Exceptional service from the team at Bill's Monterrey Custom Motorcycles. We picked up a nail in…read moreour front tire while riding down the coast and were incredibly fortunate to find this shop. They got us in quickly, assessed the problem, and had us safely back on the road in no time. Everyone we interacted with from the front counter to the technicians in the shop was friendly, professional, and genuinely happy to help. It's easy to see they care about their customers and take pride in the quality of their work. Breaking down on a motorcycle while traveling can be stressful, but these guys turned it into a great experience. If you're anywhere near Monterey and need motorcycle service, repairs, or custom work, don't hesitate to stop by Bill's Monterrey Custom Motorcycles. Honest, knowledgeable, and dependable--highly recommended.

Had issues with my 2007 Fat Boy. The team worked on my bike until it was right. Excellent team and…read moreI recommend. I have two Harley's and this is the place for me.

Mike was really helpful with my purchase for my kids first dirt bike. Really friendly and…read moreknowledgeable, I will definitely come back for my next purchase.

There aren't many dealers around like Cycle Stop any more. There is more knowledge between Mike…read moreand Jan than the rest of county's dealers combined. I have to laugh at the guy from Pebble Beach with the one star review. This isn't the peninsula, bro, if you need something you need politely ask. This shop is a no-nonsense, old-school shop. They don't have a ton of inventory, but if it comes from Honda, these guys can get it for you. They also can get stuff through the typical distribution channels that supply all the other shops. I just wish Honda made a bike I like, but thats another story. For now I use Cycle Stop for ALL of my moto needs, Honda or not. We're getting a Trail 125 for the wife this year and Mike will be the only guy I'd get it from. My only issue with them, is that I always plan to stop in for some Motul800 and wind up talking to them for an hour. That gets me in more trouble than the spending.

Well, we came today to give it an another try since they still had one of the bikes we wanted and…read moreit was a completely different experience. I asked Greg Bumb for help and he immediately left what he was doing and well... I bought the bike so yeah, I guess this time was way better and I'm actually a bit impressed of how fast they assisted my husband and I so thanks Greg for your help.

I have to say this was by far the best experience I've ever had when making a purchase. Hilary was…read moreamazing straightforward and honest. I came in already knowing exactly what I wanted so all I had to do was the paperwork. That process was maybe an hour if that. I have to give them kudos because I was surprised when I got home to see a full tank of gas. They have a wide range of motor cycles, ATVs, street bikes, side by sides, and jet skies.

Starting off the review, I submitted an information request online and received no response the…read morenext day, which is usually not the case for most dealerships. They typically respond quickly to any leads to make a sale. So, I called the dealership the following afternoon to ask about fees. They informed me that each bike is different and could have varying fees, so they couldn't (or wouldn't) give me an out-the-door price over the phone. About 15 minutes after my call, I received a call back from a salesperson. I told them that it seemed like a good deal, but I didn't want the $1,999 price to increase significantly due to bogus/high fees. They absolutely refused to provide any pricing over the phone, which is an automatic red flag in my opinion. Their excuse was that only "normal fees" would apply, and they claimed to be super short-staffed, unable to do paperwork for everyone. An employee named Tyler assured me that he was handling sales, service, and everything else at the shop, so he couldn't provide an out-the-door price because he was just too busy. I have dealt with many honest dealerships, and while they might not have known the out-the-door price immediately, they either ran the numbers and called me back or emailed me a PDF/document with the complete price. Hollister Powersports goes one step further and shows the fees you'll be charged, such as freight, destination, and setup fees, directly on their website. The lack of transparency at this dealer is disappointing and would love to give them my business but I won't go in if they're going to play games. I've owned multiple motorcycles over the years, and only the dishonest dealers operate in this manner. I've even completed motorcycle sales entirely over the phone and had them delivered without hassle(Eurocycle Sonoma). The dealer provided me with the out-the-door price with minimal hassle; it just took some time. I'd advise to avoid this place and avoid the headache and frustration that comes with dishonest dealerships. Update: After cancelling my appointment with the salesperson over the phone they kept trying to avoid giving me a price over the phone. I declined and told them I'd only deal with more transparent dealerships. They gave me a call shortly after and left a voicemail saying that we could "work something out over the phone". If we had started with that conversation in the first place I'd likely have purchased the bike outright. I'd have known my out the door price and overall felt better overall about the experience. The management/ownership of this dealership needs to change tactics on how they go about sales. I will say throughout that the salesperson Tyler was polite and was never rude to me over the phone. Of course as always with businesses the employees are great but are kneecapped by managements blindness to the customer experience.

