Both of my dogs were groomed there late last week and have both developed kennel cough. This is my first time in a few years getting them groomed there since our groomer moved and I won't be returning. The back of my younger dogs front arms are shaved almost completely down and then everywhere else is a regular length. read more

I love the job they do on my 2 dogs with bathing and grooming, but the dogs come home with a lingering odor of cat pee clinging to their fur sometimes. The shop could really do with a lot of pet urine remover but the odor might be in the walls. I would give 5 stars if not for the odor involved. read more

Thank you for making my babies clean and beautiful and for being patient with them as they get used to grooming. read more

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Ex-customer have been boarding my dogs here for 6 years. NEVER AGAIN! DO NOT BOARD HERE! My family and I boarded our pets hete while traveling Internationally. EVERY TIME we boarded previously, we ALWAYS arranged to pick up our pets the day after our return. When we booked, an older woman working there informed us that "there is no record our dogs had ever been boarded there, so they did not have our pets' vaccination records." As a result, the day before our flight, we had to scramble and find a vaccination clinic able to revaccinate them to get the required records. I then showed our flight itinerary to prove our return date, 1/11/24, and told them that we will pick our pets up on 1/12/2024. They created new files for our pets to replace their missing files, which took longer than we anticipated, and when they did they listed our return date as the pick up date. I didn't catch that before signing the contract, as I was stressed about our schedule from the time wasted getting new vaccines, and also focused on paying the $1,030 fee and getting a receipt. During our trip, I was hospitalized the day before our return flight due to pneumonia, and had to travel against medical advice. Our flight from Singapore to Tokyo was delayed, which in turn delayed our flight from Tokyo to LAX. Baggage claim took so long that we almost missed our shuttle back to Lancaster, and had to beg them to wait for us. Baggage claim then informed us that two pieces of our luggage were missing, making us even later by filling out paperwork for that. While all of this was happenining, I received a phone message from a man at The Grommery telling us that our pets "were ready for pickup." I was confused, because I had informed them on boarding that our pickup date was the 12th. I called and explained that our flight had just landed at LAX and we were having trouble with Baggage Claim. The response was, "Ok." I then called back and asked why they are ready for pick up today, when we booked the 12th as our pickup date. I was informed that the contract I signed showed a "return date of 1/11." I said yes our return date is today, but our pickup date is tomorrow. The man put Tammy, the owner on the phone, and I said thete seems to be a miscommunication on our pick up date, and reminded her that I had shown our flight itinerary with our return date on it, and told them that we would pick up on the next day. She rudely informed me that there was no miscommunication on their part because our signed contract shows a return date of 1/11. She then proceeded to tell me there would be a "late pick up fee", a "return to kennel fee" and additional boarding fees. PER PET. ( We had boarded three pets.) I said that we have been long time customers and there was obviously a miscommunication and said that I felt they should give us some leeway on this given the delays were unexpected and we felt that we had properly communicated our pick up date. She continued that the mistake was not theirs, and if we didn't pick our pets up by 4:30 they'd be returned to the kennel and the fees would be due at pickup. It was now 12:45, and we had missed our shuttle pickup time of 12:30, so with the next shuttle pick up at 3:30, we would not have been there in time so I angrily hung up. Luckily the shuttle driver had been informed of our delays, and had been kind enough to wait for us. We arrived in Lancaster at 2:45 pm, instead of the original arrival time of 2:15, and immediately booked an Uber to get home from there. The Uber app sent the driver to the wrong address, so getting that sorted out toom more time. We got home, dropped our luggage, and drove 90 mph to The Grommery to get our pets. We arrived at 3:15, and we greeted with, "Oh, we were just getting ready to take them back to the kennel." So, they weren't even going to honor the 4:30 time they had just told me. I did not confront them because there was a young kid in their office, but I was furious. Tammy was oblivious, and tried to gush over how well-mannered our cat was and how EVERYBODY loves her. i responded, I want my dogs. Now." The man brought them out one at a tine and I put them in the car. As I picked up the second one, he gave two dog treats for them. Yeah, a compliment and two dog treats makes up for everything.... Riiiggghhhttt. I put the half bag of dog food in the car while my wife got the cat food. No apology, no concern, no empathy.... complete assholes! My notification to them that I would never be back was burning rubber as I left the parking lot. We got home only to find that one of our dogs gas kennel cough. Which they did NOT inform us about, and they had not provided any medical care for while he was in their "care". DO NOT PATRONIZE THIS BUSINESS. They only care about not taking responsibility for anything but themselves. And money. You pets life and health and you sanity will be at risk if you take your pets here! Would give negative rating if possible. read more

Very happy with the service. Everyone was kind, schnauzer cut was exactly what I wanted for my fur baby. Thank you.

