Conveniently located on Balltown Road in Niskayuna…read more Excellent & timely workmanship, friendly staff. Do alterations as well.

Quite decent dry cleaners tucked into the somewhat inconvenient corner shopping plaza by Balltown…read moreand Nott, across the street from the Niskayuna Co-op. We've used them four or five times now after having an awful experience with the other nearby dry cleaner, and so far so good. Things have been clean, on time when promised, haven't been ruined, and the pricing isn't bargain but it's fine. I give them extra credit for knowing their limitations: another piece that had been ruined by the other cleaner was in an uncleanable condition, and they admitted as much before taking our money to try to clean it. Places that do the cleaning themselves tend to know this stuff much more than the ship-off-to-cleaning-plant storefront operations. We haven't tried any tailoring/alterations here as yet, but they do them on-site. I'm giving them four stars within the category of dry cleaners largely because every other place has been a two or a one thus far, so you figure within same-class they're well above average.

Really nice, hometown folk. Their work is stupendous, they are polite and professional. And the…read moreprices are more than reasonable. Five Star Cleaners has my vote. PS The pizza next door is pretty darn delicious too.

I'm fairly new to Schenectady and decided to go to Five Star Cleaners to have something cleaned…read more I'm honestly really glad I did because they are very kind and friendly people. Great customer service. They also do quality work! I will be going back if I need anything else cleaned.

I can't say enough good things about best cleaners and most importantly Hannah. We came from out of…read moretown to the New York area to get married. My wife's wedding dress needed cleaning (long story), and she was panicked. When I spoke to Hannah at Best Cleaners, all our concerns started to fade away. She said to come up and see her at the Schenectady location when we landed on Friday. They checked out the dress while we were there, and felt confident they could do a good job. Hannah delivered the dress (and my suit) to us personally on Sunday, and the cleaning was perfect! I never thought a cleaning company could make a real difference in our wedding ceremony, and through that our lives. Hannah proved that it can. I don't think our wedding would have been the same if not for their kindness and quality of service. I don't live in the New York area, but if I did, I would never use anybody but best cleaners. Five stars isn't enough. If I could read this 100 Stars I would. Thank you Hannah!

I dropped off one dress on a Wedesday lunch break. I was told the dress would be ready by 5pm…read moreFriday. Sounded great to me. The price quote appeared steep, $26, so I asked if any coupons were available? The representative applied a $10 coupon. I received a text message Thursday at 11am stating my order was ready for pick up. At 3pm I arrived to find the lights out and doors locked. So I called the Latham location to inquire. The woman who answered was very friendly and very scattered. She actually hung up on me twice and called me back twice, I believe unintentionally. She informed me that the dress could be delivered to my house that evening by 7pm and I agreed. The dress was not delivered Thursday night but instead at 830am Friday morning. Most importantly the lace on the dress and the tie around the neck are intact and the dress looks fabulous. The entire process at this cleaners seems unorganized. The first woman I dealt with during drop off is telling customers that the cleaner is open until 5pm when the clearner actually closes at 3pm. And the website does not have the updated 3pm Clovid 19 closure time.

Originally this was a 1 Star review, but I have now changed this to 4 Stars due to my conversation…read morewith Susan. After I wrote this review, I received a phone call from Susan from Best Cleaners. She was very nice and easy to talk to. She explained their store policy, and the service I received was not in their policy. She said that they will be working on improving customer relations. She addressed my concerns and resolved my issues in a very professional manner. *************************************************************** I should have listened to other reviewers on this site along with the others...I had a HORRIBLE experience. First off, they do not do their dry cleaning on premises, it is shipped out to Loundonville. My suit ended up getting lost and I did not have it for my meeting! I finally received a call a day later to tell me they found it and it "should" be in the following day. I called to confirm before making the trip and they still could not confirm. So I made the drive and the clerk Don said "is this for 2 pairs of pants". I told him no, a suit. It took about 5-10 minutes and luckily it was found. I mentioned how upset I was and that it was very inconvenient for me as this was needed for an important function. His response was, it's not my fault or problem which really put me off. I asked if he could give me a discount for my inconvenience. He said no. I asked to speak to a manager. He said No! I asked him for the manager or owners name and he said it was none of my business!! I then asked him if he could call the manager and put me on speaker phone and he refused that as well! I then told him that I understand now why there is many bad reviews on this place and him in particular as well, and that I was also going to include one too. He said "those reviewers are COWARDS, JUST LIKE YOU" I was in shock! He really edged me to the point of frustration being that I am a young petite female. I said in response you are a jerk, and he called me a bully! He then mumbled something which sounded like a degrading female put down as I was walking out (I don't want to repeat on here). I stopped in my tracks and said, do you have something to say, and he then said no and laughed. I have never been so insulted ever when doing business with a shop. This man has a major attitude and gender discrimination, and this business will fail with people like this working there. Save yourself a headache and go somewhere else. DO NOT SUPPORT A PLACE THAT ALLOWS GENDER DISCRIMINATION. Thank you for taking the time to read this entire review.

