Disappointing experience - damaged my new dress and refused to make it right.** I brought a brand-new dress with the original tags still attached to Save On Cleaners, expecting professional service. Instead, they completely ruined it. Not only did they fail to clean it properly, but they actually created additional stains on the fabric and took it upon themselves to remove the original tags. I have clear before-and-after photographs documenting the pristine condition it was in before I handed it over compared to the damage they caused. When I brought this to their attention to ask for a reimbursement for the ruined item, they refused to take responsibility. I had to go out and purchase a completely new replacement dress out of my own pocket because of their negligence. [[HIGHLIGHT]]Bill the owner was rude and unwilling to work anything out.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Save your money and your wardrobe--take your business somewhere that actually cares about customer service and values quality care. I will not be returning.[[ENDHIGHLIGHT]] read more

Save On Cleaners - Before - Laundry Services Near Me - Salinas, California

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I rarely leave one-star reviews, but unfortunately, my experience with Save On Cleaners has been consistently disappointing. On one occasion, a black brand-name sweater I brought in was returned as a completely different navy blue one of much lower quality. I gave them the benefit of the doubt, but on a second visit, one of my garments went missing, and I was told it was due to a miscount. Most recently, another item has gone missing, and I was asked to wait while they "look for it." To make matters worse, they offered a replacement that was not only of inferior quality but also six sizes too big. I understand mistakes can happen, but repeated errors like this--and the lack of accountability--make it hard for me to trust their service moving forward. [[HIGHLIGHT]]I hope they improve their processes and customer care, as I would never want someone else to go through this.[[ENDHIGHLIGHT]] read more

Came in to drop off on Thursday a set of specialty jackets to get washed and have the before and after of the jackets. [[HIGHLIGHT]]The FAT employee who apparently is the manager gives attitude right off the bat and pretends to be running the building when she's an at-will employee.[[ENDHIGHLIGHT]] On the white jacket there was a small stain and it literally had the same stains when picked up. The shitty OWNER, BILL, calls me 1 day after pick up and stated that he will not give refunds back to customers over their shit service. Mind you owner to owner that's not how you run things. [[HIGHLIGHT]]If a customer is dissatisfied at least try to make it right for them is better rather than refusing.[[ENDHIGHLIGHT]] It's crazy to think he's been in business for the past 30 years and when asked about missing garments he wants to play stupid. Mind you, those 30 years won't make it to 40 soon. read more

Every time I go here, I forget how they fucked up my clothes last time. Now I brought in scrubs again; they could not get it right. I brought in new pants. I just asked for it to be pressed, and when I picked it up, they were still wrinkled and had stains on them. Additionally, my shirt had a small makeup stain, which was noted when I dropped it off. However, the shirt was the same. My clothes were the same as when I had dropped off, as if nothing had been done. To make matters worse, I asked to speak to the manager. She told me no refunds, so I told her I paid you for a service, which apparently you could not fulfill, so please give me my money back since nothing was done, and she told me no, that they would try again to fix, but it was at my own risk, just in case they could not put creases in my nursing pants. So what a waste, if you do decide to do business here, be specific when dropping your clothes off here, or else they do a shitty job. They end up ruining your clothes, and you lose money in the end. Really not worth it. They do not specialize in cleaning Uniforms. read more

[[HIGHLIGHT]]Friendly staff.[[ENDHIGHLIGHT]] Knowledgeable about cleaning. Only sad part that you pay more for using your credit card. Stop nickel and dimeing your customers. read more

We've been loyal customers of Save On Cleaners for at least 15 years. On this occasion I was picking up 18 items. The blouse in the images had some sauce stains and I inspected my garment to make sure they had gotten it all off. Not only was it still stained, it had a burn hole on the shoulder and two holes on a sleeve. This was a $120 Anthropologie top and it was completely ruined. [[HIGHLIGHT]]The heavy set younger employee was completely rude and giving me attitude as I explained that I would have noticed holes on a blouse before brining it in for a service.[[ENDHIGHLIGHT]] I had worn this top 2 times, there was no way I did this damage. The owner also came out and said the holes were old and frayed, where is the fraying? These holes look like they were from a hanger and the burn mark was definitely from an iron. I asked for a refund of the dry cleaning on this blouse and they said they don't do refunds but that they could reclean the shirt "for free". THE BLOUSE IS NO LONGER WEARABLE!!??? Make it make sense, I am extremely livid and have messaged my family members that they are not allowed to use this place again. Please do not trust your expensive garments with people that can't take accountability. read more

