This is second time I have used Sansone to replace an air conditioning system. Service Tech Cody identified problem with the original system and made recommendations for a new system. The price was excellent and installation arranged for the next day. Installers arrived on time, were polite and professional, and despite some unknown issues and significant thunderstorms got the system in, up and running. Without question I would use Sansone again (in fact I will for another house needing a system). EVERYONE is eager to help; pricing is reasonable and service fantastic. Don't waste your time going anywhere else!!!!! read more

Sansone Air Conditioning - Beautiful new Lennox system - Heating & Air Conditioning/HVAC Near Me - Pompano Beach, Florida

Had Sansone Ac install a brand new AC unit. My new unit took 7 service calls to make my new unit work. Today I called to get the advertised $50 ac tune up and was told if I want the $50 AC tune up I would have to wait over 90 days or pay $200 to have them come out. I have had nothing but issues with Sansone Air read more

This is not a trustworthy company! We called Sansone for what should have been a straightforward repair - a blocked drainage pipe - but instead of clearing the blockage, the technician made what in retrospect was a halfhearted attempt to vacuum it, and then insisted that the only way to fix the problem was an expensive ongoing chemical treatment (which we now know wasn't needed at all). All the focus was on us needing to pay for subscriptions and expensive upsells. Something felt off. So we got a second opinion. The new company easily blew out the blockage, explained why the expensive treatment was completely unnecessary, and actually performed a proper inspection of the system, explaining it all to us simply. It was incredibly disappointing to see a company take advantage of customers' trust like this. read more

I have used Sansone Air Conditioning for about 14 years . They are a reliable and professional company . My 6 month maintenance check up was done by Demis Rodriquez who went above and beyond making sure my a/c was 100% . (My husband is battling cancer and has breathing issues ). Demis is an asset to the Sansone company.Thank you for another job well done !! read more

At this point, this company can come and get their AC Unit out of my house. They scheduled an appointment without me knowing. I called the company to address my complaint about their unit and was told by a representative that an appointment was set without my knowledge to address their LOUD unit. I confirmed the appointment - NO ONE CALLED, LEFT A MESSAGE OR TEXT. Poor communication and response. 0 out of 10 I DO NOT RECOMMEND!!! read more

I needed a technician to assess the problem I was having with my thermostat, ignoring the settings, and the unit was running loudly all the time. It is less than two years old. Couple of days ago, Aaron Martin was that technician who took under three hours to diagnose my problem. He was very focused and patient.... He finally discovered the problem was a leak upon installation. I have to say since his visit, my unit has been very quiet and very efficient probably for the first time since it was installed! A shout out to Aaron Martin also a gentleman... read more

We had just moved into our condo and within the first week our a/c stopped working. We called Sansone A/C and within 24 hours they had replaced our entire a/c system. The installers were efficient and respectful of our home. They removed the old unit and cleaned up when they were done. The warranty that comes with the new system is amazing as we had researched other companies and this was the best value for the price. We highly recommend Sansone for any and all a/c issues. read more

My experiences with Sansone have been excellent. They contact me when maintenance is needed and educate me every time they are here. Everything is in good hands with Sansone and their yearly contract is very reasonable. read more

Took care of permits and reinstall of my garage a/c. Great company to work with. Highly recommended!

Who wants to call a plumber? Sansone/Red Rooter had really good reviews so I gave them a call for a leak in my shower cabinet. They were great! Nice, nice people in the office, prompt online scheduling, courtesy notification when the tech was on the way. And Oscar's now my main plumbing superstar. Couldn't have found a friendlier, more professional guy. Job was done in less than an hour. Oscar cleaned up before he left. All of this for less money than I expected. Will definitely, positively, absolutely use again. read more

I had two a:c replaced and thermostat moved and ductwork repaired Previous company missed all problem and were not maintaining our system Technicians were great and clean and knowledgeable Had two water heaters again great job and fix previous plumbers poor work read more

