I bought my after talking with Eduardo. I know what they say…read moreabout car sales people, but here they were honest. Worth the drive from Monterey

We drove an hour to this Toyota this past May, because my husband had his heart set on a Toyota…read moreRav4 PHEV. They had one with the specs he liked so-called coming in "very soon." He was in contact with Ivan, and he was told to come in to put down the deposit instead of online. I realized why. They wanted to haggle us on the price. They marked it up from MSRP - up to $73,000 out the door. The MSRP was around $52-54K. They insisted that they add in their GPS software and have some kind of 5 year upholstery care plan. When we laughed off the numbers, they brought in Jose Perez to try to close the deal. In his suit, he looked like a manager so I thought he can get us a better deal. I honestly couldn't swallow the bloatware they were trying to sell us with the car for thousands of $$$ so we negotiated this down. When we tried to leave for another dealership, he kept trying to haggle with us for a price. We finally agreed on a price that seemed okay for both of us. I still didn't care for their bloatware and felt compelled to accept being ripped off with unnecessary additions (charges). He said every dealer did this to make money. We spent hours here negotiating and then signing papers. Then we waited for our car... for WEEKS. Nothing. I've asked my husband to follow through which he did finally. There was no response from Jose or Ivan. He had to contact the general manager who finally told us the truth - THEY SOLD THE CAR TO SOMEONE ELSE. We rang the bell because we bought the car with all the paperwork signed and then nothing. No other retributions. Jose made us upload a 5 star review on Google when we agreed with a handshake, and now I need to tell everyone the truth of what happened to our car. They will BAIT you and then SELL YOUR CAR when someone else who may pay higher will take it. They have ZERO integrity. I will never recommend anyone to purchase their car here. They will taunt you that your car is coming but good luck buying anything that's highly popular. It was a complete waste of our entire month waiting.

I was shopping for a gently used Honda CR-V in good shape that didn't have too many miles on it and…read moreended up at Khodas Cars in Gilroy. Their website was easy to navigate and they had a small inventory of CR-Vs so I took the 30-minute drive to check them out. The staff was welcoming and friendly. The sales rep (Page) pointed out where the vehicles were on the lot and let me check them out on my own, no pressure. I did find a CR-V that met my needs, and included a CarFax report. I took it for a test drive, negotiated trade for my 2000 Honda Accord, filled out the paperwork with Pat, wrote a check and drove away with my new ride. I couldn't be happier.

Pretty nice professional folks. Nice selection of cars…read more Seems to be fair prices. Some cars need a little work, chips, dings and minor damage. Check your choice well. The sales professionals were polite and efficient. One guy A bit of a fast taker though, and he wore me out. Otherwise the deal was fair for both. Just remember if a dealer say "it's real clean" that does not include dings, scratches and minor damage. Not really sure what clean means, so always look closer and don't drive to far to buy a car. Would I go back? Yes.

I am new to CA.l needed a car for my daughter.She just got her book published on dementia.My…read moredaughter is my pride and joy.She is beautiful on t inside &out.l wanted to surprise her.Will was a gentleman,a life saver.Will found t perfect Mercedes for my daughter.l can't wait to get it delivered.My Daughter is a Doctor.l have 4 children,6 grandchildren &1 greatgranddaughter! I am so blessed to have met Will.He was kind, patient,honorable,&so very handsome.He looks exactly like my son.Thanku Will,u r awesome.l will recommend you to my family & friends.It is not easy in this dog eat dog world to trust anyone anymore.someone must love you very much,to have brought you up to be honest, trustworthy &so patient,Thanku from t bottom of my heart.

