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I am submitting this complaint regarding an extremely disappointing and stressful experience at the Delta Sky Club at Phoenix Sky Harbor Airport, following a prolonged series of Delta operational failures. My family and I experienced over five flight delays spanning more than 24 hours, ultimately resulting in a flight cancellation due to a pilot no-show. We were rebooked from a nonstop flight to an itinerary with multiple connections and extended layovers. During this time, we were forced to sleep on the airport floor overnight after the Sky Club closed due to a delayed red-eye flight. When the lounge reopened, I attempted to bring my immediate family, including young children and an infant, into the Sky Club. I am a Delta Sky Club member and also hold multiple American Express Platinum cards, all of which include guest access benefits. Despite the extraordinary circumstances -- including Delta-caused delays, cancellations, and significant financial losses (over $2,500 in non-refundable hotels) -- the staff member, Shanta, denied entry to one family member unless an additional $50 fee was paid. What was most disappointing was not simply the policy enforcement, but how it was handled. The interaction lacked empathy, discretion, and basic customer-service judgment. There was no attempt to de-escalate, no acknowledgement of the prolonged hardship my family had already endured, and no effort to keep a family with small children together during an already exhausting travel disruption. The tone and demeanor were dismissive and unnecessarily rigid, especially given the context. As a business owner myself, I understand policy matters -- but so does human judgment, particularly in customer-facing roles during crisis situations. This interaction escalated stress rather than alleviating it. Delta's operational failures caused this situation. Penalizing customers -- especially families with infants -- while offering no compassion or flexibility reflects poorly on the Sky Club experience and Delta's service standards.
This is a nice sky club. It's not huge but it can still accommodate a good amount of people. When we arrived about 10pm on a Sunday we were fortunate to get in because we were told they were almost at capacity. I found the bathroom to be much smaller than other sky clubs, and there are no showers. They do have a bar and of course food, which I skipped this time. Staff was nice, but the facility wasn't as clean as I would have expected. The table we sat at was surrounded by crumbs on the floor, like someone dropped a cake, and the bathrooms could have been a little more tidy. There were a lot of shared spaces wasted because individual travelers sat at a 4-seater area, using one of the seats for their things. This lounge isn't huge to begin with and that limits the space for others even more. Overall I was happy to sit in this space while waiting to depart, but I think there's a little room for improvement.
Food was yummy. The Delta app showed this Sky Club was quite busy but going into the club was easy. No waiting in line at all. However, I would say 80% of the tables were full. A bit challenging to find a spot to sit but wasn't that hard. Overall, quiet and relaxing compared to just sitting by the gate. Would recommend to stop by here before the flight takes off!
I love the Delta Sky Club. I'm always made to feel special every time I come here. The environment is clean, the people behind the front desk, the people in charge of food, and the bartender are really accommodating. There are tons of comfortable seating options with wifi and outlets for you to plug in your devices. They have a variety of hot meals, cold meals, and drinks. There are Starbucks coffee, sodas, milk that includes dairy-free milk, and even syrup pumps. They even have alcoholic beverages at the bar and access to clean bathrooms. The only problem I had with my visit had been the fact that the mask mandate didn't seem to be reinforced and there was a girl sitting very close to us who was being rude and loud and another guest tried to get her to quiet down but she didn't listen. One of the best parts of these lounges should be the calm and quiet atmosphere, but she was yelling on the phone with her friends without using headphones or excusing herself. There was someone who walked by who worked for the Delta Sky Club that didn't say anything.
Hot!!! Hot & sweaty!!! Packed!! Had to Que up for 10-20 mins before being allowed in. WAY TOO SMALL!! There are a ton of travelers & no accommodations, wanted to stop to get a bite before getting on my plane but their food was not available! Super poor planning on Deltas part & makes having the 'gold' or' platinum card a joke!! It's hot & stuffy & crowded, overall it's truly miserable here!! Such a disappointment & huge let down before a long journey!!
Clean. Quiet. Friendly staff. Plenty of seating and areas to recharge. Chose this over centurion because I didn't have a lot of time and it was close to my flight, and was impressed at quality of food and peacefulness. Not very bustling in the mornings, perfect breakfast with fresh fruits and great selections of beverages and other items. I would definitely try this again, especially if centurion is busy or I just need to grab a bite before my flight. They also keep it very clean in here.
