Starting off the review, I submitted an information request online and received no response the next day, which is usually not the case for most dealerships. They typically respond quickly to any leads to make a sale. So, I called the dealership the following afternoon to ask about fees. They informed me that each bike is different and could have varying fees, so they couldn't (or wouldn't) give me an out-the-door price over the phone. About 15 minutes after my call, I received a call back from a salesperson. I told them that it seemed like a good deal, but I didn't want the $1,999 price to increase significantly due to bogus/high fees. They absolutely refused to provide any pricing over the phone, which is an automatic red flag in my opinion. Their excuse was that only "normal fees" would apply, and they claimed to be super short-staffed, unable to do paperwork for everyone. An employee named Tyler assured me that he was handling sales, service, and everything else at the shop, so he couldn't provide an out-the-door price because he was just too busy. I have dealt with many honest dealerships, and while they might not have known the out-the-door price immediately, they either ran the numbers and called me back or emailed me a PDF/document with the complete price. Hollister Powersports goes one step further and shows the fees you'll be charged, such as freight, destination, and setup fees, directly on their website. The lack of transparency at this dealer is disappointing and would love to give them my business but I won't go in if they're going to play games. I've owned multiple motorcycles over the years, and only the dishonest dealers operate in this manner. I've even completed motorcycle sales entirely over the phone and had them delivered without hassle(Eurocycle Sonoma). The dealer provided me with the out-the-door price with minimal hassle; it just took some time. I'd advise to avoid this place and avoid the headache and frustration that comes with dishonest dealerships. Update: After cancelling my appointment with the salesperson over the phone they kept trying to avoid giving me a price over the phone. I declined and told them I'd only deal with more transparent dealerships. They gave me a call shortly after and left a voicemail saying that we could "work something out over the phone". If we had started with that conversation in the first place I'd likely have purchased the bike outright. I'd have known my out the door price and overall felt better overall about the experience. The management/ownership of this dealership needs to change tactics on how they go about sales. I will say throughout that the salesperson Tyler was polite and was never rude to me over the phone. Of course as always with businesses the employees are great but are kneecapped by managements blindness to the customer experience. read more

I Called to try to reach the parts department to ask and see if they had a part in stock or could order one for me I stayed on the line while it was getting me connected to someone a lady answered said "it's" and then I heard her slam the phone and it next hung up I don't know if they just wish for people to show up instead or don't want to help people out at all? read more

Salinas Motorcycle Center - Motorcycle Dealers Near Me - Salinas, California

Salinas Motor Sport gave me a great experience, but I have to be honest -- Adrian stood out the most. Not only was he helpful and professional, but the man is straight-up handsome. He's got this strong, sharp horse-jawline that you really can't ignore. He was respectful, easy to talk to, and honestly made the whole visit a lot better just by being there. Great customer service and great energy overall. Definitely recommend this place -- and shoutout to Adrian for being an absolute standout. read more

Sold a Denago dirt bike with no oil, brought it in and they kept it for a month and a half bleed out the warranty as long as they can, tried to ride it then the oil started leaking from somewhere on the engine never even got a chance to take to a rough toraein, took it back to salinas motorcycle center, now they have kept the bike for longer and still dont have a fix. You the company sell things that dont work from jump, give me my money back because we never got to actually use that bike anythings bulk shit. 831 383 6574,call me. My experience is below any starstruck all are horrible read more

I'm official a motorcycle owner and that's all thanks to Allen and Tyler from Salinas Motorcycle Center. Allen and Tyler made the buying process smooth and stress free. I purchased a Kawasaki Z125 Pro, service team even helped me load it into my Denial enclosed truck. Yes a Z125 pro does fit into an enclosed truck (see photo) you just need to lean the bike a bit and take off the mirrors. Service team helped me strap the bike down. Customer service is beyond great. Don't listen to the negative reviews. I will definitely be back for a 600cc bike! read more

Salinas Motorcycle Center - Kawasaki Z125 PRO - Motorcycle Dealers Near Me - Salinas, California

