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This lounge is out of my usual way, so I only get over here when I have an extended layover. The staff are friendly, especially the person working the taco Airstream! While I like the general ambiance, the open to the terminal design makes it a little less relaxing than other lounges. You hear the gate announcements pretty regularly, which can be a little stressful. Otherwise, good drinks, tacos, and service.
One of the best Sapphire Lounge experiences I've had! We came in during breakfast, before 11 AM, and were really impressed with the food--it was restaurant quality. The chilaquiles verde and chorizo breakfast tacos were both absolutely delicious and packed with flavor. The service was friendly, welcoming, and helpful throughout our visit. The wait wasn't bad either--only about 15 minutes. Definitely a great lounge experience and a wonderful way to start the day before a flight!
Probably one of the best Sapphire Lounge I can access with the Ritz card. Definetely on the top. Been to one in Oakland under Priority Pass which was ok. One in Maui which is shared with Hawaiian Airline was very lame. At this location, early hours, they started packing up quickly and probably needs reservation if you are coming later. One of the host showed us to the table which was very nice and very professional. Once seated, we went and got the drinks and food. I noticed few guys came in after us and sat at the bar. Looks like they have been doing this often. Lots of top shelf liquors and fancy drink choices. Our table was cleared quickly. I loved the water option and also ability to make fresh esspresso and Ameriano or just settle with coffee. Will be back to Pheonix just to try this lounge again.
The smallest sapphire lounge we'v ever visited. There is usually a short wait because of the size of it. Lounge itself is stylish and cozy. The food and drink selections are very good and service is great. I think the best way is to reserve seats in advance as sapphire reserve card holders!
5 stars for the employees and service! Valerie was really sweet we enjoyed talking with her, she made our morning real nice! 4.5 for the food. Getting to the seats were tight to walk by when there two people passing each other especially with luggage. I enjoyed the apple berry cobbler! I was surprised there were no mints. I enjoy a good mint after I eat and before getting on the plane after drinking coffee.
I've been wanting to visit this lounge for the longest time, and I finally found the time! What's great about it is that it's made for those reaaaaaal early flights. It opens right at 4:30 AM, and honestly, the food is so much better than Escape. The lounge was super quiet with no wait at all - granted, I got there right when it opened. I immediately grabbed a seat close to the food and drinks because priorities. Lol Don't forget to check out the Airstream too by the seats "outside". They offer a different menu for breakfast and lunch, which is a fun little bonus. I'm not much of a drinker before a flight, so I didn't get to try any of the specialty cocktails. But I thought it was pretty cool that there's a QR code at each table where you can order from the bar, and they'll bring it right to you. I was honestly most impressed by the breakfast selection and how clean everything was. The bathroom was fine not a ton of stalls but for an early morning flight, this lounge is such a great option. The service is top notch -I had Antoine ask if I want anything from the breakfast bar and he can bring it to my table. He was also the kind person who checked me in. I can definitely see how this place gets packed later in the day, but if you have an early flight, it's absolutely worth checking out!
Be sure to make a reservation in the Chase app if you have status! This is very important, as all the negative reviews bellyache about wait times. We tried nearly all of it. In order of preference, a category at a time: Chicken thighs - shrimp & grits - Chkn Adovado taco (airstream both) Of the buffet veggies & sides: Farro salad -Squash, ratatouille - carrots -cold harrisa yogurt -kale/ beans - Chkn Caesar wedge salad -hummus. Desserts at buffet: meh. Except for for the dark chocolate chip cookie, which was excellent; Matcha chocolate bites (brownies) also excellent. Peroni was crispy as can be; bartenders friendly in spite of the nonstop action. "Ready for takeoff" was nice & spicy; "Jet-stream Berry" was solid also. Well-staffed and our plates were cleared away fastidiously. Loved the booth past the fireplace- a calm oasis. Food didn't quite move me, but loved the experience. 3.5, round up for good service.
