Only had my experience here with sales on sept 1 2025. Bought a brand new Tesla m3. Few things for a very expensive transaction that I feel should've been accommodated as a consumer. 1.) zero flexibility on referral. Clearly showed that I was a referral prior to purchasing the car and that I tried to use the link. Even through the in-app chat they said I would receive it but in store they were either incompetent or unable to make the referral happen. $500+ worth of lost discounts here that I rightfully qualified for. 2.) zero flexibility on college student discount. I have proof of being a college student. Nonetheless they were unable to apply $1k discount as stated in their website. Now we're at $1.5k worth in losses. 3.) car came with a unremovable scuff on the driver seat. Tesla service later replaced the seat at no cost to me but this took an entire day of mine and about a month of having this scuff to resolve. When purchasing a brand new vehicle this just doesn't make sense to me. I feel like purchasing a car is one of the magical life milestones that should be exciting and perfect. Instead it felt frustrating and that things could've been taken care of better on Tesla's sales side. read more

Gotta say the service department staff is awesome here. We had an appointment early in the morning but got there even earlier than expected and they got us checked in right away and said they will try to get us out as soon as possible since we're coming from far away. Checkout was lightning quick. The service lounge is definitely lacking, my Honda lounge is a million times better. There's some places to sit, a self-serve coffee bar with 8 options of k cups, a few tea options as well. Tv plays Tesla commercials. A little Snack carousel and soda fridge are a nice touch. No wonder my fiancee dragged me out of bed at an ungodly hour on a Sunday, he'd have been bored to death. Be sure to have full charge on your phone to keep yourself entertained in case your service takes a while. read more

Tesla - Coffee bar - Car Dealers Near Me - Gilroy, California

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First day I came into the Gilroy office, I was greeted by Josephine and Yash. Honestly, I wasn't sure I'd end up with a Tesla. I had visited many dealerships, and my daughter's father has a Tesla who's always bragging about it. He's happy with his purchase, but I wasn't convinced I'd join the club--until I met Josephine and Yash. What changed my mind * They completely shifted my perspective from a tentative "maybe" to a confident "yes." * The process was made incredibly easy and enjoyable, which is a rare find in car buying. Test drive and decision support * I needed a couple of visits to finalize my decision, and they didn't pressure me. Instead, they offered a demo drive, which was the turning point for me. * The overall experience at Tesla Gilroy stood head and shoulders above other locations I visited. Team and guest experience * Josephine and Yash were amazing, and the entire team contributed to a fantastic experience. * I brought my nine-year-old daughter along, and Benji went out of his way to help her feel involved in the process. He even taught her how to use the car's remote features, including the new vehicle's remote control. It meant a lot to have her included and supported. Support and follow-up * Whenever I had questions or second thoughts, the team was readily available, patient, and informative. They provided the right information without ever feeling pushy. * Their collaborative, customer-first approach made me feel supported throughout the entire journey. Impact and takeaway * This experience was a refreshing contrast to my previous dealership visits, which felt pushy and sales-oriented. * Going from curiosity to ownership, I felt guided through the transition--from one EV mindset to embracing an electric vehicle with confidence. * The Gilroy team truly made the entire process seamless, enjoyable, and genuinely reassuring. If you're considering a Tesla in the area, I highly recommend stopping by to meet Josephine, Yash, Benji and the rest of the Gilroy team. They turn what can be a stressful decision into a smooth, positive, and energizing experience. Thank you to every single one of you guys. I really am grateful for all of your help and just blessed to see that your entire team works as a team in a family. You guys are amazing. read more

This review is for the sales department. We picked up our MX today. Kimberly was the agent who worked with us. She was timely, friendly and professional. The inside of the dealership could use some work but our experience overall was a positive one. We felt that Kimberly did an outstanding job making us feel welcome and guiding us through the process of vehicle pickup as well as new car orientation. As first time Tesla buyers, this was very much appreciated. read more

