Husband and I came here to look for some Padres clothing wear. Being a sporting good store they of…read morecourse had a good Pardres clothing section. Cute beanies! The area looked picked over, a bit of disarray. But staff on the floor were busy and I must say very friendly. The young floor staff were quick to check on you if you needed anything or had questions. When we asked a question, they were quick to answer with enthusiasm. For the most part the store is clean and organized. I still find some of the merchandise to be on the upper end if you were to do comparison shopping. But, it looked like they had some good deals. We made it to the counter with our purchase with the employees checking you out, the goal being to move the line along. I don't think that would hinder us from returning.

Christina is fantastic! She spent over a half hour, making sure we got the right shoe at the right…read moreprice. She is devoted to customer service and is just a nice person.

Great experience at the shoe section. Nyla helped was and she was so great! Patient and…read moreprofessional,

I usually have good experiences, especially since they've honored price matches with their app in…read morethe past. Unfortunately, this visit was completely different. After trying on multiple sizes and styles, I finally found the pair I wanted, especially because of the price that was displayed. But when I got to checkout, the price rang up higher. I brought it up, and after checking over the walkie, the cashier said it was likely a wrong insert on the display shoe. I pointed out the San Diego price accuracy sign, and instead of helping, the cashier just giggled and said, "what do you want me to do?" That response felt completely unprofessional. I ended up leaving the shoes and only purchasing a few other items. Definitely a disappointing experience this time around.

I always shopped at Big 5 for running shoes, shorts, tank tops, sports equipment and fishing gear…read moreand probably spent thousands of dollars over the last decade but today I decided take my business online because of bad customer experience. The staff and managers are unhelpful, and they don't care if you don't come back! They do nothing to improve that. I was looking for a sabiki fishing lure and went to the front to ask for assistance and they said that someone would be there to assist. I waited but no one came over to help. I have bought dozens of sabiki lures in the in the past from this store so I went back to the front staff said they don't have them anymore. I'm so tired of Apathy doesn't sell but only motivates customers to walk out! Your in-store staff doesn't like customers but the feeling is mutual! I bought a sabiki lure elsewhere and will buy sporting goods on Amazon free from having to endure inept, non-service, no can do BS from in-store staff.

March 30 2025. 3:45pm. Been sitting at the ammunition counter now for 45 minutes waiting for the…read moremanager to be available enough to help me.

REI is a great store for athletic and outdoorsy clothing and gear. One of the best perks is their…read morereturn policy. You can return or exchange items for up to a year if you're a co-op member (or up to 90 days if you're not), even if the items have been used. I absolutely love my hiking shoes from here (Lowa brand-pricey but worth it), and they carry so many high-quality brands like Vuori and Patagonia. Every time I shop here, the service has been friendly, knowledgeable, and genuinely helpful. Highly recommend for anyone who loves the outdoors or needs reliable gear.

Save yourself some hassle and go to the San Diego REI for ski service…read more I dropped off my skis for a hot wax because 50% off for members. Wanted to add a safety check for skis and boots going into new season. Filled out all paperwork, passed inspection and paid for both upfront. When I came to pickup nearly a week later, and past the date I was told they would be complete, there was an issue that the heel plate was worn down just over the allowable threshold. REI will not make adjustments or anything to skis/bindings. I was told I got a voicemail, but I never received a call. Pulled up my cell phone record on the spot. Worst of it all, they did not even do the wax. So my skis just sat at this location for a week, with my money, and then I picked them up and got my money back and nothing but wasted time.

So my older bro advised us to come here to pick up some Pac-man gear for the upcoming fight. He had…read morepurchased a shirt here ($28) and was going to return to buy another shirt. So we ended up going one evening and Champs had all sorts of gear - sweatshirts, jackets, sandals, shirts, track suits, and hats. I was disappointed with the women's wear. They only had 2 Pac-man shirts for women. They were the dry-fit material and I prefer 100% cotton. The shirts didn't fit right (and they ran a little small) so I opted not to buy one (saved me $28). I was feelin' the hat, but the brim was too big for my face! BOOO!!! Meanwhile, Chris went crazy and bought a sweater, shirt and hat. The staff was nice, but continued to try to "add" more items to the sale. HAHAHA Nice try, guy!!! Go PAC-MAN!!!

