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RMC Moto - The most frustrating shop I've ever dealt with. If you love your bike, avoid this place. Dropped my bike off on July 8 for a simple ignition issue (likely the relay). They said they'd inspect it by July 10 -- but a week passed, and they did nothing. Every time I politely called (2-minute check-ins), I got rude replies like: "Stop calling. Just take it somewhere else." No updates. No inspection. Yet they charged me $80 for "diagnosis" and quoted $90 for a $20 relay part. With no sign of progress or communication, I eventually had no choice but to move my bike to another shop. And guess what? They fixed it in ONE hour using the relay I already had. ------------------------------------------------------------------------------------------------- + In response to the owner's reply -- I want to clarify a few key points that were misrepresented. Before dropping off my bike, I spoke with Rick on the phone and was told that inspection would likely happen by Thursday, July 10. That verbal promise is what led me to tow the bike to your shop. Let's talk about communication. I didn't "keep calling" as you implied. I checked my phone records -- I called exactly three times over 8 days, and every single time I was responding to a missed expectation that *you* gave me. Each call was polite, 1-2 minutes max. I never raised my voice. I didn't demand anything. I was simply asking when I could expect my bike back, based on the timelines you provided. Thursday (7/10): I called because it was the promised inspection day. You said other bikes were ahead, so mine would be delayed. Friday (7/11): I called again as instructed. I was told "Maybe next Monday or Tuesday", and "If you can't wait, you can take it elsewhere." Wednesday (7/16): After no update all week, I called again. That's when you finally said you had just ordered the part, with no ETA and no progress. But you never once reached out first. Not even to say: "Hey, we're running late," "The queue is longer than expected." or "We're still waiting on the part." Had I known from the beginning that the process could take 2-3 weeks, I would've made a different decision -- and saved myself from paying for towing twice. And after all that? When I picked up my bike, I didn't even get a basic apology. Not a single "sorry for the delay" or "thanks for waiting." Let's be honest -- if this happened to you, wouldn't you be frustrated too? This isn't about being "impatient." It's about being treated like a customer who deserves updates, honesty, and respect -- not like a burden for asking simple questions.
This place was recommended by my friend. I used to own a Royal enfield and had to go to triumph showroom from north San Jose to south san jose for any services. Later I bought a Kawasaki Ninja and when I was searching for a nearby motorbike service places my friend referred and strongly recommend this place as he is a regular customer. As soon as I saw the listing I was really impressed with the reviews on the listing as it's not really easy for any buisness to maintain such a high standards with a different range of customers.This place is a located in junction with short commute from santaclara, San Jose and Milpitas area. It's easy for me to go to this place with 5 min ride. I have to talk about Mr.Rick he is the buisness owner and the executive engineer/solution consultant at this place. He is warm welcoming , kind and greets all his customers with a big smile. I took an appointment 10 mins before my visit, he gave me an appointment with short notice he took just 10 mins for initial diagnosis and gave me multiple solutions with a next appointment. He delivered all the repairs as scheduled as per his action list in no time. I was really impressed with his quick and professional services. I will highly recommend this place for all my friends around this area and also anywhere in bay area. Simply to describe in a sentence: Highly professional quality service centre with fastest service at right cost!!!
1 month ago
6 months ago
Once again RMC came through for me. After I bent up my front rim, Ricky helped me unmount the tire and suggested the best place to get it straightened out. Once the wheel came back we found the tire was also trashed. He ordered a replacement on Friday, and had it mounted and balanced on Monday. I can't thank them enough! read more
2 years ago
Rick and his team helped bring my Honda Metropolitan 50cc scooter back to life after it was badly damaged from a theft. I'm grateful that Rick discussed my options with me, provided an affordable yet comprehensive quote, and even helped me figure out how to get the cost of repairs within my budget. My bike was quickly fixed and now works great again. I highly recommend RMC Moto for your motorcycle repair and maintenance needs. Helpful, organized, and quality service. read more
1 year ago
RMC Moto - The most frustrating shop I've ever dealt with. If you love your bike, avoid this place. Dropped my bike off on July 8 for a simple ignition issue (likely the relay). They said they'd inspect it by July 10 -- but a week passed, and they did nothing. Every time I politely called (2-minute check-ins), I got rude replies like: "Stop calling. Just take it somewhere else." No updates. No inspection. Yet they charged me $80 for "diagnosis" and quoted $90 for a $20 relay part. With no sign of progress or communication, I eventually had no choice but to move my bike to another shop. And guess what? They fixed it in ONE hour using the relay I already had. ------------------------------------------------------------------------------------------------- + In response to the owner's reply -- I want to clarify a few key points that were misrepresented. Before dropping off my bike, I spoke with Rick on the phone and was told that inspection would likely happen by Thursday, July 10. That verbal promise is what led me to tow the bike to your shop. Let's talk about communication. I didn't "keep calling" as you implied. I checked my phone records -- I called exactly three times over 8 days, and every single time I was responding to a missed expectation that *you* gave me. Each call was polite, 1-2 minutes max. I never raised my voice. I didn't demand anything. I was simply asking when I could expect my bike back, based on the timelines you provided. Thursday (7/10): I called because it was the promised inspection day. You said other bikes were ahead, so mine would be delayed. Friday (7/11): I called again as instructed. I was told "Maybe next Monday or Tuesday", and "If you can't wait, you can take it elsewhere." Wednesday (7/16): After no update all week, I called again. That's when you finally said you had just ordered the part, with no ETA and no progress. But you never once reached out first. Not even to say: "Hey, we're running late," "The queue is longer than expected." or "We're still waiting on the part." Had I known from the beginning that the process could take 2-3 weeks, I would've made a different decision -- and saved myself from paying for towing twice. And after all that? When I picked up my bike, I didn't even get a basic apology. Not a single "sorry for the delay" or "thanks for waiting." Let's be honest -- if this happened to you, wouldn't you be frustrated too? This isn't about being "impatient." It's about being treated like a customer who deserves updates, honesty, and respect -- not like a burden for asking simple questions. read more
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R C.
