This review goes to the service department! They are extremely helpful and welcoming. My last two oil changes Adrian has helped me and he makes the experience simple and thorough. I would definitely recommend if you're bringing in your car for service ask for Adrian. read more

If you're in the market for a new car or truck, I highly recommend checking out Gilroy Chevrolet. Ask for Kim--she's fantastic! I looked at several Tahoes and Traverses, and she was incredibly knowledgeable, taking the time to explain all the features in detail. I ended up driving off in a Tahoe RST, and the whole team worked hard to get me the rate I wanted. Huge thank you to everyone who made it happen--I'll definitely be back again! read more

Gilroy Chevrolet Cadillac - Car Dealers Near Me - Gilroy, California

Not thrilled with the service department here Which seems to be a trend based on other reviews. Brought my SUV in for some issues. it took almost a month to fix one issue (I guess parts were back ordered?). picked it up to find it had new issues it didn't have before. I had to go back and forth 3 times in a week ti pick it up because they kept saying it was fixed. or they couldn't find the issue. An extra week, a rental they won't cover (my car had an extended warranty too!), and i never got an answer. we finally picked it up and explored other options elsewhere. We were going to buy a new car from the dealership and decided against it. Why buy a new car from here if this is the service department I'd rely on? Absolutely not! read more

Heard they had new management and I needed truck serviced. This review is specific to the service department; I can't speak to the sales side. However, based on my service experience, I would not feel comfortable buying a vehicle from this location. I brought my truck in for a basic service and oil change. I specifically asked--verbally and clearly--that the tires be rotated including the spare, as one tire had recently been replaced and I wanted to ensure even wear. This was explained directly to the service advisor at the counter. I was later notified that the truck was ready for pickup and was also informed that an additional item needed replacement under warranty. After getting the truck home, I noticed the spare tire looked odd. It was not the original-size spare but was noticeably smaller (by an inch or two) and still mounted on the spare rim. Upon further review, Chevrolet does not recommend using this spare for extended driving, which makes rotating it questionable at best. I also noticed that none of the tires were inflated to Chevrolet's recommended PSI, even though proper inflation is a standard part of a tire rotation. I called to provide this feedback and to schedule the warranty repair. Since then, I've made five phone calls (including to the manager) and sent four texts, with no resolution or appointment for warrenty item. That is an unacceptable lack of follow-up. I had some poor experiences here a year or two ago but was told at that time that management had changed and operations had improved. Unfortunately, that does not appear to be the case. I would recommend going elsewhere for Chevrolet service. I'm very disappointed that basic quality control and simple follow-up--answering calls or returning messages--are still an issue. This is a very low bar for auto service, and it wasn't met. Not sure what they did with the tires but the senors are messed up as well. Now I will have pay to have another shop fix what they guys could not or would not do. Should be zero stars. read more

Was in the market for a used Malibu, saw a few around. Stopped by this place first and spoke to Rick, we did a test drive with Rick in the back. There was a weird noise in the car that I brought up and Rick dismissed it as road noise. Got back to the dealer and I told Rick we are looking for out the door price around $17,000. He took my information and went inside and brought out the manger who was a total Dick. He did not want to play the game with us and said straight up we can't sell at that price. No biggie we went to Freeway Toyota and got a better model Malibu for $17,750 otd. read more

This is the second time I've had to take my Chevy here for repairs in the last 6 months. The first time they had it for 3 months. This time it has been a month. They refused to approve a rental even though this repair has to do with the transmission which they replaced in February. I cannot get through to service. No one answers. I text my service advisor and she also doesn't respond for weeks. I'm guessing I will need to show up there to check on the status of my vehicle. read more

Gilroy Chevrolet Cadillac - Car Dealers Near Me - Gilroy, California

I bought a 2022 Prius Prime from them. I like the car, not the dealership. Gilroy Chevrolet puts the steal in stealership. Rick sent me an out the door price of about 30k. Come to the finance office? It goes UP to about 32k. Marquise made me buy some BS warranty to "make up for the tax credit", which I understand in theory, and by the way, is actually illegal according to the IRS, but doesn't justify the additional 2k all of a sudden. I'm never going to shop there again. Not to mention, in regard to the used EV tax credit, yes, they can provide the POS discount, but they conveniently forgot to include the MANDATORY Time of Sale (TOS) report that I'm still trying to go after them for. Don't bother emailing them as emails go on deaf ears. Not only that, but they also conveniently forgot to take off the wheel locks off their car and did not include the key. If you have the option, do not shop here. It's clear their number one priority is to suck every penny dry off of you. Wouldn't be surprised if they did the ridiculous markup during covid. read more

