Dustin in shoes was fantastic. He was very knowledgeable about the brands and made great…read morerecommendations to lead me to the right shoe (Brooks). He was patient, attentive and made for an excellent shopping experience.

Husband and I came here to look for some Padres clothing wear. Being a sporting good store they of…read morecourse had a good Pardres clothing section. Cute beanies! The area looked picked over, a bit of disarray. But staff on the floor were busy and I must say very friendly. The young floor staff were quick to check on you if you needed anything or had questions. When we asked a question, they were quick to answer with enthusiasm. For the most part the store is clean and organized. I still find some of the merchandise to be on the upper end if you were to do comparison shopping. But, it looked like they had some good deals. We made it to the counter with our purchase with the employees checking you out, the goal being to move the line along. I don't think that would hinder us from returning.

Meh. Pretty sad selection depending on what you actually need and the prices are really high…read more Mostly this place has a massive selection of tumbler cups, shoes for various sports and licensed padres gear at full ballpark pricing high enough to knock your socks off. $200 jersey? Yup. 136 colors of Stanley cups? Also yes. A sun shirt with a hood? No. Not a chance. Running shorts with a pocket? Absolutely NOT. They do have 50 flowy shorts with built in underwear though! I say stick with online retailers or if you absolutely do not care how much padres gear costs.

Deceptive practices called and asked if they had an item still in stock that was available for…read morepickup they said yes and the website was saying yes. Not even two seconds go by I process my order. I receive and email 20 minutes later saying item is unavailable.

I always shopped at Big 5 for running shoes, shorts, tank tops, sports equipment and fishing gear…read moreand probably spent thousands of dollars over the last decade but today I decided take my business online because of bad customer experience. The staff and managers are unhelpful, and they don't care if you don't come back! They do nothing to improve that. I was looking for a sabiki fishing lure and went to the front to ask for assistance and they said that someone would be there to assist. I waited but no one came over to help. I have bought dozens of sabiki lures in the in the past from this store so I went back to the front staff said they don't have them anymore. I'm so tired of Apathy doesn't sell but only motivates customers to walk out! Your in-store staff doesn't like customers but the feeling is mutual! I bought a sabiki lure elsewhere and will buy sporting goods on Amazon free from having to endure inept, non-service, no can do BS from in-store staff.

went in and wanted to find some blue and white shoes. a wonderful worker named carly helped me…read morefind them. very kind and respectful. dedicated and great worker.

First time here... I needed new walking shoe's... I tried on several pairs and Topo's are the shoe…read moreI bought... REI has a great return policy... if you become a member... you have up to a year to return items that don't work or last... I like that policy... I used my shoes now for two weeks and I like them so far...

Jason in the footwear department at REI Carlsbad was outstanding. He spent nearly two hours with us…read moreand was incredibly patient, kind, and knowledgeable. He took the time to answer all of our questions, explain the differences between shoes, and never made us feel rushed or pressured. Even though we didn't buy shoes that day, the excellent service is exactly why we'll be back. REI is fortunate to have Jason on their team!

So my older bro advised us to come here to pick up some Pac-man gear for the upcoming fight. He had…read morepurchased a shirt here ($28) and was going to return to buy another shirt. So we ended up going one evening and Champs had all sorts of gear - sweatshirts, jackets, sandals, shirts, track suits, and hats. I was disappointed with the women's wear. They only had 2 Pac-man shirts for women. They were the dry-fit material and I prefer 100% cotton. The shirts didn't fit right (and they ran a little small) so I opted not to buy one (saved me $28). I was feelin' the hat, but the brim was too big for my face! BOOO!!! Meanwhile, Chris went crazy and bought a sweater, shirt and hat. The staff was nice, but continued to try to "add" more items to the sale. HAHAHA Nice try, guy!!! Go PAC-MAN!!!

I went in here yesterday desperately trying to find a Christmas present for my boyfriend, I found…read morean awesome lebron james shirt (who my boyfriend loves) so I bought it not realizing I went home with the wrong size! I called this morning and the guy I spoke to told me he'd put the right size on hold for me since I planned on coming in when I got off work. Things came up at work where I couldn't go in to exchange the shirt so I called them back and asked if they could extend it just until tomorrow since I planned on going back. This is where the problem started. I spoke to a guy who told me he wouldn't extend it because they don't even do holds. I had to go so I said I'd call back and when I did call back I immediately asked for a manager. She gave me the same response and I explained it was a Christmas present and that I JUST needed the size (which was also the last one). I also explained that I live far away and it's hard for me to get over there in which she responded "well I commute from san diego so I think you'll be fine..." It ended up with her telling me she'd put it back on the floor after they closed and I might want to be there at 7 am on Christmas eve so I could get it...Christmas eve is my only day off from work besides Christmas, I really would rather not wake up before the sun to trade a shirt. Honestly, I work retail to so I understand the stress of the holidays but their customer service is probably the worst I've ever had. Not only that but the first guy I spoke to never told me their hold policy to begin with so had I known that I wouldn't have even bothered.