Hats off to the level of service Kiet provided! Even though Tesla is a brand where purchasing is non-traditional, meaning all online. Kiet went over and above to guide me through the steps of purchasing and educated me about the vehicle. When visiting the dealership the entire team greeted and assisted flawlessly! Never at anytime i felt they were executing task/process because of compliance. Amazing customer service culture the leadership team instilled in the team, sharing what Tesla stands for! Lastly, I had an amazing experience with their service department. Unforn my new car had speaker issues, and instead of just taking the car in, the tech sat in my car to hear/see what's going on so there's full transparency. He, the tech already had a resolution and was very clear on the fix. I'm accustomed for a service department to take the car and tell me we couldn't recreate the issue and I'm out of luck. Not Tesla Gilroy!!! They trusted me as the customer and fixed my issues/concerns! Overall Tesla Gilroy is the ONE STOP shop for all my Tesla needs! Hopefully they can be your's as well! Well done Tesla Gilroy!! read more

The service department in Gilroy has amazing management and staff. I cannot praise Gilroy service department enough. I have given Monterey a chance two times now along with two of my kids and we cannot stand Monterey. It is horrible if I was only going off of Monterey I would never own the two Teslas that I own. Gilroy really stands on top for service and they are worth the drive. Thank you everyone at Gilroy service department for always being the best. read more

I had to come up here to Gilroy because the Monterey service department is probably the worst service department of any automotive dealer I've dealt with in my entire life. Stay away from Monterey at all cost. I got up here to Gilroy and the service department up here is 100%. These guys are amazing, treatment is excellent, Knowledgeable and anybody that's looking at making the drive, It's definitely worth it. Best Tesla service so far. Thanks Tesla in Gilroy! read more

Tesla - Kit is a pleasure to work with! - Car Dealers Near Me - Gilroy, California

What can I say i never can get a hold of anybody when I call this business? I tried several times to get a hold of services,sales, even a manager. NOTHING. customer service help is never there to pick up the call. It could be frustrating. Working with A Phone system to direct me but even that is not helping so I recommend this business to work on having a better way of answering phone calls for customers assistance because I have not received any help or any callback when ever I left a voicemail. Sadly, I had no choice to leave a single star, as I prefer to give them not even a single star for a review. Please do us a favor and work on your phone skills people. read more

I went to Tesla in Gilroy to lease a 2025 Model 3. The deal was written and I was told the car was located in Dublin so I sheduled a pickup. Over the next 2 todays I was recieved many messages from Tesla and one was the contract. But, it was not the contact I as presented and agreed to. So, I went the Gilroy location to understand what was going on. The salesperson comfirmed the monthly would be $308 and when everthing was said and done I would get back about $11,000 in a check for the Model 3, I was trading in. So, I went to Tesla Dublin and they said the deal as written was not correct. The payment would be about $516 monthly and the cash back was around $2000. A total bait and switch deal, I walked away with out a new car. Adam 650-924-0284 read more

Benji was courteous and friendly. He answered all questions and was super patient with setup. I might've grown up in a high tech world but going from a 2004 Volvo to a Tesla was a big change and he helped explain a lot of it. The team in seaside was great too in sending me to this location cause I didn't have to wait 4 weeks to get it read more

Thank you Leo for your patience helping my friend Jenny.. Leo has a lot of experience and knowledge about Tesla and the vehicles. He can answer a lot of detailed / complex questions and issues. He's also willing to go the extra mile to research for the customers, and not just defaulting to "you'd have to call customer service" or "no." Leo also makes a welcoming friendly environment for current and prospective Tesla owners. read more

Great service and Franco took care of issues with the car purchased once it came into his dept.

