Clayton was our tech and helped us understand our system and took the time to walk me through the…read morefiner details. Ended up getting a new system. Thanks Clayton!

We have used Triple T since moving to Utah. They come every 6 months to service our HVAC that we…read morehad installed by them as well as check all of our plumbing including our water heater. We are very pleased with the courtesy and knowledge we have been shown and given. We HIGHLY recommend this company. they are quick, through and honest. Most recently we had Jordan C check our plumbing. He is and was great and answered my many questions. This company is awesome as are their employees!

Jimmy is awesome. He came recommend from someone that did the framing in our basement and I…read morecouldn't be happier with the service I received. Jimmy is prompt to respond, timely to arrive, and works incredibly fast. He did my entire basement and ran multiple lines throughout my backyard to a sport court and a patio in less than a couple of days. He is very honest and reasonably priced. I would highly recommend Jimmy to anyone looking for electrical work.

Last night my water heater decided to start leaking, so I reached out to some friends and asked…read morethem if they knew any good plumbers. I received several recommendations. One guy stopped by and let me know the job would take a minimum of three hours and cost me $550. I called Robert Carter, and he drove up to my house from Spanish Fork (I live in Draper) within an hour. Stopped by, took a look at the issues, went to buy supplies, and within an hour and a half, he was completely done. Super friendly guy. He's a master plumber, licensed and bonded, and the quality of his work was really impressive. Oh, and did I mention cost yet? Well, let's just say he saved me HUNDREDS of dollars. Several times he mentioned that he "couldn't sleep at night" if he charged people what the larger companies charge. If you are in need of an honest plumber who does high-quality work, but at a fraction of the price, this is your guy.

Last week we came to Provo Utah to visit Grandma and her 20 year old water heater broke. After…read morehaving another company come several times to fix the unit. We decided to replace it. Robert was fast and efficient. Talk about honest and hard working. I really appreciate that he showed up on time and did exactly as he promised. Great Guy! I would highly recommend him from my experience. I wish Robert and his team the very best!

We had been using Platinum Air since 2012 and have spent over $36,000 with them, including $24,750…read morein July 2021 for two new heat pump systems. What has followed has been four years of frustration, misdiagnoses, leaks, water damage, safety issues -- and ultimately, being dropped as a customer when I let them know I felt it was important to inform the community about what we had gone through. July 2021 - New System Installed, Immediate Problems Two heat pump systems were installed. Britain was helpful in recommending them for our solar setup. However, they didn't cool from the start. After multiple sweaty nights, a tech finally returned July 29 and said the issue was missed settings from install. August 2022 - Freon Leak and Ongoing Cooling Issues The main floor unit again wasn't cooling. They diagnosed a Freon leak but didn't locate it. We paid $300 for sealant and more Freon. The upstairs unit--previously fine--also stopped cooling. The issue? The same install settings had again been missed. July 2023 - Freon Again & Water Damage The downstairs unit again wasn't cooling due to the leak. No charge that time, as they were also repairing a roof leak from a garage heater vent they'd installed. That vent continued leaking until this year, though they told me to call a roofer--despite it being their install. June 2024 - Freon Again Same unit, same problem. They offered to waive charges if we signed up for their maintenance plan. We did. June 2025 - Same Freon Leak, New Tech, Finally an Answer Again, no cooling. A new tech identified a manufacturer defect in the outdoor unit. They said they'd contact Goodman. A week later, they called on the way to the appointment to tell me I'd need to pay $750 for the replacement. I was stunned. They said their warranty only lasted 12 months, and since our first Freon problem was reported at 13 months, it wasn't covered (my new HVAC company has a 10-year parts and labor warranty). We had been out of town that summer. Plus, a manufacturer defect means it was faulty before it was installed. Serious Safety Issues with the Attic Unit: We'd get a random terrible smell from the upstairs returns for the last few years. I assumed it was a dead animal but then it would quickly go away. I paid $1,000 for a commercial duct cleaner due to our high ceilings. They found no animals--but sparks shot from the wiring when they turned the unit back on and there was a code on the unit they weren't familiar with. The cleaning company sent an HVAC tech who: -Identified the code as normal -Said the wiring was NOT up to code and we were lucky it hadn't started a fire -Noted it was missing a condensate trap, which explained the smells He kindly fixed the wiring. In March, Platinum installed the missing trap. No smells since. Water Damage & Denied Responsibility: Two weeks ago, the upstairs unit began leaking through our ceiling and wall. Platinum said the unit was tilted and not draining. They fixed the platform, but denied responsibility, blaming other contractors. No one else had been in our attic this year except their tech in March--who worked on the DRAIN and said nothing about tipping. Rental Property Issue: They also replaced the HVAC system in our Draper rental in 2021. A duct cleaning company later found the filter housing wasn't sealed, so dirt bypasses the filter entirely. They had to brace it with a five-gallon bucket to try to keep the panel closed. I didn't even call Platinum about this because I didn't have time to deal with it. False Claim of Verbal Abuse: I expressed frustration to the tech on the phone (I was crying) about the $750 charge to replace the defective unit. They later claimed I was verbally abusive. That is absolutely NOT true. Yes, I was frustrated--after 4 years of continual issues and another recent water leak. I had told him my frustration was not with him, but the $750 on top of everything else we had dealt with. He was very kind and professional. Frustration isn't abuse. Final Thoughts They claimed they'd "bent over backwards" for me, which floored me. I've rearranged my schedule again and again for their service calls, dealt with constant issues and temporary fixes, and stayed loyal. I never wanted them to have to come out repeatedly. Since all this, I've spoken with two HVAC companies. One (in business 38 years) was shocked and offered to testify if I take legal action. Another company said the charge for replacing a defective unit was completely unreasonable. After all of this--and nearly $40,000 paid--I feel disrespected, betrayed, and beyond frustrated. When I told them I would pay the $750 to replace the unit but planned to leave an honest review, they dropped us as customers after 12 years, said I'd need to find someone else to replace the defective unit they installed, claimed they weren't responsible for any of the drywall damage, and threatened legal action if I damaged their reputation. That says everything.