What a nice shopping experience. Came for a snow bib and had a hard time walking out with only…read morethat. Was able to try on different sizes in a fitting room. Cashier at checkout was also very kind. I will be back to this location to peruse.

Amazing deal with EVERYTHING in the store being 60% off. End up getting 3 backpacks for $113. That…read moreis a steal considering I've paid $90 for my other bag.

Good store to visit for some discounted Jike products. The store is a bit smaller than the one in…read moreSan Clemente. Decent selections, but it was busy when we visited so over all traffic was high and so I didn't get to shop here as much as I would liked.

One star. Walk into…read morethe Nike Factory Store expecting outlet deals, not a scavenger hunt with fine print. Big bold signs screaming "30% OFF," racks full of mixed items, and then you find out the discount only applies to a small print "fleece only". Meanwhile, similar-looking activewear is sitting right there in the same rack like it belongs. I'll own my part, I didn't see the "fleece only" note. That's on me. But when you've got 20+ pieces of non-sale items sitting in the middle of a rack clearly marked for a discount, that's just bad practice. Feels less like shopping and more like a setup. First asked for clarification about how discounts work. Then a price check. After the sale I walked over to confirm sign. Someone asked me "can J help you", I Asked if this is how they normally do things? And got a casual "yeah" and a shrug. No effort to make it right, no attempt to meet halfway. Just a quick apology and move on. I've worked customer service. If something ends up on a sale rack, you own it. You fix it. Or at least try. This just felt like bait and switch with zero accountability.

I was greeted by the nicest young man who walked me over to the item I was shopping for…read more Lots of stuff in the store. If your first time in this store, it's easy to get lost.

The staff was extremely helpful. Very knowledgeable regard fishing licenses & fishing equipment…read more This store location is jam packed with everything sports related. It's a fun atmosphere & one of the few retail speciality stores around. Let's keep them open by visiting Big 5 stores in your area.

This is our go to spot when we are in town…read more The store is great. There's always a game on television. A huge selection of uniforms. Tons of shoes. And dozen of goalie gloves. Plus they have training equipment, bottles, tape. Just about anything you need on or off the field. Staff is always helpful. They will answer equipment questions and point you in the right direction should you need anything. The price is a bit expensive. But that's because the items are quality. Pro cleats. Game jerseys. Etc. But you can still find a odd Jersey or two in the discount section. But you know whatever you buy will last. I highly recommend paying them a visit if you're in the area!

Ordering was confusing. Ordered Large soccer jerseys them the confirmation after placing the order…read moreshowed M Jerseys. Reached out to Customer Service SEVERAL times to change the Jerseys to L size and crickets for the longest time. Once I was contacted via email, it was just to send me to a different site or number. The fact that you are still in business is absolutely amazing !

My mom was in town looking for a comfortable pair of shoes after having bad luck finding the right…read morefit in the past. After visiting several shoe stores, I suggested we stop by Road Runner Sports and I'm so glad we did. Adam was absolutely amazing. He took the time to perform a fit test to evaluate her stance and better understand what type of shoe would best suit her lifestyle and needs. My mom is always hesitant because most stores never have her shoe size in stock, but Adam patiently listened to her concerns and managed to find three different pairs for her to try. What impressed us most was that all three were styles she never would have considered on her own, yet they were incredibly comfortable and fit her perfectly. There is nothing more important than having comfortable shoes. Our feet support our balance and mobility every day, so finally finding shoes that provided both comfort and style meant the world to her. She was so excited that she immediately changed into her new shoes and wore them for the rest of her vacation, constantly commenting on how comfortable and stylish they were. We truly couldn't have asked for a better experience or outcome. Thank you to the entire staff for making us feel welcome, and a very special thank you to Adam for his expertise, patience, and outstanding customer service. He made what had been a frustrating search into an enjoyable and successful experience. There is nothing value on her happiness and comfort.

Today's visit to this location reminded me why I usually leave without buying anything and then…read moredrive over to Fleet Feet. This is a great store if you are new to running or new to having your feet analyzed. The employees analyze your feet, show you the analysis and bring you shoes specific to the results. It actually is pretty cool. But I'm now 15 years and 30+ half marathons into running, and find myself disappointed when I come here. The issue is that the employees don't seem to know much about running outside of what their iPad tells them, and even worse, they don't seem to care. No one will ask "what shoes are you running in now?" "What type of weekly mileage are you getting in?" "What are your goals?" or "do you have any races coming up"? They were out of stock in my shoe today and didn't bring out comparable shoes or shoes they know and recommend. They just said it was out of stock. They cannot speak about the shoes they sell outside of regurgitating what their iPad tells them. They don't appear to have interest in the local running community either. Last year I mentioned to the associate that I was training for the AFC, and he asked me what that was. For all these reasons, I left again today and drove 45 minutes to Fleet Feet. Their employees are genuinely into running, well-versed in the products, and want to help you find you the perfect shoes PLUS they will encourage you to go for a test run around the parking lot before buying.