My AC quit working on a Saturday late afternoon. A tech came out & resolved that problem. I was quoted a price for what needed cleaned etc. Was completed in a timely manner. The techs were very professional & personable. read more

I called and made appointments they don't call or cancel appointments. I did contact and was told no tech available because the one for our job didn't come to work . Poor way to run a business . I will now look for another company. Unreliable and never called to cancel appointment that was made a month ago . read more

Some of the worst customer service I've ever experienced. Genuinely shocking. Our AC broke and we had one of their technicians come that same day. They told us what the issue was and what part we needed to repair it. After trying to upsell us for several thousands of dollars, we agreed just on the part we need, and the technician told us it would be ready maybe next day, or in two days in the worst case. The next day we called back to get a status. No one we talked to could tell us when the part would be available. They told us someone would have to call us back to tell us. Hours later, no call. Every time we called back they kept saying they have no eta on the part and no eta on when they could even give us an eta on the part, and someone would have to call us back (and no one ever did). We got so frustrated we ended up canceling and getting it fixed by someone else that same day. Now, the cancelation -- a whole other mess. I was told by one person the cancelation was done, we would get an email confirmation and my money back. Days later, no confirmation, no refund. I call again, and AGAIN I'm told someone else will need to call me back, because the person who is actually able to help me is "in a meeting." I call again, and it turns out everyone left for the day, and the person I spoke to says she doesn't know why they didn't call me back before leaving. Just unbelievably unprofessional and infuriating. Still waiting for my refund. Awful company, don't do business with them. read more

A mis-diagnosis cost me over $2,000.00. After the repair the SAME problems continued for weeks. They were out here at least 8 time after taking my money trying to fix the same problem. They REFUSED to relent and admit they made a mistake. At one point they blamed it on another issue and wanted over $400.00 more. I had a supervisor come out who said that the additional $400.00 repair would not work. They never fixed the problem but took my $$$$$. read more

Thank you Palm Air for coming after hours and fixing our AC. Louis was absolutely amazing, he stayed past midnight to make sure our AC was fixed. I highly recommend Palm Air, we have been using your company for years and will continue to do so. read more

18 months ago we decided to replace our 20 year old a/c Wyatt new more efficient unit. We decided to go with Palm Air because they were the company that serviced our development and we thought they were honest and reliable. MISTAKE! for the past 2 months I have been dealing with service issues with both of my units. they have not been very honest nor reliable. they have not been very customer oriented. Choose someone else. Final Chapter. It turns out that I needed a new unit. After listening to all of my complaints, I got a good price on the new uni. Consider me a satisfied customer! read more

Called for a technician to do a check-up on my Air Conditioning system. The technician PLM-Nelson, Guerra arrived and began to try and sell everything he possibly could sell. He tried to put considerable pressure on me to enter into a service contract immediately and on the spot, as well as purchase a number of items from Palm Air Air Conditioning. I have been having my A/C serviced for several years by Emerson and Rome A/C and both have recently been purchase by Palm Air. Not only did the Tech try to overcharge on everything, he was extremely rude and arrogant, making it clear that he was the expert and would decide what I needed. Not the kind of service person you want in your house. I am not sure if this experience was a result of the company values or a single individual. However, I have contacted to company and am waiting for a response. Update on this review: Palm Beach Air Air conditioning sent another technician to exams my air conditioner and he was great. He is what an HVAC technician should be. Jacques's Bean was the Technician and did an excellent job explaining everything. He comes with my highest recommendation and reflects extremely well on Palm Air. Thank you Palm Air for Mr. Bean. For readers, I would never recommend using Mr. Nelson under any circumstances. But Mr. Bean is totally different story. Thank you Palm Air and Mr. Bean. read more

Always keep their appointments. Techs are knowledgeable and work effectively. They answer questions. read more

Decided late April, 2024 to replace 2 3-ton A/C systems. Chose Trane for high efficiency. Called Palm Air, referred by my previous A/C provider that stopped doing residential service. They were courteous and professional and I contracted for the 2 systems. They were installed quickly and perform well to date (6/2024). That's the good news. Now the bad news: after sales customer support is awful! I had to call them to ask when my systems would be inspected by the city. They replied that first application was rejected by city and they have to resubmit (they never called me, I had to call them). Then there was the issue of a circuit breaker: they needed to replace a circuit breaker in my panel to match system. 2 weeks went by and so I had to call them as ask about it. They then installed it (how long had they had it?). Finally, the big one: at the time of price negotiations I was advised of the FPL and tax rebates. I asked if there were any other rebates being applied and the rep said no. I then went to Trane website and found that my systems qualified for $650 per system manufacturer rebate (a promotion running from March to May 2024). I called Trane to see how I get my rebate and they said it comes though the dealer. Fine. I then called Palm Air and they said they would look into it. I followed up no fewer than 6 times and no one there would resolve this issue. It is still outstanding. The way I see it Palm Air still owes me $1300. I suggest considering after sales support carefully when selecting an A/C dealer. My two systems cost me over $24K and I was assured at time on signing that they would facilitate my processes along the way. They did not. I cannot recommend this firm. read more