They have helped us several times. And every time they are very skilled, professional and honest in…read morewhat they do. They are very efficient in solving problems and their isn't a HVAC company that has more knowledge or expertise in this field. I highly recommend them to everyone and will continue to use them whenever I have a need!

Fantastic service on my hot water tank. David is exceptional and knowledgeable. I have other…read moreplumbing projects and am looking forward to having Thomas Plumbing & Affordable to work with me. Teresa

We have had Thomas Plumbing come to our house twice and they have been phenomenal both times! They…read morehave diagnosed and fixed the problems quickly and efficiently, and super are great to work with!

We use Matt for our property management company and cannot say enough good about him! He is very…read moreresponsive, affordable, honest and efficient! It's hard to find someone like that in the industry, and we appreciate him so much!

Matt was an amazing help!!! He professionally explained to me what he was doing to my sink while he…read morewas doing it & showed me his work every step of the way! He was professional, courteous, friendly, and outstanding to say the least!!! I would highly recommend using him! Thank you Matt!!!!

Gillett Heating and Air Heating HVAC Spanish Fork, Utah, is utterly unreliable…read more I initially discovered their services through Rocky Mountain Power and spent over a week working with Brad, the salesman, to finalize pricing and scheduling. However, on the scheduled date, when the technicians arrived to assess the property to report back to Brad, I was met with confusion. On Saturday morning, Brad called to inform me that a gas line could not be installed in a specific area. I trusted his expertise and pointed out that I wasn't knowledgeable about these matters. However, he then claimed that I had requested an additional work to the quote, called "line height," which I had never hear of this and don't know what line height is technicians that came out. Suggested this. Never did agreed and didn't even understand. I took a week off work, flew into Utah on Thursday to meet with technicians to do it over. Look on the property. and was prepared to start the job on Monday, but everything fell apart. Brad was not only agitated but also dismissed my legitimate questions and wrongfully accused me of being aggressive when I sought clarification. I made it clear that if he couldn't honor the commitment made, I would find another provider. Despite his promise to call me Monday morning after meeting with his team, he failed to follow through. Frustrated, I reached out at noon and spoke to Ginger, requesting to speak with the owner, Shawn Keith Gillett. She assured me that a manager would call, yet no one returned my call. This level of service is completely unacceptable. I will not recommend Gillett Heating and Air to anyone, and I am determined to share my experience on social media to alert others about their lack of reliability and professionalism. This is BAD BUSINESS!

I am writing this review as I love this community and would like to help you all avoid ending up in…read morethe same terrible position our family is in right now. On May 12, 2025, we had a new AC/furnace installed by Gillette Heating & Air for over $9,000 ($11,000 with financing). Since the install, we have experienced ongoing problems with the system freezing up and failing to work reliably. Multiple non-working parts. Multiple service visits were made, and each time we were told the issue was fixed, but the problems continued. We also noticed water leaking in the furnace room. Gillette told us it was condensation from the frozen pipe issue and said it was normal. The water kept increasing, spreading under flooring and into the walls. Concerned, we hired a licensed plumber, who determined it was the AC condensate drain line. He found the line had been left sitting on the floor behind our washer instead of being secured into the drain. This caused significant water damage to our laundry room, bathroom walls, family room flooring, and bathroom vanity. The plumber specifically stated this was due to improper installation of the AC condensate drain line. We have contacted Gillette multiple times. The service manager told us they would not cover the costs of the resulting damage. Despite repeated requests, the owner has not returned our calls. In our opinion, this has been a very poor experience -- both with the installation and with customer service afterward. We are now left with a damaged basement and an AC that still is not working properly.

I am the founder of BLENDTEC and discovered The Heating and Cooling Guys 15 years ago when I was…read morebuilding my 27,000 ft.² guesthouse in Orem. Mike orchestrated the Project in the least amount of time and at the most reasonable price. His installs on my other properties have been flawless. When I was in Salt Lake and needed parts for my daughters HVAC, I called Mike and he allowed me to use his account at the supply house for a big discount. The Heating and Cooling Guys are my "Go To" HVAC people! Tom Dickson, the Will it Blend" guy on YouTube.

Technician wants to charge me 1800$ for a schrader valve replacement.. claiming the whole system…read moreneeds to be vacuumed out and then new refrigerant needs to go back in & $200 per pound. Any decent technician knows that you can fully replace a shrader valve with a simple tool and no lost refrigerant. It's a $50 fix that Google describes as a fix an average home owner could do. Glad they got there $79 dollars out of me for useless information. Wouldn't trust these guys without doing your own research.