I have been coming here for over a year and was always happy. My go to nail girl was always Trish, but I was happy with the rest of the staff if she wasn't there. I called ahead and made an appointment. I came in today and it was all new people. I didn't not recognize one staff member. I had to remove my old nails and get a new set of acrylics because mine had started to lift and one fell off. They started the removal on my nails and let them soak in nail polish remover wrapped in tinfoil. They came back after 10 minutes, checked my nails and said I needed to soak longer. They re wrapped them and I was waiting for an HOUR. I've gotten acrylics removed multiple times without the need for a soak and it literally took less than five minutes. My first nail tech had taken another client while my nails were soaking (mind you not for a quick service). A different male tech finally came over and continued with the removal process. He was very rude and forceful with my hands and seemed to be very frustrated that my hands and arms wouldn't bend the way he wanted. Because I had been waiting forever, I was watching Netflix with one headphone in. He didn't like that either. While he was gluing the tips on he literally GLUED HIS FINGER ON TO MINE. He ripped it off. There was glue all over my fingers by the time he was done. I was hoping he would clean it up at the end. When it came time to put the new acrylic on he used so much that thick globs were literally falling off of my nail. He asked me what shape and I said my usual, "coffin." He proceeds to tell me that coffin shape is $5 extra. I asked since when, because in all the time I've been going there that was never the case. He gave me no answer and just confirmed it with another tech that that was the price. I said fine because you know, I'm already sitting there and I just want to get it over with at this point. He's shaping my nail so rough that it hurts and he literally cut up my finger! They have you pay before polish. Okay fine, that's the usual. $43!!! I'm really hoping at this point that polish will redeem the experience and the glue will be cleaned off my fingers. A different tech does my polish. She does a good job and at this point it is past closing. She was very nice. I just wanted to get out of there at that point so I completely forget to ask about the glue on my fingers, but it was VERY obvious and not her mistake. I did ask if there was new ownership and the girl said no, just new people. I highly doubt this, because the procedures were completely different and the quality has gone way down! A new addition to the shop that I noticed was a large sign that said "NO REFUNDS FOR SERVICES." I didn't even have it in me to try and fight this. It wasn't worth my time or my last shred of patience. Three different people worked on my nails and I had to move chairs at one point. My actual nails look decent (if you don't pay attention to the glue and my cut up pinky) and are much more square than coffin. I've literally spent so much money here and saw it as my happy place, but I can't say I'll be going back. Very disappointed, I feel like I wasted time and money! :( read more