We had been using Platinum Air since 2012 and have spent over $36,000 with them, including $24,750…read morein July 2021 for two new heat pump systems. What has followed has been four years of frustration, misdiagnoses, leaks, water damage, safety issues -- and ultimately, being dropped as a customer when I let them know I felt it was important to inform the community about what we had gone through. July 2021 - New System Installed, Immediate Problems Two heat pump systems were installed. Britain was helpful in recommending them for our solar setup. However, they didn't cool from the start. After multiple sweaty nights, a tech finally returned July 29 and said the issue was missed settings from install. August 2022 - Freon Leak and Ongoing Cooling Issues The main floor unit again wasn't cooling. They diagnosed a Freon leak but didn't locate it. We paid $300 for sealant and more Freon. The upstairs unit--previously fine--also stopped cooling. The issue? The same install settings had again been missed. July 2023 - Freon Again & Water Damage The downstairs unit again wasn't cooling due to the leak. No charge that time, as they were also repairing a roof leak from a garage heater vent they'd installed. That vent continued leaking until this year, though they told me to call a roofer--despite it being their install. June 2024 - Freon Again Same unit, same problem. They offered to waive charges if we signed up for their maintenance plan. We did. June 2025 - Same Freon Leak, New Tech, Finally an Answer Again, no cooling. A new tech identified a manufacturer defect in the outdoor unit. They said they'd contact Goodman. A week later, they called on the way to the appointment to tell me I'd need to pay $750 for the replacement. I was stunned. They said their warranty only lasted 12 months, and since our first Freon problem was reported at 13 months, it wasn't covered (my new HVAC company has a 10-year parts and labor warranty). We had been out of town that summer. Plus, a manufacturer defect means it was faulty before it was installed. Serious Safety Issues with the Attic Unit: We'd get a random terrible smell from the upstairs returns for the last few years. I assumed it was a dead animal but then it would quickly go away. I paid $1,000 for a commercial duct cleaner due to our high ceilings. They found no animals--but sparks shot from the wiring when they turned the unit back on and there was a code on the unit they weren't familiar with. The cleaning company sent an HVAC tech who: -Identified the code as normal -Said the wiring was NOT up to code and we were lucky it hadn't started a fire -Noted it was missing a condensate trap, which explained the smells He kindly fixed the wiring. In March, Platinum installed the missing trap. No smells since. Water Damage & Denied Responsibility: Two weeks ago, the upstairs unit began leaking through our ceiling and wall. Platinum said the unit was tilted and not draining. They fixed the platform, but denied responsibility, blaming other contractors. No one else had been in our attic this year except their tech in March--who worked on the DRAIN and said nothing about tipping. Rental Property Issue: They also replaced the HVAC system in our Draper rental in 2021. A duct cleaning company later found the filter housing wasn't sealed, so dirt bypasses the filter entirely. They had to brace it with a five-gallon bucket to try to keep the panel closed. I didn't even call Platinum about this because I didn't have time to deal with it. False Claim of Verbal Abuse: I expressed frustration to the tech on the phone (I was crying) about the $750 charge to replace the defective unit. They later claimed I was verbally abusive. That is absolutely NOT true. Yes, I was frustrated--after 4 years of continual issues and another recent water leak. I had told him my frustration was not with him, but the $750 on top of everything else we had dealt with. He was very kind and professional. Frustration isn't abuse. Final Thoughts They claimed they'd "bent over backwards" for me, which floored me. I've rearranged my schedule again and again for their service calls, dealt with constant issues and temporary fixes, and stayed loyal. I never wanted them to have to come out repeatedly. Since all this, I've spoken with two HVAC companies. One (in business 38 years) was shocked and offered to testify if I take legal action. Another company said the charge for replacing a defective unit was completely unreasonable. After all of this--and nearly $40,000 paid--I feel disrespected, betrayed, and beyond frustrated. When I told them I would pay the $750 to replace the unit but planned to leave an honest review, they dropped us as customers after 12 years, said I'd need to find someone else to replace the defective unit they installed, claimed they weren't responsible for any of the drywall damage, and threatened legal action if I damaged their reputation. That says everything.

They have helped us several times. And every time they are very skilled, professional and honest in…read morewhat they do. They are very efficient in solving problems and their isn't a HVAC company that has more knowledge or expertise in this field. I highly recommend them to everyone and will continue to use them whenever I have a need!

Absolutely outstanding service!! From start to finish, Lee was professional, punctual, and…read moreextremely knowledgeable. He explained everything clearly, worked efficiently, and made sure the job was done right the first time. Pricing was fair, communication was solid, and the quality of work exceeded expectations. It's hard to find an electric company this reliable and trustworthy these days--highly recommend and will definitely use them again.