5 star lounge. The customer service staff goes above and beyond. They are prompt to clean areas as other travelers come and go. The large buffet of assorted sandwiches, wraps , salads and hot soups are fully stocked and area is extremely clean. The coffee station offers Starbucks coffee and also assorted teas. Full soda machine. On other side there is a full bar offering complimentary drinks and full bar for Purchase. Upon checking in have your boarding pass and Delta Sky Miles membership card to make check in easier. Entire staff is there to help in an instant.
Flying into and out of PHX frequently for many years, I've become well acquainted with the Delta Sky Club in Phoenix. It's probably my favorite of the airports I pass through. It light, bright, and modern, with a lots of healthy snack options. Plenty of outlets for electronics and large leather chairs that create a sense of privacy without the confinement of a booth. My favorite is the unlimited sparkling water fountain. It's the little things...
I have been in a lot of lounges and this is one of my favorites. It isn't the biggest Delta lounge but it's perfect for where it is. For comparison, the Seattle lounge is massive, but it's a nightmare. This club is never busy when I have been here, there is a lot of seating, the food and drink offerings are always very good, and most importantly for me, it's always very clean. The staff is always friendly and check never a line for check in that I have seen. It also has a nice view of Camelback and other desert mountains. Get in free with first class Delta ticket or AMEX platinum + any Delta ticket, amongst other options.
This used to be one of my favorite lounges before the Pandemic they had incredible food. Loved the make it yourself burritos. During the pandemic it was great as they had the best grab and go snacks. Food is Ok now but is mediocre at best. The staff though makes up for it as they are always friendly and helpful. Lounge is a newer lounge and the restroom are always clean, Love going before we fly out and always hit there before we get our luggage upon arrival. Most of the time just to use restrooms and to kill some time before our bags are in baggage claim. Nice place to hang out as these days the gates are jammed back and often times hard to find a seat. There has never been a line for the lounge despite being the only Delta Lounge. Definitely the place to go before a Delta Flight
We are flying delta this time and have access to the club via a credit card benefit. Our flight is at 7a so we decided we would have a light breakfast. I had the jalapeño cheddar egg bites and hashbrowns. Everything was tasty. I will say the selection of items was pretty thin today compared to the last time we were here. Items were fairly picked over and two items were almost completely empty (deviled eggs and Greek yogurt) so appears they had a bit of a rush. It's pretty busy in here (at the moment) as there are so many 6 AM flight flights. It's quiet though and very comfortable - seating still available. The staff are friendly, clearing trays etc. read more
Always polite and professional. Bartender was fast and friendly. Good selection of included and premium pours. Food was OK. Nothing special, but everything seemed fresh and tasted good. It was pretty quiet today and the WiFi was fast. read more
This remains my favorite Sky Club location. The staff is always very friendly. i have never waited to use the rest room here. Food is typically a mix of standard sky club fare, but with a couple twists. I like the fact that the food buffet and the bar are at opposite ends, so i can focus on my needs at the time. read more
9 months ago
I am submitting this complaint regarding an extremely disappointing and stressful experience at the Delta Sky Club at Phoenix Sky Harbor Airport, following a prolonged series of Delta operational failures. My family and I experienced over five flight delays spanning more than 24 hours, ultimately resulting in a flight cancellation due to a pilot no-show. We were rebooked from a nonstop flight to an itinerary with multiple connections and extended layovers. During this time, we were forced to sleep on the airport floor overnight after the Sky Club closed due to a delayed red-eye flight. When the lounge reopened, I attempted to bring my immediate family, including young children and an infant, into the Sky Club. I am a Delta Sky Club member and also hold multiple American Express Platinum cards, all of which include guest access benefits. Despite the extraordinary circumstances -- including Delta-caused delays, cancellations, and significant financial losses (over $2,500 in non-refundable hotels) -- the staff member, Shanta, denied entry to one family member unless an additional $50 fee was paid. What was most disappointing was not simply the policy enforcement, but how it was handled. The interaction lacked empathy, discretion, and basic customer-service judgment. There was no attempt to de-escalate, no acknowledgement of the prolonged hardship my family had already endured, and no effort to keep a family with small children together during an already exhausting travel disruption. The tone and demeanor were dismissive and unnecessarily rigid, especially given the context. As a business owner myself, I understand policy matters -- but so does human judgment, particularly in customer-facing roles during crisis situations. This interaction escalated stress rather than alleviating it. Delta's operational failures caused this situation. Penalizing customers -- especially families with infants -- while offering no compassion or flexibility reflects poorly on the Sky Club experience and Delta's service standards. read more