Our Luna always comes out looking great after a visit to The Groomery. We're always pleased and the service has always been great and the people friendly. read more

The Groomery - Pet Sitting Near Me - Rosamond, California

I took my Morkie, Sophie to get groomed this morning. She is fussy. "The Groomery" did a beautiful job on her bath and cut!! She came home looking so cute and a scarf too! Thank You to "The Groomery" for a fabulous job!! read more

The Groomery - Groomed at The Groomery!! - Pet Sitting Near Me - Rosamond, California

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I do not recommend this place at all. The owner is very rude. She will not call you back. I called 4 times during hours with no answer. I left a voicemail and requested a callback to discuss the status of my dogs and never received a callback. When I finally got the owner on the phone, she confirmed she received my message but never called me back. They do not offer an after hours emergency contact number. Her boarding facility is not on site and that was not communicated. She drives your dogs to a different location and brings them back. At the Groomery, they are stuck in tiny cages all day in a chaotic environment. Our flight was cancelled and rescheduled. I could not get in touch with them after hours so she charged me a $25 fee to "transport" my dogs again on the next day. This was not anywhere in the contract I signed and only came up when I FINALLY got in touch with her before they closed. Also, they do not allow you to pickup your dogs on Sunday. I do not recommend this place at all. read more

This place is horrible. They keep your dog all day and won't give a pickup time. Dropped the dog off at 8:30 a.m. and at 1pm they hadn't even started her grooming. No potty breaks and then tried to charge for overnight boarding because they called the wrong number. This place reeks of piss and shit and the staff is surly and unprofessional. Save your money. Horrible place, horrible owner. read more

Wow what a great staff and service. We have been taking our Maltese here for over a year now and the live the job they do. They take really good care of her and her haircut is always the best. It's hard to find a good groomer and we are so glad they can do it locally and an awesome job. Thanks so much. Highly highly recommend read more

Took my brothers Shiba Inu, who went into sudden fur change. He came out looking good, and well cared for. He went in scared but was fine once we picked him up. Will probably make it a monthly thing for him lol. read more

The Groomery - Pet Sitting Near Me - Rosamond, California

Loved this place. Very relaxed and great customer service. And they made my dogs look spectacular!!! We've had trouble at other grooming places and even Petco with people being to aggressive so our dog bites, but that definitely is not her norm. The groomery was great! They had no issues at all. Loved them so much, definitely recommend!! read more

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I am not able to afford professional grooming for my dog (she is low-maintenance anyway!), but my sweet dog was lost a few days ago, and this wonderful groomer saw her and brought her in. When I posted a Facebook ad on our town's Community page, they responded within 10 minutes and I got her back all safe and sound! Truly awesome staff and looks like a clean, pretty place to go for your animal's grooming needs. You can tell they really love animals there and my Moji was taken very good care of! read more

First time here. I boarded my husky and my Sheppard for a week over the holidays, when I picked them up they used a whole container of their food in the one week ... My dogs don't go through that much food in a month .. so they obviously used my dogs food for the other animals and it's quite expensive since my dogs are allergic to corn they eat a special diet. Also got them groomed before pick up and the groom was good. But the building smells so bad of cat pee I get grossed out going in. The whole front shop area is filthy. I will not be going back. read more

The place smells like dog urine so bad! The customer service is not good at all, they have bad attitudes. I dropped my dog off at 9am and they didn't call me til 330pm to pick him up! On top of it they cut my dogs ear! Never again!! read more

Both ladies I talked to were very friendly and professional! When I picked up my pup he looked perfect!!! Will definitely be going back!!!