I had a great experience working directly with Tyler on my brand new ZX6R. He was very knowledgeable about the product, communicative, and friendly. I would honestly recommend working with him if you can. read more

I am shocked by so many negative reviews for a business that treated us so well! My husband and I have been Jeep fans for years, but recently decided to get into the side by side club. After doing a lot of research we decided that the Polaris RZR best met our needs. We found the exact model we wanted at a dealer more local to us and we drove there to purchase it. Unfortunately they literally sold it the day before we arrived. I was determined to find our dream RZR elsewhere ASAP. I seriously searched high and low and finally found our dream RZR at Salinas Motorcycle Center. I called and spoke with Tyler who confirmed they had the RZR we wanted in stock. After completing some of the preliminary paperwork online, we made an appointment to purchase and pick up our new toy. Despite it being a long drive to get there, the entire process was super easy and painless. Tyler was a delight to work with! He treated us very well and made two people extremely happy. We would definitely recommend Salinas Motorcycle Center based on our experience. We highly recommend working with Tyler! We are super excited and can't wait to start using our new toy! read more

I was skeptical of the other reviews about this place, and how many negative reviews were left. I still gave this place a try. Alas, like the others mentioned, they refuse to have any conversation about prices "unless you're going to buy a bike today, by the end of our conversation". A rushed experience, and only able to talk unless they KNOW you're going to leave with a bike. Unfortunately I did come in for a bike the other day, but after seeing their customer service, and witness the work ethic, I decided to go somewhere else. Truly unfortunate for the company. They pride themselves on the "since 50 years" mentality, but I hope they haven't been treating people like this since. read more

If I could give it NEGATIVE stars I would. Every single employee here feels and acts like they walk on water. Do they forget that I'm the one shopping for a toy while they work? They are condescending, racist and arrogant. If that's your jam, go ahead. Never again. read more

Im in the market for a new bike so i called to get a price on a kawaski. The listing online says "ON SALE" so i ask what is if there is any "SALE" price they could not give me a number. The guy on the phone Tyler then gives the phone to his MANAGER/OWNER which then starts to tell me "i cant make a purchase over the phone, come on down lets make a deal business is made in person not over the phone" yet to give me a price period. Then proceeds to hang up, pretty rude if you ask me. I called back and asked why he hung up on me, he said he thought our conversation was over. I then told him "i never got a price for out the door or the "ON SALE" price. He said see we dont have time to waste we are a small business making sales left and right, so i cant waste my time if you arent ready to buy. We have been doing this for over 50 years we can make a deal in person not over the phone. Doesnt seem very welcoming. If you cant have a normal conversation, answer a simple question, dont wouldnt want to find out what they are like in person. read more

I happened to be driving by and was looking for some accessories. Had to call a phone number to get in the front door. The receptionist asked me what I needed and say I was just browsing. Asked me again what I needed. I told her I would go elsewhere and hung up on her. Pretty poor way to run a business. Spoke to some friends and they said you need to surrender your ID when you walk in! Unbelievable!!!!!! read more

Why do I need a appointment to ask for parts? Sign on door says call this number and don't knock on glass , lady answered I tell her what I need she says let me call you back, WTH? I'm here but no one to let me in? Maybe buy some accessories? No thanks going to Hollister Powersports for my RZR parts at least I can walk in a door and talk to someone read more

Salinas Motorcycle Center - Motorcycle Dealers Near Me - Salinas, California

I really don't understand all the negative reviews about this place. EVERYONE that works here is super friendly and very helpful with what ever you are looking for! Tyler the floor rep and Hunter the mechanic in the back both went beyond customer service with helping me with the bikes that I wanted. I bought two pit bikes! They were so great and made the process so easy I came back for a Kawasaki trail bike. I'm super satisfied and would recommend this shop to anyone!! read more

Salinas Motorcycle Center - 110 klx pit bike, 140 klx trail bike. - Motorcycle Dealers Near Me - Salinas, California