Excellent experience especially if you make a reservation online ahead of time through the Chase app. I booked for 3 thinking I'd bring some friends on a Saturday at 5pm (my flight was at 7) but they ended up being at a different terminal altogether. I talked to a lovely gentleman who told me to come back at 4pm - I was likely accommodated bc I was a solo party, but I appreciated him nonetheless! Other people tried to walk in and were quoted anywhere from a 30 min to 1 hour wait. They actually seat you at a table or counter, so it's not a free-for-all seating. I was sat near the bar at a long counter facing the wall (not ideal, but fine). I had easy accessibility to power. Food was delicious and the drinks were pretty good. There was a separate area for tacos, nachos and elote; but unfortunately they were out of a few ingredients at the time I visited. I mostly frequented the bar and the buffet area. Overall, definitely worth a stop in if you have access!
Finally got to visit one of the Chase Sapphire lounges! The lounge is gorgeous! Since you're assigned your seat, a host is there to escort you to your spot. Beautiful, full bar with signature cocktails. I got the Sapphire with vodka and it was so beautifully presented and delicious too. Super cute airstream that offers various Mexican bites (tacos, a bomb jalapeño corn!, guac, etc.). They also have a Mexican breakfast menu. Then there's the main area that had an assortment of salads, light sides and some simple sweets. A lot of healthier options which tasted good. Fantastic hospitality, lots of staff here. Reservations available online too, which I could see would be helpful even when it's not during peak times.
I'm honestly not sure why so many reviewers have had negative experiences here, because my visit to the Chase Sapphire Lounge at PHX was a very, very pleasant surprise. I wasn't even planning on stopping by, but during a layover in Phoenix, my cat and I decided to check it out and I'm so glad we did. We were able to enter the lounge with zero wait. The only hiccup at the start was the "bouncer" at the entrance who wouldn't let us sit at a table and directed us to the bar instead. It wasn't really what I wanted at first, but it ended up working out perfectly. The bartender was fantastic and whipped up the best "sweet mocktail" I've had in a a long time! It was actually so good that I enjoyed two while I was there :) The food options were quite tasty and not just "airport good." I especially loved the Airstream located in the terminal seating area of the lounge which served up Mexican favorites like tacos, guacamole, and street corn. Fun concept (I love Airstreams!) and great flavors. The atmosphere overall was sleek and swanky. One employee even went above and beyond trying to help me track down an iPhone charger which I really appreciated. Small gestures like that go a long way. The only minor downside was that the bathroom could've used a little TLC, but it wasn't enough to take away from the experience. Between the food, drinks, service, and vibes, this lounge was an unexpected treat and a great reminder of one of the many perks of having a Chase Sapphire Reserve card. And yes... my cat enjoyed himself too - meow!
The negative reviews baffles me. I got on the wait-list and in 15 min I was in and having my free drinks and meals happily. The aesthetics is very nice and calming. The being seated by the host worked out as we were able to get an actual table. They have Bero for the non alcohol drinkers but still enjoy the taste of beer. The cocktail list is plenty and the presentation is on par to a swanky hotel lounge bar. The food options are great, a little bit of this and that, vegetarians won't be too disappointed. Don't get discouraged about getting on the wait-list, it's a process but I think it's how they organize the flow of traffic. Much better experience than most lounges.
