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Sunnyvale, CA

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Santa Clara Cycle Accessories

4.3 (235 reviews)
Closed • 9:00 am - 6:00 pm
Updated 2 weeks ago

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Jakesanity D.

Called in to checked for a set of front brake pads, The lady on the phone we're nice and help me get to correct part, and then she checked their inventory if they have them... and they did! Highly recommended parts store/shop for your bike needs..

John S.

Doug is very helpful, and prices are very competitive, I recommend giving them a call for repairs, new tires, and accessories you are looking for! I bought a 2021 BMW F900 XR and had great communication, making the deal go smoothly. My title and everything has already arrived.

Donald P.

My preferred use of Yelp is to point out the businesses that are excellent, and Santa Clara Cycle Accessories is one of them. I've used them for motorcycle repair (on two different bikes), parts, and they do gear, equipment and bike sales (including consignments). I've known them for years. Some specifics: The manager of the business, Doug, is a consummate professional. He's efficient, good-natured and has great interpersonal skills; he's knowledgeable, experienced, trustworthy and he is a problem solver. For that matter, all of the people there have been great to work with. Communication is outstanding. Doug and the staff handle the phones like no other shop (motorcycle, boat, or car) that I have seen. Calls are answered and discussion is always efficient and helpful. In-person communication has always been excellent. Flexibility and problem solving: My motorcycles are restored classics. I've found that the shop is great at responding to a variety of jobs and coming up with solutions. Engine cooling flush, carburetor diagnosis, tires, brakes, bearings, accessory installation have all been smooth and well done, and the work has always been completed on time. Pricing has been good -- better than most, and by better, I mean lower. Great location: On El Camino, in the middle of the South Bay. This is a fine business supporting the motorcycling community, and this is a review that is a pleasure to write.

The new Love of my Life...   THANK YOU SANTA CLARA CYCLE!!!

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Reviews are largely positive. People highlight the friendly, helpful staff, efficient and prompt service, and fair pricing. Tire sales and installation also receive praise.

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4 months ago

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Doug S.

Thank you James for the kind words! See you again soon.

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9 days ago

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Doug S.

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11 months ago

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4 months ago

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Doug S.

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8 months ago

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Doug S.

Thanks for the kind words Doug! See you soon brother .

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9 months ago

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1 year ago

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2 years ago

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1 year ago

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7 months ago

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Doug S.

Thank you very much for the kind words.

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1 year ago

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Doug S.

Thank you Rich ! Hope to see you again soon!

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1 year ago

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Doug S.

Thanks for the kind words Thomas ! See you again soon .

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2 years ago

Started coming here to service my Yamaha xsr900... Great customer service. Will definitely keep coming back.

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Doug S.

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2 years ago

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Doug S.

Thank you Aaron for the kind words! See you soon :)

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2 years ago

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3 years ago

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1 year ago

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5 years ago

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2 years ago

These guys are off the hook. I brought my dirt bikes in for a tune up and they went above and beyond to make sure they were well serviced.

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6 years ago

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2 years ago

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3 years ago

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3 years ago

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Doug S.

Thank you Jimmy! Happy Thanksgiving and hope to see you again!

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4 years ago

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Doug S.

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5 years ago

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5 years ago

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Doug S.

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2 years ago

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5 years ago

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5 years ago

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17 years ago

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7 years ago

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3 years ago

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6 years ago

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5 years ago

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3 years ago

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8 years ago

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8 years ago

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2 years ago

Communication was great. As expected. highly recommended. Price reasonable and up front.

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3 years ago

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Santa Clara Cycle Accessories Reviews in Other Languages

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Review Highlights - Santa Clara Cycle Accessories

“I called Santa Clara Cycle for a quote to tow and fix, but Doug said that I might just need a better battery.”

Mentioned in 48 reviews

Read more highlights

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Excellent and friendly customer service. They have a large assortment of bikes, too! The shop is…read moreclean and well organized.

