Nino Fischetti - Service Advisor listened to my problem, scheduled a visit, and was very helpful in…read moreassisting me. He is friendly and listens to customers, a nice way to do business - for both of us.

I had a great car buying experience with Brian Weiss, a salesperson at #1Cochran Subaru,…read moreMonroeville. I know how to calculate an estimate of actual dealers cost. Brien's price for the car represented a reasonable profit for the dealership, and the dealership should make a reasonable profit, but the price was also reasonable for me. Brien did not lowball me nor did he try to run any other scams; he was transparent and honest with me, and I bought the car without any hassles.

I ran over a piece of road debris on the Parkway East that totaled my car. It was towed to Ford of…read moreMonroeville because it was a Ford. When I learned it was totaled, I began to look for a replacement used car on their lot. After making it clear that I needed roof racks because I am a kayaker, after much back and forth, the used car manager interjected himself into the negotiations to say 'he had the power' to 'give me the employee discount', and he 'would take care of it all' and told the salesman he needn't worry about the previously written statement of costs for such, to just 'throw those away', on the installation of new roof racks on the vehicle I had expressed interest in. With that assurance, we closed the deal. Two days later I called to see when I could schedule my roof rack installation. Now the same used car manager said no promises of any kind had ever been made - in spite of the fact he made such promises in the presence of a second day sales associate. However, they did agree to sell me new roof rack at retail, and agree to charge me to install them. When I eventually heard back from the dealership owner, he told me I'd have to seek satisfaction from the same used car manager who 'bait-and-switched' me in the first place. Eventually I bought new racks from another Ford dealer because I no longer trusted this dealer, once I discovered that the "employee discount" the used car manager offered to 'give me' was substantially over retail for the same parts from any other Ford authorized parts supplier. After much threatening, the used car manager in question authorized installation of new Ford roof racks I purchased from another dealership, gratis. That installation has now caused a leak in the roof of my car which has soaked and discolored the headliner of my vehicle, and which resultantly drips into my lap now. I subsequently learned from another Ford dealership that Ford of Monroeville failed to use the necessary mounting hardware when they did my "gratis" installation - and then only used half of the required parts that came with it. Additionally, I have recently learned of the problem with the two piece capped lug nuts that Ford erroneously designed but continues to use. Since 2017, Ford has continued to sell cars with and thereafter sell the same lug nuts. "Since the swelling or expansion of the lug nut is a serious problem, many owners and technicians have complained that the wrenches provided in tool kits won't fit the lug nut after it has expanded making repairs impossible. Part of the plaintiff's lawsuit alleged that Ford continued to use the inferior lug nut design to save reduce manufacturing costs." This is a problem every Ford dealer has known of for years, not just because it's the subject of continuing litigation, but because their own mechanics can't get the damn lug nuts off with the standard equipment issued with each Ford. I learned of this problem when I had a recent flat tire. The AAA mechanic I had to call, because I couldn't get the lug nuts off myself, took 45 minutes to change my tire - and he used almost every tool at his disposal. He first told me about this lug nut issue. The retail outlet I went to to buy a replacement tire said they won't even agree to install tires on certain Fords because of this lug nut issue. Ford of Monroeville failed to advise of the problems this issue would present in the future.

Update: As I'm just now seeing the businesses response. I wasn't aware an individual had to be…read morephysically in the building in order to have a negative experience LOL let me add, since it was unclear, the conversation with Dave was all via telephone. It most definitely made me not ever want to step into the establishment. Disgusting service, disgusting manager & clearly disgusting ownership. As I've previously stated, BEWARE OF THIS PLACE.

I actually did not buy a car from this dealership. That was not their fault but I just decided…read morelater that I wanted to wait to buy a new car. What impressed me about this place was how they answered my questions but did not put a lot of pressure on me to buy anything. I made clear that I was at the start of my decision about whether to buy a new car and the sales person Josh clearly respected what I said. He did not pressure me nor did he ignore me. I also met the manager and was concerned initially when asked to meet him because I thought the manager was going to put the high-pressure tactic on me. But that did not happen and he only thanked me for being there and asked about my experience. Due to factors not related to the dealership at all I am not sure when I will be ready to buy a new car. I can say that when I am, I will definitely be looking at this dealership.

We brought my car in because the horn was not working. The service department is friendly and…read morehelpful, taking time to educate us about maintenance of the car. The repairs were done quickly while I waited and there waiting room with coffee.They provided. My representative could not have been better. I only regret that I cannot recall his name

We've bought 7 cars from Spitzer Toyota. 6 new and 1 second hand. Our last cars bought were a new…read more2021 Highlander and a new 2025 RAV4. Our 4th RAV4. Never had a single problem with any of them. The people in Sales are great to work with. Friendly and knowledgeable. We have our cars maintenance/service done at Spitzer. The service department people are great! Very friendly and understanding of your concerns. The people in the bays when you pull in for service couldn't be nicer. They've done minor work on my car, like checking tire pressure without charge. Always willing to lend a hand and answer questions. I recommend this dealership for anyone looking for a reliable car and great employees.