DO NOT TAKE YOUR DOG HERE. My fiancé took our dog here for a bath and a cut. She dropped her off at 8:15 am. Around 1:00 pm she hadn't heard back so she called to check. They told her they haven't had a chance to cut her hair yet and they would call once she was done. Apparently they did not have the correct phone number on her file (even though they have called my fiancé before and she had just called a couple hours prior) and they left a message on a phone I didn't have access to while I was at work. The last message they left stated that our dog will be ready for pickup at 8:00 am the next day and we are now responsible for a boarding fee. After a lot of research we were able to track down the owner's (Tammy) phone number. Look at the screenshot of the rude response. I called her immediately after I received that message just to receive her rude response over the phone. She then proceeded to tell me that we have to pay for the boarding fee if we want her to release her tonight. When I stated I didn't think that was fair she then threatened us with "well I guess you can pick her up tomorrow". I reluctantly agreed to pay the boarding fee over the phone since my dog was now being held hostage. These people do not love animals, please do not bring your pet here. And just FYI their boarding was locking my dog in a cage for 16 hours in the dark. Just ridiculous!!!! read more

The Groomery - Rude text from owner - Pet Sitting Near Me - Rosamond, California

The staff is absolutely rude. I would rarely receive calls when my dog was ready. They keep your dog caged all day, I'm talking 9am to 3pm no potty walks, nothing. I've given several chances cause I've known others to say they like them. They ignored me every single time I'd come to drop off or pick up my dog as well as not even a little bit listen to how I'd like him groomed. My final straw was the rudeness last visit as well as I had to get my dog re groomed somewhere else because who knows what they did, but he was dirty and scruffy the next day (he's an indoor dog). Oh and it smells god awful in there, and not all grooming places smell like piss and shit. Don't take your fur baby there. read more

Yelp doesn't let me down very often, but it did in this case. The inside is dirty and smelly and the customer service was less than professional. I tried this place out based on the reviews and all I can say is I won't ever be going back. read more

We have taken our dogs to them for years. They listened, and gave us exactly what we asked for. Reasonably priced and accommodating, we wouldn't go anywhere else. read more

My dogs love them. I won't take them anywhere else. The staff is always so friendly and really seem like they enjoy being there. I've been going to them since 2009 and have never had any complaints and my babies always come home smelling and looking so nice. read more

The Groomery - Pet Sitting Near Me - Rosamond, California

I have a chow that has cancer and has problems with trusting people trhing to provide services for him. The staff goes way beyond what they have to do to accomidate his Special needs. They always provide very professional grooming and make him feel right at home. Highly recommend The Groomery for all your pets needs. read more

First time taking my dogs to a professional Groomery and it did not disappoint. They smell lovely and their fur feels silly soft! Impressed and will definitely be returning, I didn't feel like they treated my babies with anything other than kindness and understanding. They also give a military discount which I am grateful for! Thank you Groomery for doing an awesome job on Bella and Eevee! read more

The Groomery - Eevee all beautified from The Groomery. - Pet Sitting Near Me - Rosamond, California

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I've been taking my dog here for over 5 years! They never seem to let me down. They bath her, groom her and even cut her nails for such a great price! The quality is by far the best. My dog gets so excited to go there! She receives so much love! ( and she loves the treats she gets ) Definitely recommend them to everyone!! read more

We have a Shetland Sheepdog that is 8 years old and has NEVER looked BETTER. They did an amazing job with his undercoat and he looks gorgeous. We also have a Yorkie/Bichon Frise mix that they gave an amazing puppy cut to. I am so happy with their services and it doesn't hurt their prices can't be beat. read more

We LOVE The Groomery!!! We have been steady customers for two years. Our (huge!!) dogs cannot wait jump out of the car to go see Laurie. We have two Great Pyrenees, one of which is a recent rescue. When we brought her home, she was mangled, matted, stinky, and anti-social, just a mess!! Laurie helped us get her coat back in shape, and Sam had gotten very used to being spoiled and pampered now. She adores the coddling she receives every time she visits. Our older dog, Bailey, is in love with everyone there. Both dogs are returned to us looking like they're ready for a dog show!!! They proudly prance out, munching treats, and can't wait to return! You will love the service, and the skill...don't hesitate to go here! Joanne and Bill read more