The incident occurred at 3:00 PM on Sunday, October 18, so it should be fairly easy to identify the…read morethree employees who were on duty at the time. The employees deliberately ignored an Asian customer standing right in front of them for five minutes, choosing instead to turn their attention to a white customer who had already completed his purchase. Much of their conversation wasn't even related to business, but rather to recreational activities. When they finally acknowledged the Asian customer, their attitude was noticeably colder and much more impatient. What made this especially upsetting was that they had been perfectly friendly and accommodating toward other customers just moments earlier. While I appreciate the owner's previous prompt response, I find the way this complaint has been handled rather unprofessional. The issue isn't that the store was understaffed. That's completely understandable, and I have no problem with it. That disparity in treatment is the real issue, and what really hurts the POC customers. It deserves to be addressed. Looking through the reviews, I've noticed strikingly different accounts of how customers are treated by the staff. Some describe this as the friendliest place they've ever visited, while others report being completely ignored throughout their visit. There are two possible explanations for this: 1. The quality of customer service varies significantly from one employee to another. If that's the case, the owner should identify which employees are responsible for these negative experiences and hold them accountable. 2. Racial discrimination. The same employees may be treating customers differently based on their race, which would explain why some customers have such positive experiences while others are treated so poorly. I noticed that you mentioned this is a family-owned business with a multiracial family. I have no reason to doubt that you personally value diversity and inclusion, as many people in the Bay Area do. However, your family's values are not necessarily shared by the employees working at your store. I hope you can understand. Simply dismissing racism is not a professional way to address a customer's experience. Doing so risks enabling inappropriate behavior, undermining customer trust, and ultimately hurting your business. There're up to 50% Asian population in Sunnyvale and up to 35% in San Francisco. We deserve to be respected. Please take this concern seriously, find out which employees are accountable for how they treat customers.

Spirit Motorcycles - The Canyon I bought my dad being ridden by a friend

Spirit Motorcycles

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Long Day but end up coming home with a New Triumph. Xander…read moreand Staff were a joy to work with. Knowledgeable on the Motorcycle Model. They never hesitated to ask a coworker for help if they didn't know the answers.. Went for a Test Ride. Xander was able to meet my OTD offer with trade in.. Cut a Check and gone ..

Ah, yes -- as a Yelp review, I'd tighten it considerably while keeping the details that make the…read moreexperience so unusual and credible. I came in prepared to make multiple purchases and, frankly, left confused by the entire experience. My time is limited. I run a business and manage private investments, so when I shop for vehicles, I generally know what I want, have a budget established, and am prepared to buy. I was looking for three machines: 1. A Can-Am Canyon Redrock -- budgeted around $36,000. 2. Either a 125th Anniversary Indian Chief or a black Chief Bobber -- around $24,000. 3. A Challenger Dark Horse with the PowerPlus 112, preferably blue, that I can eventually set up with a sidecar for my service dog -- around $35,000. I had made sure I had approximately $100,000 available so that if the right machines and numbers were there, I could simply pay cash and get it done. I arrived shortly before closing, and the salesperson was friendly, but surprisingly unfamiliar with the Can-Am Canyon. I actually had to point the Canyon out on a poster because he initially didn't think they carried it. When I asked about the Redrock trim, there was additional confusion because he thought I was asking for something other than a Canyon. I was looking for a Canyon Redrock. They didn't have the motorcycles I wanted, which isn't anyone's fault. We did, however, work numbers on the Canyon. They came back at roughly $38,000. I countered at $35,500. Instead of countering or trying to find a number that worked, I was essentially told to "come back when you're ready to buy." That was the part I couldn't understand. I was ready to buy. In fact, I kept trying to close the deal. It was one of the strangest sales experiences I've had because I felt like I was the salesperson trying to overcome the dealership's objections. I didn't expect them to accept every number I offered. Negotiating is part of buying a vehicle. I expected a counteroffer, a conversation with a manager, or some effort to find common ground -- particularly when I was potentially looking at purchasing three machines. Instead, I left. The salesperson was nice, and I don't have anything personally negative to say about him. But being willing and financially prepared to spend close to $100,000 and leaving because I couldn't get the dealership to actually sell me something was a very strange experience. At this point, I'll most likely bought the Canyon from another dealer over the phone when I was still in their parking lot and will probably get the Indians through another dealer.