The lounge at Sky Harbor is where Southwest operates, at gate D11 on the upper levels. You need the Chase Sapphire card for access, but they may have a paid one-time access: check online for rules. We went to have a calmer and quieter wait for our flight: the ambiance is quite nice, very busy at the front desk, with a dining area to the left, a pleasant bar looking outside, as well as a smaller area to the right with a few tables for sitting and make use of the buffet style offerings. Unfortunately for me everything had the dreaded Chili spicing everything; so I had the nice pearl barley with cheese, herbs and a dressing, some lemon rice that had no lemon (?) so that was sadly bland and dry. For me this food offering was disappointing... however, with my deadly allergy, I had little choice or way to change this. Perhaps the menu could include a few offers of allergy-safe foods besides catering only to peanut - a well known one- allergic people. Several wait staff were in the lounge, but none too prone to asking customers for orders: I thought drinks would be served by table service, while the food was buffet style in the area we were seated. But..the QR code at our table either didn't work or the network was slow so we couldn't order drinks; either way ordering wasn't a very smooth experience. Overall a good way to pass time before your flight. In April we had booked the lounge again, sadly the reservation made for 0600hrs was listed as evening i.e 1800hrs and others were let in while we were waiting outside to fix this issue;. We ended up leaving because it was getting to be a long wait and we were leaving from a gate far away. I truly hope the 24 hour clock gets used more - it's standard in Europe and many other countries (not just military, as some think of it) exactly to avoid these problems. The restrooms are clean, unisex, and handicap friendly; the lounge will hold your wheelchair while you're inside or call for the red-bench 'shuttle'. The airport assistance staff are great, and the service is always appreciated. My only "issue" is with that red-bench PAX shuttle used inside the terminal: the seating is extremely rigid and upright, and the ride was rough enough that I briefly wondered whether complimentary astronaut training had been added to the airport experience..... Speed is good but not becoming airborne and wondering if all my vertebrae are still there Enjoy the lounge, but don't miss your flight!
I'm sure this might be a hot take for some, but my experience at the Sapphire Lounge was way better than AMEX. AMEX is good, but Sapphire blew it outta the park during my first visit. 10/10 and would come back if I had more visits available via the Priority Pass. Shout out to Tayah and Landon. Great drinks and service. There was a waitlist when I arrived but I only waited 30 min, so not terrible. Once checked in, they assign your seat and I sat at the bar. The food was delicious. Compliments to the chef. Thanks Chase!
A relaxing lounge and a great place to spend your time between flights in the Phoenix Airport. This lounge is nice. It's cozy and personal. After you check-in at the front desk, Ashley will take you to an open table. That's a nice touch rather than having to run around the lounge trying to find a seat and a table. We sat at a table without any outlets, so they quickly brought us a charging station that worked great. They also gave me and my wife a beautiful luggage tag when we checked-in! Great customer service here. The bartenders are super friendly and they make some delicious craft cocktails. My Margarita was wonderful and included Cointreau. The food is good here, but it is all self-service. Don't miss the food area on the backside of the lounge in the Airstream! It appears they are currently expanding. The big problem here is that there is only 1 single restroom for all of the guests to use. I would rate this 5 stars if they had a full complement of bathrooms. read more
What a lovely place here in the Phoenix airport. We were given free beautiful luggage tags when we entered- and there is ample seating. First impression- there "may" be more servers/ workers here in the lounge than there are guests! They keep this place sparkling clean and it's fun to explore the main buffet station as well as the airstream cart around the corner. Food is inspired fusion and tasty, as are the drinks. What a nice experience while waiting in between flights. Also a very thoughtful young man brought us a portable phone charger to use! The only small downside is there is only a one stall restroom for all these people , although it looks like they may be expanding? Worth it! read more
1 year ago