I Called to try to reach the parts department to ask and see if they had a part in stock or could…read moreorder one for me I stayed on the line while it was getting me connected to someone a lady answered said "it's" and then I heard her slam the phone and it next hung up I don't know if they just wish for people to show up instead or don't want to help people out at all?

I wish I could give this place 20 stars it's so great! The funny thing is I never thought I would…read morebe grateful for my motorcycle almost getting stolen/getting damaged because if it hadn't happened I never would've found this amazing place I called Evolution Friday afternoon, told them what happened and they told me I could bring in the bike the next day. I came in this morning and was greeted by two of the kindest gentleman I have ever met. They were both incredibly patient, thoughtful and empathetic while we discussed the damage and what my options would be. I came back at the end of the day to some very good news and the even better unexpected news that they would go over my estimate with me to see where I could save on sourcing parts for the repair! Given that the last two shops I went to straight up lied and fudged the hell out of the estimate(to the point where I almost lost my bike because they claimed so much that State Farm wanted to total loss it) I was obviously nervous about going to a new shop to potentially have the same thing happen. I'm so happy to say I've found a new shop for life and that I've finally found people I can trust with my most precious belonging. Thank you guys so much for everything, you guys are the absolute best

"This was the second time I took my motorcycle in for repairs, and I absolutely love their service…read more The staff are incredibly kind, and they were quick to diagnose the problem. They gave me a fair price, and their exceptional friendliness keeps me coming back. I definitely recommend them!"

Quick, attentive, personable and thorough service. Will be coming and recommending others.read more

One person only putting the time in to you baby is what your looking for this is it. Jimmy goes…read moreabove and beyond the shops that just do in and out. It's like giving your bike to family. If it's not finished right away he's making sure it's done right. I have had at least 4 different jobs done on my bike from mods to maintenance.

Great customer service, definitely recommend coming here ! They have some of the best deals in the…read moreBay Area if you looking to buy a motorcycle.

To be completely honest, I am biased. I already had a good relations with another dealership and…read morewent to this dealership since I moved close to it. The pro is they're one of the few dealers that sells new Yamahas around San Jose and they're open Sundays. That being said, I do not like their customer service at times. When I'm interested in a bike, they pull it out and let me see it. But there was a time I went with a bike I purchased at the dealership I always go. The employee at GP sports asked me where I got it and when I told them where, he laughed and said something like "they're not a real dealer, we're the real ones" and spoke a bit more talking down on the dealership I got my bike at. It felt very unwelcoming and uncomfortable because I felt very attacked since my choice and my motorcycle was talked down on. Don't get me wrong, they were probably joking but I always get some arrogant and cocky feel from a lot of their older employees. They feel very corporate. Another time, they showed no compassion and left it at "it's policy, we can't take in service bikes on Sunday" when my acquaintance crashed his bike right across the shop in the parking lot and wanted to leave it with them for a repair. Their service department was going to open Tuesday, and told us to tow the bike home and tow it back Tuesday. We decided to just take it home and repair ourselves. It is fair for them to have boundaries but the arrogant, "it's your fault" feel they had and con compassion made the experience very bad. I am coming from a very welcoming dealer that I believe would at least call the boss to see if they can take the bike in so I was very unpleasant. The younger employees and some other employees are very friendly and nice so it hurts to leave this review, but as a whole, it was never a great experience going there. It seems like I'm not the only one since I hear bad things about them, and you can read the other reviews for yourself :(

The lady who helped was a kind and helped me pick out the perfect outfit for my night out on the…read moretown. Not only did she help me once! She helped me twice that day! The store was nice and tidy with get clothing options and riding accessories!

It's a small store with excellent merchandise and customer service. The two young women who work…read morehere are so friendly and really go the extra mile with a genuine smile on their face. We've gone to many Harley retail locations and the staff make this a favorite stop.