I stopped by here today since it's been a long time since my last visit, and I had never been to…read morethis new location. So much nicer than the last one. It's organized nicely, and most prices are fair, some overpriced. I definitely will return in the future to see what other treasures they have. 9/19/25

I love the have a heart humane society. Their pets are so friendly. I fell in love with dogs…read moreDomino, Tiny, Lone Ranger and Chug. Their selection of pets (dogs and cats) is amazing and they are all so cute. My family and I fostered cats Jupiter and Cole. We loved them and were happy they were adopted together! The thrift shop is attached to the adoption center and we often find little treasures for a great price!

The staff was nice, The adoption fee was cheap. they paid for my dogs shots and to get her spayedread more

If it were possible, I would give this location zero stars. My experience with the customer service…read moreon the morning of June 16, 2026, was extremely disappointing. I found the staff in the front office to be unprofessional, discourteous, and lacking the level of respect and customer care that members of the public should reasonably expect. Based on this experience, I do not plan to adopt from this location again. The interaction left a negative impression and raised concerns about the quality of customer service being provided. I hope management reviews these concerns and takes appropriate steps to improve staff professionalism and customer relations. This review reflects my personal experience during my visit and is intended to provide constructive feedback regarding the service I received.

Pet sitting. Absolutely wonderful service and my cats liked her. Can't ask for more than that…read more She'd come by once a day to feed and play with my kitties. I love that she sent pictures every day. Also, her rates were reasonable. Highly recommend.

Save your money and use Rover. Cheaper and more employee options. It's a great idea in theory but…read morethere is one main employee and things are not done to my standards especially for the price and overnights. I always spend hours fixing all the missed items and my animals did not get the attention they deserved. Drop ins always felt rushed and over nights did not mean more time caring for the dogs and cats. I have cameras and there's no way to be in and out so quickly if they had done what was on the list. Tried to speak with Kara about the extra service charges and paid $1200 for one week because I have foster cats. This entails scooping two extra litter boxes. Also the employee has broken two of my vacuums and all these issues were never communicated to me even though I would text every day. Sorry for the negative review and best of luck in your endeavors!

This place is pawsitively amazing! They're a nonprofit…read morededicated to helping more pets get spayed and neutered while keeping our furry friends healthy and safe; which also means wallet-friendly vaccine prices! (Seriously, thank you!!!) They take walk-ins Monday through Thursday from 10am to 2pm, and you're in and out in about 15 minutes. The staff is the sweetest and gave my pup ALL the love , tail wags approved!

Staff is amazing and friendly. I called and asked for help after my dog got spayed cause she was…read morescratching near her incision and they gave me ointment to help. Very easy to communicate with, definitely recommend.

Loved working with these folks. They were patient and throughout. They understood the personality…read moreand needs of their pups and do a lot for their health and welfare. Would recommend!

Here comes a 5 star review if there ever was one! Our beloved dog had to be put down around 6…read moremonths ago. Had no interest in a replacement for her until we thought more and more about it. My wife and I have so much love for each other, we needed to share that with another dog! After all, a house with no dog is no home! We thought about getting a nice puppy, but then thought about saving a shelter dog, and that seemed like the thing we wanted to do now. Enter Robert and Yana. Saw a pure white Maltese online at their rescue that we thought could be a candidate. Drove over there and there were at least 50 dogs there, horses, and all kinds of animals! The Maltese, named Coco, as it turns out, had been a stud for making puppies at a puppy mill. Never got any love or attention. Was treated badly. Owner had actually cut his ears (still can't figure out what that nut was thinking!) He was then abandoned, chained under a house and left for dead in the hot Lancaster sun for months as he deteriorated, his fur became terribly matted, he lost almost all his teeth. Nearby people threw him scraps once in a while, but nobody cared to save him. Then somehow Robert and Yana found about this and drove out there to try to do it themselves! But Coco wouldn't come to them. They tried treats, and everything, but he wouldn't come to anyone. He was a wild dog. Then Robert thought! He brought a female dog to entice Coco, and just like that, he came out to do his life-long duty, when they grabbed him. He has had a lot of health issues, as mentioned, and a bad ear infection to boot. A lot of these things were addressed by Rob and Yana. These Incredible people do God's work, I'm telling you! I was so amazed at how they devote their lives to saving precious fur-babies like they do! We decided this dog was for us! A challenge to be sure for me, but I've always been good at teaching dogs tricks, etc. Coco is a bit rough around the edges, of course, but I feel confidant as he makes strides learning and most importantly enjoying life, with ALL the love for him and him alone! To get puppy-chinos from Starbucks, go on long walks, given the best food, doggy parks, having his own people to lay on their laps.We've had Coco for three weeks now, and you wouldn't believe the changes in him! (and how fast he has become spoiled!) Our hearts feel SO good knowing the good life we will provide him with, no matter how long he has with us in this world and we feel so good for HIM! He comes when called, is learning how to 'sit' and 'sit up', and is very loving! He is very sensitive personality. I can't imagine him being this way and still surviving everything he was up against. Robert is the nicest guy! A great guy! They set me up with all kinds of stuff. Food, treats, some medicines, and everything we needed to know about him. Leash, collar, harness, and this is just the beginning!,They care so much about what they're doing you can't help but get sucked in! Yana is such a hard worker too. Just super loving, caring, knowledgable folks! They went out of their way to help us out every way they could, and no we have a happy, sweet baby that's all ours! I don't know who got the better end of the deal! Him, or us! Thank you SO much Robert and Yana! Wishing you guys the BEST of everything in life. You deserve it!

