Service is pretty solid I get a constant 850 to 900 mbps, customer service is hit or miss over text…read moreor email which is a lot more convenient for me most of the time because of my busy schedule which has been a lot of the issues lately i have been charged an late fee every month for the past 3 to 4 months because they don't get my texts nor emails which they said it should be fine to do for payments schedule which cant be moved to the date i want because of their billing company ? I have been with them for over 4years now and one of the first fiber members in Utah county the value of the fiber internet keeps me around! But communication could be so much better utopia as well or i would of left months ago .....

Apparently this company is run by 20 year olds with little training and zero customer service…read moreskills. When things don't go exactly as planned, it is very poor policy to blame the customer. Intellipop doesn't seem to understand this. There were communication issues with this company and because I didn't respond exactly how they thought I should, they had to explain to me how it was my fault. This is exactly how a Gen Z would think in this day and age and not surprising. The owner of this company should teach his/her "kids" how to properly respond to customers in a way that makes the customer feel good about working with the company. If you have a choice to make regarding providers, I would recommend that you look elsewhere as I am doing after being let down by this company.

I came home today to find that a corner of my yard had been dug up and opened for what I understand…read moreis a UTOPIA installation. What concerns me is that no one contacted me beforehand, left a notice, knocked on my door, or otherwise informed me that work would be taking place on my property frontage. I had seen crews working across the street to provide service to new neighbors, but I had no idea that work would also affect my yard. When I spoke with the workers, I was told this is the only access box on the street and that if additional neighbors request UTOPIA service in the future, similar work may need to be done again. In addition, the work area has obstructed access along the sidewalk. We have small children in the neighborhood who regularly ride their bikes, scooters, and play along this route. Today, the excavation and equipment created an unexpected obstacle and safety concern for children and pedestrians using the sidewalk. As a homeowner, I believe residents deserve advance notification when construction or excavation will impact their property, even if it is within a utility easement. A simple notice would have allowed neighbors to plan accordingly and be aware of any temporary disruptions or safety concerns. I would appreciate an explanation of the notification process, what steps will be taken to restore the area, and whether residents can expect additional disruptions in the future if other homeowners request UTOPIA service. In addition to the pictures from this afternoon... I have posted a picture of what utopia could do in the future to protect homeowners and children and community people from getting hurt Thank you for your attention to this matter.

The technicians that went to my mother's house decided that it would be smart to drill through the…read moresewer main to run fiber.(This service was for my mother's neighbor by the way)she goes with Google Fiber because it's Google Fiber and has a much more secure infrastructure. As an electrician I just can't for the life of me figure out why that would ever be a good idea. There was sewage leaking through every faucet, drain and toilet.. spraying up onto the air!! This wasn't just her sewer main but also their client's! So apparently their practices are most likely shady and against code. (Classic lazy Utahn business tactics.) My mom had to go stay in a hotel which she couldn't work in due to needing her Internet at home to work. She lost days of work, sleep and had the stress of her house being covered in sewage! I'd say literally go with anything else.

I live in Heber City and don't have many Internet options, but I have been very happy with UBB for…read morethe 10 years that I have lived here. There have been very few problems, I seldom need to reboot the router, and a few weeks ago when a piece of their equipment failed, they were at my home in a few days and replaced it. When I have called tech support I have had courteous service with little to no waiting time on the phone. All Internet providers have issues from time to time, but UBB has been very reliable for me overall.

When I decided to give UBB a try, they scheduled the install within 2 days of my call. They honored…read morean advertised price from a mail flyer that I had received a few weeks earlier. The person I spoke to was friendly and helpful, and not "salesy". The install only took a couple hours and the technician knew what he was doing. He gave great advice regarding modems and routers and how to get started. I rented eero devices from UBB for a couple months, then bought my own when there was a good sale. It was no trouble at all to return their equipment - they came and picked it up. The service has been really fantastic. The speeds are more than we need, and I have a few dozen devices between our phones, tablets, laptops, a home computer, and a collection of smart home devices and cameras. I work from home about 80% of the time and I have no complaints!

Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

Kymlee is a natural at coaching. She has been coaching me for the last couple of years. She asks…read morequestions that really make me think and has helped me tremendously in making changes in my life and in achieving my goals. I would highly recommend her services. -- JBro

From the owner: Psychology Masters degree and life coaching, I want to help you empower you to be your best. Feel…read morefree to call or text me. I look forward to working with you. Check out my Facebook page Kymlee Life Coaching

Great service with awesome employees. Absolutely the BEST…read moreSERVICE EVER!!! Joe made sure we got the phone we needed in the limited time we had in the area.

Tyler and Alfredo are the best!!! My husband and I recently switched because they were able to…read moreprovide us with a much better deal than what our current provider had to offer. Tyler made sure to ask a lot of clarifying questions to get an understanding of what would fit our needs and our budget. We got the deal of a lifetime and were able to stack three promotions/offers! They made sure we got as good as a discount as they could offer and remained flexible as we changed our minds to fit our needs. I'd definitely recommend this location over the other ones I'd been to.