Absolutely pathetic experience from start to finish. We pointed out a horrible burning smell coming…read morefrom the car during the test drive, and instead of responding like a competent professional, the salesman immediately became defensive, hostile, and started talking over everyone the second we questioned the condition of the vehicle. I've driven enough old cars, junkers, and barely-alive beaters to know exactly what overheating coolant, slipping transmissions, and burning fluids smell like. This car felt like it was actively dying during the test drive. The transmission dragged, the engine smelled cooked, and the entire vehicle gave off the energy of something one hard acceleration away from a tow truck. What's insane is they still wanted over $7,000 for it purely because the mileage was "low." Low mileage means absolutely nothing when the car drives like it's moments away from mechanical failure. Putting lipstick on a breakdown doesn't magically make it reliable. The attitude was honestly the worst part. The second I started pointing out actual mechanical concerns, he immediately started talking down to me like I couldn't possibly understand cars because I'm a woman. Sorry, but some of us actually know what a dying transmission feels like, and screaming over customers doesn't suddenly make your inventory safe to drive. This place operates like they're hoping buyers are too inexperienced to notice obvious problems before signing paperwork. If this is how they behave before taking your money, I can only imagine the nightmare afterward. I genuinely would not trust these people to sell a bicycle, let alone a car.

This review goes to the service department! They are extremely helpful and welcoming…read more My last two oil changes Adrian has helped me and he makes the experience simple and thorough. I would definitely recommend if you're bringing in your car for service ask for Adrian.

Anthony in sales has the worst customer service ever on top of getting cussed out BY HIM MIND YOU…read moreNOT HAD USE NOT ONE SINGLE BAD WORD TO HIM AND YOU CAN CHECK THE CAMERAS hes beyond unprofessional has attitude at all times and this wouldnt be the first time people have said this , if you dont like your job there are plenty of people out there that would love to have a job and here are people like you ruining the business never going there ever again I will be messaging corporate.

My buddy Marco and I (road trip navigator) had a really great experience working with Jessilda, one…read moreof the sales representatives. Jessilda was kind, spoke clearly, and really helped push the deal to the finish line. Marco and I drove from the Fresno area because the local dealerships didn't want to offer competitive pricing, but a quick online search showed that Gilroy had the best pricing and discounts that everyone else we checked from Bakersfield to Merced and as far west as Paso Robles, so basically the entire Central Valley. While I do wish the sales manager on duty was a little more personable, Jessilda's demeanor and professionalism certainly made up for any shortcomings from other staff. Thank you again Jessilda for making this a memorable experience for my best friend Marco and I will certainly keep Gilroy GMC in mind the next time I purchase a new vehicle.

Five stars to Roberta! She was being called left and right to help customers. I observed her for 45…read moreminutes. We drove from Gonzales to pick up a part because Gilroy was the closest that had it in stock today. We arrived at 1:08 to be greeted with a hand written note, "out to lunch back at 1:45". So we sat down and waited At 1:45 the gal that was at lunch (didn't get her name, older lady wearing a beanie cap) pulled the part for us and brought to counter. She then yells, "Roberta can you help them?" I guess Roberta does everyone's job here. I hope her coworkers don't take advantage of Roberta. Roberta helped us with a smile. I suggest the service/parts depart cross train so that when one is out to lunch the other covers the counter. AND when you're handing out parts that employee be responsible for the entire transaction. It just looked like Roberta was being directed to do everything in that place. Also during my wait I went into the showroom expecting to be approached by a salesperson. I believe I counted four. The two in separate booths saw me and looked down. The last gentleman sitting at counter by door greeted me. He was very professional as was Roberta. The approach I received upon entering the showroom along with my experience at the parts counter exemplified poor work ethics. I will not purchase an automobile at Gilroy GMC I felt unwanted My experience... when the boss is a good director and trains and treats employees well, The customers receive professional. Courteous service by cross trained employees. This seems not the example here Remember... Happy Boss. Happy employees. Happy customers. Happy reviews. Keep problems at the door and work as a team not against each other. On a good note there were plenty of brochures on the 2025 models but I wouldn't pay $100,000 for a new truck!!!

