I had an excellent experience at Staten Optical. I walked in and was greeted right away. They took…read moremy glasses and, within minutes, Jose had then fixed and properly sized. The entire process took under five minutes, and I appreciated the fast, friendly, and professional service. If you need quick adjustments or repairs, Staten Optical is a great choice. Kudos to Jose for the efficient work--I'll definitely return for any future needs. - Jenna was amazing as well!! .

WORST PLACE! I can't talk about other locations but the one in santee off mission gorge rd is…read moreHORRIBLE!! Don't come here! I had a pair that they gave me the lady said i can just keep them as a spare and i went in to get my other real pair and and the guy said ya we need them back!! Like don't have ur employees tell me one thing and do another!!!! And he was like why you only paid for one pair it's like well your guys employee said I could keep that pair just horrible service

Luis was so helpful and awesome to help me with my sunglasses and prescription. The eye center…read morehere in Santee is the best!

Luis Rivera is the most helpful and kindest man on the planet, he is so helpful in answering…read morequestions. This place could not run without him and we appreciate his hard work.

When I forgot a conflicting appointment for my son, they juggled things around and managed to…read moresqueeze me in so he could still make both! Thank you! Been coming here for all our eye care needs for years, the only place I'll go in the area!

Great doctor and staff - straight to the point, very honest and didn't sell me on anything at all…read more I was hesitant to provide background that I started struggling a bit to see road signs at night due to it being my first time at an eye doctor. I was thinking any optometrist would try to sell me on a prescription (ridiculous I know - call me skeptical lol!) The testing took 15 min, very efficient. They caught exactly my issue, astigmatism. I do however have 20/20 so he explained that tho I may struggle in more dimly lit areas, glasses were not necessary! Gave me a prescription anyways in case I wanted to see clearer, but assured me my eyes are developed enough to not need any help currently. Great place! Would have given 5 stars, but their sanitization processes are lacking a bit. Things were a bit dirty - but I didn't mind lol!

Got a nice, patient demonstration of a new technology. The store can do all normal optician…read morefunctions.

I had a appointment with Dr. Makor and she is the sweetest! I was a little nervous to get my eyes…read morechanged because it's been a while and at another location I didn't have a good experience. Dr.Makor makes you feel like a friend you haven't seen in a while. She helped me feel calm and made me laugh a few times. She is worth every penny! I felt she listened to all of my concerns and answered all my questions. The lady in the front that stalls the glasses I wish I remembered her name. She was so sweet! She was also very helpful and patient. She deserves a raise!

I have had outstanding experiences with the caring people at Dr. Grazian's office. Dr. Grazian…read moretakes the time to get my prescription correct so I can see well. My glasses got a chip in them and they were so responsive in the office to get them fixed. Mark's customer service especially made all the difference. He is very caring and knowledgeable. The lenses were replaced, and the pairs of glasses I've gotten have all worked well for me. The people at this office are all very kind, caring, and provide excellent customer service. If there's any problem, they take care of it. Thank you Dr. Grazian and staff!

I have been trying to find a competent and precise optometrist over the last 10 years, and after…read morehaving dealt with several others who couldn't get my contacts and glasses prescriptions quite right, Dr. Grazian understood my concerns and expectations, and did an amazing job to get them right. In fact, he even assisted me in correcting my reading glasses prescription from the VA at no additional charge. Although their office may be more expensive than others, in this case you do get what you pay for. I would highly recommend Dr. Grazian for any like me that aren't willing to compromise on their eyeglasses and contacts prescriptions. His staff is very helpful as well.

Kinda disappointed! The selection for men is minimal. There wasn't mush on the sales racks for men!…read moreI think 4 shelves and nothing over size 12! However there are over 10 sales racks for women. Same goes for dress shoes! Accessories for women are ample but for men is non existent. I was able to find a pair of shoes but if I didn't have a gift card I would have walked out! There really wasn't any help in service. Prices are ok.

Me and my daughter came here for her bday shopping spree. It's so much better to be able to try the…read moreshoes on in store than shopping online. Almost always have to exchange. Cielo checked us out and was very friendly and helpful. She helped my daughter set up a DSW account so she would get points. She also took the time to Manually add her Bday so she would get a gift next year. It's always such a plus to have a good associate in store. It makes you want to come back. Cielo did a great job. They always have an amazing selection for everyone. I have been here a couple times and I always find something I like. My daughter has been here a couple times in the past months. It's the first shoe place she wants to go.