Brought my car in to get all the tires replaced. Drop off was quick and wait wasn't too bad. When the work was finished and paid for I checked the tires and there was only one of the correct tires installed. The other three were the wrong model, lower rated, and a year older. I would give a lower rating, but at least they didn't give me any hassle when I brought it up and offered to bring it back in to get the correct tires on. Luckily I am the type to check, but I'd guess most people wouldn't. It's unfortunate to think about the customers that didn't notice and never got what they paid for. read more

Brandon and his team delivered high-caliber assistance with professionalism and flexibility; I highly recommend their expertise for your Tesla car needs. read more

My experience turned horribly wrong. Once I washed my car I noticed the bumper was painted wrong. I contacted "The GM Layne" bc she keeps referring to herself as that and brought my car back. I reiterated how it was important to make sure not only the paint matched (how was this overlooked???) but also make sure the sheen matched. A week later I came to pick up my car bc I was notified that it was ready. Well guess what? Same problem! The service advisor was very apologetic and wasn't aware of the work. He basically saw it when I did. However, Layne stormed out of the office with her arms flailing saying how they are not going to redo it again. Her very unprofessional demeanor was quite shocking coming from a GM. She was very condescending in the way she spoke to her customers. She demanded I squat down to see how the paint "matched" when it clearly didn't. I think Steve Wonder can see the mismatch. She told me it was the sheen that was not matched. Quite amusing trying to make sense of her nonsense. I suggested perhaps that she removed her tinted glasses so she can see the color difference and that's when she exploded on me asking me to leave. She said "EXCUSE ME???? I WILL NOT BE INSULTED AND CONTINUE TO HAVE THIS CONVERSATION WITH ME". PLEASE LEAVE!!!". Honestly I don't think my comment was insulting at all. It was simply pointing out her judgement in color differentiation was skewed because she was looking at the world through her rose colored glasses. I did not bring sex, age, race, or anything into the conversation. It was a fact--she was wearing tinted glasses. Why did she have to blow up on me? She is obviously not cut out to be in any customer service organization. It looks horrible on the brand, the employees that work there which seemed quite embarrassed on how she is so unreasonable, and the fact that she doesn't value paying customers who just expect a calm constructive conversation to be had. I will not even get into the details on how she controlled how long the paint guy was allowed to talk to me. She basically belittled the people that work there and was condescending to them as well. I just wanted to hear the truth from the paint guy: Is the color difference I see a result of a gloss difference? I know the difference between pigmentation and gloss and I know he did but I wanted to hear him say no out loud because she acts like she's the expert just because she's the GM which she reiterated many many times between the times she asked me to leave. Her final words is "I'd advise you to go to a different shop next time" which is the only thing she said that made sense. People: If you want your car repaired properly GO TO A BODYSHOP. These guys replace parts and all are color blind. read more

I would like to thank Joe the GM for taking care of us .We had a problem with the finance team getting a loan to go through and my car was at his lot for a week I was waiting at least 4 days so I called Joe and thats all it took maybe in 1 hour loan went through and had my car the next day .Thank you so much Joe you are the Man!!! If you need help must call Joe thanks again for great customer sevice read more

Tesla - Car Dealers Near Me - Gilroy, California

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Joaquin was superb at assisting me to recover passwords and log ins following my change to iphone16 ( that was a pia). Great service ! Thank you read more