I purchased a 2024 Toyota Grand Highlander from Spitzer Toyota (Monroeville, PA), and…read moreunfortunately, my ownership experience has been plagued by significant safety recalls, mechanical failures, and frustrating service hurdles. While the vehicle has potential, the reliability and initial customer support have been far below Toyota's reputation. Major Issues Encountered: Safety Recalls: Shortly after purchase, the vehicle was hit with the June 2024 side curtain airbag recall. Knowing that safety features might not deploy correctly in a brand-new family SUV is deeply concerning. Drivetrain & Electronic Glitches: I experienced persistent noise and vibration from the front CV joints/axles. Initially, the service department dismissed my concerns, claiming the vehicle was "fine." It was only after I insisted on a ride-along with a technician that they finally acknowledged the technical failure. It took several appointments to get this "annoying" and "noisy" issue resolved. Hybrid Battery Failure: My wife was driving when the dashboard lit up with every conceivable warning (Engine, Transmission, Airbags, Toyota Safety Sense). The car entered "limp mode," refusing to go over 30 mph. Toyota kept the car for an entire month to replace the hybrid battery chip. While a loaner was provided, a total battery system failure on a new vehicle is unacceptable. Power Liftgate Malfunction: Most recently, the trunk sensor has failed. The liftgate opens electronically but refuses to close via the button. Because it is a power system, closing it manually is difficult and counterintuitive. Driving Dynamics: The driving experience is significantly less refined than other Toyota models I've driven. Specifically, the braking system is not very responsive compared to the regular Highlander or the Toyota Venza. It lacks the "bite" you expect in a large SUV. Furthermore, you cannot drive this vehicle aggressively; it feels less comfortable and less satisfactory in its handling than the standard Highlander. Verdict: Between the mechanical defects and the initial struggle to have my concerns taken seriously by the service team, I cannot recommend the 2024 Grand Highlander. For a vehicle at this price point, I expected much higher quality control and a more proactive service experience.

I just purchased a 2016 650 Xdrive Gran Coupe for my wife this week. We visited another BMW dealer…read moreon the east side of Pa and walked away without that fuzzy feeling. When we contacted A&L we were handled professionally, promptly AND got a fantastic deal. Everyone from the manager Alex to our sales rep Brandon, the business manager to the young man who was our delivery expert were on point! Best car buying experience EVER and I spent 26 years in the car business. Thanks to all the staff at A&L, we will be back for another car! Juan and Cheryl

2024 BMW i4 M50…read more Compared to some reviews here, my experience seems pretty tame. But all this hassle for a brake flush? The good: Everyone was unfailingly polite. The technician provided some useful insight in his video. The bad: I've had more than two dozen brake flush services at dealerships (mostly VW/Audi) in my lifetime. Most also included an oil change and inspections. I always waited for them to complete while waiting at the dealership. Most were completed within two hours or less; none required more than three hours. Because I expressed concern with the stiffness of the manual steering adjustment, extra time was required. So, I was provided with a loaner (2026 740i -- it rides wonderfully, but what a barge!) and assumed my service would be done at end of day. I received an e-mail mid-afternoon with accompanying video at the end of which the tech explicitly stated that my car would be ready to be picked up at end of day. I arrived at about 4:30 pm; the car was not ready. The loaner I was given had an expired registration (I always check with rental cars), so I was given another loaner (another 2026 740i). The next day (Thursday) I had no communication from the service department. I had to drive to the dealership late that night to retrieve something from the glovebox of my car that I needed for an appointment the following day (Friday). I called the dealership late that (Friday) morning (~11 am) and was told the car would be ready and washed that afternoon no later than 1:30 pm. I arrived at 2:30 pm and picked up the car. The next day (Saturday), I found that the under dash panel above the pedals had been reattached improperly. After some research online, I got the panel removed (2 8mm bolts) and bracket adjusted (2 T20 screws) without having the airbag blow up in my face. A locator pin on the panel had not been slotted correctly. I managed to retighten the bracket and reattach the panel in its proper position. Today (Monday), I found a charge of $5.06 on my credit card; no receipt and no explanation. When I dropped off the (second) loaner car, I was assured everything was settled. I had the receipt for $15.00 worth of (premium) gas, but was told it wasn't needed. By the way, the first loaner must have been returned filled by the previous user with the lowest octane gas; it knocked noticeably under light acceleration. More than 48 hours of grief for what should have been a two to three hour service. What a kerfuffle! Trivial monetary cost, but major headache. Go elsewhere.

Used them three or four years ago for a remote start installation. did a super job. as of December…read more5 2025, the phone number doesn't respond and Google Maps reports that this business is permanently closed . sad.

Love Audio Communications! They do great work, charge a fair price, and always answer my questions…read more Highly recommended!

My experience start to finish was amazing. When they say welcome to the family they truly mean it…read more I had a conversation with Winnie and she answered every question I had. I did a thorough test drive with Evan. Derrick gave me a tutorial that was top tier. Everyone was kind and helpful. I was grateful that Mr. Biondi took time out of his day on 2 occasions to check on me. In this day and age you don't see that very often. It reflects the dedication to high level customer service. My car is amazing and I highly recommend Biondi.

