Our experience at Santé was disappointing, primarily because of the lack of hospitality. From the moment we arrived, we felt that the staff lacked the warmth, attentiveness, and professionalism that should be part of a good dining experience.
We arrived slightly before our reservation time and weren't greeted or given clear direction on whom to check in with. There was one person with a device and another at a computer. When we approached the person at the computer, he directed us to the other person, whom we hadn't even realized was handling check-ins. The person checking us in then couldn't find our reservation, despite my having the confirmation on my phone. After looking us up by my phone number, he explained that our table had been given away to someone else because he mistakenly thought they were us.
We were flexible and happy to sit at the bar, which we had listed we wanted a vibey table for celebrating birthdays in our reservation. The seating mix-up itself wasn't a big deal. What stood out was how the situation was handled. There was little effort to make us feel welcomed or to create a positive first impression.
I had also noted in our reservation that we were celebrating birthdays and mentioned it again when we arrived. It was essentially brushed aside, and not once during our visit did anyone acknowledge our celebration. It's these small gestures that make guests feel valued, and their absence says a lot about the overall hospitality.
The food was underwhelming for the price. My ravioli was $44, which felt excessive for a dish that wasn't particularly complex or memorable. My husband enjoyed his haddock, and it was a good-sized portion. However, the couple seated next to us sent their haddock back because it was cold in the middle, and it had to be remade. The cocktails were good, which was one positive aspect of the evening.
Even some of the smaller interactions contributed to the overall impression. When I asked the female bartender for a straw, she placed an unwrapped straw directly on the counter rather than handing it to me.
Ultimately, our biggest issue with Santé wasn't any single mistake. It was the overall culture of hospitality, or what felt like a lack of it. The interactions felt transactional rather than welcoming, and there seemed to be little awareness of how the guest experience was being affected. Good hospitality is about more than serving food and drinks; it's about making people feel acknowledged, comfortable, and appreciated.
Our recommendation is to skip Santé. The restaurant isn't terrible, and the cocktails were good, but the food didn't justify the prices, and the lack of genuine hospitality made the entire experience underwhelming. There are plenty of places where you can enjoy a good meal and feel welcomed at the same time. Unfortunately, Santé didn't deliver on that front. read more