My recent experience with Gilroy Tesla I have mixed feelings about. We purchased a 2022 Model S from Tesla website used inventory. For unknown reasons, Tesla does not include actual pictures of the vehicle. Only stock images. This was a black Model S with white interior. We placed the order and waited 2 weeks for delivery. Our original delivery date was 2/10/24 but was delayed. Gilroy Tesla advised one of the screens needed to be replaced prior to our pickup. On 2/15/24 we drove up to Gilroy to pick it up. When they showed us the car, we immediately noticed the front bumper was damaged. We then noticed extensive scratches all over the vehicle. Tesla used inventory specs allows minor wear and tear as expected for a couple year old vehicle. But this car had major wear and tear and scratches greater than 4". Black cars are difficult to maintain, but this car had damage on almost every body panel and looked to have been repainted in areas. The vehicle description stated it was not a repaired vehicle. We spoke with the manager, Ash, showed him the damage and he agreed it was out of spec. He advised he would contact our service advisor to cancel the order and refund our delivery, deposit and $25k down payment. He advised that Gilroy Tesla doesn't deal with used Model X and Model S, they deal with M3 and MY. And that this Model S was delivered from another Tesla center. I don't fault Gilroy Tesla for this issue. I think whichever department lists these vehicles did a poor job checking the vehicle over and describing its condition prior to listing it for sale on Tesla website. It is hard to know which department, Tesla kinda compartmentalizes their company in a way that seems like different departments do not talk to each other. Which can be frustrating trying to get ahold of the right person. By Tuesday morning we received a text from Tesla advising our full refund was being processed. Unfortunately, I don't think we will order used from Tesla again. They will not send actual pictures of their used vehicles prior to ordering. And I don't want to take another chance at receiving a vehicle that is in subpar condition. Thankfully, this issue has been an isolated incident. You could maybe argue 4 stars is too generous but this is our 4th Tesla and we have always had great experiences and service from Tesla and the Monterey service center. I don't fault Gilroy Tesla, they handled the situation correctly. Hence the 4 star review for this Gilroy Tesla service center. read more

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First time I came here to get a windshield replace, they scuffed up my dash board. I complained to the supervisor he said it was already there. Ok whatever. Second time I came here was for vibration on my steering wheel. They advised me that I had 2 dented wheels and it would cost 2k to replace. I decided to go the cheaper route and buy on fb marketplace. So when I went to a local tire shop to have the wheels replace they advised me that I only had 1 wheel that was dented. The other 3 were fine. After replacing the 1 dented wheel the vibration on my steering wheel went away. Tesla tried to pull a fast one and charge me extra for something I didn't need. What they did was bad business unethical and fraudulent. Never coming back here. read more

Wow, the whole process was so smooth. I can't believe how fast it was from start to finish. Super happy with how easy it was to get my new car. So glad I finally took the plunge! read more

Walked in to purchase two vehicles for our company. Stood in the lot for about 10 without a salesman approaching us, won't complain about that but it seemed odd. Walked into the showroom, nothing...approached a salesperson he said hello and turned back to his computer. Another Salesperson approached my son, he pointed to me and she turned and walked away. We waited another minute and walked out. Won't be back and will head over to another dealer. Very poor service. read more

I recently took my new Tesla Model Y for service. I wasn't sure where to go when I arrived. I walked right into the service garage and was greeted upon arrival. I addressed all my concerns. I went on a test drive with one of the workers because I was hearing a lot of rattling in my vehicle. They told me my vehicle would be ready in 4-5 hours or so. I have to give it to the service department. They're outstanding! They also provided me Uber credits to use while my car was in service. I thought that was considerate and thoughtful of them! Kudos!!! At the end of my service appointment, they notified me via on the app that my vehicle is ready to be picked up. I had a smooth process. I don't hear much rattling inside and all the scuff marks I pointed out are gone. Thank you Tesla service center of Gilroy! You made my day! read more

These people are ill prepared for your appointment. Be prepared to kill some time and wait awhile

Hmm. After reading the various reviews here, I feel like 4 stars is about right. Full transparency -- I haven't (yet) bought a car here; the family and I just test drove a car. That said, the whole experience was really pleasant and enjoyable. We called and setup an appointment (optional), and they were ready for us upon arrival. The car we were interested in was available and staff were friendly. Best thing: the sales staff let us drive the unit on our own. Super nice; no awkward conversations and small talk. We were able to *gasp* focus on the car and actually pay attention to the features. So why the one star off? Well: - I don't think they clean cars between test drives (they certainly didn't for the group that immediately followed us). Not a huge deal but in a post-covid climate, I've come to expect that... - I don't know how the actual buying experience is. We only went on a test drive. All in all, I enjoyed the experience and if we want to buy a Tesla, i'd definitely consider shopping here. read more

