I was visiting the area from Central Upstate NY & called for an appointment at 11:50 AM on 9/23/26. A woman who spoke excellent English, who I believe was the owner, answered & I asked if the salon used a blade on calluses and dry skin. I was told they did & thus booked an appt for 1 pm. I rushed to be there on time and checked in at 12:58. I was told to pick out a polish, but I brought my own so I didn't need to. I waited well over half an hour to be taken to a chair. The woman doing my pedicure was not even a little friendly & I thought, "She doesn't like doing this; that's for sure!" Initially, the water was so hot that I said, "ouch," and lifted my feet out of the water. I'm not a sissy and was surprised by how hot the water was. I forced myself to put my feet in and keep them there to get used to it, and she then cooled the water. I wish I had left then.
Pushing my cuticles back was completely ineffective. The cuticles weren't softened from the water yet & she went through the motions after applying a blob of cuticle remover in one spot that she didn't spread onto the cuticle around the nail. Just a blob in one spot & then pushed my feet back into the water. I could tell this was going to be a waste of money & my time. Since I have had FIVE spinal surgeries & have multi-level fusions, I figured that it would be better than my own pedis. I couldn't have been more wrong. To cut to the chase, my nails looked BETTER before I came in than when I left & my sister agreed; she sat next to me during my pedi, as she didn't need one and there was an empty chair. When she came over with the "cheese grater", I said, "You aren't going to use a razor/blade? I called and was told on the phone that you do that here." Not wanting to create a scene and embarrass my sister, I accepted her explanation why she wasn't using one. She continued and applied the gel callus remover. When I do my own pedicures, I use either a GOOD "Cala" brand rough skin remover tool or a blade. The device that was used was not effective, nor was the purple artificial pumice, which I also have at home and use with professional callus remover gel. You need to use the cheese grater on DRY feet to really remove dry skin & and it cannot be the cheap, dull grater that was used.
Soon the gentleman from the front of the salon came back & spoke to us about the misunderstanding over the use of a blade that somehow he was aware of.
I could see from my position, looking down & not even leaning forward in my seat, jagged nail ends on two nails on my left foot. She had applied lotion, massaged my feet/legs & applied a hot towel. Then immediately applied a base coat & 2 successive coats of nail polish & then a top coat as quickly as she could & did NOT paint the tips of the nails nor did she even clean under my nails. In all my pedicures, I've never had the tips of the nails not painted.
I couldn't help but notice that she had a woman waiting for a manicure whom she rushed over to start on immediately after putting my sandals on my feet, handing me a piece of paper with her name and 43 written on it. Of course, she thanked me and told me to wait ten minutes before getting up & paying/leaving.
While waiting to leave, I was looking at my toes as was my sister. We were BOTH upset about how sloppy the nail polish was applied & confused as to WHAT had happened...I wasn't a walk-in...I'd scheduled an appt ONE HOUR prior, so what had happened in ONE hour that made me wait OVER a half hour & WHY was the woman so unhappy & rushed to finish me?
I only tipped $7, which is not like me at all....and my sister, who lives in Sun City, told me I should not have tipped a penny. I did because she lives here & perhaps she will be a future customer. If she is, it will only be because of the cleanliness of the salon, the visual appeal & the convenient location. NOT because of our experience. I'm sure she'll be expecting a better experience.
After we were in the car for a while & my feet were completely dry & all the lotions had absorbed well, we BOTH could see DRY skin on the ends of all my toes that I could pick off with my fingernails. Since it was MY own polish, we went home & after removing the dry skin, she repainted my nails. Neither of us has ever worked in a nail salon, yet BOTH of us can do a better job than was done today at this salon.
No one wants to throw $50 away, yet that is what I did today. WHO took my call at 11:50 AM, booked my appt for 1 PM, which was apparently the wrong time if I had to wait OVER a half hour AND misinformed me? Had I known the woman who did my pedicure didn't like doing pedis and that your salon doesn't use a blade for callused skin, I wouldn't have WASTED $50.00!! Again, I live in NYS and am here visiting, so how would I know you can't use blades here? I called for THAT reason. Was not going to book an appt if I was told they didn't use a blade. I will most certainly share my experience. read more