I took my grandparents 2024 Cadillac Lyriq in for a couple problems. They had it for several days without calling to give us any kind of update. When we got it back they fixed one of the problems but not the original problem that we brought it in for. It had a problem with the Homelink system and the service manager insisted that I had to take it home and call Homelink for them to help me program it. I told her I know how to program it but the car won't let me. So I took it home and called, within 5 minutes Homelink told me there is something wrong with the car and I have to take it back to the dealer! I called her and she said she would call me back. I waited all day and finally called them just before they closed. She wouldn't get on the phone and instead told her service writer to tell me she would call me first thing in the morning. I waited all day and she never called! They told me over a half a dozen times, by several people that I would receive a call back and no one ever would. It was so bad that I took the car to a dealer more than 45 minutes away. If you tell a customer you're gonna call them back it's not hard to stick to your word. After going there for years and spending more than 60k on a car from them it's just terrible that they treat their customers this way, there is just no excuse for it!! I would not recommend going to this dealer for anything, you're much better off going to another dealer even if it's a little more drive! read more

I took my new corvette to get some work done. I have a Valentine One radar detector V2 in my car. After a year went by I tried to do my yearly update and found out someone at that dealership switched it to a V1 series which is 10 years old. By the face of the device there is no difference so you would never know. Nobody has ever been alone in my car except that dealership. Just wanted to give everyone a warning. read more

Bought my car from here and the VERY next day, the check engine light came on. Took it to a mechanic, they couldn't fix it. Took it to the dealer and they can't fix it. Now I have to fight to get a refund. read more

I called the finance department the worst service I had in a dealership!!! They need to train their employee better or fire them!! No help at all Talking like he expected me to know his job. If I know the answer I wouldn't be calling!! This is how they treat their customers read more

DO NOT CALL THEM FOR SERVICE ...YOU WILL NOT GET THROUGH TO SCHEDULE ANYTHING AS THEIR VOICE RECOGNITION SERVICE DOES NOT WORK AT ALL-kept looping me back around and around! I called their SALES number to try and reach ANYONE and had to call them many times just to get someone to answer the phone. When I asked to talk with a manager to explain the issues I was having just reaching a live person, he talked over me and did not do as I asked. So we are now scheduled at CAPITAL CHEVROLET in San Jose since Gilroy cannot function for something as simple as making a service appointment! WE ARE DONE WITH THEM! read more

I needed a part and I was heading in. I realized I would not make it in time so I called ahead and the parts manager stayed a few minutes late just to make sure I can get my pick up, great customer service! read more

Service and communication are terrible but they're happy to charge you a lot of money for nothing in return

Car started idling funny after having it serviced started surging up and down for about a week then the check engine light went on. Found air filter housing was installed wrong. read more

Gilroy Chevrolet Cadillac - Air filter housing - Car Dealers Near Me - Gilroy, California

Service Manager was unavailable to speak with me regarding my car's issues and clearly not interested in being of service to customers. Then liaised through service advisor, Adrian, who told me to contact GM Warranty to see about coverage for my vehicle. I was then told by the case manager for GM that I was denied cost assistance for not being a "loyal customer" even though they initiated me to reach out to GM Warranty after noting this issues with this model of car. To be denied assistance because of retaliation by the service manager is extremely unprofessional and beyond disappointing. Especially since our family owns 4 Chevrolet vehicles and have tried to bring our business locally. I have spent thousands of dollars returning to this service center for my car's maintenance and diagnostics the past 3 years, and was very appreciative of Adrian's help at the time despite my frustration that they were trying to have me pick up my car without repair due to the rotor machine being broken. I expressed my frustration in a clear and calm manner and even apologized to Adrian for any frustration or negativity expressed toward him that may have been taken the wrong way, but clear this was not received well either. I will not be returning my vehicle to this service center and neither will my family (we have a total of 4 Chevy vehicles total). The level of disrespect and lack of empathy was disappointing and will be sharing my experience with others to discourage bringing their business to this center. The service manager and team need a lot of training in customer service and care. read more