STAY AWAY FROM THIS COMPANY!!! Unit installed a little over a year ago. Stopped cooling. Called for service. Tech arrives, says he doesn't have a Leak Detection tool, adds Freon and leaves. Damages my Dryer Vent hose and leaves. No quote no invoice. Less than a week later, its not cooling. 2nd tech arrives, doesn't have working batteries for his Leak Detection tool, end up having to give him batteries. Says there is a leak. Resolders and adds Freon. Unit not cooling before he leaves, he says it takes 24 hours to cool. Present a bill for over $1k for 1 hour of Labor without ever giving a quote. Who charges $1k per hour?? Call office to complain and they remove the bill. 24 hours later, not cooling. Send another tech. Literally states he is only going to add Freon and not fix it since the last bill wasn't paid. But there is no outstanding invoice. Made several calls to management.. always "busy" and will call back but never do. STAY AWAY. I have never encountered such ridiculous service. read more

Khambrel came to my house this morning to do a cleaning and he was so thorough! Took his time and did a great job. Excellent young man. I'd hire him in a second. read more

DO NOT use this company, they are not just over priced, but they are ripping people off! A quote was stating I needed something when I didn't and it was far over priced. Also to clear a drain that takes maybe 15 minutes at most cost $266!? Please at least do yourself a favor and find an AC company who will honestly tell you when someone is over charging. read more

We just had our 6 month maintenance completed by Jonathan and he was very personable, efficient and thorough. He arrived within the time scheduled. We have been with Palm Air for many years and have always been satisfied with their and their technicians. read more

Terrible dispatching and customer service. My advice is to not sign an agreement of any kind. They make an appointment with an 8 hour window and then cancel it without notification. When questioned they are trained to apologize for the lack of communication, or bad experience, but they do not follow up with service. I called their competitor and I have a tech able to come out either same day or the following. I've been treated poorly by their some dispatcher for my area. I've paid the price as I've been living with an 80 degree bedroom for about a month. I might lose a lot of money as I paid the maintenance agreement, but at least I have a professional company with a strong reputation able to dispatch service. If there was a negative star that's what I would have given. Today the service manager promised to call before 5:00....he didn't. read more

Can I give Negative Stars !!!! I have an 850 SQ Ft home and purchased a New AC unit 2.5 tons from Palm Aire and its STILL not working properly . I think they sold me a LEMMON !!!! They have been out over 2 dozen times upsold other products to me for the fix and its still NOT WORKING correctly spent over $8,000 for this unit I would be better off with wall units my next recourse is to file a claim on their General Liability policy as no one listens that there is an issue. So frustrating !!!! Black Mold and I've been sick since they installed it ...they will not answer my calls nor send me their Insurance Information that has been requested over 8 times ! read more

Harold Milien was very knowledgeabl, professional, very courteous. he was prompt and very personable and a great spokesperson for Palm air.

Do business with Palm Air if you are ready to be hounded for reviews. While they did what seemed like a decent cleaning, the people I found after I'd given them the door, "CES" or Comprehensive Energy Services, Inc did much better and didn't find a bunch of "thing that need attention". What really burned me was that I got not one but two automated "requests" for a good review followed up by what seemed like a personal appeal from the owner to give them a review, but it was from a DO-NOT-REPLY address so when I replied at length Google was unable to send my reply. When I called them to let them know that I had not written their blasted review because my wife was in the Delray Trauma Center. Their response was along the lines of well when she gets out can you do one? Obviously, I told them I was switching companies, but I was kind enough not to write a review at that time. However, today, I received a call from them wanting to schedule the "next visit." Chutzpah! read more

They worked on a home next door the shares a driveway and screws were all over the place. I got one in my tire and they totally refused to pay for the repair. Told me they sent a check but then ghosted me. Very unprofessional. Work area was a mess. read more

Tom came and was very thorough in checking everything to make sure he could solve our problem. He did and the price was extremely reasonable. I highly recommend Palm Air . A pleasure to work with. read more

I have been asking for a COI to be sent to my HOA so that I can get the mintainance I contracted for. I have been told multiple times that it would be email to my HOA. A few days ago I called I gave the building managers email address. You said you would send it immediately. The last I checked she had not received it. I have been asking since summer of 2023 to get the COI so that I can get maintenance. I do not understand why this is such an issue. I prepaid for a service that I cannot get without the COI. read more