Phoenix finally has a Sapphire Lounge! It looks like they still may be building it out, but as it sits, it's not on par with other lounge locations. They do not offer amenities like facials, games, or relaxation areas. To sum it up - It's basically a priority pass lounge with better atmosphere and service with a smile. Hopefully, they have more underway to level up the experience. The ambiance serves the expected black and gold theme, and the cocktails are still top tier. Service is prompt and staff are friendly. My favorite area was the impressive fireplace nook. When we arrived, there was a short wait for admission despite having plenty of available tables when we got in. The space feels a bit smaller than most basic priority pass lounges. It's a narrow, galley style design, and the bathroom is just a single stall for everyone. While they have a quaint airstream trailer serving minimal options, I wish they offered the chef-prepared dishes like other locations. Hopefully, I'm able to give it 5 stars on my next layover in PHX. read more
After months of walking by the "Coming Soon, Sapphire Lounge" signage, I was thankful that it was open during some Holiday Travel. Being a certain card member clearly has some privileges so I didn't complain. The staff when I approached, let me know the details, and I was quickly checked in (immediately). I decided to grab a spot around the corner on the patio so I could do some prep work for the plane. Enjoyed the breakfast offering (courtesy of "The Larder & The Delta") & my cocktails from the bar. On deck, they had Breakfast taco's and Grain Bowl. I had 2 of the Breakfast tacos and they were good. Had to live with the peppers as it was part of the mix, but it wasn't overpowering. Other items were available to grab in the main dining area along with a good variety of beverages. The staff was great, and for those who travel frequently, this is a decent setup for Terminal 4. I was expecting it to be a lot bigger like some of the major cities I travel to, and there were only 2 bathrooms, so I had to wait longer than expected. Glad to have the lounge available, some areas for improvement with the take and go items, but nothing negative. read more
1 year ago
Really solid lounge experience at PHX. The design and ambiance feel upscale without trying too hard -- it's a sleek, modern space that's a nice escape from the chaos of the terminal. I loved the fact that they actually seat you when you check in, so you're not circling the room like a hawk waiting for someone to leave (looking at you, other lounges). Drinks were top-notch -- great selection and well-made cocktails. The service was also friendly and attentive without being overbearing. Only knock? The seating. It looks nice, but after a little while, it's just not that comfortable. I get wanting a certain aesthetic, but a little more cushion wouldn't hurt. Overall though, I'd definitely come back -- it's one of the better airport lounge experiences I've had in a while. read more
I've been excited to try out a Capital One lounge, so much so, that I've resorted to watching YouTube reviews... so I kinda knew what to expect. The vibe was cool, somewhat exclusive, and the bar was operating at full capacity. However, the take and go items were a little underwhelming, yet tasty. They have a cook to order airstream, with 4 items on that menu. It beats sitting in a food court or at the gate, but it's not the best part of holding a Sapphire card. That honor is reserved for the primary insurance rider for when you rent a car. That's like a $30/day savings. Now I'm looking forward to international Sapphire lounges, which uniformly rated higher on the videos I've watched. read more
The Phoenix Sapphire Lounge is kind of hit and miss. The hit is that the food and drink are pretty good, and I'd rather eat here than the Centurion Lounge. The miss is that it's tiny, it's not peaceful at all as you have all the noise from the terminal, and I find their employees less than friendly due to so many people trying to get in. They've made a step in the right direction, though, allowing reservations so at least I won't spend my entire layover waiting to not even get in like I have in the past. read more
4 months ago
Got to the airport early and decided to stop here . Great location. Nice ambiance and and good service . Nice food selection . read more
2 months ago
We have the priority pass with the capital one venture X card. So we were looking for lounge options at the Phoenix international airport. We found the sapphire lounge. It's a great lounge with amazing service, food and ambiance. Mostly all the seats have chargers. I know that's the first thing we look for in an airport restaurant or lounge. They also have portable chargers if your seat is not close to a charger. Drinks and food are unlimited. Bar tender was very nice. I started with old fashion and then their most famous drink "Sapphire". I highly recommend Sapphire. It's one of the most unique drinks I have had. For food, they have about 4 to 5 options. But everything they had was delicious. My favorite was the chickpea Asian noodles. So good. I had it three times. Small portions though. You can take sparkling water with you when you leave the lounge. and they also have snack mix if you want it on your flight. Check with the front desk. I am almost considering getting the Chase Sapphire card after my visit. read more
3 months ago