I took my Escalade in for repair/parts to Gilroy Chevrolet. I would like to give a special thanks to Todd Mason in the service Department and Gary in the Parts Department!! Todd Mason (service advisor) was extremely helpful and went out of his way to help me. Thank you Chevrolet for Todd & Gary read more

This review is due to the lack of communication from the dealership as well as the false information posted on the vehicles description; I was looking forward to purchase. I contacted Gilroy Chevrolet Cadillac regarding their 2016 Chevrolet Corvette Pre-Owned to be precise I chatted with 3 different individuals Joseph, Ayana, and Thanh I contacted them yesterday 01/24/2020 before 8am and in the afternoon and also this morning they all gathered my contact information email and or phone number yet no one followed up with me regarding my concern/question. No phone call no email and I also checked my junk mail in case the email was stored there, but nothing. My only question/concern was that in the vehicle description stated that interior of the vehicle was marked as "adrenaline red" yet while looking at the vehicle pictures I could see that the interior was actually black. Today 01/25/2020 at around 3:30pm I had to drive to Gilroy from San Jose just to check the interior of the car because no one was able to follow up with me and as busy a dealership could be I know for a fact it doesn't take not even 3 minutes out of their time to check on something so simple. The car is inside the show room. I didn't even open the door when I arrived because the car is literally at the entrance and I could see right away the car has a black interior. read more

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I recently visited Gilroy Cadillac to check out a CT5 model that I was very interested in. It was the only CT5 model that had black wheels along with many other features that I wanted. The bonus was that it was the only 2026 in the area with the wheels I wanted. As soon as I arrived, I was greeted by Rick Encarnacao, who was incredibly friendly and helpful. Within 15 minutes the finance manager had valued my trade-in and written up a proposal that was more than fair. I was very impressed with the efficiency of this dealership. What was even more impressive was that they offered me $5,000 more for my trade-in than the dealership that I originally purchased my current car from. Rick was very good about following up with emails and texts without any pressure-just friendly reminders that the vehicle was still available and asking if there was anything else he could help me with. The only reason I did not purchase this striking car was because my husband thought it was too similar to our current car. My experience at this dealership was incredibly eye-opening and even though I did not purchase the vehicle there, I would, without a doubt, recommend Rick at Gilroy Chevrolet Cadillac for any future vehicle purchases. read more

Edit - I spent some time under my own hood and found the issue. Simple ground wire. Their "mechanics" only rely on their computers. They don't know how to do anything but do what the computer says to do. Don't ever go to their service department. Where Maria took them up to 2 stars - their service manager took it back down to 1. If it was possible to give them negative stars I would. But I should be grateful that they only charged me for one hour when there was four hours logged on my vehicle. What a bunch of liars. read more

My car was in their shop for a little under two weeks for a battery replacement, new water pump, new thermostat and a bolt to get replaced on my transfer case and the only time I got updates on my car is when I called and, I was either put on hold or they said they would call me back. I never receive call back. When I went to pick up my car my window was cracked half way down the front window and of course they had no idea about it. Blaming the heat for the cause of the cracked window. I'm still waiting to hear back but i have not received any response from anyone about my window read more

Gilroy Chevrolet Cadillac - Car Dealers Near Me - Gilroy, California

NO STARS!! this Place is a joke. Be careful!!! 4 days for oil change. Service manager was caught lying about labor charges, and I waited 4 days for a part that was never installed. I was told by service manager they couldn't perform the service. ..... 2022, 1500 door hinge needs replaced.... but they "just could not make it happen" and was told not to go back there. Very unprofessional, unorganized, under trained, and Shady. Very Shady. read more

I went in this afternoon and was completely judged by my appearance and the salesman didn't want to help. I mentioned I was looking around and the gentlemen refused to help. give your business to another company. read more