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Brought in a stained table cloth. They simply placed it in their washing machine, charged me $15 and returned the stained table cloth. When I brought it to their attention, they explained that they don't remove stains. AVOID. read more

Save On Cleaners - Laundry Services Near Me - Salinas, California

My go-to cleaners. [[HIGHLIGHT]]Reliable, efficient, friendly, convenient location.[[ENDHIGHLIGHT]] Never had a complaint with this business. read more

I took my new curtains to be pressed so that there would be pleats. I took them in and was told that they could do this; however, I would be charged by the pleat - which was fine. First I was told and got a receipt that they would be ready by Wednesday at 4:00. Then Wednesday at 5:30 then Thursday at 12:00. I picked them up today (Thursday) at 2:00 to be sure I gave them plenty of time. I got them home and they were NOT PRESSED! I called and explained and was told that because they have a liner, they could not be pressed; therefore, they steamed them instead. I paid $70.00 to have my curtains pressed not steamed! Now I'm the one who is steamed!!! They offered no recompense for this bait and switch and lateness on top of all that. Be careful- you don't get swindled as well. read more

Had my fiancés suit ready to following day!!! Really quick and very affordable. The suit he's wearing for our big day looks amazing

I cannot fathom the experience I just had at this wretched business. To my dismay, Star Cleaners closed down and as a result, my wedding gown was unfortunately sent over to Save On Cleaners for me to pick up. I called in advance to confirm my gown for pick up. The woman I spoke with stated the dress was ready. I arrived a week later and was faced with the worst customer service ever! Both the employee and owner, Bill, were terrible. They could not pull up my account in their system and were giving off an extremely bad attitude about it. There was so much internal staff confusion but the harassment was projected towards ME. Bill waved his finger, challenged everything I had to say and upon finding my dress somewhere in the back he stated "yOu kNoW tHe DrESs hAsN't bEeN pAiD FoR yEt!!" I was well aware of the remaining balance, but obviously he assumed I was trying to leave with an unpaid garment?!?!? Save On Cleaners is an abomination. read more

Save On Cleaners - Save On Customer Service - Laundry Services Near Me - Salinas, California

I use Save On Cleaners regularly and they are efficient. Drop your clothes off by 10am and your cleaning is ready to pick up at 4pm on the same day. The quality of the cleaning is excellent and their service is great. I wanted to point out that this past week I stopped by to pick up my clothes and there was a 5 dollar bill hanging from a hanger, in a ziplock that they found in one of my pockets. I was so impressed that it was returned when anyone could have pocketed it without my knowing. Given the times that people now can walk out of stores without paying for their goods and get away with it, the honesty of the employees at Save On Cleaners was impressive. read more

Great job for a reasonable price. Friendly and efficient. I'm now a return customer. I recommend them.

They're very reliable and always on time with our dry cleaning and shirt laundry. We've had them care for a couple of leather "special" orders. They provided me with an estimate, recommended the items be sent out to another company, and the results were great! Highly recommend read more

Needed a Suit dry clean for my son's dance same day it was ready by 4 o'clock. It came out clean and it was only four dollars per item. No complaints everything went accordingly. Staff was extremely friendly and I believe you pay cash is cheaper. read more

Why can't dry cleaners ever get it right? I paid $5 a pair for pants to be creased and I could have done the same thing at home. I was very specific when I drop them off and it was a waste of money going there. Well this was my last time going there that's for sure. #Disappointedcustomer read more

I entered to drop my clothes off and noticed no staff were wearing face coverings. I asked the woman behind the desk to put one on before I'd approach her and she rolled her eyes and put one on. The owner then came over without one and I told him I was disappointed in how they were operating- especially because this was a mandate. His response, "I have a weapon on me so I'm not supposed to wear one". I grabbed my stuff and left. After going here for several years, I will never go back and I'm shocked at the customer service and disregard for customer safety. read more

I see what the other folks are talking about with this place and not following masking protocol. The girl in front had on a mask that did not cover her nose. I couldn't see one worker in the back of the place with a mask on. Being that I'm in the healthcare field I cannot patronize a business that is encouraging the spread of a virus that is causing problems with our hospitals being overwhelmed and more importantly these type of people are who are responsible for our businesses, schools and country to not be able to open back up. read more

My dress shirt lost a button and my wife doesn't sew. So a friend of mine told me to call the cleaners. I made one call to Save On Cleaners and it only costs me 1 dollar to have it sewn on and it was ready the next day. Sewing has become a lost art. read more

I typically don't dry clean, because I've always felt it's really expensive and it can take too long. Then I found out if this place, the price seems very good and reasonable and they do same day, I mean what more can you ask for. Currently, I'm very satisfied with their service and will continue going to their business. Highly recommend them. read more

