I'm not quite sure about the negative comments here as they do not reflect the Design Lighting I've…read moreknown since 2002. I have enough knowledge about the history of this company as it grew to what it is today. They are very organized and sales staff are trained to give their absolute best in helping customers. I wonder if the negative comments are for another store named Design Lighting which is definitely not the one in Langley (previous location) and in Surrey (current location). I am not an employee of this company but do business calls regularly. Over the years, I've seen how the staff attended to customers. They are helpful and knowledgeable. Their operation is computerized from day 1. They know their items and their stock position. I'm sharing this because I cannot believe the negative comments I've read. Also, the reviewers are US based customers so I'm wondering if there's a case of mistaken store identity here. Thank you.

Customer service extremely poor. Staff are really unfriendly. I bought three fixtures on sale and…read morewasn't told they were a final sale. The receipt said it but isn't highlighted so didn't realize this until I came back to exchange it for another fixture I'd been considering. The staff on the weekend couldn't over-ride the exchange from a final sale so had to call the manager the next day and make another trip out to make the exchange which was for a more expensive fixture as well. There was only one staff at the front counter that managed to break a smile in the three visits I had to make. Really not impressed at all. Could have found the same on Wayfair with a lot less hassle. Beware if you want to return or exchange anything, they really don't appreciate this.

Not open on Saturday or Sundays, weekday only open to 5 are you serious!…read more Lots of lightning stores open for customers !

It's a nice place with a good selection of lights and fans…read more Their customer service is lack luster. I've decided to let my buying power speak for me and cancel the order. I don't think that I'll be back :( Lights out Erin (manager) took a sincere interest in my problem with their customer service and has rectified the issue. I am disappointed that the sales person wasn't as keen to ensure my satisfaction but am soothed that someone there cares. I am satisfied with the result. Thank you Erin

We are building a new home, and so needed lots of lights. A friend recommended this lighting place…read morein Aldergrove that I'd never noticed or heard of before. I put together a list of lights needed, and sent it out for quotes to other lighting stores all around the Lower Mainland, big and small. Steve's had the best prices, a mistake-free quote (she even commented that one of my lights had a different finish from all the others, and asked if that was correct, to make sure I wasn't making a mistake), professional, friendly and hassle-free service. I'll be going there again!

We have had our bathroom fixtures from Save More for over a decade and recently needed to fix a…read moreleaky shower tap. Their service department came through with the replacement cartridge and since it was an unusual Italian brand, Narottam guided us through, step by step, and we didn't have to call a plumber. We were very thankful! It's great to have such personal service, especially these days.

What a great find! And by that, I mean Mark!…read more I broke my glass shade on my banker's lamp. I assumed I could replace this myself. Who knew? Not me, evidently--this can be very complicated including wires being too short to re-establish even if you do know wiring. (The shade had to be replaced involving wiring?!!? Why yes it did, which is why I needed someone like Mark.) Knowledgeable, informative, engaging, listens and communicates well, dependable and helpful--we had to commute from Bellingham, and he worked with us to serve our needs so that all was timed right. Delightful to chat with, quality workmanship--new happy lamp and very pleasant experience!!!

Had two lamps repaired. Easy to deal with and work was completed at what I thought was a fair price.read more

Luminosa Light Designs - A True Standout in Service and Dedication…read more Coming in off the street with a quirky, hard-to-solve problem, I wasn't sure what kind of help I'd be able to get. But Carmen at Luminosa Light Designs jumped in without hesitation. After more than 45 years in the construction industry, it's rare -- and refreshing -- to meet someone who offers their time, energy, and expertise without any guarantee of compensation. She tackled the challenge of tracking down a reluctant supplier and worked tirelessly to find a solution and fair pricing. Her passion for what she does, her professionalism, and her deep knowledge of the field are simply unmatched. Thanks to Carmen, I didn't just find a solution -- I found a team I'll be loyal to. I'm not just a customer now -- I'm an advocate for life.