AVOID THIS NON-SERVICE DEALERSHIP!!! The staff at this dealership appear to have overlooked the significance of customer service. As a consumer, I feel obligated to bring my vehicle in for maintenance, and I regret purchasing the costly vehicle service package, believing it would be convenient due to my history with GMC/Chevrolet. Unfortunately, this decision has proven to be a significant error. Each time I brought my vehicle in for service, I encountered incomplete work that necessitated return visits. For instance, I scheduled time off for a motor and transmission oil change, expecting it to take around six hours. After seven hours, I learned that only the motor oil had been changed, while the transmission oil was neglected. As someone with a disability, I find it frustrating that I can perform an oil change in under an hour, yet the dealership's so-called experts took an entire day for a simple task. Additionally, I faced issues with the heated seats, which I specifically wanted for my back problems. After bringing the vehicle in to install a missing chip, they failed to connect the necessary wires, leading to yet another day off work. Most recently, I endured another six-hour wait for an oil change, a task I could complete in thirty minutes. Given these repeated disappointments, I have requested a refund for the service package, which has proven to be anything but beneficial. The service package should be rebranded as a non-service package. I discussed my concerns with Shawn Yawamy, the Finance and Insurance manager, explaining my complaint and my frustration with the time wasted. I am seeking a refund for the services that were not delivered as promised. If the dealership's service department lacks the ability to provide decent customer service, they may be in the wrong industry. While I recognize that I may not receive a full refund, I expect a fair amount. Would I recommend this dealership? Absolutely not. I have been a loyal GMC/Chevrolet customer for many years, purchasing multiple vehicles, including a GMC Sierra in 1998, a new 4x4 Silverado in 2005, another Silverado E-assist in 2017, and an Equinox in 2022, all of which I financed initially and then paid off. I have also referred family members to GMC/Chevrolet dealers, who subsequently made purchases. However, I am now reconsidering whether to buy from this dealership or even from GMC/Chevrolet in the future. It is incredibly disheartening to encounter individuals who lack concern for the organization they represent. read more

Do not go here they will milk you for every dollar they can get out of you. They added over 4K in options I didn't want they didn't even tell me about them. NO NOT OPTIONS FOR MY TRUCK. They have these made up options they say your required to pay but you are not the dealership just gets to keep that cash they milked out of you and goes to the sales man, fuck those guys making me feel good but they really just fucked me over. LOOK AT THIS BEFORE BUYING AND MAYBE YOU CAN BE SAVED AND NOT FUCKED OVER. https://youtu.be/TqaSyeG9IIs I have a pic of the fees they fucked me with, I did agree on two the paint protection and gap insurance which are both scams, they fiancé guy said gap was less then $5 a day but in the paper work it's about 4K read more

Gilroy Chevrolet Cadillac - Car Dealers Near Me - Gilroy, California

Posted a review a few weeks ago and gave a one star rating. I was a little upset about the lack of communication and having spent a whole day there. Here is what has happened since then. The service manager Kurt waved my bill. He did not have to do that, but he wanted to make it right for me. That I appreciate. It is not always easy being on that side of the desk. I was probably a bit upset and went right to a review out of anger and I should not have done that. The problem was taken care of, Kurt came out and apologized for the lack of communication and held himself accountable. You gotta respect a dude like that. This place really is a nice place and the people are friendly, you just shouldn't judge this place out of your anger. Take it from me. read more

Wow things sure have changed here! Bought my first caddy here when I was 17 went to take my daughter today since she will be getting her license in 6 months and was told by the sales men "these are expensive cars!" How much dose she want to pay a month I said our budget is $600 to $800 he told me there's nothing on the lot in that price range we should try a used car dealership! Then follows us off the lot and try's to wave us down as we drive off in my 2022 Tesla smh ‍ what happened to Gilroy Chevy so sad. read more

Poor customer service from the service department, general manager, and salesperson who sold the vehicle. The service department contacted my elderly father to let him know the parts they ordered a month ago were now in; asked for the vehicle to be dropped off. As of today, the vehicle sat for 5 days. He called to check the status of the repair and was told they knew nothing about the repair work and that they did not have the parts he was told were in. He asked to speak to the GM, left a Voicemail, and has not heard back. Disgusted with the lack of service by this dealership. Would never recommend a purchase or repair service at Gilroy Chevrolet. read more