Customer service here is abysmal. Took them nearly a month longer than their claim ticket said it…read morewould to return an item. I received no updates from them the entire time, just a "we'll text you when it's in". No apology at pickup. I had a coupon that I was planning on using that had expired because the item took so much longer than it was supposed to and they wouldn't honor it. And there was no supervisor or manager onsite to assist, just an associate who wasn't interested at all in anything. I reached out a week ago and filed a complaint and received no outreach or callback. I'm going to be avoiding this cleaner for the foreseeable future.

Person at the front desk was very friendly and helpful. I forgot my detergent and he had helped me…read morewith that. Good service!

I go Here very frequently and have never once had a problem until march26th when I pulled in and…read morenot even before I got a chance to bring all my laundry in the lady that was working at 6pm immediately started saying I can't have my truck running bc the exhaust smell was coming in . Mind you I'm 9 MONTHS PREGNANT. I get all my laundry inside and move the truck and she proceeds to tell me that it's not good to leave my kids in the truck while it's raining btw bc they are inhaling all those fumes ?????? Huh . Then puts her hand in my face and says she's not going to argue with me when I was in no way arguing I was genuinely confused on if she was okay Because I never knew that you inhale the exhaust fumes from inside the car . I didn't leave because it's not the owners fault that they mad a poor de on the person they hired . And then to be hovering over me the whole time . And in the back talking about me because she's in the wrong is so out of pocket . SHE NEEDS TO BE FIRED . She can't even hear. ???? She wears hearing aids and still can not hear .......

We used Mayflower specifically for their drop-off service (we are new parents and so drop-off is a…read moreHUGE time and energy saver for us). The sign says same-day service, but that's not necessarily true. My husband dropped off our laundry when they opened at 8am and it was not ready until the next day. Their folding skills are okay but they couldn't be bothered to pair socks up. Perhaps I am spoiled from all the options in Brooklyn where I used to live. (They would not only pair up your socks but pack up your finished clothes by CATEGORY [all underwear together, all sheets, towels, shirts together, etc.].)

I had a great experience here. Clothes were washed and folded nicely. Attendant and staff were very…read morefriendly and helped me with everything that I needed. Dry cleaning services are convenient and good quality. I usually take big loads including clothing, blankets, bedsheets, socks/undergarments and they are washed, folded and then also delivered to me in a timely manner. They will pick up and drop off your loads if needed for a little bit more. It's very convenient.

This review is specifically for the Wash & Fold service…read more I've been using State Street Laundromat since last July and have always been able to pick up my laundry within 24 hours. The laundry is always clean to satisfaction, folded neatly, packaged appropriately, and smells fresh. The front desk staff has exceptional service skills - they always remember my name, inform me when I have credits on my account, and update me with changes. One time I needed my laundry done the same day but I dropped the ball by bringing my laundry over at 5:00pm knowing they close at 9:00pm and they may not be able to squeeze me in. The nice woman at the front desk told me she'd try her best and she did! She was able to get it done and even called me when the load was finished. I can not say more kind things about the staff and team - always helpful! Lastly, if you are going in to do your laundry - they've been making upgrades each time I visit so it's enjoyable during the load time.

The New Management is fantastic. I had an old laundry card with a $20 balance. I haven't been in…read morethe laundromat since the last time my washing machine broke. Jason took my phone # and had to investigate. If there were a way to retrieve the fund. He informed me throughout the whole process that they had changed the laundry card machine. After a few days, he had great news. He issued me a new card with a $20 balance transfer. The staff is friendly and the place is very clean.

The Hartz Cleaners is a family run high-quality, dependable dry cleaners business! My family and I…read morehave gone to them for over 25 years. They are our go to for garments casual to black-tie items, which are professionally cleaned by them. You've found the perfect place if you're looking for a business that is always consistent, reliable, and delivers top notch results. Even better - their prices are more than reasonable, turnaround time is prompt (even when we needed next day delivery for a family wedding!), and service is always so friendly and 100% in line with the "mom and pop" customer experience that is far and few to find these days. Needless to say -- Highly recommend!!

I brought them a bridesmaid dress with the tag on to get pressed. They burnt my dress and returned…read moreit to me with stains that will need to be edited out by the photographer. She took zero responsibility when I questioned a stain and I didn't realize how bad it was till I put the dress on. Do not go here.