALUE what they do for us everyday! Thank you so MUCH, Family Carrillo

I've been w/Medex pharmacy for 6yrs,I never had issues til today. Brought my new insurance for 2026…read moreScan, to Emad an he said not a problem !! However it was a problem, bcuz he is not part of the insurance plan after confirming i was little surprised my bill was $466 for my prescriptions. So I had to make a hard decision to go to Costco where my copays are 0.. so I went into pick up 2 last prescriptions I was told by Marcelo that if Costco won't fill i can't CAN NOT return to MedEx.that's horrible! If my stuff was covered i wouldn't be doing this. I've brought soooooo much money an business to Emad only to be treated horrible when I left.!!​ Emad said he would have no problem with my new insurance..before I left Marcelo said he wouldn't transfer on Monday although Costco called an faxed friday Jan 23 Costco did request for my transfer yet MedEx said they never received anything . So now I have to wait about a week to get all my important medications. This is incredible sad .!!

I made a grocery order today and the girl who loaded my car was so sweet. She was kind of, helpful…read moreand had a wonderful personality. You did good hiring that one . Give her a raise . I usually have great experiences with my orders . Tony is awesome . So helpful and kind . You have a good team who fill the orders .

I have no time to write everything that is so horrible about the store but right now what just…read morehappened to me is mind-boggling. I am handicapped; I have neuropathy pain in my feet and the severity comes and goes. I can hardly walk today I'm in so much pain. I pulled up in front of the sliding metal doors to the nursery to ask the guy sitting right at the door if they had Clematis vines. I was parked 6' away from him with my hazard lights blinking. I smiled and said hi and I asked him through my car window if they had Clematis vines. He was cold and unfriendly and works in the garden department but he didn't know what Clematis was and instead of opening his phone and looking it up, he said "what's that?" I explained and then he pulled out his phone and he asked me to spell it for him and I did, and then he showed me a picture and he said "is this it?" and I said "yes" Then he said "okay, it says we have one". I said "I need three, so all you have is one?" "No, (he said impatiently) no, it says we have 10." I said "okay, thank you, but you said you had one". Then I said "I need three, and I'm handicapped and there are no handicapped carts on this side of store. So will you please walk in and get three for me, and you put them in my car for me?" He said "No I can't. I can't leave my post here." I said "okay I understand, will you please call customer service and ask them if they can send someone to come and help me?" He said "No, I can't do that." I asked an older couple walking into that door if they would look to see where they are for me, and they couldn't find them. When they asked him where they were, he pointed to a stand with pack of seeds in it. They told him I wanted the plants. He said "well all we have seeds." OH MY GOD, ALL OF THAT FOR NOTHING!

Always ready when I need them the most. Great prices, great service here I n Coalibga, CA.read more

I have a Lisfranc fracture 5 metatarsal fractures in one foot. I recently underwent a complicated…read moreORIF surgery. My doctor placed an order for Percocet, on Friday 3 days after. The medication I urgently need for my post-operative recovery, as he wanted to ensure I remained medication-compliant. My wife went to the pharmacy around 9:30am, and we were told, "We will contact you in about an hour to let you know if the order is ready to pick up. Maybe it will be ready."We called again at 10:58a.m. and were placed on hold for 20 minutes with background music. When someone finally answered, they said, "Your order should be ready in about an hour."We called yet again around 2:15pm, the pharm tech again mentioned "check back again within and hour." We then called 6pm with no answer, and put on hold for another 25 minutes.What followed was a carousel of abhorrent listless customer service and dismissive behavior. When we called back again, the phone rang endlessly, was picked up, and then immediately hung up--this happened for another 20 minutes. Eventually, a new pharmacy technician picked up during the afternoon shift and quickly asked for all my information, hastily saying "cash or insurance?." In the background, we could hear him asking another coworker, "Do we put this workers' compensation in the system?" We then asked, "Can we come down to pick up our order? We have all the information for my workers' comp." In a hurried tone, he replied, "Yes, yes, just come down." When we arrived, it felt like we were trying to crack the world's greatest mystery--something out of The Da Vinci Code. After all that wasted time, we were told we could not pick up the medication because it required prior authorization from my insurance. This entire situation could have been handled quickly, professionally, and with basic human kindness. Instead, we were met with misinformation, delays, and incompetence. We have since filed a complaint with corporate. For the record, we had zero issues picking up my medication at the Atascadero Walgreens, where the prescription was handled without incident, If your health depends on your prescription here good luck; I would go stir clear and save yourself a headache.

Julian M could use more training for his job and instructions on customer service. I came in to…read morepick up a prescription, and Julian informed me that the order had been sent to the wrong CVS location. He told me that in order to get it to this location. I would have to call my doctors office to have them resend it. I did this, but then received a message from the pharmacy saying that the prescription could not be filled until the 30th because it was counting as a refill, not a reroute. So I called the pharmacy themselves, and spoke to a pleasant young lady who informed me that Julian was mistaken, and he could have switched it over from the very beginning. An hours worth of phone calls back-and-forth between my doctors office and the pharmacy, all for something that he could have done in the first place. When I returned to pick up my prescription, Jillian was again working the drive through window. This time, he was busy purchasing a Gatorade at the pharmacy's checkout counter, and having a conversation with the cashier. He motioned his finger up for me to wait for him, which I did, for approximately three minutes while he finished his conversation and purchase., I let Julian know what had transpired and let him know that in the future, he's able to take care of that himself and not cause such a hassle for his customers. He curtly replied."ok" and promptly turned his back on the window, got my medications and told me to sign the slip so I could be on my way. I had an irritated tone to my voice, but was extremely respectful in the way I delivered my message. An apology would've gone a very long way in the situation instead of an abrupt OK and sending me out the door.

Well since Rite Aid went under we transferred our prescriptions to Costco.... That was a huge…read moremistake they are horrible and I DO NOT recommend. We have since moved to CVS and get are fast and efficient. The best. Even better than Rite Aid was.

I've been using CVS as my pharmacy for years in another city and I just recently moved to Hanford…read moreand started using the CVS in target on Lacey. Two of the pharmacists who I've had conferences with have been very helpful, but no one working there is friendly. There used to be a beautiful young Hispanic woman there who was very friendly, but I haven't seen her the last several times I've been there so maybe she doesn't work there anymore. I certainly wouldn't want to work there in that atmosphere. They don't smile at you, they don't greet you, they don't make eye contact when they're talking to you, and their tone is rushed and impatient. I don't know how the rest of you feel, but that can ruin my entire day when someone just makes me feel completely invisible. I'm going to switch to one of the other CVS pharmacies and see if I'm treated any better there.

The pharmacy manager Jennifer must not have much control at home so she wants to control what she…read morecan at this pharmacy. My doctor prescribed me a 90 day supply of a prescription that Jennifer deemed should only be suspended 30 days at a time. some how she believes a DOCTOR's order should be overridden based on her own opinions. i was shocked she somehow thought she should overrule my doctor! a 90 day prescriptions saves me money and is helpful when out of town. She didn't care and again she somehow wanted to control what my doctor prescribed!! what??