I had an incredibly frustrating and unprofessional experience at LensCrafters, and it was a…read morecomplete waste of time. A few days before my appointment, I came in to ask questions about my insurance and options. One employee was genuinely helpful and told me I'd receive $200 off my contacts if I purchased glasses. That information was the main reason I chose this location and scheduled my appointment. When I returned for my actual visit, the tone was immediately different. The front desk was dismissive, and once I was taken back, the majority of the staff was flat-out rude. The employee who originally helped me wasn't there, and every interaction after that felt like I was inconveniencing them just by asking questions. To be clear, the doctor and the male technician were the only positive part of this experience. They were both kind, professional, and genuinely helpful. Unfortunately, everyone else I interacted with completely overshadowed that. When I mentioned the $200 promotion I was told about, the staff acted like I made it up. They questioned how I "heard about it," then openly talked badly about their own coworker to me, saying she's "really old" and often gives incorrect information. That was extremely unprofessional and uncomfortable, especially said in front of other customers. Instead of trying to help or clarify, the staff seemed to gang up on me. I was there with my mom, and neither of us felt respected. Getting basic answers required far too much effort, and no one showed any interest in actually helping. To make matters worse, when I finally tried to order glasses, I was told I couldn't get the frame or the color I wanted. When I asked if they could check availability at other locations, they said they couldn't do that. No alternatives. No solutions. Just dead ends. I already don't enjoy going to the mall because the environment feels rundown and stressful, so for me to make the effort to come in and be treated this way made the experience even more frustrating. Between the misinformation, rude behavior, and complete lack of customer service, this location is not worth your time. If you plan on using this company at all, do yourself a favor and go to another location. For what it's worth, Roger the manager was polite, but the behavior of the rest of the staff needs to be addressed, it's a clear reason why this location loses business.

Beware when going to Iris Bright Optometry inside Lenscrafters at Parkway Plaza…read more I went in for a checkup visit and a new prescription in early October. After wearing my new glasses for 4 days, my eyes started to feel strained all day and I was experiencing headaches. I went in for a follow up with the optometrist and received a new prescription. After wearing the second new set of glasses, I experienced the straining and headaches again. I called and was asked to make an appointment for another follow up visit with the optometrist a couple of days later. When I arrived for that visit, I was told that the optometrist would not be seeing me and that he would not be giving me another prescription. It would have been nice to know this before I arrived for that visit instead of being surprised by this news when I arrived. I'm not sure what the reasoning or thinking was here, but I certainly do not feel like I was a valued and respected patient and customer. I received a full refund for the glasses I had purchased from Lenscrafters. When I asked for a refund for the $54 co-pay for the optometrist visit, I was told that I would have to speak with the manager of the Lenscrafters location and was told that he would be giving me a call. Nearly a week later, I still have not heard from the manager. I am now left with a prescription that is no good and will have to pay the full price out of pocket for a visit with another optometrist somewhere else. I have been wearing glasses for 30 years and have visited optometrists and purchased glasses through Lenscrafters many, many times (when my insurance has allowed it). In all of that time, I have never experienced anything remotely like this. This has been a truly disappointing experience. I will never do business with this Lenscrafters location again and am considering not visiting any other Lenscrafters location in the future.

I walked in today with my eyeglasses. They had stripped screw that would no longer stay secure. The…read moreyoung woman at the reception desk greeted me. I asked if they did small repairs. She said they could and took my glasses off to a counter a few feet away. She spent several minutes Trying to install the little screw that I brought her.she then tried to tweak the little hinges on the frames themselves and then brought them back and said she was sorry she could not take care of it. She recommended I take my Columbia glasses to the Oakley store since they sell Columbia glasses there. I asked her if she knew any nearby but she did not. I said thanks and I took my glasses over to Kaiser Permanente where I purchased them. When I got to Kaiser I explained to the person working at the counter that I could not get the screw in anymore as it was stripped and they said they could take care of it for me. Iopened up the glasses and handed them to a technician who pointed to the hinges and asked what happened. While the young lady at eyeglass world was working on them she crushed the hinges together with the needle nose pliers she was using, (where the screw goes into and the arm) would no longer fit in place. I was told they could try to fix them but there was a great possibility that it would fall apart and be ruined. The tech at Kaiser worked on them for about 15 minutes and gently was able to pry the little hinge open far enough to be able to get the arm installed and a new screw which was tapered in place because of the threads being crushed by the pliers. It is my fault for not looking at my own glasses before I walked out of eyeglass world but I really wish that the person working there would not be so deceitful as to Damage my property and then hand them back to me with a smile and recommend I go somewhere else. For this reason I cannot trust this company, specifically this location to work with my property or earn my money and respect.

