Love this store, great customer service and grooming. The groomer does a great job with our dogs…read morenails. Fast and friendly service. Lots of products.

We've lived in many States, and Nancy is one of the best groomers we've had for any of our dogs…read moreover the years. We love Shih Tzus. Most groomers cut their hair the same exact way, and I honestly don't like it. My Husband relayed to her how I wanted our Akoni groomed, and she did exactly as requested. I was so happy!!! Although we have moved out of the area, we will make that drive to bring our baby to see Nancy. Highly recommend!

My pets have been staying here for years, and I'm always extremely happy with the experience. I've…read moreboarded my pets at my other different places (in other cities), and Tehachapi Pet Lodge is a clear winner in how they care for the animals. It starts with good people. This place has all the right people - it is obvious that each person cares about my pets. They are kind to them, patient, and accommodating. When I have special requests or needs (like medications or things to be careful of) they are always mindful of it. Whenever I pick up my pets my pets are happy to see me but also don't look like they were sad to have been there. And my pets never resist going here, which says a lot. The facility is always clean, tidy, and safe for my pets. I appreciate that they let me see where my pet will be, so I can feel more comfortable about my pet's stay. Whenever I call, they are always happy to tell me the truth about how my pet is doing. And they give a very personalized report - so I can tell they are hands-on. (If you've ever done a Petsmart boarding, you know what the opposite of this is like.) One time my pet had a medical need arise (which wasn't a surprise to me because of my pet's medical situation). They notified me immediately and offered to take my pet to their adjacent veterinary office to be seen immediately. I declined, but appreciated their attentiveness and care. They also are a pet supplies store! They have treats, food, care supplies, supplements, leashes, etc. I cannot say enough positive things about Tehachapi Pet Lodge.

My Fur baby loves this place. We have boarded him here since…read morehe was a puppy, now he is 3. When we walk in to drop off, he recognizes the girls working and is excited to go with them. I do my best to schedule way in advance. This is a small town and only a couple of options. They fill up quick on busy weekends. The reservation process is quick and easy and these ladies here are always friendly. My dog is well taken care of and well fed. We love the pet lodge!

Needed some hay delivered and they were able to do the same day. The staff were very helpful and…read morefriendly, went above and beyond for the animals.

I used to come here all the time when I had chickens. I used to get hay and any supplies I needed…read more I always received great customer service. If I needed something they didn't have they would figure out a way to get it. The guys working the back always loaded the hay or whatever I was buying in the back of my truck. They were always helpful and nice. I no longer have chickens so I really haven't needed to shop here. Today I went in with a ziplock bag and asked for a little bit of straw for my sons school project. They were all super nice and let me just fill up my bag. It looked like all new people since I haven't been here in a couple years. Same great service.

Paul and his crew are excellent and truly care about the animals. My dog Butch always has a great…read moreexperience there. I can always relax on my vacation knowing my dog is in good care. Thank You Paul and the crew.

What a great experience. Our rescue staffy if very timid and emotionally fragile (being the dog of…read moreretired people probably doesn't help). He has hated the two times we boarded him at other places so we limit our travel. He was immediately comfortable with Paul, the environment and the rest of the menagerie. He was happy when we dropped him off and happy when we picked him up. He was obviously well cared for. We were so happy with the boarding we're going to start using the day care too. Again, it was a great experience!

I stopped by here today since it's been a long time since my last visit, and I had never been to…read morethis new location. So much nicer than the last one. It's organized nicely, and most prices are fair, some overpriced. I definitely will return in the future to see what other treasures they have. 9/19/25

I love the have a heart humane society. Their pets are so friendly. I fell in love with dogs…read moreDomino, Tiny, Lone Ranger and Chug. Their selection of pets (dogs and cats) is amazing and they are all so cute. My family and I fostered cats Jupiter and Cole. We loved them and were happy they were adopted together! The thrift shop is attached to the adoption center and we often find little treasures for a great price!

