Top notch service. I brought a load of sodden towels after a flood in my home and they washed and…read moredried them all for a reasonable price, and turned them around in less than a day! Can't say enough good things about their fluff and fold!

I have been a loyal customer of this laundromat for a VERY long time, but after my recent…read moreexperience, I will not be returning. I came in with six or seven loads of laundry, so I was constantly moving between machines, loading clothes and adding detergent. I had only been there for about 20 minutes when the owner approached me in a very casual, unprofessional manner and asked if I had clothes in one of the washers. He pointed toward the front of the laundromat and said someone had pulled them out because they were "just sitting there." I told him those were my clothes and explained that I was the only person handling several loads. With only two hands, it naturally takes time to get detergent into every machine. I had already added detergent to that washer, and instead of taking a moment to ask the customers in the building if the load belonged to anyone, someone removed my clothes with the detergent still all over them. What disappointed me the most was the complete lack of accountability. There was no apology, no acknowledgment that what happened was wrong, and no effort to make the situation right. Instead, I was questioned about what time I arrived and whether I had even been inside the building. Ironically, he even admitted he had seen me when I arrived, which confirmed that I had been there the entire time. To make matters worse, I had stopped at the store beforehand and only had enough money to buy a small bag of detergent powder. That detergent was mostly wasted when my clothes were removed from the machine, and I was left with the inconvenience and expense of having to figure out what to do next. If a washer contains clothes covered in fresh detergent, the reasonable thing to do is ask the customers inside if the load belongs to anyone before removing it. Assuming it was abandoned without making any effort to verify ownership is unacceptable. I was so upset that I took my wet clothes to another laundromat to finish drying them. This experience showed a lack of professionalism, respect, and basic customer service. I also can't help but think about how frustrating this would have been for someone who is elderly, disabled, or doesn't speak English fluently. Situations like this should be handled with much more care and consideration. Unfortunately, I will not be returning, nor will I recommend this laundromat to others.

Clean and well-maintained. The lady behind the counter has everything you could need to do your…read morewash, including changed for the quarter machine. Snacks and drinks at reasonable prices, too!

Great facility, clean, up to date equipment. My crew visited this place while on an out of county…read moreassignment and the employees and owner were kind and welcoming. Highly recommend!

Even though I could do my laundry a few cents cheaper where I live, I have found that it is…read moreworthwhile to drive across town to Lou's Fluff and Fold. I'm there usually once a week, and not only am able to do my laundry in an efficient, pleasant environment, but with Rita or her employees have a cheerful source of any help I need. When I read the comments, I have never experienced any of the complaints about Rita or the facility. She is really friendly, always cheerful, and helpful in a number of ways. The complaint about the price increase struck me as odd, with the situation today I was surprised that she waited so long, and even with a higher price it is still a bargain. There are many good reasons to come here as opposed to other places, and I expect to do so for a long time

I have both done my laundry here myself. It is very clean, the staff is amazing. So friendly and…read moreaccommodating. Recently I started dropping off my laundry and having it pick up. I'm so completely satisfied with the results. Highly recommend this laundromat & the laundry services they offer.

This place is a dump. Floors ar verye dirty…read more It looks like the floors are never moped. There's trash and crap all over the floors.

Great to see this place is still maintained well. Actually, just observed a customer picking up…read morelint sheets off the ground that were not his. Great to see a helpful community. Update as of May 2023, Prices are now: $5.75 - Large side washers $4.75 - Medium side washers $3.75 - Top loaders $0.25 for fives on the dryers.

Clean, lots of choices on sizes of washers. Lots of great dryers…read more Change machine. Folding areas. Friendly attendant, a wonderful variety of delicious snacks and beverages on premises. Music A fabulous experience. This is my go to for laundry day!

Machine are always clean when we go and everything works well hardly any machines are ever downread more

Best laundromat in the county. Moms Laundromat is clean, well maintained, and easy to use. You can…read moretell it's cared for. The owner is friendly, helpful, and quick to respond to any issues, which I really appreciate. What really stands out is how they handle closing--they don't rush you out or make you feel uncomfortable. They just ask that you close the door behind you. It's also camera-monitored, so it feels safe even late at night or early morning. Highly recommend.

Great place to go. The Spani announcement is horrendous though. What idiot did you get to read it…read more She totally butchers every word she reads. Couldn't you find a Spanish speaking person to read it? It hurts my ears every time I hear it. Find someone who can read.

Suoer clean, machines are always available. Wash is about 23 min, dry is about 25. Done within an…read morehour!!! The employees that work there are super friendly.

