My review is only with regard to the Parts department at Y/S Sports Center. I have never purchased…read morea bike there. The parts department has people that deal with dozens, if not hundreds of unique requests in the course of a day. The folks behind the counter are knowledgeable in a vast array of applications. I'm still trying to stump them. They often have the parts I want, whether a chain, brake pads, or synthetic engine oil in stock. And even when they don't, they are more than happy to special order and get my items in a few days with no shipping cost added. 5 stars out of 5.

Exceptional service from the team at Bill's Monterrey Custom Motorcycles. We picked up a nail in…read moreour front tire while riding down the coast and were incredibly fortunate to find this shop. They got us in quickly, assessed the problem, and had us safely back on the road in no time. Everyone we interacted with from the front counter to the technicians in the shop was friendly, professional, and genuinely happy to help. It's easy to see they care about their customers and take pride in the quality of their work. Breaking down on a motorcycle while traveling can be stressful, but these guys turned it into a great experience. If you're anywhere near Monterey and need motorcycle service, repairs, or custom work, don't hesitate to stop by Bill's Monterrey Custom Motorcycles. Honest, knowledgeable, and dependable--highly recommended.

Call them need a tire repair on a dirtbike and they said they could probably do it while I wait…read more Went there on a Friday and then slammed it. I was off fantastic.

The man worker here is very nice and he assisted me in finding the right things for my motorcycleread more

Mike was really helpful with my purchase for my kids first dirt bike. Really friendly and…read moreknowledgeable, I will definitely come back for my next purchase.

Well, we came today to give it an another try since they still had one of the bikes we wanted and…read moreit was a completely different experience. I asked Greg Bumb for help and he immediately left what he was doing and well... I bought the bike so yeah, I guess this time was way better and I'm actually a bit impressed of how fast they assisted my husband and I so thanks Greg for your help.

I have to say this was by far the best experience I've ever had when making a purchase. Hilary was…read moreamazing straightforward and honest. I came in already knowing exactly what I wanted so all I had to do was the paperwork. That process was maybe an hour if that. I have to give them kudos because I was surprised when I got home to see a full tank of gas. They have a wide range of motor cycles, ATVs, street bikes, side by sides, and jet skies.

I recently shopped around for a new bike after having to go through a buy back on a bike I was…read moreriding. Salinas motorcycle center happen to have the kawi zx 10r I was looking for in the color I wanted. I was super surprised to meet Marie the owner on the phone and had a super fun conversation, that eventually led to meeting her husband Ben, the sales team, and the techs in the shop. I had fun banter with everyone over the next couple days buying the bike. Was helped setting sag, and loading the bike super safely in my truck. I got what I wanted, not the motorcycle as much as a family owned dealer and service center that I want to do business with. That is most important to me these days having access to people I can talk to and work with as I enjoy my favorite things, motorcycles and cool people. Ben Bosinger

I Called to try to reach the parts department to ask and see if they had a part in stock or could…read moreorder one for me I stayed on the line while it was getting me connected to someone a lady answered said "it's" and then I heard her slam the phone and it next hung up I don't know if they just wish for people to show up instead or don't want to help people out at all?

I wish I could give this place 20 stars it's so great! The funny thing is I never thought I would…read morebe grateful for my motorcycle almost getting stolen/getting damaged because if it hadn't happened I never would've found this amazing place I called Evolution Friday afternoon, told them what happened and they told me I could bring in the bike the next day. I came in this morning and was greeted by two of the kindest gentleman I have ever met. They were both incredibly patient, thoughtful and empathetic while we discussed the damage and what my options would be. I came back at the end of the day to some very good news and the even better unexpected news that they would go over my estimate with me to see where I could save on sourcing parts for the repair! Given that the last two shops I went to straight up lied and fudged the hell out of the estimate(to the point where I almost lost my bike because they claimed so much that State Farm wanted to total loss it) I was obviously nervous about going to a new shop to potentially have the same thing happen. I'm so happy to say I've found a new shop for life and that I've finally found people I can trust with my most precious belonging. Thank you guys so much for everything, you guys are the absolute best

I had them change my levers and got them back stiff and hard to pull in after awhile the clutch…read morelever became so stiff it was getting stuck so I took my bike back and they said it wasn't my levers, it was my clutch basket and I needed a whole engine replacement. I had a feeling they were wrong and something was up. So I changed my clutch lever and my bike is running very good now . So what kind of mechanics are they?? I will not be getting my bike serviced there again unless they get a whole new crew of mechanics . Watch bikers they will scam you.

Quick, attentive, personable and thorough service. Will be coming and recommending others.read more

One person only putting the time in to you baby is what your looking for this is it. Jimmy goes…read moreabove and beyond the shops that just do in and out. It's like giving your bike to family. If it's not finished right away he's making sure it's done right. I have had at least 4 different jobs done on my bike from mods to maintenance.

Great customer service, definitely recommend coming here ! They have some of the best deals in the…read moreBay Area if you looking to buy a motorcycle.

The gentleman who helped us purchase a helmet was great friendly, professional, and helpful…read more Unfortunately, the experience completely changed when we came back to return it. We were told there were no returns, despite that policy never being communicated at the time of purchase. We even have video footage of the original transaction. What made it worse was the way my friend was treated when she tried to return it rude, dismissive, and completely disrespectful. I came back to address the situation calmly, but instead of having a professional conversation, I was met with the same attitude and immediate hostility. Policies are one thing, but how you treat customers matters. After this experience, I won't be returning, and neither will the friends and family who have supported this business for years. She claimed the helmet which was never warn was "scratched up and damaged".

The lady who helped was a kind and helped me pick out the perfect outfit for my night out on the…read moretown. Not only did she help me once! She helped me twice that day! The store was nice and tidy with get clothing options and riding accessories!

It's a small store with excellent merchandise and customer service. The two young women who work…read morehere are so friendly and really go the extra mile with a genuine smile on their face. We've gone to many Harley retail locations and the staff make this a favorite stop.

I purchased an Africa Twin almost a year ago and it was a great experience with Rob and JT. I…read morerecently found the right switch cluster was lose and vibrating. I took it to San Jose Honda GP Sports and they said its not covered under warranty. I went to Hollister Honda today and they fixed it right away!! Rob and JT were fantastic as usual and I met the owner who went out of his way to explain they will always look after their customers!! I am so impressed with this business I recommend everyone go there for a bike or a side by side!!

Bought a 2026 Africa twin last week. What a wonderful buying experience! Salesman Vinnie was very…read moreprofessional and was willing to let me test ride the bike. Of all the dealerships in a 100mi radius they were the only ones who would do this. Vinnie and I worked out a deal over text before me even setting foot in the dealership. Drove the 2h to hollister and had a great test ride with Vinnie leading the way. The buying process after was very smooth and hassle free. No pushy add ons which I really appreciated. They were even able to accommodate free delivery to the Bay Area. My bike was delivered promptly the very next morning. And I love the bike so far. Thank you Hollister power sports and Vinnie and JT for making this a great buying experience. I would love to get my bike serviced with you guys but it's a little too far unfortunately.