Hi Jay,…
11 months ago
10 months ago
11 months ago
1 year ago
4 years ago
6 years ago
This place was recommended by my friend. I used to own a Royal enfield and had to go to triumph showroom from north San Jose to south san jose for any services. Later I bought a Kawasaki Ninja and when I was searching for a nearby motorbike service places my friend referred and strongly recommend this place as he is a regular customer. As soon as I saw the listing I was really impressed with the reviews on the listing as it's not really easy for any buisness to maintain such a high standards with a different range of customers.This place is a located in junction with short commute from santaclara, San Jose and Milpitas area. It's easy for me to go to this place with 5 min ride. I have to talk about Mr.Rick he is the buisness owner and the executive engineer/solution consultant at this place. He is warm welcoming , kind and greets all his customers with a big smile. I took an appointment 10 mins before my visit, he gave me an appointment with short notice he took just 10 mins for initial diagnosis and gave me multiple solutions with a next appointment. He delivered all the repairs as scheduled as per his action list in no time. I was really impressed with his quick and professional services. I will highly recommend this place for all my friends around this area and also anywhere in bay area. Simply to describe in a sentence: Highly professional quality service centre with fastest service at right cost!!! read more
3 years ago
3 years ago
I brought in a newly purchased used gsxr for a safety inspection and a few other small repairs. I am really pleased with my experience. Rick is direct, fair and honest. I never got the impression he was trying to sell me anything, just offering information and services. read more
2 years ago
4 years ago
3 years ago
5 years ago
Rick is an outstanding mechanic. Very patient with customers and takes the time to explain the work done and gives a lot of tips to new riders like me. I've been going there for oil change, clutch cable change, changing levers, and the service is excellent with a reasonable price. Will be going back for any bike related services for sure!! read more
3 years ago
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12 years ago
newest cleanest bike shop around. Great honest work and fast too. took my bike here for tire change; and it was done while i waited within minutes. All the tools and equipment are brand new and super clean! Lowest Price in the bay area for any motorcycle work needed. Highly recommend it for repairs; maintenance; and parts discount is the lowest iv'e found! read more
12 years ago
My son Henri and I needed work done on our '04 Moto Guzzi California Stone and '82 Suzuki GS650G. We typically handle most of our own moto maintenance, but circumstances meant seeking a professional. We discovered Rick Carmona's new shop, RMC Moto, in Santa Clara, about 10 miles from our house. He identified Henri's tire problem immediately, and explained the need for new tires for the Suzuki. Rick invited us into his inner sanctum, a well-appointed and tidy work shop, where he explained the tire's date code. We sat down together in his office and he ordered new IRC tires. My Guzzi needed new rotors, brake pads, oil and air filter change, and the gear oil checked out. I decided on new Michelin tires as well, and brought my Guzzi in to Rick's shop the next day. Henri's tires came in the following day, and we took care of the Suzuki. Both bikes have been handled with care by a true professional and a gentleman, something not all motorcycle dealers in the Bay Area can boast. Rick and I spoke about his racing, his involvement as a motorcycle safety course instructor, and his interest in bicycling. We became two peas in a pod in short order, and Henri and I are thankful to have found Rick, who works on all makes and models with equal parts patience, professionalism and speed. I highly recommend RMC Moto! read more
5 years ago
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8 years ago
This shop was the first place I went to for motorcycle repairs. At first it was great. Rick is an outgoing technician, and his work was done well and quick. However, the end of 2018 I took my brand new tire in to get mounted and balanced. After a day of riding the next day the tire was flat. I called 3 different times in the afternoon and the calls were all hung up. I was confused because he was always willing to talk before. I could not find the problem and had to leave the bike sitting because of some personal issues. When it came time to repair my tire I brought it to my nearest shop and they found the tire damaged on the sidewall. From my knowledge it was upon installation. I was at the shop and they let me tag along to teach me how to look for leaks. Before it was removed we found the leak with soapy water on video. So after getting a new tire I reached out to Rick to ask what he thought on the situation and he gave his opinion saying it was upon removal. With what I saw it was damaged exactly where we found the leak. He then gave me a slightly arrogant remark saying "you're welcome to come in so I can show you how we remove tires properly." Also the tire could have been damaged before installation and missed while it was being installed. I look at tires before I go get them mounted. That damage was not there before. My main problem is that it was mounted and he let me ride on it when it could have gotten worse while riding. If he did know about it, he just needed to be honest with me. He does good work majority of the time, but if there was a mistake during installation I would have hoped him to be honest with me about it. In my opinion after all was said and done, it makes more sense of why my calls were declined after he installed my tire. Sorry to say, but I won't be back. read more
9 years ago
7 years ago
8 years ago
12 years ago
Gave the main contact Rick a call for tires, had them ordered and they arrived within a few days. Rick mounted them up quickly and when I picked up the bike, I was happy to see that he went a bit further to lube up my chain and clean the excess road grim off my wheels. Great experience over all and would do business with again . Thanks a bunch . read more
12 years ago
Place is a bit small, but it can fit a lot of bikes. Had my suspension and tires done on my ktm. I give the job 8/10, after he changed the tire the mechanic used a laser tool to make sure the rear tire was straight. Before coming here I had two other suspention shops touch my bike, they made my bike so bouncy I felt I was in a blender. Now the bike is F@CKING smooth! Thanks Rick! read more
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