Very clean staff is very friendly. And everything works…read moregreat every time I use it. I tell all my friends about it. I love that you don't have to use. Change you use a card instead. And when the card is empty, you just. Refill it

Del Monte Laundry did an exceptional job with my personal laundry last spring; but my ongoing…read morefrustration with its online system... messages left online about scheduling deliveries and pickups...led me to cancel my account and find an alternative. Case in point? Two weeks AFTER I opted out online of ALL future recurring laundry pickups at my home? And messaged the owner to delete my credit card on file with Del Monte Laundry? This afternoon the owner arrived in my driveway in the company's vehicle out of the blue... And rudely blamed me !! in front of my home for all the world to hear for the confusion. I cannot recommend Del Monte Laundry. ... UPDATE: THE OWNER'S Response? It may serve his new laundry business in the future to fix the "bugs" in the company's online reservation platform; but in no way does it serve as any kind of adequate apology for the disrespect this laundry service owner showed me; shouting in my driveway... nor, for the unforgivable thing he said so all the world -- and my all my neighbors could hear him. Unjustified. Unbelievable. Unforgiveable.

I seldom, very seldom, leave business reviews but have to give a shout out to Del Monte Laundry for…read moreexceptional service! Needed some bedding washed, the app was straightforward and user-friendly and they even located me in address-less downtown Carmel. When my girlfriend freaked out about a missing pillowcase, Ryan was super helpful and located it within the hour, had it delivered. If you're not using Del Monte Laundry, you SHOULD!

Great service all the way around. Nice friendly staff. Especially all management. Very on top of it.read more

Disappointing experience - damaged my new dress and refused to make it right.**…read more I brought a brand-new dress with the original tags still attached to Save On Cleaners, expecting professional service. Instead, they completely ruined it. Not only did they fail to clean it properly, but they actually created additional stains on the fabric and took it upon themselves to remove the original tags. I have clear before-and-after photographs documenting the pristine condition it was in before I handed it over compared to the damage they caused. When I brought this to their attention to ask for a reimbursement for the ruined item, they refused to take responsibility. I had to go out and purchase a completely new replacement dress out of my own pocket because of their negligence. Bill the owner was rude and unwilling to work anything out. Save your money and your wardrobe--take your business somewhere that actually cares about customer service and values quality care. I will not be returning.

I hope I'm reviewing the right place because it deserves a great rating…read more I wasn't familiar with Dexter machines. I'm so used to the complicated nickle and dime you and over charge you for everything speed Queen machines. So the simplicity of the these new Dexter machines went completely over my head. The attendant there showed me the controls. The only downside is that you have to remember to set the water temperature before you fully put your quarters in. Otherwise I have no other complaint about the machines. They are fantastic and I like them better than speed queen. Maybe it's how this place maintains their machines, but there was zero musty mildew dirty diaper smell at all. And my clothes came out well. I got there and unloaded several big loads just before the last wash should have been put in and at 830pm I was still feeding the washers quarters and soap. My 7 yr old was helping and quarters got stuck in one of the washers and the lady came and helped get them unstuck. She was concerned that I hadn't filled the washers with enough clothes and suggested pulling out a load to completely fill another. And I did. It worked out great. I was just concerned about overfilling and trying to hurry up because I knew they closed at 10pm. At 9pm I was still switching loads and could see I was running past 10 at this point. So the lady finished her closing routine and while I was frantically going through a dryer trying to half ass fold and shove back into a bag, she was kind and calm and patient and offered big clean bags to put them in and offered her help in folding and putting them in bags. She even put some clothes back in the dryer when they were still damp and even helped me out to my truck. I just had quarters on me and I tried to give her at least something for all her help, but she didn't take it. She just wanted to help. This place is clean. The washers are new and simple to use, don't hit you with surprise charges and most of them work great and don't smell. The dryers work well. They have vending machines - one for snacks another for beverages and another for laundry essentials. And a quarter machine if you need quarters. And customer service as mentioned is top notch- attentive and helpful. What more do you need. I'm not a fan of the laundry cards, so I'm glad they don't have that here. But I know a lot of people are. You can make an argument either way. But for me, it's one less card I have to worry about losing, expiring, or not fully using. You have to purchase them. And if lost you have to buy it again. And lose any money left on the one you lost. And any rewards you may have gotten. Obviously I'm a little jaded and bitter about my experience. But really I just don't like to waste money like that and time when I could have just used quarters and not given a second thought. So again, I'm glad they don't do that. I'll definitely be back again. And earlier this time...

When the laundry facility at our apartment complex was down for repair I chose this one because it…read morewas close and clean. The machines are clean and modern, the staff is nice and helpful, and the experience wasn't awful. The cost of laundry is much more than I expected, as of this writing on April of 2023, the large capacity washers are $6/load, and the regular capacity are $3.50/load. The dryers can handle big loads pretty well and the will give you 6 minutes of drying for every quarter (about $1.75/load). There are lots of baskets to wheel your laundry from machine to machine or to the smallish folding tables, but the whole place is kind of cramped and getting wet clothes from one place to another is a challenge. It does beat some of the other, skivvier places in town but that's a pretty low bar.