They have helped us several times. And every time they are very skilled, professional and honest in…read morewhat they do. They are very efficient in solving problems and their isn't a HVAC company that has more knowledge or expertise in this field. I highly recommend them to everyone and will continue to use them whenever I have a need!

We had been using Platinum Air since 2012 and have spent over $36,000 with them, including $24,750…read morein July 2021 for two new heat pump systems. What has followed has been four years of frustration, misdiagnoses, leaks, water damage, safety issues -- and ultimately, being dropped as a customer when I let them know I felt it was important to inform the community about what we had gone through. July 2021 - New System Installed, Immediate Problems Two heat pump systems were installed. Britain was helpful in recommending them for our solar setup. However, they didn't cool from the start. After multiple sweaty nights, a tech finally returned July 29 and said the issue was missed settings from install. August 2022 - Freon Leak and Ongoing Cooling Issues The main floor unit again wasn't cooling. They diagnosed a Freon leak but didn't locate it. We paid $300 for sealant and more Freon. The upstairs unit--previously fine--also stopped cooling. The issue? The same install settings had again been missed. July 2023 - Freon Again & Water Damage The downstairs unit again wasn't cooling due to the leak. No charge that time, as they were also repairing a roof leak from a garage heater vent they'd installed. That vent continued leaking until this year, though they told me to call a roofer--despite it being their install. June 2024 - Freon Again Same unit, same problem. They offered to waive charges if we signed up for their maintenance plan. We did. June 2025 - Same Freon Leak, New Tech, Finally an Answer Again, no cooling. A new tech identified a manufacturer defect in the outdoor unit. They said they'd contact Goodman. A week later, they called on the way to the appointment to tell me I'd need to pay $750 for the replacement. I was stunned. They said their warranty only lasted 12 months, and since our first Freon problem was reported at 13 months, it wasn't covered (my new HVAC company has a 10-year parts and labor warranty). We had been out of town that summer. Plus, a manufacturer defect means it was faulty before it was installed. Serious Safety Issues with the Attic Unit: We'd get a random terrible smell from the upstairs returns for the last few years. I assumed it was a dead animal but then it would quickly go away. I paid $1,000 for a commercial duct cleaner due to our high ceilings. They found no animals--but sparks shot from the wiring when they turned the unit back on and there was a code on the unit they weren't familiar with. The cleaning company sent an HVAC tech who: -Identified the code as normal -Said the wiring was NOT up to code and we were lucky it hadn't started a fire -Noted it was missing a condensate trap, which explained the smells He kindly fixed the wiring. In March, Platinum installed the missing trap. No smells since. Water Damage & Denied Responsibility: Two weeks ago, the upstairs unit began leaking through our ceiling and wall. Platinum said the unit was tilted and not draining. They fixed the platform, but denied responsibility, blaming other contractors. No one else had been in our attic this year except their tech in March--who worked on the DRAIN and said nothing about tipping. Rental Property Issue: They also replaced the HVAC system in our Draper rental in 2021. A duct cleaning company later found the filter housing wasn't sealed, so dirt bypasses the filter entirely. They had to brace it with a five-gallon bucket to try to keep the panel closed. I didn't even call Platinum about this because I didn't have time to deal with it. False Claim of Verbal Abuse: I expressed frustration to the tech on the phone (I was crying) about the $750 charge to replace the defective unit. They later claimed I was verbally abusive. That is absolutely NOT true. Yes, I was frustrated--after 4 years of continual issues and another recent water leak. I had told him my frustration was not with him, but the $750 on top of everything else we had dealt with. He was very kind and professional. Frustration isn't abuse. Final Thoughts They claimed they'd "bent over backwards" for me, which floored me. I've rearranged my schedule again and again for their service calls, dealt with constant issues and temporary fixes, and stayed loyal. I never wanted them to have to come out repeatedly. Since all this, I've spoken with two HVAC companies. One (in business 38 years) was shocked and offered to testify if I take legal action. Another company said the charge for replacing a defective unit was completely unreasonable. After all of this--and nearly $40,000 paid--I feel disrespected, betrayed, and beyond frustrated. When I told them I would pay the $750 to replace the unit but planned to leave an honest review, they dropped us as customers after 12 years, said I'd need to find someone else to replace the defective unit they installed, claimed they weren't responsible for any of the drywall damage, and threatened legal action if I damaged their reputation. That says everything.

I am the founder of BLENDTEC and discovered The Heating and Cooling Guys 15 years ago when I was…read morebuilding my 27,000 ft.² guesthouse in Orem. Mike orchestrated the Project in the least amount of time and at the most reasonable price. His installs on my other properties have been flawless. When I was in Salt Lake and needed parts for my daughters HVAC, I called Mike and he allowed me to use his account at the supply house for a big discount. The Heating and Cooling Guys are my "Go To" HVAC people! Tom Dickson, the Will it Blend" guy on YouTube.