I believe I was bamboozled, taken for advantage of, and to top it off was promised a certain time and was denied that too. Wanted to dryclean suit for interview and needed it in one day. Promised to have it done by 1 PM. Worker charged me $ 34 for this request. However, excuse was a blue stain to remove so got suit later than promised. I did not shop around and did not look at their menu of services. Due to my trusting ignorance, I believe I was overcharged and did not need to be taken advantage of my desparate needs. This is fleecing during this hard times 2021. Be careful and shop around. I am humilated by their service of treating new customera this way. read more

Save On Cleaners is a Lifesaver!! They do extremely professional work and my clothes always look too-notch. Bill, Maria and Giselle are the best customer service people and I very much appreciated them treating me very nicely. I will use them for life! If you want easy in and out and to be treated great, go to Save On Cleaners. read more

Great place! Been going for 10 years ! Great service and price :). I've never had any issues with any of my garments being damaged and the turnaround time is very fast read more

I have gone to Save-On Cleaners for years and the staff are always polite and sure to please. I dropped off a two piece suit and a three piece suit from my family being in and at my daughter's wedding. I am sure they will be cleaned to perfection and as always, if they cannot get to a certain part of the garment, they will tell you about it and won't leave you guessing. All customer service associates were wearing masks. I will continue coming to this establishment as I love the small discount I get by paying cash and great service as well. Kathy C. read more

Service is great, I've been taking all of uniforms here since 14. Everything is always crips to my satisfaction. I've moved from the area and still drop of my clothes here whenever I get the chance. Keep up the great work. read more

I've been using this place for a couple of years with no problems; I like the low prices. The other day I took a white shirt to get laundered; I needed it for an important event. When I picked the shirt up, it appeared to have been pressed without having been cleaned. The cuffs were stained, there was ring around the collar, and other stains. I had even pointed out the cuff stains when I had dropped the shirt off. I thought that these must have been really hard to clean, but I really needed to wear the shirt. I threw it in my washer with some bleach and it came out clean. It doesn't make sense to me why the professionals couldn't clean my shirt. UNACCEPTABLE! read more

When they say "at your own risk" they mean it! First of all, at the time I dropped off my down comforter I was a very new mom and had a 2 month old. I'm lugging my car seat and baby along with the huge comforter. No one offered to help! In fact I waited a while holding everything! Not a good way to start considering my cat just peed on my comforter! Next, I ask for my comforter to be dry cleaned. The girl helping me says they only launder them. I tell her the blanket says dry clean only and she in a very ride tone says "like I said we only launder them". I start to ask again what my options are when the manager? Owner? Comes over and again very very rudely tells me that they launder them all the time and never have problems. I told him it was expensive and he again assures me they do it every day with no issue- but at my own risk. I think I must have gave him a look because he then app ogives for being brash with me. Which I appreciate because most people won't admit when they are doing that. Flash forward- I pick it up, pay, go home. I don't use the comforter right away. A couple months go by and I pull it out for our guest room. Feathers fly everywhere!!!!!!!! There is not 1 but 2 holes/rips in the down comforter!! "Closed" with safety pins. So not only did they ruin the blanket, they knew they did and failed to say anything. FAIL!!! I understand I had it cleaned at my own risk but they definitely made it sound like I had nothing to worry about and didn't admit when it ripped! $35 down the drain for cleaning PLUS the $100 the comforter cost me! read more

I agree this place is cheap and convenient (right by where I work) and turn around is fast. You get an extra discount if you pay with cash in advance. Customer service is mediocre at best (that I have experienced). They lost/broke a button on my blazer but of course didn't notify me or apologize. I found out when I put it on. Of course no one would admit to it. I'm conflicted around the whole cleaners issue. It frustrates me that women have to pay more because of the "shirt cuts". I've researched this issue and it has actually gone to court in the US (not this cleaners/in this county....yet). Apparently they make machines that press both for similar pricing (versus purchasing a machine that only does men's and purchasing a second) yet they charge more for women anyway because it's always been that way. I'd pay more for a cleaner that charged the same price for men and women. (Any one know of one in Salinas?) Now disregarding that price injustice, this place is 2 stars mostly for convenience. I lost a button to them, I just hope they never tear or ruin my garments. read more

Wasn't happy with quality of service i brought it to there attention and they said thats the the best they can do. I explained to yhe young lady that i am a frequent customer, And that didn't make a difference. Either there cutting corners on starch or they just dont care about being consistent... #Unsatisfiedcustomer!! read more

