I just purchased a 2016 650 Xdrive Gran Coupe for my wife this week. We visited another BMW dealer on the east side of Pa and walked away without that fuzzy feeling. When we contacted A&L we were handled professionally, promptly AND got a fantastic deal. Everyone from the manager Alex to our sales rep Brandon, the business manager to the young man who was our delivery expert were on point! Best car buying experience EVER and I spent 26 years in the car business. Thanks to all the staff at A&L, we will be back for another car! Juan and Cheryl read more

2024 BMW i4 M50 Compared to some reviews here, my experience seems pretty tame. But all this hassle for a brake flush? The good: Everyone was unfailingly polite. The technician provided some useful insight in his video. The bad: I've had more than two dozen brake flush services at dealerships (mostly VW/Audi) in my lifetime. Most also included an oil change and inspections. I always waited for them to complete while waiting at the dealership. Most were completed within two hours or less; none required more than three hours. Because I expressed concern with the stiffness of the manual steering adjustment, extra time was required. So, I was provided with a loaner (2026 740i -- it rides wonderfully, but what a barge!) and assumed my service would be done at end of day. I received an e-mail mid-afternoon with accompanying video at the end of which the tech explicitly stated that my car would be ready to be picked up at end of day. I arrived at about 4:30 pm; the car was not ready. The loaner I was given had an expired registration (I always check with rental cars), so I was given another loaner (another 2026 740i). The next day (Thursday) I had no communication from the service department. I had to drive to the dealership late that night to retrieve something from the glovebox of my car that I needed for an appointment the following day (Friday). I called the dealership late that (Friday) morning (~11 am) and was told the car would be ready and washed that afternoon no later than 1:30 pm. I arrived at 2:30 pm and picked up the car. The next day (Saturday), I found that the under dash panel above the pedals had been reattached improperly. After some research online, I got the panel removed (2 8mm bolts) and bracket adjusted (2 T20 screws) without having the airbag blow up in my face. A locator pin on the panel had not been slotted correctly. I managed to retighten the bracket and reattach the panel in its proper position. Today (Monday), I found a charge of $5.06 on my credit card; no receipt and no explanation. When I dropped off the (second) loaner car, I was assured everything was settled. I had the receipt for $15.00 worth of (premium) gas, but was told it wasn't needed. By the way, the first loaner must have been returned filled by the previous user with the lowest octane gas; it knocked noticeably under light acceleration. More than 48 hours of grief for what should have been a two to three hour service. What a kerfuffle! Trivial monetary cost, but major headache. Go elsewhere. read more

A&L BMW - Serviced with this fabled BMW fit & finish -- - Car Dealers Near Me - Monroeville, Pennsylvania

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I have bought multiple vehicles at this dealership and taken my cars there for repair but I will never buy from them again. Their service department is awful. Had a significant issue with Continental tires purchased there. Should have been covered under warranty but were not. Asshole service writer told me that the issue with the tires was my fault. It is well documented that theses tired have significant issues due to manufacturing defects. If the service writer would have let me know that the warranty was not being honored I would have taken the car elsewhere and bought four tires for what I paid to replace the two garbage continental's. I am not going to do business with this dealership again. read more

Terrible service and rude salespeople. What else can I say? 2 times went to test drive a car I called about. Both times salesperson never got around to bringing car out. Then I needed to charge my electric BMW. They had charger on site that I had to pay for (what) and then Salesperson came over and said I had to move my car off lot. Just horrible. read more

I have had nothing but problems with this dealer so much so I had to contact BMW of North America who could not help as each dealership is an independent business. They sold me car that was damaged said they would address and I had threaten to sue before anyone would help. They keep sending me computer generated offers on my car that are almost half what other dealers offered me. I now drive a Mercedes. Run don't walk ! read more