Technician wants to charge me 1800$ for a schrader valve replacement.. claiming the whole system…read moreneeds to be vacuumed out and then new refrigerant needs to go back in & $200 per pound. Any decent technician knows that you can fully replace a shrader valve with a simple tool and no lost refrigerant. It's a $50 fix that Google describes as a fix an average home owner could do. Glad they got there $79 dollars out of me for useless information. Wouldn't trust these guys without doing your own research.

I used PPM this week to install a new air conditioner and as I have been in my experiences in the…read morepast with them, I was highly impressed by the level of expertise and professionalism demonstrated! All the staff (both Casey's and Ellery) answered all my questions and provided detailed options. They are not satisfied with "just making do", but consistently provide quality products and services. I would recommend them (and have) to family, friends and others!

Parley's PPM once again came to the rescue. They sent someone out the very day I called and he was…read moreable to install a new thermostat. Even gave me a discount. Everything is working great now. We will use them again in the future.

These guys have been amazing. I called them on Friday because our A/C was out and summer was just…read moregetting going. Their technician came out and diagnosed the problem...it wasn't good news for us. The problem was the compressor had seized. I asked for a quote to repair the compressor as well as a quote to replace the entire condenser (the outdoor unit). The condenser replacement was actually $5 cheaper. I thanked them and let them know I'd be getting a second quote and get back with them. Next I contacted Home Depot and their preferred HVAC partner in Utah contacted me and a project manager from their company came out to my house on Tuesday at 1PM. That man was very nice and professional. He did an assessment of the space being cooled by the air conditioner to determine the proper size of the unit we would need. However, after measuring, assessing and inspecting the coil and blower units in the attic, he determined the only size unit he could sell was the same size as the broken unit (because that's all the indoor components could support). Their quote was over $3300 compared to the $2000 quoted by American HVAC. If you think there was a catch, there wasn't. One unit was a Lennox unit vs a Rheem unit. Both were 2 ton units with the same SEER score (between 13 and 14). The second company said they don't mark up even though Home Depot takes a percentage, so the comparison was pretty close to apples to apples. Some may say Lennox is better than Rheem...others disagree. In the end, they are both top quality condenser manufacturers with identical warranties. Nothing to warrant a 60%+ premium. So I called Steve back at American HVAC on Tuesday mid afternoon and he honored the original quote and said it would probably be about a week before he could get the work done (compared to 2 weeks for the other company). Then Steve called me back about 30 minutes later and said he thinks they could get it done the NEXT day...on the 4th of July. Sure enough, he called around and was able to find a unit that evening with the installer at my door shortly after 9AM on the morning of July 4th. One final note, not a big deal, but they even deducted the initial $49 I paid for the service call from the week prior. Steven and American HVAC get my endorsement and there is no question who I will call if there is ever another HVAC need.

Guys a total hack. He brags about using used materials that he claims from other houses and sells…read morethem at full price to customers. He also bragged about damaging a water heater then charging the customer to pay for the repair.

Gunthers came and repaired my water heater. The repairmen was dialed and knew his stuff. Great…read moreservice

These guys are great! They've helped me out when needed a new zone board to keep the ac/heated…read morefiltering correctly in multi room office . They have great communication and very professional

Our AC went out Sunday night. I called Monday morning and was immediately added to the line up…read more Thankfully the weather was cooler than it's been all summer and someone was able to come out the next day. Jeffrey was so friendly and efficient. Got us up and running in less than 30 minutes. Such a great experience and value!!

My brother had Skylake heating and air put in a geothermal heating and air. What a disaster-…read moredoesn't even really cool the house in summer and heat the basement in winter. No wonder they are outta business

The great men at Today Home Services have helped me with mutiple projects on 3 of my homes in Utah,…read moreand each and every time they've completely knocked it out of the park. I also own a small business, and after working with THS, I find myself inspired to do better myself. Yes, my electric work is totally dialed in, because of THS. But, the greater value received is knowing that this world has blessed me with a network of people who inspire me to continually do better myself. Thank you THS, I consider you family.

Kody and Daniel came out within 20 minutes of me calling them for a shower that was filling up with…read moresewage. They were very friendly, professional and informative. The price was fair for the job preformed and they went over and above to remove the clog without charging me extra to remove an additional toilet. They cleaned up with a disinfectant after they were done and I was so impressed with them and the experience as a whole. No one likes to need a plumber but calling High Point was as painless as the experience could possibly be. Thank you!

I have never been more impressed and more happy with a home servicing company as I have been with…read moreHigh Point. I have used High Point plumbing on multiple occasions from a whole kitchen and laundry room remodel to just a small bathroom sink leak and I have been beyond satisfied every time. Their customer service is absolutely outstanding. I have worked with Greg, Dan, and several others and would recommend all of them! Thank you High Point for providing such a great service. It's hard to find someone who is reliable, fair, and honest and they are all of the above.