I went in here yesterday desperately trying to find a Christmas present for my boyfriend, I found…read morean awesome lebron james shirt (who my boyfriend loves) so I bought it not realizing I went home with the wrong size! I called this morning and the guy I spoke to told me he'd put the right size on hold for me since I planned on coming in when I got off work. Things came up at work where I couldn't go in to exchange the shirt so I called them back and asked if they could extend it just until tomorrow since I planned on going back. This is where the problem started. I spoke to a guy who told me he wouldn't extend it because they don't even do holds. I had to go so I said I'd call back and when I did call back I immediately asked for a manager. She gave me the same response and I explained it was a Christmas present and that I JUST needed the size (which was also the last one). I also explained that I live far away and it's hard for me to get over there in which she responded "well I commute from san diego so I think you'll be fine..." It ended up with her telling me she'd put it back on the floor after they closed and I might want to be there at 7 am on Christmas eve so I could get it...Christmas eve is my only day off from work besides Christmas, I really would rather not wake up before the sun to trade a shirt. Honestly, I work retail to so I understand the stress of the holidays but their customer service is probably the worst I've ever had. Not only that but the first guy I spoke to never told me their hold policy to begin with so had I known that I wouldn't have even bothered.

What a nice shopping experience. Came for a snow bib and had a hard time walking out with only…read morethat. Was able to try on different sizes in a fitting room. Cashier at checkout was also very kind. I will be back to this location to peruse.

Amazing deal with EVERYTHING in the store being 60% off. End up getting 3 backpacks for $113. That…read moreis a steal considering I've paid $90 for my other bag.

One star. Walk into…read morethe Nike Factory Store expecting outlet deals, not a scavenger hunt with fine print. Big bold signs screaming "30% OFF," racks full of mixed items, and then you find out the discount only applies to a small print "fleece only". Meanwhile, similar-looking activewear is sitting right there in the same rack like it belongs. I'll own my part, I didn't see the "fleece only" note. That's on me. But when you've got 20+ pieces of non-sale items sitting in the middle of a rack clearly marked for a discount, that's just bad practice. Feels less like shopping and more like a setup. First asked for clarification about how discounts work. Then a price check. After the sale I walked over to confirm sign. Someone asked me "can J help you", I Asked if this is how they normally do things? And got a casual "yeah" and a shrug. No effort to make it right, no attempt to meet halfway. Just a quick apology and move on. I've worked customer service. If something ends up on a sale rack, you own it. You fix it. Or at least try. This just felt like bait and switch with zero accountability.

Historically I never find good values here. It's not the largest outlet and thus the inventory and…read moreselection isn't great. But I did see some nice Jordan golf shoes on the clearance wall. Random, surprising and since the whole wall was 40% off, a decent value. But the store is always neat and tidy, and never too crowded. Overall, I have much better luck at the nearby San Clemente outlet which is at least double the size of this one.

Jason was so helpful when I went in to buy binoculars. He showed a lot of patience because I knew…read morenothing. Thanks for your help

The staff was extremely helpful. Very knowledgeable regard fishing licenses & fishing equipment…read more This store location is jam packed with everything sports related. It's a fun atmosphere & one of the few retail speciality stores around. Let's keep them open by visiting Big 5 stores in your area.

This is our go to spot when we are in town…read more The store is great. There's always a game on television. A huge selection of uniforms. Tons of shoes. And dozen of goalie gloves. Plus they have training equipment, bottles, tape. Just about anything you need on or off the field. Staff is always helpful. They will answer equipment questions and point you in the right direction should you need anything. The price is a bit expensive. But that's because the items are quality. Pro cleats. Game jerseys. Etc. But you can still find a odd Jersey or two in the discount section. But you know whatever you buy will last. I highly recommend paying them a visit if you're in the area!

BEST SELECTION AND PRICES!!! Come check them out!! Great customer service, everyone was so helpful…read moreand they also have great prices on soccer balls and jerseys !

Glenn, Cierra & Jerry made this experience genuinely great…read more I walked in with a bunch of foot issues and honestly wasn't sure what I needed. What followed was one of the best in-store experiences I've had in a long time. Glenn was incredibly patient -- he took the time to really listen to all my concerns and constraints without making me feel rushed. When his shift ended, Cierra picked up right where he left off and kept the same energy going. I tried on a lot of shoes, and she never once made me feel like I was being a hassle. Friendly, knowledgeable, and genuinely helpful the whole way through. Jerry also deserves a mention -- he checked me in and got me oriented with some helpful general ideas right from the start, which made the whole process smoother. These are the kind of people who remind you why shopping local and in-person is still worth it. If you've got tricky feet or just don't know where to start, come here. You're in good hands.

Rachel helped me out today and she was terrific. I had two accounts so she took care of calling the…read moreoffice to merge them. She was super helpful when buying shoes as well. I love shopping here!