I got scammed out of $800 at A&L BMW. And they also wasted several days of my time while doing it. Let me tell you about it. I had what I thought was a great experience when I first purchased my 230i coupe in 2022. When I purchased the car, I was offered a maintenance plan. I don't normally go for these kinds of plans, but this plan seemed reasonable -- free replacement on wear and tear items (wipers and brakes) up until 3 years after purchase. I figured the "catch" on the plan was that I would have to have the brakes (the big ticket item) replaced before the expiration. No big deal -- I'll just make sure to ask for this service before the end of the 3 years. And I had this conversation with the salesman, Walter, to confirm. The reality is, the company will do everything they can to not provide that brake service. And in addition, they won't admit responsibility or offer any concessions for misleading their customers. Every person at A&L BMW and BMW corporate that I talked to deflected and passed blame elsewhere. This is the worst kind of customer experience -- where nobody takes responsibility. I got my BMW in for service in August 2025 for oil change, inspection, and brake change. At this point, I found out that the maintenance plan that I purchased was a scam. Sure, you can get free brakes, but it is ENTIRELY up to BMW to make that decision that you're worthy of getting that service. As a customer, you have absolutely no control over the process. When you spend $800, IN ADVANCE, you expect to get something out of it. After all, that's MORE than what most places will charge you for brakes. At this point, I'm feeling lied to and scammed. I bought the service plan so that I WOULDN'T have to worry about brakes. Instead, that's all I'm worrying about. A couple weeks pass and I see that brake service indicator comes up in the car's display. But it's only for the rear brakes. I figure I can at least cut my losses and get that under my plan while it's still active for another month. When I get to the service center, the lady at the desk asks if the service indicator for brakes is on. I said that I've seen it on, and that's why I'm here. She goes to check the car. The brake service indicator is gone. I ask her if they will do the brakes under the maintenance plan. She says that they will only do the service under the plan if the measurements come in correct. They will need to check them before doing the service. I refuse to let them waste any more of my time, and so I leave. Unbelievable deception, poor service, and shifting of blame and responsibility. Don't shop here. These people are liars and schemers. read more

My car has not been registered since August 26, 2025. You call them they do not answer the phone. You leave messages they do not return your phone calls. read more

Absolutely terrible experience. My car registration took two months to process, and the customer service was nonexistent. Dorrie, the title clerk, was completely unhelpful and dismissive. Because of their delays, I had to waste money on a rental car. Once they have your money, they clearly stop caring -- complete lack of accountability. I strongly do not recommend buying a car here. Save yourself the frustration and expense. read more

***STAY AWAY FROM SERVICE DEPT*** If your car is not broken, it will be once they touch it. Service department is terrible. A routine checkup turns into thousands of dollars. $700 for a battery where other BMW dealers charge $225 for the same battery. Don't be scammed, take it elsewhere. read more

Took my M8 competition for some recall work when I was in the showroom saw the new M5 was interested in buying it as I owned 4 other M series cars the sales manager was very rude and told me that no one is allowed to test drive a New M car on the lot you can only buy it. The new M 5 is hybrid for the first time that car needs to be tested. anyways I'll never buy nothing from them there are plenty other BMW dealers that let you test there M series cars read more

Loving my new X5 a big thank you to my favorite sales guy Jeff and Ross for the tutorial ! read more

A&L BMW - 2024 X5 - Car Dealers Near Me - Monroeville, Pennsylvania

Bob Janvier and Jess Gardner from the service department need training on how to treat customers. There seems to be a culture of where mediocrity is celebrated! This place is run like the keystone cops! The only competent one I met was Liz bazzone. This department needs gutted from top to bottom.. They wouldn't last a day under my management. read more

This is my second visit to this dealership for service on my BMW. I originally went to Bobby Rahal and I'll just leave it at that. However I reached out to Mike the service manager explained situation and what I went through and Mike cared he listened and addressed my concern and went above and beyond . He followed through cradle to grave . His team is friendly and I always feel welcomed here . Mike and his team do a great job and says a lot for a service team to know you by name and show care! Some of these other reviews are very shocking . But I will say this team deserves a chance and has a great leader! read more

If you want a $500 oil change this is the perfect spot! I have had them change the oil in my Land Rover in the past and the labor was $75. This time they charged me for a "minor repair " which consisted of changing out a pollen filter. The labor charge was $279! The kicker was that they told my wife that it was due for a number of other "services". When she declined and asked for just the oil change they came out with the $500 invoice!!! Through the entire process she never saw a quote or estimate. Be careful that these people will bait and switch. I get it that my car is not an inexpensive repair but a $500 oil change and filter is taking advantage of the customer. read more

