This was my 5th and 6th vehicle purchase from Biondi Motors.
Approximately, one month ago I made my way back to Biondi Motors in Monroeville to test drive a couple smaller Jeep models my wife and I saw on the lot, while leaving the mall.
We barely got our car parked, when we were approached by a gentleman by the name of Mike, who asked simply "Is there anything I can help you with today". At first I was apprehensive, because I knew they were a Mitsu/Lincoln dealership and I didn't want to spend time looking at one of their carrier vehicles instead of what caught my eye (my first 4 purchases from them were new Mitsu's).
Without hesitation, my wife said "I really like those smaller Jeeps over there". Mike simply said "let me grab some keys" and off we went to test drive two separate models. Mike was very knowledgeable of the vehicles we drove and only initially focused on the car and how my wife felt driving it- not the sale. We got back to the lot and without any prompting, he again asked "is there anything else on the lot you really think you would like to see or drive?". My wife said "no" and he said "I will be right over here, I will give you to a moment to discuss anything you want in private". I felt this move was very professional, because just 4 years prior I purchased a new Jeep across the street at a separate dealer and my wife and I never had a private moment to discuss anything until after a credit application.
My wife and I agreed that this was what she wanted and we walked over to Mike. He said great and walked us to his office space to begin the credit process. We filled out the paperwork, and within a few moments, we were walked to a very professional finance man, Allen. Allen gave us a full background of our purchase options and even did raw numbers with us before calling multiple banks and pulling credit reports. Within 10 minutes, he gave us three separate bank offers discussing trade options, cash down, etc...) He then, just like the salesman gave my wife and I a few moments to discuss the purchase. We quickly made our decision, signed the paperwork and drove off with her new/used Jeep.
The vehicle has been great.
About one week after the purchase, we received a handwritten (not auto response typed) letter from Mike thanking us for our business. I was so impressed by this service buying my wife's vehicle, that just last week, I returned to purchase my 6th Biondi Motors vehicle. Prior to my wife's purchase,I had every intention of purchasing my replacement vehicle from a separate local dealer.
I called Mike directly on the number from his thank you letter and he graciously gave me his next two weeks availability and even offered any salesman available, if those times and days did not work. I definitely appreciated his professionalism on our previous purchase and made a point to try to give Mike a second sale.
As I expected, my second visit went just as well as my first; however, this time I found my self trading in a vehicle that had quite a bit negative equity. I also was not looking to put any money down on the vehicle.
In walks another finance staffer Karen. Karen discussed every possible scenario to make the payment I was seeking and even made me aware of some of the returned bank offers that really were not beneficial to me as a consumer, in the scenario of not putting down money.
After speaking in depth with Karen, Mike walked back over to the office area, where I was seated. It was apparent to both employees that I really wasn't looking to put down money and I also had no interest in any other car on the lot, other than the vehicle I came there to test drive.
Here comes the most moving part of the business experience, Mike looked at me and said "Ken, I am not gonna put you in a car that you are not 100% satisfied with, so if the numbers don't work and we can't get you in a car today, tell me what you're looking for and we will try this again when it's right".
I was very impressed by this. Although, I bought several cars from Biondi before, they weren't trying to pressure me into yet another.
I really loved the car I drove and really felt more prepared to make a smart finance decision after meeting with Karen. I elected to put down the money, and purchased, and drove home the vehicle that day.
If I had any complaints, it was not with Biondi, but the fair market depreciation of the vehicle, which I traded. Once again though, I have a final Biondi comment that motivated me to write this today. I just visited the website to seek a way to commend my service from Mike, Allen, and Karen. I was impressed to see my trade placed into there pre-owned inventory for a price within a reasonable business amount for what I received for my trade.
I highly recommend Mike D'Ambrosio, Allen, and Karen if you want an awesome/fair car buying experience. See you guys in a few years for car number 7 !!! read more