Only had my experience here with sales on sept 1 2025. Bought a brand new Tesla m3. Few things for…read morea very expensive transaction that I feel should've been accommodated as a consumer. 1.) zero flexibility on referral. Clearly showed that I was a referral prior to purchasing the car and that I tried to use the link. Even through the in-app chat they said I would receive it but in store they were either incompetent or unable to make the referral happen. $500+ worth of lost discounts here that I rightfully qualified for. 2.) zero flexibility on college student discount. I have proof of being a college student. Nonetheless they were unable to apply $1k discount as stated in their website. Now we're at $1.5k worth in losses. 3.) car came with a unremovable scuff on the driver seat. Tesla service later replaced the seat at no cost to me but this took an entire day of mine and about a month of having this scuff to resolve. When purchasing a brand new vehicle this just doesn't make sense to me. I feel like purchasing a car is one of the magical life milestones that should be exciting and perfect. Instead it felt frustrating and that things could've been taken care of better on Tesla's sales side.

Gotta say the service department staff is awesome here. We had an appointment early in the morning…read morebut got there even earlier than expected and they got us checked in right away and said they will try to get us out as soon as possible since we're coming from far away. Checkout was lightning quick. The service lounge is definitely lacking, my Honda lounge is a million times better. There's some places to sit, a self-serve coffee bar with 8 options of k cups, a few tea options as well. Tv plays Tesla commercials. A little Snack carousel and soda fridge are a nice touch. No wonder my fiancee dragged me out of bed at an ungodly hour on a Sunday, he'd have been bored to death. Be sure to have full charge on your phone to keep yourself entertained in case your service takes a while.

I visited Gilroy Car Club looking for my first car, and I was definitely nervous and unsure of what…read moreto expect. From the moment I arrived, Joseph greeted me with a smile and was genuinely committed to helping me find the right vehicle. I had my heart set on a red Challenger I had seen at another dealership and was having a hard time deciding. Then Joseph showed me a black Challenger with a red interior, and I instantly fell in love with it. His professionalism, patience, and positive attitude made the entire experience enjoyable and stress-free. The team at Gilroy Car Club has been incredibly helpful, understanding, and flexible with my situation. I truly couldn't have asked for a better car-buying experience. I'm so grateful that I chose to purchase my car through them. Words can't fully express how thankful I am for Joseph and the entire Gilroy Car Club team. Highly recommend!

One of the workers or owners pharham or something I'm not 100% sure of the name. But he likes to…read morecall for Tows underneath this name and not pay for them after drop off and completely ignored me/Avoided me when it's time to Pay. It's happened on multiple occasions. How sad it was just a couple hundred after I broke my back to move these cars.

Best Ford dealership around. 10/10…read more Started at Capital Ford for my search for a Bronco (because they were closest to me) and let me tell you, what an absolute waste of time with slimy, lying sales man, finance guy and even managers. Yuk! Did some searching online and found a Bronco that caught my eye on the Ford Store Morgan Hill's website. Took the 30 minute drive there and was greeted by Hector almost immediately. He was friendly, personable, relatable and never pushy. We test drove the one I was interested in and I fell in love with it. The entire purchase process from start to finish was so smooth and easy. This is my 3rd new car purchase in the last decade or so, so I have a few other experiences to compare it to and this was honestly the best. I've been back twice since I purchased on 6/6 for some additional stuff and I can honestly say my opinion and ratings of this dealership are a 10/10. Today I was helped by Charles in the service department and also, beyond friendly and so helpful. I highly recommend if you're in the market for a Ford, start your search here. No BS and just good people.

I had a great experience at The Ford Store Morgan Hill, thanks to Jacob Kasden. From the moment I…read morewalked onto the lot until the moment I drove away in my new 2026 Ford Bronco Big Bend, Jacob was there every step of the way. On my first visit, he took the time to understand what I was looking for and helped me find a vehicle that matched both my style and my budget. We test drove two vehicles that day, and I quickly found the Bronco I had my heart set on. Jacob put together a couple of estimates for me, answered all of my questions, and made the entire process feel comfortable and stress-free. As a first-time car buyer, that meant a lot. Over the following week, Jacob was always available to help and happily answered every question I had. He never made me feel pressured to make a decision. In fact, he encouraged me to take my time and make sure I felt confident moving forward. Everyone at The Ford Store Morgan Hill was welcoming, gracious, and professional. I couldn't have asked for a better car-buying experience, and I highly recommend both the dealership and Jacob to anyone looking for a new vehicle.