First off im a nice normal /non crazy etc single mom of 4 small kids (I worked doing in home care caring for older people for 20 years of my life ..So u can trust my opinion on this place 100% i never talk crap on business's unless I feel I HAVE to and right now I HAVE to ) and they sold me 2002 Honda CRV. It looked good upon purchase etc but then a few weeks later the whole damn car started falling apart ... and they even knew my story before hand, of me having to quickly move into low income housing n being a newly divorced mother who left her mentally abusive, cheating ex husband , n I don't get child support from him cuz he is on SSI for his "disability " and I was jobless cuz I had no car at the time to even get to work etc..and they still sold me a damn lemon. ..I paid 5,000 for a Honda crv to brake down on me 2-3 weeks later... I say bring back the lemon law to PA! my kids could of gotten hurt in that piece of crap car!.. it's ridiculous ... Do not buy cars from there! Trust me...you'll regret it! read more

This dealership is a waste of valuable time. Closed on Labor Day weekend, slow to follow up, unwilling to negotiate from their absurd initial asks - I will definitely take my business elsewhere. read more

I took my Car to Arm and a Leg Motors. (A&L) They tried to charge me $1300 for new spark plugs and coils. Their service writer told me spark plugs and coils cost $900 for the parts. Parts actually cost $250 to $300 everywhere else. And after paying $160 for diagnostic work, they gave me my car back disassembled. Do not go there You've been warned! read more

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This review is about a month overdue, but still very well deserved!! I was visiting my mother in law in Cabot, PA from Cincinnati when I realized I had a flat in my run flat tire. I took a chance and drove an hour south to A&L BMW for service and was promptly greeted by Lincoln outside in the service parking lot. He was so kind, showed me to the service floor and introduced me to Gavin who took care of me right away. I explained that that I was from out out of town helping my mother in law who's in assisted living and understood that I probably couldn't get a loaner, but maybe they could help me with getting to a rental car place? Gavin explained it wasn't a problem, got my X3 checked in, let me know it might be a special order due to it being a run flat, then also let me know I was close to an oil change so they could do that while my X3 was there. Gavin then walked me over to Maria and explained the situation. Again, I asked for any assistance with getting to a rental car place or would even take whatever loaner they had, but totally understood since I was from out of town that they probably didn't have a loaner for me. They talked for a few minutes, then I couldn't believe it, they had a loaner for me! In addition, I had mentioned to Gavin that I had an issue with my app, and he had Mara their tech guru (not the official title ) step over to help me with that too. I will say with certainty, I have never received this level of service at any BMW dealership or from any vendor in my life. I felt like I was the only BMW customer that was being taken care of that day and felt like I was their number one priority. I could not thank Lincoln, Gavin, Maria and Mara enough. And then....yes...there is more, when I returned the car, after days of running errands to clean, hang pictures, buy a mini fridge, microwave, etc to make my mother in law's assisted living "apartment" feel as best I could to feel like home, I thought for sure I lost my prescription glasses in a store. So I told Maria, if by slight chance you happen to find a pair of glasses in the car even though I'm certain I left them in a Michael's or a HomeGoods, could you please call me and I'll send you a FedEx label to mail them to me? Guess what?? A few days after arriving home in Cincinnati, my glasses arrived via FedEx from A&L BMW. If that's not #1 customer service, I don't know what is. We never seem to buy our BMWs local, so we will do everything possible to buy our next BMWs from A&L in Monroeville and tell everyone we know about this wonderful experience!!! Thank you Lincoln, Gavin, Maria and Mara! We hope BMW corporate recognizes each of you for your up and above customer service!!!! read more

