I'm not quite sure about the negative comments here as they do not reflect the Design Lighting I've known since 2002. I have enough knowledge about the history of this company as it grew to what it is today. They are very organized and sales staff are trained to give their absolute best in helping customers. I wonder if the negative comments are for another store named Design Lighting which is definitely not the one in Langley (previous location) and in Surrey (current location). I am not an employee of this company but do business calls regularly. Over the years, I've seen how the staff attended to customers. They are helpful and knowledgeable. Their operation is computerized from day 1. They know their items and their stock position. I'm sharing this because I cannot believe the negative comments I've read. Also, the reviewers are US based customers so I'm wondering if there's a case of mistaken store identity here. Thank you. read more

Customer service extremely poor. Staff are really unfriendly. I bought three fixtures on sale and wasn't told they were a final sale. The receipt said it but isn't highlighted so didn't realize this until I came back to exchange it for another fixture I'd been considering. The staff on the weekend couldn't over-ride the exchange from a final sale so had to call the manager the next day and make another trip out to make the exchange which was for a more expensive fixture as well. There was only one staff at the front counter that managed to break a smile in the three visits I had to make. Really not impressed at all. Could have found the same on Wayfair with a lot less hassle. Beware if you want to return or exchange anything, they really don't appreciate this. read more

I was redecorating my home and renovating my kitchen. Design Lighting had so many choices and the staff were so knowledgeable and helpful. They helped narrow my choices based on what I needed. I couldn't be happier!! My home looks and feels fantastic! read more

We used Design Lighting for our kitchen reno including LED puck lights, LED ceiling pots, switches and plugs. There were always lots of staff to assist with product recommendations and selection. Staff were always very professional and helpful. While we didn't purchase pendants, the showroom had a huge selection of options. read more

Customer service overall was very poor. Inquired about puck lights and first girl basically handed me a catalog and that was it. Didn't seem to want to talk to me about them. Then approached another girl who seemed to know her stuff and when I asked about stock availability she told they have lots in stock of everything. Upon returning the next day to order they only had 1 of the lights in stock that I wanted and told me they could order more. When we phoned back the next day to order more they told me they have two in stock. Very unorganized store and staff. read more