Jason in the footwear department at REI Carlsbad was outstanding. He spent nearly two hours with us…read moreand was incredibly patient, kind, and knowledgeable. He took the time to answer all of our questions, explain the differences between shoes, and never made us feel rushed or pressured. Even though we didn't buy shoes that day, the excellent service is exactly why we'll be back. REI is fortunate to have Jason on their team!

Save yourself some hassle and go to the San Diego REI for ski service…read more I dropped off my skis for a hot wax because 50% off for members. Wanted to add a safety check for skis and boots going into new season. Filled out all paperwork, passed inspection and paid for both upfront. When I came to pickup nearly a week later, and past the date I was told they would be complete, there was an issue that the heel plate was worn down just over the allowable threshold. REI will not make adjustments or anything to skis/bindings. I was told I got a voicemail, but I never received a call. Pulled up my cell phone record on the spot. Worst of it all, they did not even do the wax. So my skis just sat at this location for a week, with my money, and then I picked them up and got my money back and nothing but wasted time.

Just up the coast from cardiff is Encinitas and Hansens Surf…read more I know i need nothing but another shirt. might be ok. I bought my custom XX pro boogie board here. So far, just in Maui and Drl Mar. in search of the perfect wave.

We had a fantastic experience at Hansens in Encinitas! My fiancé and I stopped by on a lovely day…read moreand checked out their snow sale. I tried on a bunch of jackets and pants--shoutout to London at the fitting rooms, who was lovely! I initially left with a total of $381.58. But later, I noticed a couple of discrepancies: the jacket's discount was miscalculated and the pants were mislabeled as XS when they were actually smalls. After some research, I found the items for less on Amazon, so we called Hansens. My fiancé spoke with them, and they were willing to price match. Enter Patty, the awesome manager! Patty was incredibly kind and helpful--she matched the Amazon price and gave me a partial refund right on the existing order. I didn't even have to drive back to Encinitas or hassle with a return. Thanks to Patty Bolton and the team, everything was made right--and I'd absolutely recommend Hansens to anyone! 5 stars

Always very knowledgable dudes working at this location with a great selection of bunker and sharp…read moreeye boards. As the tip mentions there are no long boards here. If you are looking to buy new and not willing to drop over $500 on a new stick then this is a good place to check out. I have two bunker boards and love em both 5 '9 disco and 6 '1 more traditional short board. Great value for a new board, highly recommend.

Got a sick 5'11" fat board that ive surfed in 1 foot crumble to overhead. Was only about $450 too,…read morecant beat that. Good stuff for sure. Stop in and check these guys out.

Malo'o rack is the best product for beach lovers and outdoor activities lovers. I use it every time…read morewhen i go to the beach, especially after surfing. The rack is perfect for drying wet towels and wetsuits. The amazing thing is the pads on the rack that make sure that it doesn't scratch the car. And it's so user friendly that everyone could easily pick up how to use it instantly. Malo'o rack is definitely a must have for outdoor lovers!

From the owner: Malo'o manufactures Outdoor Adventure Gear ; The Lounge Wagon, The WetHoodie, DryRacks, DryPack…read moreWaterproof Bags, SeatGuard Seat Covers, Adventure Coolers and more.

Husband and I came here to look for some Padres clothing wear. Being a sporting good store they of…read morecourse had a good Pardres clothing section. Cute beanies! The area looked picked over, a bit of disarray. But staff on the floor were busy and I must say very friendly. The young floor staff were quick to check on you if you needed anything or had questions. When we asked a question, they were quick to answer with enthusiasm. For the most part the store is clean and organized. I still find some of the merchandise to be on the upper end if you were to do comparison shopping. But, it looked like they had some good deals. We made it to the counter with our purchase with the employees checking you out, the goal being to move the line along. I don't think that would hinder us from returning.

I want this... I want this…read more.. And I want this... Oh, and this too, please... Yes, since I'm an Exercise Physiologist, I can spent WAY too much time and money here! So I came to their Dick's Sporting Goods location to buy some new dumbbells. A former "friend" borrowed my set of 30 lb ones and never returned them. I walked in and was greeted by the checkout staff. This location is HUGE and stocked with premium brands and sporting equipment! I asked one of the floor staff where the dumbbells are and she directed me to them. They seriously have a brilliant selection of strength training équipement but, alas, they were out of stock of their 30 lb dumbbells! Then the awesome Manager On Duty came up and I asked him if he had any more inventory in their stock room. With a flip on his electronic pad he checked and said yes! I ran up to the front to get a shopping basket (I may be strong but I wasn't in the mood to be a carrying 60 lbs of wights around with me after just eating Crack Shack) and by the time I returned the Manager had a palate of new dumbbells out and had staff members unpacking them . Yay! Check out was a breeze and ALL of the staff here were super friendly and professional! Needless to say this will now be my new, go-to Sporting Goods store!

Stopped in the shop today to get some advice about a skateboard deck that I've had laying around…read more Jonathan was extremely affable and quick to educate me on what I needed to get it going. Really enjoyed the experience and will be back for a T-shirt in the near future. Thank you for a great experience experience and customer service.

We always have such a good experience. I have no skate background but my daughters are getting into…read moreit and we have gotten all their gear here. James helped set the girls up with their boards, helmets, pads and he is always so knowledgable and nice. He was patient with my young daughters and let them take their time picking out grip tape and helped explain the board as he put it together. Definitely recommend this shop :)

Not many good ski tuning options in SD county but I'm glad I stumbled across Encinitas Ski and…read moreSnow! Fair pricing, knowledgeable staff and quick turnarounds. When I need rentals for Friends, I bring them here. They get them fitted quickly and confidently and that's amazing for a new skiers first time. They have flexible schedules for rental returns as well and again GREAT PRICING. This really is the best ski shop in SD!

I decided to take a last minute ski trip land realized my skis needed to be waxed and scraped of…read moresome rust and they were so kind and able to fit me in despite the last minute notice. The worker even helped me find a way to get the best bang for buck.

We had just come from shopping at Alo in the plaza, where we unfortunately felt watched, unwelcome,…read moreand as though the employees were annoyed that we wanted to try on several items. Walking into Lululemon afterward and being helped by Suzie was truly a breath of fresh air. Suzie was incredibly warm, patient, and genuinely happy to help. She repeatedly brought both me and my girlfriend different sizes, styles, and color options without ever making us feel like we were asking for too much. She never seemed frustrated or inconvenienced. She was open, attentive, and enthusiastic throughout the entire experience. There are several activewear stores in this plaza where we could have spent our money, but the customer service at Lululemon made us feel so much happier and more confident purchasing there. The store itself was clean, organized, and had a great selection, but Suzie's exceptional customer service is what made the biggest difference. She completely turned our shopping experience around, and we are so grateful for her help!

Pretty nice employees, I'll say I was a bit nervous going in reading the other reviews…read more I tried on some clothes and a nice girl helped me out, didnt end up getting anything because I didn't find anything I absolutely loved but I'll be back in the near future to check out their bags and keychains Good selection at this store for men as well