REVIEW SERVICE DEPARTMENT I'm a new BMW owner and thus I'm not super familiar with how everything works with my car yet. Although, I decided to have my car's oil change for the 1st time at A&L and the staff were "somewhat" friendly. Although I will say there was one particular individual that stood out to me (Lincoln Davis, Concierge). Upon arriving for my scheduled appointment, Lincoln was the perfect example of customer service. He offered me water, etc with a smile. He seemed genuinely interested in my comfort and level of care. Although, my assigned service advisor/agent seemed to be annoyed with my many questions and concerns. Overall, he just didn't seem like he cared but to give me the bill and show me where to pay -- absolutely no smile whatsoever!! Maybe that's how he is but if you're in the car business , you've got to be a people person and express a lot of attentiveness, right?! For me, that's what keeps me coming back. I'm willing to pay the extra $$ if I know I'm NOT going to be taken advantage of and I genuinely feel appreciated. Not just blow me off- because you're having a bad day and/or you're juggling more than you can handle!! Believe me, I had a few more questions to ask but I didn't bother with him or even know who else to ask. Maybe it's too soon to decide if I want to return so that's why I gave 2 stars. However, I'm more than willing to change my review depending on my next service visit. REVIEW PARTS & ACCESSORIES DEPARTMENT Now, I will mention the parts department was very helpful and kind. REVIEW CUSTOMER WAITING AREA And the customer waiting area was AMAZING!! I mean they had a lot of great refreshments available. REVIEW ONLINE SCHEDULING SYSTEM My next review is about how the online scheduling service is handled. Yeah, you can make an appointment online with your requested date and time from their calendar. However it's not a guarantee, someone is suppose to call you back to confirm the details but no one called me!! Had I not stopped in for a quick question I would have wasted my time because the system showed nothing on file for a scheduled appointment. Having an online scheduling service kind of defeats the purpose if you're not going to call the customer back to confirm the details, etc. Just take it off your website if you're not gonna use it. Well that's my two cents! Thanks for the opportunity to submit my review. read more

Bought a BMW x5. Paid for it in cash. When it was time to drive off the lot they let me know at that point there was an issue with the vehicle. They supposedly made the repair and I was able to take the car home two or 3 days later. Today the car broke down and it's only been about a month and a half. I'm devastated. I just got rid of a problematic car before I bought this. Now my life is turned upside down again and now I have to struggle to get back and forth to work. Never buy a car from this place. They are very dishonest here. Don't believe anything that Devin says. And I think the other guys name may have been Tom. 26k I paid up front for this vehicle. I was scammed! Don't let them scam you too! read more

Over the past six years I have purchased a Mercedes S560 Coupe, S550 Cabriolet, E400 Cabriolet, Range Rover HSE and my current BMW 750. Two of the Mercedes were purchased through their European delivery program, which sadly has been discontinued. My brother collects vintage Ferrari's. As you can see my family has been around the block a few times when it comes to car buying. I contacted you in good faith in reference to the 840i xDrive you had listed for sale. You sent me a breakdown on the pricing, you asked for my credit card in order to put a deposit on the car "to prevent anyone from selling it." My husband filled out the credit application at your request. My husband and I have reached out to you via email and voicemail messages many, many times. Yet, you nor anyone else at your dealership has had the common decency to get back to either my husband or me. I think that is quite rude and beyond unprofessional. The experience I'm having with you and A & L Motors will go down as the worst experience trying to buy a car ever. I am great at writing reviews. I'd like to give you a positive one whether or not we do business... This is a copy of my email to Bobby Dunn in finance at this BMW dealer. Below you can see his response to my email above. He NEVER called me! Now, it's bait and switch. Truly unacceptable! I tried calling you twice on Tuesday before I left work. I am sorry I didn't get back to you sooner but today is my first day back in the office and we are EXTREMELY shorthanded and EXTEREMELY busy. I am not making any kind of excuse I just wanted you to know what was going on. With that being said whoever worked the deal for you on the car didn't realize that it was sold last Friday. I do have another one in transit if you would be interested. I feel bad about your buying experience but it was completely accidental about the vehicle being sold. I hope I can make it up to you if you are interested in the one attached in this email. Again, I am very sorry for the confusion. Bobby A&L Motors He was so "Extremely busy" that he didn't even bother to consider me a customer worthy of getting back to. read more

if i could give zero stars i absolutely would. do not go to this dealership. we went to purchase a car from Tom Greenwald, looked at it twice, got a bill of sale, told them we need to get our ducks in a row as far as insurance and finances and will be back. he told us that he would hold it, and give us a call if someone else was interested. we got the insurance and the check from the credit union. not even one hour later, Tom texted us and said it was sold. we tried calling and tom did not answer. they will make you promises and sell to the next guy. save yourself the headache and go elsewhere. these people have zero integrity and are scummy as can be. read more