THEY RAN OUR CREDIT WITHOUT OUR CONSENT!!! A violation of the Fair Credit Reporting Act (FCRA). The finance guy (Sean, Arta or Nick) never return my calls. I May need to get an attorney. We had told the salesman Horacio that we had a pre-approval letter from our bank and he said: "in order to view the pre-approval I need some basic information since we are a part of (not the correct acronym- I am sure) CDU with your SSN and DoB." Next thing we know, 14 points were docked off of our credit report as per an app that tells us what's what. We immediately asked the finance guy and says: "sorry about that he's new and didn't tell me you had a pre-approval. It's not that big of s deal though." My husband showed him and upon me saying that FCRA had been violated he said he'd write to each credit reporting agency. It's been way over a month and nothing including no phone call back to discuss this. GO TO SAN JOSE or DUBLIN. You'll be treated with respect and you will sign a consent form!!! read more

Horrible and unethical experience. I triple checked with the salesperson that you have shared a lower trim price with me. Salesperson said they will match it if they can get the business the same day. So we drove 75 miles one way!.... Just to be told that they won't even meet the quote half way. The sales person had left the premises too. read more

Everyone was really friendly at the lot. Jorge helped me test drive a Chevy bolt and helped make the paperwork and finance process quick from there. Thank you! read more

Bought a car here recently. We are still trying to get an answer for the second key fob we were told that we were going to get. At one point when the vehicle was purchased we even had an employee personally tell us that she was going to drop it off for us at our house. This automated message you get here on yelp from Jose Lopez doesn't mean anything when we try reaching out to him and he doesn't respond. I would appreciate a call back with an answer please. Numerous phone calls and emails yet no answer read more

Had an appointment on 1/31/24 at 8am. Dropped my truck off to have the brakes checked out and expected my truck would be finished at a reasonable time..... 9 hours was the total time they had my truck, what's the point of making an appointment...... terrible service here do not recommend coming. First and LAST time I come here and definitely will not recommend this place to friends and family. read more

I have been waiting for a simple call Back for a week. I block my number I used my moms phone I've left messages with the answering service. This is the worst business I've ever been too. I wouldn't deal with them if they were selling gold cars. Terrible. Have cost me hours of my life, hundreds of dollars and now I have to experience this nightmare again. read more

Purchased our new (to us) truck there. The sales person, Rick, was very helpful. It took a little while (and that's why one star got knocked off, absolutely not Rick's fault!) but in the end we got the vehicle and the deal we wanted. Finance guy Nick was great too! read more

Two words, Jose Lopez Brought my car in for the first service and something was off. Thank God I didn't read the Yelp reviews here before calling the dealership or I would have had so many added negatives to be carrying than just something being off. They are obviously not perfect, BUT whomever hired Jose Lopez as the GM made quite an investment. He is a true leader, he doesn't sit on a desk/throne somewhere expecting his employees to kiss his ring! He answers the phone, he greets people in the showroom, & he writes up service requests!! Jose won me as a customer from his first impression. Like turning around a huge ship taking time, Jose should eventually get this place in order by his stellar customer service skills. My car is back to perfect working condition and I'm thankful to Jose & his team for the service. read more

Posted review with my wife's account. I had just purchased a 2021 Suburban Z71 and had a great overall experience. Everyone at the dealership has been pleasant to work with. I had a positive experience and felt that they were very fair with my trade in. The whole process went smoothly. Thanks! read more

Gilroy Chevrolet Cadillac - Car Dealers Near Me - Gilroy, California

Gilroy Chevrolet tried to scam me out of nearly $600 worth of unneeded repairs. 100%. Infuriating. I will NEVER return to or recommend this dealership. I dropped my vehicle off for a factory recall update. The Service department then texted to tell me that I needed new front AND rear brakes at a quote of over $1000 for BOTH, which I declined. I didn't tell them but I had already done my front brakes 2 months prior. When I picked up my vehicle the paperwork only stated that I needed rear brakes, which was accurate and expected. I have since had my rear brakes done elsewhere as well as my front brakes re-inspected just to be sure. read more

This place has the worst customer service experience ever, I scheduled an appointment for my vehicle to get oil change first thing in the morning and they knew I was going to wait for my vehicle two hours later not one has been working on my truck, so I asked for a ride home an hour later they call me that my truck was ready so they said the driver was on the way to pick me up, just 5 minutes away after 2 hours I had to call again because I still waiting and can't go or do anything thanks to the real bad service finally 20 minutes later after I called someone showed up. Don't go there read more

I had an appointment on Monday at 8 AM and did not get a diagnose till that Friday. FYI if you have an extended warranty your car is not a priority and on top of that they will add services that you don't need.. forget about them calling you back because the service department never does. read more