We brought our dog, Zia, in on her birthday to pick out a toy. They have moved the store all…read morearound, and it looks amazing. Same customer service as always. As soon as you walk in, you are always greeted. We always look like to look around and see what we can find for a girl. Make sure to use the rewards program. I had a $10 reward to use, anything helps! 3/10/26

I am writing to formally express my disappointment regarding a recent experience at your store. On…read more03/03/2026 I came in to purchase alfalfa hay and asked a young male clerk if it was in stock. During our interaction, he repeatedly yawned and shrugged his shoulders while speaking with me. His demeanor made it very clear that he was annoyed and inconvenienced by having to assist me. He then had to call another associate to ask whether alfalfa hay was available and when the next shipment would arrive. The second associate, a blonde female employee, advised me to speak with a manager. I left the store feeling very unhappy and dissatisfied with the level of customer service I received. Later, I called the store and spoke with Kayla Henderson. She stated that the employee was new and that I needed to have patience. While I understand that new employees require training, yawning repeatedly in front of customers and shrugging as if assisting them is a burden is not acceptable customer service behavior. I also informed her that when I previously brought a concern to her attention last year, I felt dismissed at that time as well. During this recent call, she responded with "whatever" and hung up on me. Being hung up on while attempting to address a legitimate customer service concern is extremely unprofessional and unacceptable. I am not writing this letter to cause trouble, but rather because I believe customers should be treated respectfully and professionally. I would appreciate this matter being reviewed and addressed appropriately.

If I could give a minus 5 stars, I would. She shaved my double coated long haired German Shepherd…read morewithout my approval! And didn't even trim her toenails! My dog is 11, arthritic, with cancer and could hardly walk after getting home. Dorrie also clean feeted her when I had asked her to shave her paws for foxtails. Dorrie, that usually means shaving the paws and between the toes. Not the tops of her feet as well! Now I get to watch that she doesn't get sunburned all summer. Maybe her hair will grow back before she dies. How sad. I should have looked better to see that your one five star review was from yourself. My daughter, a professional groomer who trains for Petsmart grooming, is furious. She told you exactly what was needed and you did none of it. Had you de shedded her prior to grooming, maybe she wouldn't have razor burn (literal burns) on her stomach. And shaving her tail? Her beautiful fluffy tail looks like a rat tail. Do yourself a favor. 1. Get a hearing aid so you hear what people say to you 2. Don't accept big dogs that are obviously too much for you. 3. Get approval before you just assume shaving. It was just easier for you. She was not that matted. I just brushed her 3 weeks ago. I could and have done so much better myself. Never ever again. Please love your dog enough to go somewhere else.

I decided to try Dorrie to groom my dog. She did a great job! I couldn't believe that she had no…read morereviews other than on Facebook. She took the time to ask me exactly how I wanted him to be groomed and she followed it all. I picked him up much quicker than I am used to with other places and she was very kind. She even gave him a cute little bow to top it all off. I will be definitely returning to her in the future.

Been going here for a couple of years. My dogs always come home happy and looking very sharp.read more

I cannot thank The Dog Haus enough! Pictured are Natasha and Jasper ,two sweet pups belonging to…read morelow-income seniors who were in desperate need of a spa day. The Dog Haus didn't hesitate to step in, giving them a thorough cleaning and beautiful haircuts. Their owners were beyond happy and so grateful for their makeovers. The Dog Haus is the only grooming shop I fully trust, not just for my own pups, but for others as well. It's also the only shop I've ever walked into that actually smells clean! If you closed your eyes, you wouldn't even know dogs were being bathed there. The day before our appointment, they called to confirm. When I arrived with Natasha and Jasper, they took the time to explain exactly how their services worked and asked detailed questions about the haircuts I wanted. To my surprise, they finished quicker than expected, and both dogs came out looking absolutely gorgeous complete with a bandana and a flower. I can't recommend The Dog Haus enough. Thank you so, so much for the care, professionalism, and love you put into what you do!

The best in Kern county; LA based work in Bakersfield!!!!!!…read more.................................................................................................................................................

I'm so happy with my aqurium. Excellent customer service and reasonable pricing. Highly recommend!read more