I've been coming here for the better part of the last decade. I never had am issue with them in the past up until very recently. I picked up my dry cleaning a few days ago and brought them home to be hung up in the closet. When I went to open the plastic bag the next morning that the clothes are covered in, I noticed a very disturbing smokers smell on all my nice shirts and pants/sweaters!! I am not a smoker and nobody in my household smokes either. When I called them up to explain to them about the smell, the gentlemen on the other end told me to bring it in so they can check it out. When I arrived, he explained to me that the smell was from a chemical that they use on all the cloths. I asked if they could return my money for the cancer chemical smoking smell that they infused on all my nice wardrobe. He said they could run them through again and see if that clears up the smell, even after explaining to me that it was from a chemical that they lace on the cloths. I don't know why I agreed thinking that it was going to clean up the smell, it only made it worse when I went to pick it up the next day I definitely will not be returning and advise everyone to do the same unless they want to go around smelling like an ashtray!!!! read more

If you turn in your clothes in the morning, you can have it done by 4pm the same day! great service and the staff is always super friendly. Remember to bring cash, you get a discount!! read more

This place is fantastic! Literally a life saver. Very friendly staff, very good prices, and next day service! They even dig out every stinkin penny my husband leaves in his pants and put it in a baggy for him (big bills too!) I cannot say enough nice things about this place. Take your clothes there now! read more

If you appreciate good service and quality dry cleaning, stay away from this place!! My shirt was returned to me with a blotch that was not there when I dropped it off, no biggie wasn't that noticeable. But when My favorite button up shirt was returned to me missing a button, that was the last straw. They don't even deserve my 1 star. read more

My first time here to clean some pillow covers. They had coffee and food stains which I assumed would be cleaned. I was told that if I wanted spot cleaning I needed to do it myself! I was confused and assumed since they were charging $3.50 per item that it would be cleaned. Sadly, the covers were STILL STAINED and not clean looking, just pressed. Luckily, I took them to Star Cleaners and explained my predicament and the owner said he would clean them FOR FREE if I would make him my future dry cleaners permanently! Needless to say I will NEVER GO BACK TO THIS CLEANING COMPANY!! And you shouldn't either at $3.50 per item!! read more

Today 8/6/19 I picked up my laundered shirts and to my surprise I had left a check and cash in a pocket. The person processing my order found the items and placed in a "Safe & Secure" envelope and it was attached to the hanger. Who would have thought that I would have got this back. I mean this was a $50.00 check and $80.00 in cash. So, My hat is off to the Save On Cleaners staff. read more

The only good thing I can say is they're cheap! IF there are any spots..you need to request special treatment..And still not be assures they wi be gone..They make a huge deal of stating "no guarantees"..so if they ruin ur garment "too bad" AND..lets add they are the rudest group of counter help I have EVER seen..No "hi".."please".."thank you"..like cranky robots.. I am done with them.. read more

Took some shirts in to be cleaned and pressed , The usual place i used was closed (Covid 19) prepaid and was told to pick up in 2 days,found out there was a add on local TV that stated shirts pressed $1.75 i paid 2.25. went to pick up and asked about the TV add , was told that that add was supposed to be taken off , well it wasn't !! was told OH WELL!! then was told that it didn't apply to Credit card payments !!! I will go to a stream and beat my shirts on a rock before i ever step foot in this place !! read more

This place is always busy. I appreciate the multiple people at the registers assisting customers. I've been going here for about a year and have no complaints regarding the actual dry cleaning of my clothing. They are organized, efficient and prompt. However, with the exception of the young man, I believe that the young ladies can be a bit more friendly and a bit more welcoming. I get the feeling that I'm bothering them for taking my clothes in or asking them to get my already cleaned clothes. A little customer service goes a long way.... read more

I have been bringing clothes, uniforms and bedding to Save On for easily 15 years and never had a problem with the items being cleaned. Today I went to drop off two comforters for cleaning and they refused because of visible pet hair; I have a large, long haired cat and his cat hair is on everything! They will not take items if they see cat or pet hair because of other customers who are allergic have complained. They told me to wash the items myself over at the laundromat across the street! There are plenty of other cleaners in the are that will take my items, I will take all of my business elsewhere. read more

Brought two items in for dry cleaning one of which was a shirt I needed the next morning. After dropping it off they said it be ready tomorrow around 4. I had forgotten what day it was and realized I needed the shirt by the next morning and not the next afternoon. (My fault) After letting them know that I specifically needed the shirt for the following mornings event they were kind enough to go back through their inventory pull out mine specifically and had it ready that night for me! I would definitely recommend this place to anyone looking for awesome customer service. Thank you guys! read more