This garage has some VERY friendly staff. Having said that, I am left confused. I have a 1993 Nissan 300zx with stalling issues while in gear and idling. A month after I purchased this car, there was a strange grinding noise that came and went with no apparent reason. I took it to Santa Fe garage to have it checked out. While on the phone attempting to find a time to have them look at the car, I was told (very kindly, mind you!) that they were super busy. The entire process of scheduling the visit seemed to be an extreme burden for them. I'm not sure if I had ever indicated that the work was to be done out of charity, but the awkwardness of the scheduling made it seem so.
Well after the visit, a problem was found that there was a bad knock sensor (this wasn't ever related to the "noise issue" or stalling issue) and paid them over $250 for the service. Again, SUPER nice people!
The stalling issue has persisted for several months and I decided to take up the quest to have it fixed yet again. I called Santa Fe Garage because I've heard wonderful things about them from the Heart of America Z Club that I am a part of. Today, I spoke with a (very nice) gentleman who said again that they were very busy and didn't know when they could get to it...probably in two weeks or more. We talked for a bit as to what the issue might be and things that I could check myself. His reasoning for wanting me to check it out first was again, that they were busy, that it would take several hours to check out, and that he didn't want to schedule something that far out in case other emergency jobs came out (mentioning modding jobs and tune-ups that he had to perform). In my mind some time later that day I got to thinking "wait, what if I were one of those emergencies? Would I be treated as a priority or an inconvenience?"
All in all, that's what I've felt like, an inconvenience. I can appreciate a shop saying they just don't have the time to service a vehicle because they're swamped. That usually means they're a good shop! But the entirety of my experience had felt like an inconvenience. Even talking with a gentleman at the shop while picking up my car, he mentioned that he didn't check the timing belt (which I had asked him to do - wasn't expecting free service, mind you!) and he went over to my car and pointed out how hard it would be to check the timing belt among the difficulty it would be to change the head gaskets (which I mentioned the nissan dealer said needed to be done).
All in all, it seems this shop is a great place; clean, friendly staff. But I cannot get it out of my head that I was just being bypassed, and for no "apparent" reason. I'm left confused. I just want someone to tell me what's wrong with my car! I don't really care how hard it's going to be to find the issue and fix it! I've got money set aside for this! I'm a little sad, and a lot disappointed.
That's my sob story. read more