5 months ago
This is a nice sky club. It's not huge but it can still accommodate a good amount of people. When we arrived about 10pm on a Sunday we were fortunate to get in because we were told they were almost at capacity. I found the bathroom to be much smaller than other sky clubs, and there are no showers. They do have a bar and of course food, which I skipped this time. Staff was nice, but the facility wasn't as clean as I would have expected. The table we sat at was surrounded by crumbs on the floor, like someone dropped a cake, and the bathrooms could have been a little more tidy. There were a lot of shared spaces wasted because individual travelers sat at a 4-seater area, using one of the seats for their things. This lounge isn't huge to begin with and that limits the space for others even more. Overall I was happy to sit in this space while waiting to depart, but I think there's a little room for improvement. read more
11 months ago
Food was yummy. The Delta app showed this Sky Club was quite busy but going into the club was easy. No waiting in line at all. However, I would say 80% of the tables were full. A bit challenging to find a spot to sit but wasn't that hard. Overall, quiet and relaxing compared to just sitting by the gate. Would recommend to stop by here before the flight takes off! read more
2 years ago
I love the Delta Sky Club. I'm always made to feel special every time I come here. The environment is clean, the people behind the front desk, the people in charge of food, and the bartender are really accommodating. There are tons of comfortable seating options with wifi and outlets for you to plug in your devices. They have a variety of hot meals, cold meals, and drinks. There are Starbucks coffee, sodas, milk that includes dairy-free milk, and even syrup pumps. They even have alcoholic beverages at the bar and access to clean bathrooms. The only problem I had with my visit had been the fact that the mask mandate didn't seem to be reinforced and there was a girl sitting very close to us who was being rude and loud and another guest tried to get her to quiet down but she didn't listen. One of the best parts of these lounges should be the calm and quiet atmosphere, but she was yelling on the phone with her friends without using headphones or excusing herself. There was someone who walked by who worked for the Delta Sky Club that didn't say anything. read more
2 years ago
Hot!!! Hot & sweaty!!! Packed!! Had to Que up for 10-20 mins before being allowed in. WAY TOO SMALL!! There are a ton of travelers & no accommodations, wanted to stop to get a bite before getting on my plane but their food was not available! Super poor planning on Deltas part & makes having the 'gold' or' platinum card a joke!! It's hot & stuffy & crowded, overall it's truly miserable here!! Such a disappointment & huge let down before a long journey!! read more
Clean. Quiet. Friendly staff. Plenty of seating and areas to recharge. Chose this over centurion because I didn't have a lot of time and it was close to my flight, and was impressed at quality of food and peacefulness. Not very bustling in the mornings, perfect breakfast with fresh fruits and great selections of beverages and other items. I would definitely try this again, especially if centurion is busy or I just need to grab a bite before my flight. They also keep it very clean in here. read more
2 years ago
3 years ago
5 star lounge. The customer service staff goes above and beyond. They are prompt to clean areas as other travelers come and go. The large buffet of assorted sandwiches, wraps , salads and hot soups are fully stocked and area is extremely clean. The coffee station offers Starbucks coffee and also assorted teas. Full soda machine. On other side there is a full bar offering complimentary drinks and full bar for Purchase. Upon checking in have your boarding pass and Delta Sky Miles membership card to make check in easier. Entire staff is there to help in an instant. read more
2 years ago
Flying into and out of PHX frequently for many years, I've become well acquainted with the Delta Sky Club in Phoenix. It's probably my favorite of the airports I pass through. It light, bright, and modern, with a lots of healthy snack options. Plenty of outlets for electronics and large leather chairs that create a sense of privacy without the confinement of a booth. My favorite is the unlimited sparkling water fountain. It's the little things... read more
4 years ago