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I was lookin around the Bay to buy a motorcycle and came across an ad for this place. Called in and Tyler was very helpful with arranging a date to come in and browse. They had a large selection, but I ended up buying a 2024 Ninja ZX-6R! Staff here are very nice and helpful, Tyler especially! 10/10 would go again read more

I've yet to find a good motorcycle shop in Monterey, Santa Cruz or Santa Clara counties. Called this place and waited a week before writing this review. Regarding the service department. The receptionist asked my year, make and model and then assumed something was wrong with the bike. I explained nothing was wrong other than I wanted new tires. Was even will to buy theirs... A week later after no call back, this review explains how motorcycle shops suck when it comes to service. Looking back, I'm glad they didn't touch my bike. Probably wouldn't know how to work on it anyway. Good luck with this place. It won't get my business or $$ read more

Not sure why building is closed and can not even go inside to see motorcycles . It was the strangest place I have even been to with locked doors saying call to make appointment read more

I bought a Mule from this dealership. It was a lot of followup on my part to get in my possession. It was missing 3 screws on the front panel which was disclosed when it was looked by my friend before pick up. I was told it was an easy installing they would send the screws to me via mail. This took 6 weeks. I received the crews and realized it needed a professional to install. I called and spoke to Benjamin who pretty much laughed and said they couldn't do anything. He said I would have to call another dealership to get it installed. They sold a Mule to me incomplete. Benjamin was so rude when he said he couldn't talk because he was overwhelmed and he would think about it. VERY POOR CUSTOMER SERVICE!! I will never refer, recommend or shop here again and I suggest those looking here do the same. read more

If you purchase something here plan on paying more than the price you thought you'd be paying. They won't tell you the prices before you come in and they only let you go in one at a time, in the end you're stuck with an extra $1000 in fees of this or that. Tried to service my bike here twice and just gave up. My friends were able to come over and just fix my bike or bring it to another shop for me within an hour whereas I'm still waiting on my call back from this place. Love my bike though, it's sick and keeps up definitely recommend if you want to learn how to work on a bike. (Its throttle wire snapping twice, back tire popping, idle coming loose, and the bolt that fastens the engine falling off) so I'll give y'all 2 stars, lol. read more

Salinas Motorcycle Center - Motorcycle Dealers Near Me - Salinas, California

I'll be so sad to read all these negative reviews. I work here and these are the nicest people that will go out of their way to help you. Granted the doors are locked but that's so they can give everybody that walks in the door. Individual attention. All you need to do is call set an appointment. Let them know when you're coming in. It's that easy. I can honestly say that everybody that works there genuinely cares about their customers and their co-workers. Five stars read more

We bought our 2021 Polaris razor XP Pro with the salesman named George really knowledgeable and customer service was outstanding we cannot say nothing bad about this place they even threw in a little something extra. read more

Salinas Motorcycle Center - 2021 razor XP pro - Motorcycle Dealers Near Me - Salinas, California

I recently purchased a Fragment Camo Gray Kawasaki KLX300 from Salinas Motorcycle Center, and I had the best experience! SMC is one of the better shops I had visited in the process of looking for my machine and hands down the friendliest and most helpful staff! When I called and confirmed they had my hard to find bike in stock I wanted to secure it fast but was coming from out of town and had to adjust my work schedule on short notice. Tyler from the sales team understood my predicament and trusted me to show up and held the bike until we could meet. We closed on the bike, and I got a great deal despite the limited inventory situation!! They went over the bike thoroughly before loading it in my truck! Thanks again Salinas Motorcycle Center, keep up the great work!! I highly recommend this shop! Randy read more

Buyer beware of this place!!! Had an issue with a new motorcycle regrettably purchased from this so called business. If you are in the market for a motorcycle I highly recommend you shop elsewhere and if are curious ( and have time to waste) as to why this place has such a poor rating give them a try AFTER getting a quote from other dealers within 30 miles . It only gets worse in the event you have any issues with your motorcycle. They just flat refused to return calls knowing full well we would like service AFTER the sale. This place is absolutely deplorable when it comes to customer service and fair prices. read more