I'm a road warrior and frequent Amex Centurion, United Club, Delta Lounge, and Priory Pass Lounges. Been looking forward to trying the Chase Sapphire lounge. Location: Phoenix Sky Harbor airport. Checkin: Sapphire Reserve card wait was only 5 mins. You are assigned to a designated area and asked to stay in your assigned area. Felt odd but I didn't mind it as it kept the noise level manageable in each area. I appreciated it as I can make business calls without shouting. The room we were assigned felt cozy and had a faux fireplace, with a banquet (seat 2-4), big round table (seat 4-6) and 2 club chairs. Staff was attentive and plentiful, quick to clean up. The overall space is not very large but the food and drinks options were top notch, on par with Amex and Delta lounges (and a step above United Club). I enjoyed my visit here. Really don't get all the negative reviews. Look forward to trying the SD lounge next and Vegas as soon as that opens. read more
I had to wait about 25 minutes to get in. I was seated at the bar by the hostess. Great bartenders making amazing cocktails. The lounge was crowded but they seat you strategically. I love relaxing & the airstream in the back is so cute. read more
Have had the Chase Sapphire Reserve card for a while now, but hadn't found myself in an airport that had a branded lounge so far (ours in DFW doesn't open until next spring). Had a few minutes to burn in Phoenix, so figured I'd stop in. The wait as a Chase member was short (only 15 minutes), but for those who weren't Chase members, people were being told well over an hour wait for a single person party. The stories are definitely true that this lounge is FAR too small for this airport. Once I got the text to check in, I proceeded to the hostess who was friendly and efficient in checking me in and gave me my complimentary bag tag and escorted me to a seat at the bar. Great ramp views from the bar, by the way. The beverage selection is high quality and extensive. As a non-alcoholic drinker, I was very appreciative of their strong selection of high quality NA options, going so far as to make their entire signature cocktail menu available as mocktails. Food was great for breakfast. The Airstream on the concourse-facing patio was serving up made to order breakfast sandwiches. There were multiple stations to grab various fresh fruit, egg sandwiches, pastries and coffee. Bathrooms trended with the overall vibe of the lounge being far too small for what they're going for. I thoroughly enjoyed my visit and will definitely be back as a Chase cardholder. If I were using regular Priority Pass, however, I don't think I'd bother. read more
They recently opened a Chase Sapphire, lounge at the Phoenix sky Harbor airport earlier this year. I've had the chance to stop by there several times in my busy travel schedule for work.. I wanted to share some of my impressions and maybe some information you might need to know if you want to be able to take advantage of this airport lounge Here are my impressions of the staff and lounge... because it is new. It is very nice. Interestingly enough it is relatively small compared to some other lounges that I have seen before. However, there are a variety of seating options on both sides of the lounge where you can find a place to rest and enjoy some of their complementary offerings. They have individual seats. They have larger tables that could fit a small family that's traveling together. They also have some barstools where you can connect your devices and recharge your things and they have some more intimate spaces that might be good for a quick zoom meeting or if you were lucky you can find a private nook on the less busy side of the lounge where you can complete some work assignments while you're waiting for your Plane. The service staff have been very attentive and every time that I show up, they remember me and they greet me. It is a very warm and inviting atmosphere. They keep the place very clean, and there are two private restrooms in the lounge that you can go to instead of going to the overcrowded restrooms near the gate. This lounge offers several great benefits for travelers in addition to having a unencumbered space to relax while you're waiting for your flight. You can also help yourself to a small variety of fresh food and snack items and beverages. There is a hot breakfast bar where you can find things like freshly made sweet potato, hash, or breakfast Bao buns that have bacon and egg and cheese. They also have a small assortment of freshly made pastries, such as muffins, croissants, and other sweet rolls. They have fresh yogurt and fresh fruit as well.. On the other side of the lounge, you can find a small counter where they often provide you with freshly made sausage, egg, and cheese or potato, egg, and cheese, breakfast tacos, served with salsa. I have found the food quality to be fairly consistent. It is not anything that I would go out to eat and pay for however, for a free breakfast bar that I can visit as often as I like in the airport, this is pretty good. The menu is a prefix menu meaning you cannot order whatever you