Had a very unfortunate experience in attempting to purchase a new Model S Plaid. We went to this destination center as we received messages about the possibility of transferring our free unlimited supercharging if we order a new Model S by March 31, 2024. Perused through the colors and the newer model S's they had on the lot (they did not have the exact one we wanted), and asked them if the vehicle needed to be delivered by March 31, to which the lady who assisted us informed us that we should order within the month and if it's delivered beyond March 31, they would still honor the promotion and give us the free unlimited supercharging. Come March 28, I received text messages from them asking if I still wanted to order, and amidst everyday minutiae busy-ness I was able to get all my ducks in a row and made a decision on what I wanted by March 29. Had a call with the delivery center to confirm they would honor the transfer of the free unlimited supercharging, only to unfortunately hear (from the same person who helped us in person) that the vehicle had to be DELIVERED by March 31. I relayed my disappointment and repeated what was originally disclosed to us, and she indicated that she would check if there was anything that could be done to ensure I get the car I wanted with the free unlimited supercharging. She did not call me back and I had to follow-up the next day, only to receive the same confirmation I was informed the day prior. Really disappointed in this delivery center, had I not been reassured that we had to order by the deadline and that any delivery past would be honored, I would have attempted to order sooner. That really was the only reason for getting a new car (to which I'm very turned off on the whole idea of it now), but if a similar promotion pops up again, I won't be coming to this dealership for support. read more

Pretty poorly trained customer service reps. Mostly gen z not wanting to work and giving attitude. They need to train people better . The guy was showing tantrums as if he was doing me a favour by accepting my service request. If I had a choice, I would not have come here ever. read more

The employees were unfriendly and seemed completely uninterested helping me and my husband. We asked questions about the car and no answers it was just unlocked so we could look at it for ourselves. Isn't a salesmen supposed to sell you the car? i guess i'm mistaken. It was clear they had no intention of providing great customer service or making us feel valued as a potential buyers. Overall we love our car just not the experience. read more

This review is for Jonathan in service center and for him only lol. He was super helpful, I just purchased a new X and the sales rep didn't show me one thing. But Jonathan in service showed me so much!! Super duper helpful! He was friendly and attentive. Thank you!!! read more

Spent top dollar for Tesla but it's sitting in a storage facility I'm paying for while renting another car. It's 3 months after I purchased it and Tesla still hasn't given the DMV the title transfer documentation. They keep trying to tell me that the paper plates they gave me are sufficient but * you can't get a parking pass for your neighborhood when you can't prove you own the car * you can't get a fastpass to cross the bridges or drive on highways that require them when you can't prove you own the car. Got tickets for crossing the bridge with an unregistered car (because they didn't file the temp registration either) * you can't park at the airport without a fastpass or a license plate that will scan * I can't get a parking pass at my work without a registration card that shows me -- they don't accept temp registrations, only DMV printed ones. So it's $45 a day to park in another lot * The paper plates are only good for 90 days so I've been given a ticket for driving it without dmv-issued plates GM at this store claimed they sent the paperwork the day after I took delivery in November. DMV shows the one submission they did receive was dated 01/03/2023 (that was the date in the submission, not the date they processed it), but that submission was only to start the transfer. Legally they should have filed that within 5 days of the purchase, but they waiting almost 2 months. Now it's past 90 days, and Tesla keeps saying it's DMV slow processing, but DMV shows up to the hour electronic submissions by Tesla. Tesla also claimed the slowdown was "pandemic" and "they have to send out to the prison to get a license plate made" and many other obvious lies. One Tesla rep appears to have admitted the truth: they have 90 days before they are required to submit, and they wait until the 90th day to submit. So if you buy a Tesla, plan to keep it on private property for 100 days because you can't use it. read more

We took our car for service at this location, we had a very terrible experience to the service manager FRANK!! . You are very unprofessional and should not be talking aggressively to a customer. You should be ashamed of yourself. You are in the wrong field.. you may be wearing a suit but it doesn't suit you as a professional. read more