I have called this business for parts in the past. Either the lead time was too long, they couldn't get the parts or they were priced much higher than any competitors. I asked about a tire repair today if they can patch a flat rear tire. The manager recognized my name and number from previous inquiries. He said if I'm not buying from them to not call for anything. What kind of attitude is that for a business. I will never do business with this establishment if this is the caliber of the management staff. read more

I have purchased two quads from this location. Don't read too far into the negative reviews experience them yourselves and if your serious about buying something you will get everything and more. I worked directly with Tyler and he has been helpful with everything about my purchases. The owner is also helpful and kind. Do yourself a favor BOOK AN APPOINTMENT and get outside and have some fun! read more

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Worst place ever don't go here called to come inside to look around. They are appointment only I don't know who they think they are. Kid shows up outside. salesman says I have to go outside and wait to come back in until this kid leaves. place is a freaking joke. Do us all a favor, and just go out of business. read more

If I could take away stars I would. This was the single worst buying experience of my life. Crooks who try to hide information, slow, untrustworthy, Zero knowledge. Sales team is a complete mess and I had to basically beg them to sell me the bike. Worst experience ever !!!! Do not go here read more

Better purchasing any where but here! We were looking to purchase a side by side. Got approved for their financing but refused to give us an " out the door" price over the phone prior to making the 3 hour drive. Staff were VERY rude - stating they are just too busy to run through numbers. Poor customer service to say the least. They required us to come in person. Glad we came on yelp to look at reviews first. There's a reason they require in person appointments - to filter in huge hidden fees! read more

Don't trust these guys!!!!! Located my dream Polaris ( from the manufacture's website ) and filled out requested info to order. Ben ( from Salinas Motorcycle Center ) contacted me and confirmed my sales appointment. I asked him for an out-the-door price,, he said he was too busy and the pricing was on the website? I asked again, and his reply was,,, it's very transparent- like buying a car? I drove 5 hours ( 1 way from LA ) to purchase this vehicle. Greeted by Tyler, we went over all the particulars and proceeded to purchasing. Tyler starts going over invoice, and to my surprise-- tries to slip in a $4,500 dollar ADITTIONAL Dealer Mark up! Really!!! After I flipped out,, I showed him pricing printed of their website. I said, Ben said it was transparent? All on website? Where is it stated, there could/might be additional dealer mark up beyond standard fees and taxes????? His reply,,that's what we do? Un-acceptable,,, I said I was leaving and he could keep his Polaris!!! He makes a phone call,,,and comes back to me with a $500 Additional Mark Up??? After a day of lost wages,10 hour drive--round trip, almost 3 hours of negotiation ( which they said, should only take an hour ) I gave in to his extortion! SHAME on this dealership! How can they treat customers this way and stay in business? Deceptive practices, price gouging and dishonesty. If I lived closer, I would have walked away--but I had already invested too much time and money. BUYERS BEWARE, get a firm price ( in writing ) before you go! read more

This place is a joke! They lost the tags for my scooter and lied to me about sending them in the mail. Called 3 times, was hung up on 3 time and I was being very professional. Went in to the store to resolve the issue and they apologized and said our stickers would be mailed the next week. 2 weeks later.... nothing. Called again and the girl said that it was mailed out, she even gave me the date. I have a mail app on my phone. They were never mailed out. Then she changed her story. I felt like I was dealing with Trump. Please look elsewhere for a motorcycle. read more

Got here at 1:50 on a Saturday, sign says open until 3:00, they have a sign on the door, appointments only, will not let me in the door, drive 2-hours to get here, never coming back. read more

Called to get a price on a bike and he wouldn't tell me as if it was a big secret!! Told me I need to come in and is too busy to give a price over the phone!! This to me is a red flag off the bat! read more