like at any point but of the items that I've mentioned those are pretty much always available once you gain access to the lounge. All of the food is complimented with free fresh coffee, or juice and yes, they even have a cappuccino machine that you can access at no charge. Here a few things to keep in mind if you want to access this lounge that is located in the middle of terminal D at PHX. First of all, if you have a Chase Sapphire card, you are automatically eligible to use the lounge free of charge. Technically it's not free of charge because you do pay an annual fee for your card, but it is one of the added benefits that you are paying for when you choose to use a Chase preferred sapphire card. I also found re not a card member with one of the previously stated cards I believe you can buy access into the lounge but it's pretty expensive at $100 or more per person per day visit. The other thing to keep in mind would be that this place does get a little busy and they will only allow so many passengers in before they close the doors and wait for tables to become available before letting more people in. In summary this lounge is a cool place to stop if you already have a card that gives you free access to airport lounges or if you have the money to pay to gain insurance for the day on the day pass. The food is pretty good. Although t's best quality is that is that it's free! they have several cool areas to sit, but it gets filled up quickly. Interestingly enough, I travel in a wheelchair and this place is fairly wheelchair friendly. The greatest part of the experience in my opinion is the staff that are always willing to help a hand. Things I would change I wish it were bigger and I wish I could get some different types of foods at different visit times. Up to this point I've been there several times but they always pretty much have the same thing at the end of the day it's better nicer cleaner than hanging out by the jet bridge waiting for your plane to show up read more
Not worth the hype, sadly. Was super stoked our trip lined up with the recent opening. I love my CSR and the perks, benefits it offers... generally better than Amex Plat. But when it comes to this lounge experience, Chase took the L. Cons: Waited nearly 45 mins to get in, food was mediocre, blinding sun in bar area. Pros: nice decor, espresso machine, employees were helpful and kind. On our way back home we didn't even head back, not that the lounge was that bad... it was just severely underwhelming for what I was expecting. read more
Interesting new experience from Chase. The lounge is a lot smaller than expected. I've read of long wait times but we were lucky with a later Sunday night arrival. The ambiance in the lounge is very vibey, and perfect for a date night (which is not really what you want in a lounge). Negatives: assigned seating. Never have I experienced this. We were seated at a high top after a brutal travel day. I asked if we could move to an empty table with shorter chairs and we were rudely told no. After a long travel day, we didn't want to sit at a high top with VERY extreme lighting overhead. Positives: QR code at table where you can order beer and wine. But NO direction on how to get cocktails. Food was self service and pretty good. Lots of NA options too. A lounge is better than no lounge. But keeping folks in their assigned seats seems a bit too much. read more
Seems fairly new. In fact I just stumbled across it. It was a bit of a trek in terminal 4 from the A gates to the D gates. It's on the left side as you enter the 11-18 section. I was prompted greeted with a welcoming smile. Then told there's a bit of a wait, maybe 10 minutes. I walked across the hall and in five minutes got a text there was a spot for me. There's about 10 seats at the bar. I chose here since traveling solo. I didn't want to take up a table. The configuration is a bit different, creating 4 different seating spaces. In the center near the check in desk is the small buffet area. You can also order a couple specialty items with a server. I spent my three hour layover with Jump, the bartender. She hustled, made great cocktails and was fun. read more
3 months ago
3 months ago
2 years ago
This is smaller than I expected and compared to BOS and LGA. However, I had a great experience. Checked in around 7am (my flight departed at 930) so I had plenty of time to relax and enjoy some delicious food and drinks. I got in without a wait but it was still relatively busy, most seats were occupied. It's a nice space, better than the previous Club that used to be at the airport. I sat at a high top facing the window. There was a good assortment of foods, pastries, and beverages. I got the maple bacon egg boa bun, chocolate biscotti, vegan tofu kale scramble, and an OJ and latte. I also got some drip coffee from the dispenser. The airstream was serving up breakfast tacos and a grain bowl so I tried a taco. To be honest, it was not that great, pretty bland. But I added some hot sauce and fixed that! Service here was superb! Fast bussing, very friendly staff. They were extremely attentive and made the overall experience pleasant and enjoyable. read more
