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    Saphire Moving & Storage

    1.5 (35 reviews)
    Open 9:00 am - 7:00 pm
    Updated 3 weeks ago

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    Broken items, not including brand new Rubbermaids. I had two items that never arrived.
    Lacey D.

    After spending $4,000 and trying to get anyone to help me or refund me with the only response being we will give you $100 if you take down your reviews. Here I am to let everyone know do not use safe hands relocation. I wanted and expected greats things from a veteran owned company but the lack of communication and customer service was not acceptable. I never read or was told my items would be stored somewhere until another move close to mine was booked and then I would get my items. It took a month. I would attempt to contact anyone every week and I would get we will find out for you with no follow up. I have moved a dozen times by myself and will next time too.

    Chelses D.

    Daniel and Chris claim they are not a broker, but in fact they are. According to their licensing listed on the FMCSA (Federal Motor Carrier Safety Administration) they are listed as a Broker/Carrier. And under "Authority Type" the only active authority status is "Broker". So, I'm going to go out on a limb here and say THAT WAS A LIE! Hope that helps. I should also note that they will not reply to requests for information. You can call them a hundred times and they will ignore you. They will tell you that they will call you back "today" and today will come and go with no call. At this point we think they have stolen from us. Update to add (9/19/2025): I just found out that their common carrier authority was involuntarily revoked as of 9/15/2025. So they are literally only authorized (for now) to ARRANGE moves with Motor Carriers, which is what a broker does. Also, it looks like they are starting a new company because Safe Hands Relocation might be on its way out. Watch out for Titanic Moving Group. They received their HHG broker status 2 days ago! Congrats! Update (9/22/25): we were told that our items would be en route as of today. No one has told us anything. But I did find out that 99% of their interstate moves are contracted out to other carriers. That would be because you are acting as a BROKER for interstate moves!! Attached is the email where they admitted to that.

    Scratched motorcycle

    1 Star -- WARNING: SCAM TACTICS We moved from California to Georgia, and Safe Hands Relocation was the worst moving experience we've ever had. They quoted us one price, then once they had our belongings, the cost went up by $6,000 extra. When we protested, they told us if we didn't pay, they wouldn't move us and we'd lose our $3,500 deposit. We had no choice but to pay. When they delivered, they tried to add a shuttle service fee -- even though a big truck could easily fit in our neighborhood. There was no unloading crew for over 5 hours, so my family had to unload ourselves after paying $17,000+ for this move. Many items arrived broken, and both motorcycles were scratched. This company uses bait-and-switch pricing and delivers terrible service. Avoid at all costs

    Richard T.

    More to come -- I'll continue to share my experience as I work with Safe Hands Relocation. I initially had the opportunity to speak with Mike, and even though I had come across some challenging reviews, I believe in giving second chances. After speaking with Mike, I was impressed by how patient, professional, and informative he was. He answered every one of my questions and scheduled a follow-up call. The very next day, I received a call from someone else at the company, and to be honest, that interaction did not reflect the same professionalism. It left such a negative impression that I had decided to cross the company off my list. Shortly after, Mike followed up with me again. I explained what had happened, and he immediately apologized and acknowledged my concerns. I told him I wasn't interested anymore, but instead of accepting that at face value, he took the issue to upper management -- and that's when I heard from John, the General Manager. John was not only professional, but genuinely sincere. As I shared my experience, he took the time to listen, respond with integrity, and explain what the company truly stands for. His response reminded me that good companies still exist, led by people who care about doing the right thing. Yes, I ultimately chose to hire Safe Hands Relocation. I believe in second chances, and I don't base my decisions solely on negative reviews -- especially when people can often be unfair or one-sided online. So far, I'm feeling very confident in this decision and look forward to seeing it through. Thank you again, John, for reaching out and showing what real customer service looks like. It's rare these days to receive a genuine apology, and even rarer to speak with someone who truly values your business. Stay tuned -- I'll continue to update this review as my move progresses.

    Rod A.

    Avoid this company at all costs! They are a fraud & a scam! Should have done more research on other review sites besides Google before booking them for my out of state move. The Google reviews have to be fake as there is no way in hell this company is remotely close to 2 stars! They have terrible reviews on Yelp & Trust Pilot. They claim they have their own trucks but they don't. They showed up at 6:35PM when they had confirmed a 12-3PM pick up. After several calls & texts around 3PM to everyone at Safe Hands to find out what was going on, nobody responded! It wasn't until after 5pm that the driver responded saying he apologized for being "a bit late". Not only was he extremely late but he showed up in a U-haul truck. Huge red flag! When I asked him if he was driving that cross country, he said, "No. We just take your items to a dispatch center." This was never mentioned on my initial call with Safe Hands when I booked the move. Now the negative reviews make sense about lost items. Then I get a text from someone at Safe Hands stating I had to sign a document & remit payment before the truck can be loaded. They wanted me to Zelle a Eduardo Briseno who they stated was part of the team. I wasn't going to that! What legit company has their customers pay an individual & not the company? Soon after, the sales manager Danny text me stating my deposit is non refundable if I didn't proceed which now makes more sense they didn't offer me to pay via credit card for my deposit as I could have disputed the charge. Instead, I paid via Echeck & lost my deposit of over $1K. Attached are the screen shots of my texts communications. I will be pursuing legal action so that this company doesn't defraud someone else.

    This is my doggy butter

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    Ask the Community - Saphire Moving & Storage

    Review Highlights - Saphire Moving & Storage

    On moving day, the crew meticulously wrapped up my furniture and used extra plastic to protect my things, leaving me with no worries that anything would be damaged during transport.