Ducati North America - NiteRyders818

Ducati North America

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In early November 2019, I contacted Ducati North American customer service to find out if a…read moreclattering engine noise (suspected piston slap) in my 2018 Scrambler 1100 was a known problem and whether a technical service bulletin (TSB) had been issued. My reason for asking is that mine clattered like an old time Gattling gun and I was researching the problem on the Scrambler forums, where it was discussed but very little was known. At the time I was trying to arrange an appointment with my dealer to have the noise investigated. Before that occurred, I was contacted by Raymond R. at DNA who offered to contact my dealer and let them know that DNA was interested in resolving my problem and to offer any assistance they needed. It's not possible to know if a gentle prod from the "home office" helps a dealer focus, but focus they did. My bike was on the rack a couple of days later and a diagnosis covered by Ducati's warranty was made by the tech. From that diagnosis until the bike was fixed took six weeks, but none of that delay was due to Raymond or DNA customer service. Rather, the situation at the dealership was chaotic, caused up by a several personnel changes (not all voluntary) which resulted in the project going sideways. Tough break for me, but it's winter here and we don't ride much in winter anyway. During that period, Raymond would regularly check in with the dealership or me in an effort to keep communication lines open and to move things along. Understand that customer service has no authority over a dealership, the best they can do is offer encouragement and maybe put dealer personnel in contact with the right Ducati parts specialists or direct them to other resources. Knowing someone from DNA was actively trying to get the problem fixed made me feel better, but I can't say that it did any good with the dealer. But give Raymond an A for effort. In any event, the job was finished successfully before the new year and I got my Scrambler back, better than ever. The one letdown from DNA customer service: I never got an answer to my question about whether a TSB on piston slap had been issued or not. Of course, once my problem was fixed, I didn't really care about the TSB, except out of idle curiosity. I rated DNA customer service five stars for their focus on assisting dealers and customers solve problems, thereby keeping customers happy with their purchase of Ducati products. Today, that's the name of the game. One more thing: their phone number is 1 888 391-5446 and Raymond's extension is 106.

I bought my first Ducati (an 1199S) in 2012 and left a day afterwards on a Coast-to-Coast trip that…read moreended up leading me half way around the world and back. Can't say enough great things about my bike, the brand, the passionate people who work at Ducati and the absolutely incredible community you join when you buy your first (or second or third) Ducati.

San Jose Harley-Davidson

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I purchased my first Harley Davidson yesterday! I've always…read moreowned sport bikes, and have big love for Harley. I did a lot of research as well as checked many locations. San Jose Harley Davidson is the BEST! Rush is my sales guy and has so much knowledge! He was very kind & considerate of what would be best for me bike-wise as well as the financial aspect. I'm tall, yet petite, and needed something I could handle well. My friends & kiddos also played a big part in my selection, Ty crew! I'm used to 600cc sport bikes, mostly rode my ZX6R, Yamaha Seca 2 FJ 600, and CBR250R. Rush is a total expert, no pressure, super delightful, and made the entire experience effortless and super FUN! Santana is BOSS as well! What a great financial plan he created for me and so helpful! Santana is full of life and has a passion for loving life & shared in my stokeness! Miranda too, my finance girl, thank you all! I now have new friends with these 3 amazing human beings who assisted me in fulfilling a dream I've had for years now. I LOVE my 2023 Nightster S ! She'll be with me forever ! 10 stars out of 5 I am an official Harley Davidson owner yay!

The only close by HD is in San Jose. I refuse to go to Oakland ( hinkey location ). I was greeted…read moreby some pretty nice people , easy access, plenty of parking, right off 280hwy , pleasant drive. The store is nicely lit lots of room to check out some killer motorcycles. I came for an oil gage & was shown a verity of different types ( after market ) all reasonable prices. I had a pleasant experience & visit.

Santa Clara Cycle Accessories - motorcycledealers - Updated October 2026

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