I am extremely grateful for the A&L Service team! Lincoln most certainly provides a warm welcome as soon as you visit the Service department. His hospitality and professionalism is like none other, and this is from the time you arrive until you depart. He is committed to going above and beyond to ensure your comfort and needs are met. Michael T. is also a tremendous asset as he takes the time to understand your questions, concerns, etc. Communication is paramount when you have to unexpectedly take your vehicle in for service. He is proactive and intentional about communicating the diagnostic results and the plan for resolution. Given the increased technology within the vehicles, he also provides detailed insights to ensure we better understand the cars functionality.Together, these two make visiting the A&L Service department a pleasurable experience. Of all the vehicles we've owned and the service departments we have visited, the experience that Lincoln and Mike provide is unmatched! Thank you both! read more

I took my car Range Rover to get a new key made because I lost mine and couldnt get into the car. Had to have it towed in. They tried to reprogram but said that because it is older ( 107k miles not that old) 2013 and no longer under warranty they could not guarantee it would work and might disable the car simply because it is no longer under warranty. So they tried 3 times disabled the car rendered it locked and useless and want to charge me $3,000 to get the computer reset. I had to have it towed to an other dealer. They said they were going to charge me daily for " storage" I cannot get into the car. They treated me awful throughout the whole ordeal. I have not had a car for 3 weeks. read more

I had no issues taking my car there when it was under warranty but I stopped after warranty expired and my last few non-inspection visits were not satisfactory. I have not been back since I had some underbody repair that took 7 business days. Often when I would text the service advisor for an update - I received "Hi Sorry this taking so long a - I dont have any updates" - that was the last straw for me. I am much happier with an independent mechanic now- service is cheaper and way more responsive. A&L is not getting my business ever again. read more

If I could give zero stars I would. I just bought a slightly used $50k Ram 1500 from these guys and upon getting home my son points out the tail light has a crack in it. I immediately message my salesman Tommy and received no response. I messaged him again on Monday (today) and he told me "as is" and that the dealership wouldn't replace the light. This is a safety item that won't pass inspection. He claims it passed their phony inspection at their dealership. Well it won't pass inspection in my state. They guys are crooked as hell and refuse to make things right. Absolutely stay away from this group and Tommy! read more

Bait and switch operation. They list one new vehicle on their website at a low price so you contact them and then say it's a mistake, yet they don't correct the mistake. Go to another BMW dealership so you can get some real, honest people to deal with. read more

Service was horrible. Said the car needed $3200+ in repairs some of which were needed to pass inspection. It wasn't until the customer service was so horrible (not calling me back, unclear answers and my service tech taking the day off so my car just sat there) that it prompted me to take the car elsewhere. I ended up paying $95 for the inspection from a reputable service department. The car was fine and didn't need any of the repairs A&L BMW Service indicated it needed. Go elsewhere if you want to save thousands of dollars and receive better customer service. I am glad I eventually did. read more

I purchased my 5th or 6th car from A and L BMW, but something is different. On a Saturday I called the dealership to see what to do about driving on a run flat. The service department wasn't open and the operator was unable to discuss this with anyone working. After 3 calls to get through, I was just told to call back Monday. So I called P and W BMW in Pittsburgh and even though their service dept. wasnt open, they went above and beyond to help me and the operator worked with me on tire options. She was excellent and well trained. I wanted to be loyal to A and L BMW, so I called back Monday. After taking multiple calls to get through again, I was told that I could drop it off and pick it up. I was out of town and have a VIP membership with A and L, which allows for cars to be picked up/dropped off. I reminded the lady (replaced Nancy) about this and she said "You are not a VIP". I asked to speak with my car salesman, as that was part of the deal when purchased my vehicile. I was on hold for 10 mins+ and he never picked up. I gave him 2 hours to call back. After 2 hours, I called P and W. They were easy, polite and did everything great. This is my new BMW dealer. read more