Beyond grateful for this amazing Sanctuary started by Isabell. Her devotion and love for all of…read morethese special animals is truly inspiring I happened to come across her website after searching for a new cat or kitten for quite a long time. Then I saw Sidney's little face and fell in love. When I arrived to meet her my heart fell again for her Sister, London. They are two of the sweetest little Souls. We have 2 older dogs and after 3 weeks... they are finally comfortable and playing now. Thank you Isabell

I called several kitten/cat animal sanctuaries, Paw Parent was the only one to call me back. I was…read moreblessed they just had an adoption and the room for the cats would be ready in 3 days. The mom was a stray, she had 4 kittens in a neighbor's garage. I brought all 5 to my home and kept them until the time came to bring them to Paw Parent in West Lancaster. I come to visit them every Monday. The cats are now spayed and ready for adoption. The owner and her help work so hard keeping all of the dogs and cats feed and happy. They need volunteers to keep the work load down. They really care about these animals. So sad very few people will adopt a BIG DOG.

We went here The 4th of July weekend, and though it's always sad to see so many animals needing a…read moreplace to call home, the entire experience was as good as it could be. Though busy (they were offering a no-adoption-fee promotion), the staff was exceedingly sweet and helpful, and you could tell everyone there was doing as much as they possibly could to help the people seeking assistance. There were many dogs that looked like great options - but unfortunately, we could only adopt one at this time. This said, the dog we took home is truly the best! We think she's a Visla/Chihuahua mix; she couldn't be sweeter or more kind to our little Chiweenie. On top of the staff being top-notch and the facilities being as clean as they can be, the fact that they sent us home with a bag of the food our dog was eating + a bag of treats + got her registered for us + gave us a nice collar and leash + had given him flea meds for the month - we truly could not have asked for more. If you're looking for a new pet - go here! Don't buy a dog - support this center and save a dog currently living in a sad place.

Lady at the front desk on the surrender side didn't even look up from her phone when talking to me…read moreand when I tried explaining i found a cat on the street almost getting run over she rudely said we don't take cats when I was referred there by another shelter

Terrible customer service. "HELPING PETS", went there to see if they can help take in two adorable…read morepups that were dumped in my yard. Rude lady comes to take a look at them just to say she can not take them in due to them being "sick". Mind you this lady isn't even a vet or technician.They were going to charge me $30 a piece for each of them to intake them. Lady suggested to take them to KCAS instead not knowing they'll probably get killed there and possibly not get adopted.Very unprofessional. Wanting to diagnose these babies without running test or even being certified to say exactly what's going on.Do not come here, waste of time, and clearly only want your money, makes sense coming from a non-profit organization.

If you're looking to adopt a pet, I would highly recommend visiting Bakersfield SPCA's website as I…read morewas told that it is up to date with all of the current animals that are available for adoption! It's a little difficult to get ahold of this place over the phone, but once you do, they only take same day appointments & you have to call on the day you want to visit + hope that there are free appointments. We visited to view cats and were helped shortly after arriving. According to the front desk, if the animal that you're interested in picking up has already been spayed, you can take them home the same day! Or, if they have been, they either try to get them spayed/neutered the next day, or by Tuesdays (as those are their spay/neuter days). We unexpectedly found the perfect little baby to take home, 20 minutes, a bit of paper work + calls to my apartment complex and $100 later, we were given all the paper work / vaccine records + a bag of kitten kibble! Make sure to bring your own carrier if you're really looking to pick up a furry friend on the same day. The only thing I didn't like was finding out afterwards that our little boy hadn't finished his course of vaccines. A friend of mine has adopted cats from an SPCA before & because they hadn't finished having their vaccines, they were able to go in to the facility to finish off their booster shots free of cost.