I came in here after having a rough experience at another store. Wow what an experience. Everyone…read morewas was welcoming and friendly. Victor and Amanda helped me find my Third Pair of glasses that Tia the district manager was helping me out with. I told Tia the wrong store too!! I told her I was going to santee and accidentally came to El Cajon. I am glad I did because I found the perfect pair of glasses and had fun doing it. Victor was very helpful and knew exactly what I was looking for. He let his personality show and made me feel like one of his friends. Amanda was super busy but made time to make sure I was taken Care of. In fact they were both busy but still made sure I was taken care of. Way to JK team. Can't wait til my lenses get here.

We've been going here for years now. Great service modern optometry equipment and a broad selection…read moreof glasses to choose from.

I have been going here for about 2 years, but I think it's time to go find a business that cares…read moreabout client needs. These two stars are only because I had a good eye exam experience with them, and it was a delight working with Dr. Jay. I think their rude manager and staff, and overall reluctance to help is their problem. I ordered a pair of prescription sunglasses from them about a month ago. At the time of ordering they told me that it would be ready in two weeks. I leave for a month-long trip out of the country in two days and that was the sole reason I ordered the glasses so far in advance. After multiple calls to enquire, all they keep giving me is answers like we can't do anything to expedite them, our hands are tied, our insurance dictates the lab, etc. I have been with the same insurance for 8 years so it's hard for me to see how my insurance suddenly has stopped working efficiently. They behaved as if I never mentioned my month-long trip ever. They are leaving me voicemails saying your glasses will be ready next Wednesday and the team will promptly call you. Well, my phone will be off and I won't be in the country next Wednesday. One of their rude employees even said "I know everyone would rather have their stuff expedited and have them before time", well after a month of waiting I feel I am hardly asking to "expedite" anything prematurely. The manager didn't even return my call back because I missed her first call and she left me a voicemail after that when I returned her call she wasn't available an di could never get hold of her. It's like they have just decided to not help customers out AT ALL. They are not ready to accept any blame or fix anything and talk to me as if I am at fault for their incompetence. After so many good reviews, I genuinely thought I had found a good optometry in my new community as I value local businesses so much but I am reluctant to do any transaction with them in the future. I know losing ONE customer might not affect businesses but I shouldn't have to beg for good customer service. I am highly saddened and disappointed as a customer to be working with businesses that have no heart, soul, or empathy.

I've been a client at Lake Murray Optometric for over 25 years. Each and every time I come in for…read moremy annual eye exam and consultation I feel welcomed and appreciated. Every staff member greets you with a warm hello and smile. My previous Dr. left to another facility so I had the services performed by Dr. Rachel Inlow and she was nothing short of amazing. she was very detailed and conveyed the information in an easy to understand language. I'll definitely be requesting her for my next annual exam. The fees are very reasonable (I had to pay "out of pocket) and I consider a great value. If you're due for you annual exam I highly recommend Lake Murray Optometric without reservation. Also recently my wife's expensive pair of glasses became damaged (one of the ear piece hinges broke and couldn't be repaired). I brought them to Lake Murray Optometric (where they were purchased) and Des Elsen one of the Opticians said she'd try and get the frames replaced under warranty. She was successful and when the frames were received she sent the frames out for installing the frame lenses. Everything was performed under warranty and with a smile. Thank You Des for saving us hundreds of dollars!

I had an outstanding experience at Lake Murray Optometric. From the moment I walked in, the staff…read moremade me feel welcome and taken care of. The front desk team is friendly, organized, and efficient -- check-in was quick and they were great about answering my questions and explaining my insurance benefits clearly (which is something I really appreciate). The office itself is clean, bright, and modern. You can tell everything is well maintained and the environment feels calm and professional. They have a great selection of frames -- from stylish everyday options to higher-end brands -- and the staff was patient while I tried multiple pairs. They never rushed me and actually helped me find a frame that fit my face shape perfectly. Dr's there was incredibly thorough with the exam. They took the time to explain each step, showed me images of my retina, and made sure I understood my prescription. It really made me feel like they care about eye health, not just selling glasses. What stood out the most was how personal the service felt. Every person there was kind, attentive, and customer-focused. You just don't get that