Don't buy a pre-owned vehicle Biondi Lincoln unless you want a vehicle with multiple issues. They…read moremust not inspect or repair vehicle prior to sale. Within 30 days of purchase repairs needed was a control arm, strut, and A/C compressor. The gear shifter illegible and no operations manual provided. Bait & Switch extended warranty. Dishonest Sales Manager, Sale Rep, and ownership doesn't deal in good faith and is dishonest. Go to any other dealership that actually care about its customers and wants to build relationships and sell multiple vehicles. AVOID at All Costs. Save Yourself Aggravation and the dishonesty of Biondi Lincoln. BEWARE AT ALL COSTS.

Service, cost was reasonable. Jojo the appointment coordinator was kind and courteous. Dave was…read morekind and was quick to greet me as I drove into the service bay. Courtney checked me in and explained the process for my service appointment. My car was returned to be sooner than promised and cleaner than before service. Thanks Valley Honda from this Dallas Texan

They passed my car for inspection when I didn't have working headlights (low beams). The kicker is…read morethey told me to pass inspection I needed a new fog light on one side only. So I paid for that. They gaslit me into thinking I was going blind at night when the reality is my headlights didn't work.

Surprisingly stress-free…read more Compared to the other dealerships I visited, there was a noticeably more casual and friendly atmosphere here, and Lori Weight, who was helping me, was also very personable and nice. After some of the experiences I had at other places, it was refreshing to find the car they promised to show ready, checked out, and as described. The follow-up visit to fix a small issue with the car I bought also went pretty well. All in all, very nice.

Terrible experience. I'm just days away from not being able to drive my car because the dealership…read morecan't process the paperwork for me to get license plates. in addition to that they can't even seem to be able to return calls. I called the dealership every day for a week before anyone bothered to call me back. Never again, will shop elsewhere on my next car.

My husband and I stopped at the #1 Cochran Mazda dealership in Monroeville after work last night…read more We had been in the market to get a new used car, but couldn't find the right fit. When we walked in the door, we were politely greeted by all of the employees, and we asked to see a CX-5. TJ ended up showing us the car and taking us on a test drive. He was so informative, showed us all of the features on the car, and answered all of our questions in a polite and professional manner. When we returned from our test drive, my husband and I were able to privately talk things over without any pressure to buy from the staff. After some discussion, we decided to purchase the car. TJ and his manager, whose name I didn't catch, were able to work with us to get the car for a price that was within our budget. The dealership was exceedingly busy last night, for one reason or another. The whole process took about three hours, but the staff kept us informed throughout the process, even if they were helping other people. This showed how much they value their customers, which is so important to us! Thanks to everyone at #1 Cochran Mazda who helped us last night!

My daughter bought a 2000 Kia Optima the end of September 2024. The finance person sold us an…read moreextended warranty from the "reliable" company they use called EasyCare. I had to fully purchase the warranty up front, which I did for 5 years. Within 2 months lights came on in the vehicle and my daughter took it to a Kia dealer where she was in college. The dealer told her that there was zero oil in the vehicle which is very strange and performed an oil change. We contacted Cochran about the issue and they refused to fix the issue or take a look at the vehicle. We continued to monitor the oil and got regular oil changes as required by the warranty company. In August of 2025, as my daughter was on her way back to college, her car started smoking and we had to take it to have it assessed. The bill to fix the oil issue then had moved to an issue with the engine. We submitted the bill to the warranty company and they would not cover it after repeatedly submitting oil change receipts with details. It didn't matter that we changed the oil according to their requirements they still denied the claim stating that the prior owner likely did not change it according to their requirements. I had to pay over $4k out of pocket in less than a year to have the engine replaced. At that time, I opted to cancel the extended warranty after learning from that dealership that Easycare rarely accepts claims, she had battled them on many occasions and rarely has good news for customers on their claims. I called Cochran and worked with Mike the finance person on my warranty cancelation. I explained to him that I paid in full for it and that the refund for the balance of the warranty should go directly to me, not to the balance of the car loan that is in my daughter's name. He explained that it would take up to 90 days for the refund. I called and followed up a few times and he told me it was in process. After 3 months, he stopped following up with me. I found out that the refund was put into my daughter's balance of her car loan instead of sent to me. I am owed an explanation - not only did I pay in full up front for this warranty, they would not fix an issue that arose within 2 months of having the vehicle, the warranty company would not accept the claim, so I'm out a lot of money to have it fixed and then on canceling the warranty, they did not refund me - they refunded my daughter by taking it from the balance of her loan. To boot, nobody at Cochran Mazda is providing me with any explanation of why this happened and why they are not responding to my emails or calls over the last 5 months. I've emailed and called Mike asking for an explanation, given him plenty of time to get back to me. I've called the other finance manager Tony - but his voicemail inbox is full. I've messaged them on their website and was told someone would get back to me ASAP - have not heard from anyone.