4 months ago
Modern design but too small for what is needed. Food offerings are small portioned and just average. Sweet potato hash and bao bun sandwiches for breakfast with a sunbutter smoothie and some fruit are offered in the main lounge. Air stream offers vegan brown or a breakfast taco. At lunch the grilled prosciutto sandwich is the best option as the buffalo cauliflower and turkey mushroom sandwich in the airstream are easy to pass by. Also available roasted piquillo pepper mozzarella (flavorless), a poblano pepper corn chowder and a curry quinoa salad topped with roasted carrots and pumpkin seeds. Tables are small but not plentiful. Lots of space at the bar and the window area, but the windows are not tinted so you'll be blinded by the sun. Pro - lots of outlets and WiFi connection is fast. Staff are hit and miss. Plentiful but not very engaging or friendly. read more
This was my fiancé and I's first time going to a Chase Lounge! Luckily for us, the wait was about 15 minute but it quickly got longer as many groups checked in after us. We got a text and went to the front to check in which was done through boarding pass verification and showing your Sapphire card. They had a limited option for finger food such as a prosciutto sandwich which was my favorite! They had a chicken wrap, chips and dip, soup, and some brownies. They also had a full bar with quick service. Overall, the food options were a bit limited but I can't complain! I thought the food itself was great and the service was good too. You can scan the QR code on your table to order wine and beer but everything else must be ordered at the bar. They have clean bathrooms with toiletries which is nice. They have different seating from bar, high tops, to booth seating. We were seated at the high top and you don't get to choose seating as it's designated based on availability which is fine in my opinion. Keep in mind, it's not too big inside which is why there's usually a wait. Overall, there's great potential and I did like my almost two hour experience here! They had A LOT of staff and it was reflected in the service. read more
Overall a good experience at the Chase Sapphire Lounge at PHX airport, but other Chase lounges are better than this one. This one is a bit small and you can't order food from the QR menu. It also had a 15 minute wait, which is getting to be a thing at all lounges these days. Once inside the food was still excellent and the staff was friendly. Stop by if you're in the neighborhood, or better yet, don't so I don't have to wait next time! read more
I'm honestly surprised that this Chase Sapphire Lounge has such a low rating. I was fortunate to visit while traveling out of the Phoenix airport and had a great experience. The lounge is located in terminal 4 near the D gates. When I arrived there was a waitlist but luckily as a single guest, I only had to wait about 5-10 minutes. After checking in at the front desk to show either your Chase Sapphire card or priority pass and departing flight number, one of the staff escorts you to a spot in the lounge. I was seated at the bar which was no problem as I was traveling alone and just hanging out until my flight was ready to board. The bar did have a number of outlets if you are trying to work or charge your electronic devices. The interior of the lounge is modern with a large window behind the bar facing the tarmac and an airstream trailer on the terminal side serving to-order dishes. They also have a self service buffet area that has several food and dessert items that were well-labeled with all of the different allergens. Well done. I got a peanut noodle dish (vegan) and a quinoa salad and both were quite tasty. For drinks, they have a full service bar with a wide selection of liquor and several signature cocktails just for the lounge. I tried the "sapphire" cocktail which comes with blueberry, goldenberry, lime, ginger, oregano, and switched the vodka for gin. It was a nice drink. I also tried their espresso martini which was also well done. Strong espresso and not overly sweet. I was sitting at the bar, but the bartenders were very attentive to take new orders, offer water and clear used dishes. A couple of other nice things about the lounge is that they have a well stocked drink cooler, including soda, spindrift, juice, and a probiotic soda, to enjoy while visiting the lounge or to take with you on your travels. There are only two unisex bathrooms but the one I used was clean and stocked with cotton swabs and feminine hygiene products. They had a placard stating that additional toiletry items could be provided upon request. Overall, I wish I could have stayed longer! I feel fortunate to have access to a lounge like this and will certainly visit next time I am flying through PHX! Cheers! read more