    Mentioned in 2 reviews

    Read more highlights

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    SecureSpace Self Storage Miami Coral Way - SecureSpace Self Storage in Miami, FL.

    SecureSpace Self Storage Miami Coral Way

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    This has been one of the worst customer service experiences I've ever had, and I'm relieved I…read moredidn't end up storing my belongings here. I reserved a unit online and was required to upload my driver's license. I tried more than a dozen times and the system would not accept it. I then called the Coral Way location and spoke directly with a staff member, who asked me to email my ID to her. She confirmed she received it while I was on the phone, told me everything was set, and provided me with my gate code and storage unit number. A week later, my daughter went to the facility on a Sunday with a full car, ready to unload and the gate code did not work. Since the office was closed, the call center answered. They told me the issue was that my ID was never uploaded. I explained the entire situation, including that the onsite employee had received my ID and issued the gate code and unit number. They even contacted the district manager and claimed the issue was "fixed." After 45 minutes of back-and-forth, the gate code still never worked. I requested a refund the following Monday. It has now been over a week and a half (almost two weeks), and I still have not received my deposit. I keep getting the runaround with no resolution. This experience was disorganized, frustrating, and completely unreliable. I strongly advise anyone considering this location to stay away. I truly feel like I dodged a major bullet. KEEP AWAY I have contacted the office directly multiple times. All with no results.

    I've been attempting to call this place, "There's are zero calls ahead of you..." and no employee…read moreanswers the phone. I contacted corporate & they sent 2811 a message to call me, no call yet & it's been four business days since they received the message. Can't sign the contract emailed because I have questions. I travel & currently not in the Miami area.

    StorageMart

    StorageMart

    (1 review)

    Allapattah

    I went to this storage facility to see how it looked and to check some specific storage units that…read morewere available. I randomly discovered this place while searching for storage on Google Maps. What caught my attention about this particular storage right away was the prices - they looked very reasonable online on the official website. I had checked a few other storage facilities around Midtown Miami, and StorageMart definitely offered the best deals for the same-sized units. But when I actually visited the StorageMart and spoke with the Rental Office manager, he told me that the prices are a little higher if you book directly with them. The online deals are cheaper; take note of that! Another plus about this facility - there were three people working at the Rental Office that day. At other storage companies I visited, there was usually just one person at the office. The manager here was nice and friendly. He gave me a tour of the facility and answered all my questions. I left with a very positive impression of the place. Everything looked very good and clean. There were no weird smells on the floors. Every floor I checked had good lighting, and the air conditioners were working well - the air was perfectly cool. The only negative thing I can mention about this facility is that there aren't many parking spots (I believe I counted just about six). When I arrived, all the spots were taken, so I had to park on a side street near the storage. Also, honestly, the location of the storage isn't ideal. It's separated from Midtown Miami by a highway, so it's definitely complicated if you're a pedestrian and want to walk there from Midtown. To sum up: I think this StorageMart property is very nice, and I am seriously considering renting a unit here. I can absolutely recommend it!

    From the owner: StorageMart self storage in Miami offers climate controlled storage units in an all-indoor…read morefacility, so you can protect your storage space and your things from the weather's whims. Conveniently located just off Highway 441, you can come and go with ease. Our Miami self storage facility features multiple loading bays large enough for moving vans and trucks, as well as complementary carts to help save you time and to help save your back. In addition to our everyday low prices, we also offer special pricing when you rent your storage space exclusively online. And don't forget to check out our seasonal deals and special offers throughout the year. When you need a Miami storage unit, come to StorageMart for affordable self storage near you.

    U-Haul Moving & Storage of Greater Miami - The worst customer service ever . Avoid this place like the plague. Read the reviews they definitely do not mislead . Stay far away from

    U-Haul Moving & Storage of Greater Miami

    (46 reviews)

    Downtown

    Service was incredibly poor. Upon arrival I wasn't greeted or anything just asked me how old am I…read more As soon as I said anything under 25 the man at the front asked what my last name was which I gave. And right after I did he was like have a nice day your reservation is canceled because I'm not over 25. Mind you not the U-Haul policy is 18 plus. Very unprofessional and not welcoming

    Find somewhere else. This place isn't any cheaper than other storage places and it's mess up your…read morelife level disgusting. The most damning thing about this location is the roaches. I had clothes and some personal belongings here for under a month. When I came back everything was covered with roaches, roach eggs and black grit (I'm assuming roach poop though maybe it was rat or mouse poop. I took home my first batch of boxes and had to isolate everything outside while I painstakingly went through every fiber, pulling off the roach eggs and then crushing them so they wouldn't hatch. Each box I would open was a quick whack-a-mole of a few live roaches, the a thorough investigation of every piece to find the eggs. Then I washed and dried everything and sprayed down non clothing items with all purpose cleanser. I still have a couple boxes on my balcony that I haven't had the wherewithal to tackle - imagining the eggs and roaches that lie waiting for me there. When I came back for the last box, I ended up just throwing 95% of my stuff in the trash including a comforter and duvet that I really liked. Couldn't deal with another extermination process. Other things that make this place unacceptable: rat traps in every storage unit. Pros and cons - at least they're doing something about the rats. But still - there are rats. The last day I was here - the elevator wasn't even working properly. The elevator door on the 7th floor wouldn't close all the way on its own so it wouldn't go down. I tried calling for help and got no response. I had to send my roach infested box in the elevator on its own, then close the doors manually, run down to the 6th floor and call my box back to get on it. I thought I read somewhere that it's climate controlled but it's not. There are only fans. Mayyyybe this place could work if you're storing metal items that are not attractive to roaches but I would just try somewhere else with better ratings.

    Saphire Moving & Storage - movers - Updated May 2026

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