I had an very negative experience at this dealership and STRONGLY recommend to avoid them. I took my X3 in to A&L for a minor collision repair, as well as several service items which were to be fixed under warranty. I was told that the collision repair would be done first and that the car would then be transferred over to their service department. My warranty was due to expire 17 days after the drop off date and I was told that the collision repair would take 1-2 weeks. Should be no problem then doing the collision repair before the warranty service, right? In the end it took A&L an entire month to complete the collision repair. Every time I called to ask for a status update, I was told the repair would be completed within the next few days, which was never true. Every time I informed them that my service warranty was expiring (or had just expired due to their delays), they would say that they would transfer me to the department that was in charge of that and nobody would pick up or answer my voice mails. Now that the collision repair is finally done, they are claiming that they will NOT service the car under warranty, as it has now expired. They claim there is nothing they can do about this, despite it being entirely their fault for insisting on performing the collision repair first and the subsequent delays caused by them. My fiancée was in a similar situation before where his M4's warranty expired a week before he was able to get an appointment at P&W BMW and they made no fuss about honoring it. A&L BMW is extremely disorganized, slow, and does not stand behind what they tell their customers. Avoid them to save yourself a lot of hassle, frustration and financial burden. read more

Stopped in to see if they had any great lease deals and Walter was clearly not interested in helping me. He is rude and dismissive. Gave him my email anyway as he was going to "check and get back to me". 5 days later and nothing from A&L. Drove 30 mins out of my way to Rahal BMW in the meantime and got a great new deal and car from Dave. If you don't want to beg someone to buy a car, don't go here.... read more

I suggest you guys look into al motors. They have been taken advantage of customers for years now with bad repairs that cause more damage, lying to customers, and terrible business practices. These care dealerships, especially Al have taken advantage of our community too long, and hide behind there money and attitude that they are better than you. I suggest you look at A&L motors Google reviews and BBB reviews and you will see this is a reccuring issue and goes un talked about. Here is my story Customer service here is no where near #1, money is. I took my car to get a new after market key fob programed. They warned me that the key may not program and there was SMALL chance that the car computer system could be locked. I was just called and informed the car did infact get locked (I was upset but understood and thought I was just that one in a million) this took the repair from $200 to 4k . I then called to see when I can schedule to pick my car up and get it towed to another dealer. I was informed I was being charged a $200 fee and that the keys didn't program the first attempt and that they actually went and tried it 2-3 more times, making the car system lock and be made in usable. I was never called or informed after the first attempt second or even third the key would not work, I was told that if the key didn't program I would receive a call from Jose, not that they would try and try again until the car locked. I was then informed that this issue is actually very common and almost inevitable. Again I was told initially that there is a chance but a small chance that this could happen. I believed I was an informed customer who understood the risks based on what was communicated to me, after my car is factory locked and un usable is when I found out I was in fact not an informed customer and was completely mis lead and would not of made the same decision with the information I received only after getting told spending 3k is my only option. The issue I have is that I was made to believe that this is something that doesn't happen commonly that they just needed to warn me, the issue I have now is that they are now telling me that this is very common and something they normally don't even accept. I have been told different things from almost everyone I talked to. Guess what, all they want is their service fee and could care less about the customer and the effects their mistakes have on their customers life. Update: they refuse to give me a copy of the contract that is protecting them. They refuse to let me pick my car up and the police are getting involved. I've had to hire an attorney to handle all of this Update : part 2: Jose (service manager) told us to stop in to fill out paperwork in order to get the car released, as I arrived they called the police on me (after inviting me in) only for the police to give me the paperwork and tell them I can get my car and there is nothing they can do about it. Since then Jose has been mocking me as I wait to giet my car towed out of here. Taking videos of me secretly while we communicate, harassing me from the building while I'm in the parking lot, and flicking me off. literally the most disrespected I have ever been and for a grown man, let a lone a business to treat someone who has purchased 3 cars off of them is unbelievable, truly. Also fun fact the owner of this dealership in my next door neighbor. They really don't care about the customer only about taking advantage of them and getting as much money as possible. I'm not car less with no way of travel and no timeline of when I will have a car. The only mistake I made was taking it to A&L motors and based on the BBB and Google reviews and complaints, I'm no where near the only one. I am taking legal action read more

After having an awful experience here in the DC area with service in my 528i I brought it in to A&L while visiting my daughter for a few days. I had no issues with the repair. They didn't try and up-sell or pressure me into repairs that weren't needed. It was refreshing. My car was ready in time and I was able to get safely back to DC before the Spring snow storm hit the area and my route home. When it comes time to purchase my new vehicle in December i will definitely give A&L my business. read more

The place is a joke. Service is very bad. Very rude customer service employees. Never will stop here again.