Traveled two hours roundtrip to pick up my Tesla Y only to discover the car had a dent. They then sent me to Fremont, but that car had a costly addition which we did not want. The assistant manager, Wyatt, promised to follow-up with his manager to see how they could accommodate me for the inconveniences, but he never called me back. Spoke to him once again about the issue, and again never followed up. Tried again to reach him, but I was unsuccessful. He came off very sincere, but in the end was a stereotypical salesman who does not follow through. Worst service possible! read more

Very happy with my purchase and the service that was provided! The experience was so great and the turn around time was unbelievably fast. TJ was incredible and helped me through the entire process. When it came to picking up my car Wyatt was extremely helpful and went above and beyond. I'm still in shock how smooth the process was. I love my Tesla! read more

Tesla - Car Dealers Near Me - Gilroy, California

Update Feb 2024: Their GM, Bhavik Patel, never returned any calls, nor processed the refund as promised. This must be the worst car dealership in the country with the team lying at each step and taking prospective customers for a literal ride. ZERO stars. read more

Nothing to complain about. Delivery was on time. Helpful service agents. Give this place a try.

Ben is the BEST! Thanks Ben for making it easy to get behind the wheel of my new Tesla Model Y. You found the "last" Blue with white interior in the area and had me under the wheel within 5 days! Then when all was done, you check in on me. Amazing! Thanks again! Thanks again! read more

Purchased a used car and picked it up here. The car was not cleaned/detailed, has long scratches along the driver side (horizontally along entire length of the car) and was not charged upon pickup. It will be necessary to have the car detailed ASAP due to glare from what looks like hand-wiping the glass of it (very foggy/streaky). Not what I expected at all for this pickup today and didn't have the option to review actual photos of this vehicle prior to its delivery (so no way to know it has this level of exterior damage). I did check a box acknowledging there could be some minor cosmetic imperfections but this is beyond "minor." read more

Came by to try out the Model Y. This location can be a little tricky to find. It's in the court near the GMC dealership. Like a Tesla, this dealership is for a minimalist. Nothing fancy, nothing special except the amazing cars. Jackson was very helpful land explained all the features well. He was very patient and knowledgeable. He made test driving the car fun and excitingly. He also explained the purchasing process for Tesla. Overall, we liked this dealership and will come back if we purchase a different model. We we're satisfied with the customer service and Tesla overall. read more

I usually don't post any reviews, but I was so shaken today by what I had witnessed, that I felt the need to share my experience with others. I had accompanied my friend who was looking into buying a Tesla, and the salesperson who was working with us was very friendly and knowledgable. Suddenly, we witnessed a male salesmen shouting at a female coworker. We were very confused at this unprofessional behavior, and even more concerned that there didn't seem to be any managers to handle this situation appropriately. I could tell we were not the only ones disturbed by the man's behavior. I have never experienced this at another dealership, and as a woman, I personally would not feel safe nor would I return to this location as long as this unstable salesman continues to work there.... Really disappointed in Gilroy Tesla, do better. read more

I bought my 2023 Tesla Y from the Gilroy dealership. Today, as I was driving down the freeway I heard a loud flapping noise coming from underneath the front of the car. I was only a few miles from the Gilroy dealership so I pulled into their service department. I spoke with Ed who is the Service Supervisor and he quickly got under the car and noticed the front engine shield cover was damaged. He said they were not very busy and he could assign it to a tech immediately. Within 5 minutes the car was on a hoist and within 30 mins I was driving away with a newly installed motor shield. They did a one time complimentary fix and there was no charge. Excellent service and great customer service. Next time you need your Tesla serviced, take it to the Gilroy dealership and ask for Ed and his team of mechanics. read more

Came here to buy a replacement low voltage battery for my Model S. They tried to sell me a 15 month old battery as a new battery for $195. It was covered in dust and grease. Oh and a 12 month warranty. What a joke. read more