I contacted Kanga through Yelp as well as two other businesses to have a new floor outlet…read moreinstalled. Kanga showed up at the my requested time the following day and gave us a fair price. The work was finished the following morning exactly as promised ! Quality work for very good value ! Lee was our technician and he was professional, entertaining and a gentleman. 6 stars if available !

I called during the busy, covid crazy holiday for some help with flickering lights after the Cody…read moresaid it wasn't their problem. These guys came right over, diagnosed the problem -it was the city's issue - and stayed to make sure the city came right out to fix it! I was busy running people to and from the airport and I couldn't hang around AND I couldn't get anyone at the city to listen to me! These guys are my heroes! No more flickering lights! No looming hazard in my house! Thanks!

They came exactly when they said they would. Roger and Trent were my guys. Sharp, clean…read moreAnd professional. Did great work; price exactly what they quoted; my wife is very pleased and that makes me pleased! 5 stars! Highly recommended!

Jimmy is awesome. He came recommend from someone that did the framing in our basement and I…read morecouldn't be happier with the service I received. Jimmy is prompt to respond, timely to arrive, and works incredibly fast. He did my entire basement and ran multiple lines throughout my backyard to a sport court and a patio in less than a couple of days. He is very honest and reasonably priced. I would highly recommend Jimmy to anyone looking for electrical work.

Triple -T Plumbing and Heating has always been great to work with. I appreciate their friendly and…read moreprofessional service. For this service James was our technician and he was very friendly and obviously very skilled at his profession. Thanks for your excellent service!

We have used Triple T since moving to Utah. They come every 6 months to service our HVAC that we…read morehad installed by them as well as check all of our plumbing including our water heater. We are very pleased with the courtesy and knowledge we have been shown and given. We HIGHLY recommend this company. they are quick, through and honest. Most recently we had Jordan C check our plumbing. He is and was great and answered my many questions. This company is awesome as are their employees!

Last night my water heater decided to start leaking, so I reached out to some friends and asked…read morethem if they knew any good plumbers. I received several recommendations. One guy stopped by and let me know the job would take a minimum of three hours and cost me $550. I called Robert Carter, and he drove up to my house from Spanish Fork (I live in Draper) within an hour. Stopped by, took a look at the issues, went to buy supplies, and within an hour and a half, he was completely done. Super friendly guy. He's a master plumber, licensed and bonded, and the quality of his work was really impressive. Oh, and did I mention cost yet? Well, let's just say he saved me HUNDREDS of dollars. Several times he mentioned that he "couldn't sleep at night" if he charged people what the larger companies charge. If you are in need of an honest plumber who does high-quality work, but at a fraction of the price, this is your guy.

Last week we came to Provo Utah to visit Grandma and her 20 year old water heater broke. After…read morehaving another company come several times to fix the unit. We decided to replace it. Robert was fast and efficient. Talk about honest and hard working. I really appreciate that he showed up on time and did exactly as he promised. Great Guy! I would highly recommend him from my experience. I wish Robert and his team the very best!

Very responsive and great communication. Cameron showed up right on time and provided a quote right…read moreaway. I had a ceiling fan and two chandeliers installed with high ceilings and he installed those without issue. I also had him add an outlet to our water closet and his work was excellent. Work was completed same day. Would definitely use again!

Excellent work, fast, efficient, and very knowledgeable! They resolved my home networking (CAT-5…read morecable) issue promptly and at a fair price. I highly recommend them for your project!

Dependable, efficient, and friendly!…read more The hours you see on there (Mon-Fri 12am-12am) are no joke. They actually will help you any time of day and night. This also means they will react fast, which doesn't typically happen in this business. The owner seems to not like to keep people waiting while it's hot with their air broken or too cold with their heat broken. I called the Heating and Cooling Guys and I had an appointment within 24 hours. I actually was late coming home for the appointment and despite me being an hour late, they still came out once I actually got home. The owner was the individual that came out and he found the issue very quickly. He also fixed it that night! The air conditioning was up and working very quickly. He was so nice about everything, worked late to get me taken care of, and had an awesome attitude at the same time. I would highly recommend the Heating and Cooling Guys.

I am the founder of BLENDTEC and discovered The Heating and Cooling Guys 15 years ago when I was…read morebuilding my 27,000 ft.² guesthouse in Orem. Mike orchestrated the Project in the least amount of time and at the most reasonable price. His installs on my other properties have been flawless. When I was in Salt Lake and needed parts for my daughters HVAC, I called Mike and he allowed me to use his account at the supply house for a big discount. The Heating and Cooling Guys are my "Go To" HVAC people! Tom Dickson, the Will it Blend" guy on YouTube.