Stopped by this lounge on November 16. They said it had just opened 4 days prior so hopefully they have improved since then. There was a 25 minute wait for two of us plus a baby. It was strange because there was a lot of open seating. Maybe they wanted to start out slower. Food was a little mediocre. There is a cute truck/stand on the other side serving cauliflower and wraps. This was probably the better items. I didn't finish the main area items...even the desserts were mid. The drinks were great though. The bartenders were really friendly and the special cocktails were strong but tasted great. Beware of how many you drink! Overall, better than no lounge in the immediate area, but the Amex lounge has better food. I do really like that they have trays to carry your food! And the QR code requires connecting to the WiFi for ordering beer or wine read more
New Chase Sapphire lounge in PHX by the entrance of the D11-D18 gates. The lounge is on the smaller side with limited seating, so a waitlist was in place to avoid overcrowding. The wait felt long, but was actually 22 minutes. I'm someone who likes to show up at the airport no more than an hour before my flight, so with TSA and the wait, it left me less than 10 minutes to enjoy and explore the lounge before my flight started boarding. Definitely plan to come a little earlier or choose a longer layover if you want to check it out. It was breakfast time and they served breakfast tacos in the airstream in the patio area. The self-serve breakfast bar had a small but nice selection of breakfast bao buns, sweet potato hash, pastries, fruit, and yogurt. The espresso machine was great with choice of 2% or oat milk. There was a bar that you can order from, or you can scan the QR code at your table to order drinks. read more
I don't understand the Sapphire Lounge slander! Was here today after making a reservation online. I was about 20 minutes early to my reservation and they were kind enough to let me in! There is plenty of food and all the drinks you could need- water, soda, cold brew, orange juice and of course mixed drinks, beers, wine all included in your card membership. The ambiance is very upscale and the staff was incredibly nice and accommodating. There are plenty of charging stations, and an incredibly clean and spacious bathroom. Highly reccomend. read more
2 years ago
As a data point, I came on December 27 at 4:55 pm and joined the waitlist. I got the text 25 minutes later and you have ten minutes to check in. Unfortunately I don't usually arrive at the airport hours in advance and only got the text to enter when I already started heading towards my gate after 20 minutes of waiting since it was on the far side of the terminal. To join the waitlist, I lined up to talk to a lady holding a tablet standing outside the lounge to join the waitlist. It kind of felt like a bar bouncer. She collected my name and phone number, scanned the priority pass, and checked my Chase Sapphire Reserve credit card as cardholders have priority. I was disappointed there was no ETA or online tracking on the progress of the line. I wish there was a grab and go like Capital One lounges, especially if this is undersized. Even though I didn't even get into Sapphire lounge, I found the initial experience a disappointing especially when this is competing against AmEx Centurion Lounge. read more
Despite the reviews, I had a wonderful experience at this Chase Sapphire lounge. I did not have a reservation but I was fine with sitting at the bar so I was sat immediately. I ordered a mimosa and the friendly bar tender made it with fresh orange juice! It was one of the best mimosas I've had! I also truly enjoyed her conversation; such a kind person. There were two food options traditional style breakfast with coffee, tea, fruit etc. I had a perfect waffle that had some sort of sugar glaze and a breakfast bao that was amazing. In the trailer they had breakfast bowls like potatoes and açaí! Both were good but I preferred the açaí bowl. There is plenty of space if the airport isn't packed, I was there around 8am. They have a very nice accessible bathroom as well. Upon leaving to get to my flight I was gifted a beautiful reusable chase sapphire luggage tag. I have been to a few chase sapphire lounges and never received such gift. I have also definitely been to worse sapphire lounges. This one did very well in my opinion read more
I was beyond thrilled that this lounge finally opened in Phoenix after a long wait! This chase sapphire is definitely not as large or nice as some of the other lounges, but it certainly does the job. Both times I've come there has been a 10 minute wait for me to get in. The service is very friendly and they actually walk you to your seat. I've been sat at the bar both times and have enjoyed the breakfast buffet. The egg and bacon bao is quite good and I've also had the vegan scramble, pbj smoothie, fruit, lemon poppyseed loaf, and coffee. There's also hydration drinks which are nice. I haven't ordered food from here or checked out the airstream yet as I haven't had much time. The lounge is very modern and has a nice ambiance - a very welcome break from most of the airport. read more
8 months ago
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