We have been using Luminosa on our renovation projects and found them very knowledgable and…read moreresponsive. We have moved all our lighting business to Luminosa

Highly recommend. Knowledgeable, efficient and perfect outcome. Thank you Josh for going above and…read morebeyond fixing my cast iron unique lamp. You are going to get a lot of recommendations from me. And thanks Chad for the friendly Chat. All round wonderful experience.

This is the place we bought our Track lighting a few years back , was never really pleased with it…read more(very very expensive for basic track lights with we found later specialized bulbs), but I installed it and it works. Then I had three of these expensive bulbs that no other store in Victoria or online carries, go within a few weeks of each other. So I head back to Pine Lighting, two guys at the counter, 1 greeted me as I came in, and he was very friendly and helpful, the other guy sat at the counter, pretending to be on the computer but had his phone leaned against the computer screen while he was watching some game, tried to make some small talk with him, but guess whatever he was watching was more important that maintaining and customer relations.. $45 for three bulbs, and left really feeling as though my business was undervalued...can see why this place is devoid of customers. Next time any of the bulbs blow on these tracks, they are going to be removed and upgraded with something from a local business that has better customer service.

I had a unique lighting problem to solve that required some "out-of-the-box" thinking. I shared the…read moreproblem with Jeremy who took plenty of time to think it through then provided and outstanding solution. There were some challenges along the way to implement the system but He stayed with the problem until it was completed. He is an excellent resource and is clearly very knowledgeable. I will continue to shop here with confidence. Thanks for all your help with the customized dimmers. Bob

It's really nothing special at all…read more It kind of has a feel of an outlet - meaning it just feels like there is just a bunch of "stuff" on their shelves - and nothing really stands out. If you're looking for a SPECIFIC something for your home, then this isn't a bad place. I just wouldn't come here to buy more than one or two things that I need.

Oy Vay! This weekend…read moreI decided to go Christmas shopping with my hubby to add to our home decor. We were in White Rock to visit family and came across the HomeSense. Understanding HomeSense to be one of the best places to shop, we walked in to check it out. Upon browsing we came across a cute little snowman ornament priced at 5$ (expensive for just one decorative item!) - the upsetting part was that it was damaged (button missing and red glue spots) visibly and there didn't seem to be any others on display. I tracked down a sales rep and asked her if they had any more of the ornaments in stock to replace the damaged one, unfortunately, she said that all they had was on the floor. Disappointed, but in love with the little snowman, I hummed and hawwed, trying to justify to myself the spending of more money on a simple, but damaged ornament. I asked the sales rep if she thought they could offer a discount and she said yes, and to ask for it at check out. I decided I would see if they could discount it and I would try to repair it on my own. Upon arriving to the check out, I told the cashier told them the scenario, then asked if they could a) discount the item or b)order more in. The manager then came over, refused to look at me, looked at the snowman with disgust and said they wouldn't discount it because it was ONLY five dollars (their stated price) and that it was already cheap (Um- $5 for a single seasonal ornament is PRETTY PRICY to common folk if you ask me!, Hello Walmart?!) , followed by the statement that if she would discount it (but she was choosing not to) it would only be for 50 cents. THEN she went into a whole statement about how they receive items as damaged all the time, that they weren't damaged in-store so its not their fault and they should have to face financial loses because they sell damaged items at full price. .... WOW is right. BUT WAIT! THERES MORE! After being appalled (and somewhat shocked!) that a manager just plainly stated that they don't value their products, view lesser priced items as insignificant and that they routinely sell DAMAGED GOODS AT FULL PRICE, I asked if they could order a non damaged one in for me to purchase. Without any hesitation she said no, and that they don't do that for their customers. So- a company that doesn't care about customer satisfaction either?! Needless to say, I left without purchasing anything and with no intention to come back since they had such poor customer service, company values/morals and view a 5$ price point for a SNOWMAN ORNAMENT as too low value and quality. Looks like I will only be shopping at PIER 1 from now on.