Don't ever ever ever use the groomers in rosamond!!!!! I get that Penelope doesn't like baths and can be a brat. But I wouldn't let that girl from there touch me either. The front desk staff is friendly enough, but the chick who does the cat baths is another story. When I dropped her off at 9 am front desk told me there were notes in her chart saying she won't be blowed dried. The girl who does it gets nasty . She snarls " I'll see what I can do but no promises, I don't make promises when it comes to cats!" I felt uneasy leaving Penelope there. Shook it off and left. 130 I get a call. 4 AND A HALF HOURS later I get a call saying they couldn't give her in a bath. Again with bitch in the background bitching about cats. Animals feel your mood I'm sure Penelope was ecstatic about getting a bath from someone who had no desire whatsoever to do her job (eyeroll). Rant over. Any one know a good groomer for cats. Preferably one who likes animals read more

We have been taking our dogs here for years and we love Lori and her crew. You can tell they all love animals and they treat our dogs like their own. We totally trust them and I can't imagine taking my dogs anywhere else. read more

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I took my boys, Harold and Soldier (Mini Australian Shepherds) to get groomed for the first time in two years and I couldn't be happier with the results. Tammy (the Owner) and her staff were friendly, knowledgeable and did an amazing job to my exact request. I highly recommend these girls for all your pet grooming needs not to mention they are conveniently located near my house in Mojave. Thank you, Tammy. read more

Had many high hopes for this facility. Unfortunately we visited this place with our dog once and will not be returning. The areas where the dogs are kept are extremely dirty/unsanitary and the whole building smells horribly. Some of the ladies that work there were nice and then there were a couple that weren't at all. They do not require proof of vaccinations for dogs/animals being groomed, (only if your dog is boarding) which made me extremely nervous; every other groomer will (and should) ask that you bring this information in regardless. My dog's haircut was less than par, but I found that to be the least of my worries. Plan on your fur baby spending 5-6 hours minimum here as well, as the front desk rep and the other groomers reassured us (after they saw my look of surprise) that this is normal for every dog they treat for grooming; typically, 3-4 hours is the normality for most other places. Lastly, you must specify what kind of hair cut your dog gets. We were told by The Groomery that when people don't give exact details of what they want their dog's hair to look like, their protocol is to completely shave the dog - scary for those who have no idea what the certain names and styles of dog cuts are. read more

They not only do a wonderful job grooming my dogs but they know them by name when we come in. Really friendly and professional.

Id put 0 stars if i could. I do my laundry next door, and I find this business washing poop covered blankets and towels in the washers next door, sooooooo unsanitary unprofessional and disturbing. Thanks aholes read more

This place is amazing. Our baby is a St. Bernard, and the owner takes such good care of him while he is there! When we tell him he is going to get a bubble bath, he gets really excited. We cant take him out anywhere usually where other dogs are, because he becomes very aggressive, but while he is at The Groomery, he walks around with other dogs, no problem. They always do a great job with him, and are very reasonably priced!! We highly recommend! read more

The Groomery does a great job taming my fur baby's mane. Be prepared to drop your pet off in the morning and pick him/her up in the afternoon. Since my pet had an early morning appointment, I was planning to wait around until I found out how long the wait would be. It would have been nice to receive this info when the appointment was being made. The staff are friendly and military ID card holders receive a 10% discount. read more

This was my dogs first time getting serviced at this place. When I picked him up, he looked exactly the same as when I dropped him off. I had to smell him to see if they really gave him a bath. I still don't know if they did. The staff was less than friendly. Not one smile! I tipped $10, not one thank you! First impressions last a lifetime! I will never go back. read more

Two stars only because the staff was very nice and friendly. They found a splinter in my dog and brought it to show me. The staff seem caring and to like their jobs. However the place reeks of urine. When I dropped my dog off it was in the morning and I thought maybe it was just because it had been closed up all night, nope, when I went back in the evening, same horrible smell. It was so strong it almost made me gag. It was absolutely disgusting. I understand it is a place where there are a lot of dogs, but Ken Neill Kennels in Palmdale grooms a lot of dogs too and always smells fresh and clean. I would never take my dog back. read more

Been going to them for awhile now and they are excellent. Take my 75lbs American Bulldog and they get him smelling good. The prices are good and the service is great. They truly love dogs and take care of my dog as if he was their own. read more

These ladies take good care of our dogs. Price is right and service is the best. Thank you Groomery for making YUKI and MACI well groomed ;)

I take my chihuahua here to get her nails trimmed. All of the employees are welcoming and treat the animals with such love and care. My dog feels comfortable coming in here ( she never puts on the don't take me in here brakes (:) read more

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