This business has by far the worst customer service I've ever experienced. Very unprofessional, evasive, uses misleading information and trickery. Benjamin could not answer. Any questions actually hung up on me and yet I still decided to drive up with a trailer and cash in hand to purchase a CF Moto. Upon my arrival, another gentleman by the name of Tyler was helpful, but could not do anything without Benjamin's approval. Benjamin never came out from where he was hiding. I proceeded to say there was a dealer markup on it and someone was coming to pick it up tomorrow with approved financing. I reminded them that I had cash, and yet still, they would not sell the CF Moto to me. Their loss I've purchased it at another dealership. This business will not survive with the customer service model that they have in place now. If you're looking for equipment, make a drive elsewhere. Very unprofessional and a big disappointment to the Salinas community. read more

I called to ask about a bike in stock on their website. They confirmed it was and when I asked about a rough estimate on assembly fees that they charge (since I'm an hour drive away) they hung up after saying they don't sell over the phone and are too busy. I called back to ask someone else assuming that this person was just having a bad day, but got the same abrupt and rude answer from another person. I was warned by friends not to call Salinas Motorcycle Center and now I know first hand why. read more

Well so they expect people to buy stuff on there time when the customer shows up they refused to let them shop quote By Appointment Only Well so what if you are out of town and driving down to see what they have and you live 1 hr away and there is nothing posted on web site All I can say is the way they talk to you also like they don't care about customer service Well Monterey Powersports has my money now there loss Also Monterey Powersports was the best service ever And have a huge selection read more

Tried to call to get some information about a TNT135, and got a 15 minute solicitation conversation which ended in me too uncomfortable to provide my physical home address, FOR A QUOTE. The sales person, John, mentioned that they would solicit my phone number from time to time to see what I might be interested in purchasing from them. NO THANK YOU! All I wanted was a price, for a bike, that was for sale. They are difficult to do business with, would not recommend for first time buyers, you will get ran around hard and guaranteed sales calls! read more

STAY AWAY FROM THIS PLACE!!!!! Cheap brands that have 30 day warranty and brake after two months. They do a horrible job of explaining the warranty when your buying. I would give them 0 stars if I could. read more

Worst dealership of all time!!!! don't waist your time here they don't call you back we had to constantly be calling them it's like they don't want to make the sale. Rude people costumer service it really poor here. We read all the bad reviews online and we ignored it after dealing with them 2 days making them run our credit for really no reason what so ever at the end after them asking us multiple times if we need a trailer be ya saying yes after getting approved for the jet ski they tell us they have no trailer for us to take it home. Worst people and dealership of all time NEVER AGAIN DON'T WAIST YOUTIME HERE AT THE END ME CANCELED EVERYTHING AND TOOK OUR BUSINESS AND TIME ELS WHERE . read more

This place is so refreshing. Everyone that works there are simply fantastic . They've earned my business for life. I used to go to Hollister Power Sports and always something would go wrong. But Salinas Motorcycle Center, hands down, the best customer service I've experienced. Great job guys! read more

Horrible customer service! I emailed them and talked them on the phone about ordering a RZR. They told me that I could come in and order one. I drove 2 hours abs when I got there, they made me stand outside and call to make an appointment. The guy on the phone asked if I would buy something today if he let me in. I told him that I didn't even know what they had in stock. He said that I would have to make an appointment and come back. There wasn't even a car in their parking lot. I told him no thanks, I'll purchase elsewhere. read more

Richard's customer service is OUTSTANDING! We were in need of a part for my honey's bike on our way to Paso Robles and arrived just as this welcoming, informative and cheerfully helpful young man was locking up for the day. He flashed his winning smile and eagerly found the part we needed. He even let us oooohhh and aaaahhhh over some of the toys they had just finished squeezing into the store. As a long time business owner, Small Business Consultant and experience shopper of all manner of goods and services, I can happily recommend this business based on the professionalism this classy salesman possessed today. Keep up the good work, Richard! We'll be back! Gordon and Roni Rudy read more