So we are from NY and purchased my x7 50mi from PA. We've done out of state deals numerous times with no issues at all with the registration. My husband travelled to pick up the car, we specificaly asked to have the plates transferred. This was not done. He did sign off on paperwork that said it could take months for the registration to show up however ultimately the reason for this is just negligence. A and L utilizes another company to process the paperwork for out of state registrations. When the paperwork was submitted to this middleman so to speak, the middlemen requested basic information back from the dealership namely the ss# and insurance information which the dealership had but I was told by the company, Aand L didn't submit to them for several weeks. I had called 3 different times to ensure I'de get the paperwork as we were crossing the border for a trip and I needed it to take the new car. I was blown off every time I called, I was told it was NYS fault for taking so long - the long and short of it is- if you're buying out of state it make in fact take months to get your registration as AL and their middleman play the blame game about the paperwork. Also, within 2 months of owning the car the entire transmission needed to be replaced!! We didn't even bother to tell AL because they showed they could care less about the issues they caused with the registration. We did get a transmission from Germany replaced at no cost through our dealership here. That's the negative - we will obviously not do business here again. I will say that our initial experiences with the sales guy Bobby was positive - he followed through got the deal done, had the car ready etc but he made his sale and then basically also blew us off when we were pissed about the paperwork issue. read more

Ditto the review of Allen H. I've purchased 2 cars from there and the recent service leaves Much to be desired. No courtesy cars had to pick up a Hertz rental. They recommended oil change ( we had one a month ago); new windshield wipers ( we changed them last week); a timing chain replacement of $8200; and exhaust and tire rods for about $4,000. The repairs would Have been more the the KBB. And a lot Of Confusion about whether the parts were in or not?????Needless to say, we're going to get our vehicle tomorrow and praying it as at least in the same condition we left it. If anyone knows a reliable RR repair in the area, please let me know. read more

First time using A&L BMW. Bought my 5th BMW and have to say they were very fair and worked with me on my trade in and what I was asking for on the new purchase. The offer was much better than I received from the other BMW dealership in the area. The other dealerships offer was insulting. My salesman, Jeff Hein was awesome. He was very responsive and addressed all my requests. I can be quite demanding at times and Jeff was very well versed in his customer care techniques. I had to wait a little longer for my vehicle because of my requests but everything was complete and the car was as I wanted. I also had a loaner car while waiting. Love the car. Thanks read more

I was in an accident on 10/26/18 and I still don't have my vehicle back...its been almost 5 months. After my bran new Range Rover sitting in their shop, without any work being completed, for a month they suggested it being taken to a different shop for the repairs. Its been taken back and forth from A&L to Body by Cochran in Cranberry for 5 months and each time I'm supposed to get my car back, there is a "surprise" or some "unforeseen issue." I bought into VIP service when I purchased the vehicle, and A&L has done nothing for me - not completing the work, not communicating, forget about a loaner vehicle. I'm amazed at how absolutely terrible this entire process has been. read more

I brought in my car to have the radio recoded due to an audio problem. I checked before I brought it in with the technician to make sure this was something they could do and they assured me they could do it. After dropping it off today could not call the radio, however they charged me two hours of labor plus a diagnostic fee so I was charged almost $400 and nothing was fixed at all. When I ask what was going on, I was told by the receptionist their suggestion was to pay $3500 for a new radio. Trying to talk to a tech was near impossible since they almost exclusively discuss issues via text message now. Ironically, they sent me a text survey the next day asking how my service experience was. When I replied I was disappointed, they never followed up. I planned to switch from P & W for our 2nd BMW lease that is up next month, but after seeing first hand A&L's customer service, I'm staying with P&W read more

Took my Range Rover in on Feb. 8th to get one headlight replaced and for them to check both headlights. A few days later I called A& L because the light was still inoperable. Spoke with Jared who told me I'd have to pay labor costs again to have them look at it. I felt that was unreasonable considering they didn't fix it initially. I took my vehicle to Bobby Rahel on the 26th of Feb in the North Hills and had them look at it. They discovered A & L replaced the working headlight. Evidently, they didn't even bother checking both headlights per the instructions in the service order. I called A & L, spoke with Doug Barnes who refused to take accountability and attempted to justify their negligence. WORSE SERVICE EVER!!!! And this is a luxury car dealership???? NEVER AGAIN!!!! read more