We paid this company their annual fee to have our AC checked or do repairs if needed. We had a problem with our AC, water flowing into the drain pan causing the unit to automatically turn off and all they told us was to change our AC unit. Our unit is not that old (6 years). We called them almost everyday because they never fixed the problem. They keep sending someone who never really helped solve the issue. I think it's their tactic to do that so you'd give up and replace it with a brand new unit. They were so quick to give us a quote. They're NO AC technicians or experts, they're sales people! Their incompetency is unbelievable. We called our friend who's a contractor and recommended his AC guy who fixed our AC for very little money and weeks have passed, the pan is still dry. Someone from Sansone called us a week later asking for an update and we told them that we hired someone else to fix our AC and this company never apologized. Can you, Sansone, just refund us our money since you're pretty useless with your service? People, think again before dealing with this company. What's the point of paying for a service if they don't want to properly service the unit and just want to sell you a new unit or expensive parts. It's honestly a waste of money. You're better off getting an independent AC repair guy. We are not renewing or subscribing to this company ever again. They're losing a (unhappy unsatisfied) customer and we will also tell all our friends and family about our experience with Sansone. read more

Beware of this company! Their service technicians get paid on commission! On the reco of 2 friends, I called them unit stopped working. They came out quickly and got the unit working and proceeded to tell me it would not last another week. Gave me a quote for new unit, which I later found out was almost double what another company would charge. When they failed to make proper arrangements with the building, as they promised they would, the install had to be delayed. As a result, I decided to cancel the install. Called another company who told me that the unit was in perfect working order and DID NOT need to be replaced. read more

Monday, 11/25/2024 All businesses want us to write a review. They all hope and expect 5 stars. Sure with pleasure why not if that company deserves them. But businesses do not enjoy reading the truth which can be negative to their businesses. Then please refrain from asking a review because I will only rate the truth. First today when I called Samsone to let them know that the heat element was not working in my place since I did not have any heat air in the unit, I was told that I should pay the fee of $80.00 for diagnose. I was shocked by the bad news and it was wrong. I called back speaking to Lexis who corrected the issue and confirmed that my yearly contract/agreement allows me to get the technician coming to diagnose it free of charge. THAT STAFF MEMBER SHOULD BE BETTER AND LONGER TRAINED. The company dispatched me right away a technician who came to check the appliance. Phillip Tessaro spent some time going up and down my first floor unit and did not find anything wrong. Indeed upon the technician arrival, when I selected the heat button, the heat came back on its own. Strange! My yearly maintenance agreement/contract yes let me have that kind of visit if the appliance does not respond as requested. . On 26/26/2024 Patrick Corujo came to perform the maintenance and found out that the coils and wheels are very dirty and should be cleaned. I wonder why the previous technician never mentioned it to me. I called and spoke to the supervisor Paul who could not give me an answer. Those parts did not get dirty overnight. I should have been notified long time ago. Sansone stopped providing that kind of service to their customers and PC agreed to do that job for me. I tried to call him and confirm the appointment and he never returned either the calls or the texts. On 1/6/2025 Today when I called back to reconfirm the phone # I was told that the company decided to stop servicing me. What a strange non professional attitude for that company! I won't recommend that company for my best friends. read more

In January, a technician from Sansone came and completed a diagnostic visit, and provided a quote for just under $600 for coil cleaning. I scheduled an appointment for the coil cleaning for March 15. The technician showed up wanting to complete another diagnostic for $89. I told him the appointment was made for the coil cleaning based on a previous diagnostic. He said he couldn't do the cleaning so I asked him to contact the company for someone to come out to complete the cleaning. He contacted the company and came back with a quote for $1100!! I called the company to discuss my concerns with the service and doubling of price for the service and was left on hold for 15 minutes. Sansone has lost a loyal customer of over 10 years and I will tell everyone about the appalling service. read more

My AC unit stopped working and I called Sansone. The tech came out and told me that air handler fan had stopped working. The AC unit is only 3 years old so the part was covered under warranty. The repair was over 1300 dollars. I questioned it but was told that was the going rate. I had them fix it as I felt like I didn't have a choice. Two days later the unit stopped again, I called them again they came out and now said the coil and valve were the issue. Again, parts were under warranty but repair was going to be over 3k. They then did the high pressure sales pitch to sell me a new unit. I called another company, and the unit was repaired for 800 dollars. This company will pressure you and prey on your situation. Avoid them at all costs. They are truly a predatory company!! read more

fantastic service. Sunday afternoon a/ c unit broke. within 20 minutes of calling, technician (Mitchel) was knocking at the door. very pleasant professional who within ten minutes had identified and fixed a broken capacitor. couldn't have been nicer. highly recommend this company. I will always use them from this point on. read more