I have been in a lot of lounges and this is one of my favorites. It isn't the biggest Delta lounge but it's perfect for where it is. For comparison, the Seattle lounge is massive, but it's a nightmare. This club is never busy when I have been here, there is a lot of seating, the food and drink offerings are always very good, and most importantly for me, it's always very clean. The staff is always friendly and check never a line for check in that I have seen. It also has a nice view of Camelback and other desert mountains. Get in free with first class Delta ticket or AMEX platinum + any Delta ticket, amongst other options. read more
4 years ago
This used to be one of my favorite lounges before the Pandemic they had incredible food. Loved the make it yourself burritos. During the pandemic it was great as they had the best grab and go snacks. Food is Ok now but is mediocre at best. The staff though makes up for it as they are always friendly and helpful. Lounge is a newer lounge and the restroom are always clean, Love going before we fly out and always hit there before we get our luggage upon arrival. Most of the time just to use restrooms and to kill some time before our bags are in baggage claim. Nice place to hang out as these days the gates are jammed back and often times hard to find a seat. There has never been a line for the lounge despite being the only Delta Lounge. Definitely the place to go before a Delta Flight read more
Overall a decent lounge. The fruit and frittatas were good. Nice selection of coffee flavors and snacks as well. Open bar but if you want premium drinks you have to pay for them. It's was not crowded at all and comfortable seating. read more
2 years ago
2 years ago
Always great service morning or evening. I really enjoy this Sky Club vs others in the main hubs. Not nearly as busy and the service is always great. Clean bathrooms and plenty of fresh food. Bar is also nice and well stocked and staffed. Few stools at the bar area. Just wish they had the quiet rooms to hold calls. read more
4 years ago
Great environment and wonderful, bright staff even being 5am! You all will definitely see me again!!! read more
4 years ago
Finally. After a long Clubless drought we finally get a cool spot to chill in the desert. Great bar with a nice Tequila and Mezcal assortment along with a few unique freebies. A different food assortment than most clubs with a really good Superfoods Salad with Kale and a Pomegranate seeds, Swiss cheese and Figs, Spicy Southwest slaw, Avocado Quinoa and Spicy Chicken Enchiladas with rice and a really good Kale Chickpea braise. The rest of the food was standard SkyClub fare. I like how the L shaped space is divided up to make it feel less open and appreciate the fact that there are about 10 different types of seats, almost all with power access. I like that the bar and cafe area are separated. The only downside at all is the lack of views of planes. Nice Camelback Mountain backdrop though. I like the muted colors and art work that looks at home here. The light fixture in the main room is very cool as are the bathroom walls. read more
During peak times, this Delta Club runs out of certain breakfast entrées but once the morning group leaves, the lunch hour becomes very manageable and offers plenty of choices, including main entrées and snacks. The bathrooms are on the smaller size compared to other Sky Clubs but I remind myself that PHX is not considered a hub for Delta Airlines. The staff are friendly and do keep the place clean by removing dishes and cups quickly, once someone leaves a table or spot. There seems to be plenty of electrical plugs and USB ports and that is a plus. The view of the outside is the backside of the airport runway. People have been courteous and respectful during my time spent here. Centrally located in Terminal 3, in the F wing near gate 8 next to the food eateries is convenient for those arriving or departing. read more
5 years ago
4 years ago
Great Food before my flight, great Staff very friendly people and great atmosphere. Way better than ATL read more
Of the Sky Clubs, this one doesn't take the cake. The pictures online are a little misleading because the pictures make it seem like the club is HUGE when it's on the smaller side. The food was good (chicken fajitas, make your own pho, the kale ceases salad, Rice Krispies and Aperol Spritz). It was clean , the staff was very personable but it wasn't the nicest one like in ATL, JFK , DTW but it makes sense for the hubs to have a nicer/larger club. I would go back to the club and pay for a day membership if I didn't have access. good job #SkyTeam read more
Brand new lounge with a great comfortable feel. Loads of seating, incredibly well lit and loads of outlets for all your electronic needs. There aren't as many TVs as other lounges I've been in but that's perfectly fine with me, I think there's enough time for that on the airplane anyway! I came in during breakfast time and they have a great spread laid out in addition to loads of grab and go fruit. Staff is super friendly and attentive as well :) read more
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More info about Delta Sky Club
3200 E Sky Harbor Blvd
Phoenix, AZ 85034
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