I could not be happier with the service I received. I called at 9:30 last night and Nelson was here by 10:30 this morning. He was professional, personable and competent. He was also neat and careful to clean up after himself. I am so appreciative of Nelson and am glad that I am now a permanent customer. Thank you! read more

We had an emergency call on Sunday as our A/c stopped working late Saturday nite. The tech was beyond useless. Was here 15 min charged $150 and said it was an electrical problem, nothing he could fix and we needed to call an electrician. Then we paid for an electrician to make an emergency call and he showed us that it was NOT electrical. Called Palm Air to try to get them to come back and after 8 hours and 20 calls with no response we're told someone would come in the morning. This morning the tech started looking and said it's not compressor but seemed puzzled about what it might be. 2.5 hours later he says it IS the compressor you need a new one. I've already spent $150 for the first emergency call, $350 for the unneeded electrician and now I have NO trust in Palm Air. So no I do not trust anything they say at this point and if I do need a new compressor I won't deal with this company EVER. Poor customer service, ignorant technicians, very disappointed. Would not recommend to my worst enemy! read more

Had issues withy AC called my former AC company who were useless in helping us with our AC. Called Palm Air they responded in a short period of time and found that the problem was in a circut board our system was old and the cost a new board was not worth it, they gave us a temporary loan of a portable AC unit to hold us over for the week end. It was decided to replace the unit with a new system and within two days I was back up with a new AC, The team from Palm Air was professional, caring and very knowledgeable of the job that they were doing ,Chuck and Anzani were both two guys that knew what they were doing, and when the job was completed the clean up that they did, was better then what our house keeper does. Will keep Palm Air as our go to AC service company, job well done. read more

I've owned my home for 9 years and Palm Air has been our go to HVAC contractor. They've replaced my two systems and done all the maintenance work. They promptly deal with problems and are reliable. They show up when they say they will. Their technicians are friendly and knowledgeable. They are respectful of my home and do clean work. I'd absolutely recommend Palm Air. read more

He's going to be one week without AC every time that we call the company only a call center answer and they never call back last week. We lost our AC so the technician took one day and a half to arrive and when he arrived, he claims that the motor of the sun is dead, so she say that he have one and his truck for a place and in that moment, we inform him that our machine is brand new four year and we have warranty so he got upset he in a rude way paperwork of the warranty of course we have a phone there. We pull them out and after that everything changed suddenly he said that they find that he's having his thug with the work and we have to wait Monday and Tuesday Wednesday and no one calls. No one answered. I will call you don't have any feedback so I assume that they will continue playing with us. They will not return our calls and they will not on our warranty. This is the worst company to work with. I really do not recommend go to them and be careful with the warranty. I will submit my claim tonight read more

I had a problem with my AC today during this heat wave. My thermostat was at 85 degrees and indicated a problem. I called Palm Air and they said they would try to have someone at my home after 4:00, my response was today? Barrington called that he was on his way by 3:30. He fixed the problem, explained the situation and I couldn't be more pleased. He also checked everything out to make sure that everything else was in good order. At a time of unprecedented heat, I feel so fortunate to be working with a company that you can count on and people who are so nice to deal with Thank you. Nancy L. read more

I don't t know why anyone in BOCA Raton would use anyone else. From the office (Shari), and communication with the office at my complex to set up installation, to the installers ( Kyle and chuck) to the management (Jeff) my experience buying 2 a/c units for 2 condos I own was seamless!! The price was more then competitive, the service was amazing, and the condos were cleaner when they left then when they got there. They arrived on time and finished exactly when they said they would. Don't go anywhere else. Use this company!! Howard read more

Today we had our air conditioning system serviced and the gentleman who completed our service was outstanding. His name is Barrington and his service was 5 BIG STARS. He was very professional, polite, and knew his job thoroughly. Thank you for the outstanding service. read more

Great maintenance service! Christopher showed up the next day and installed the new part , that the air conditioner needed.

This service call was a complete disaster. Had been a palm air customer for years, but whether new ownership, management or system, entire experience was disappointing Call for service. Without scheduling an appointment they showed up twice at our home unannounced while we are not there on the two separate days we had an appointment scheduled. They completely blew us off and then showed up the next morning unannounced. In the past, you always reached someone in the office, now you reach an answering service that is a complete joke called multiple times and no one could give any information or get any anyone to return our calls. Only good thing was the air conditioning was working or the one week of chaos during 90° temperatures would have been a disaster But once our tech, Tristan, arrived, all went well. He was a great person to work with. Ownership or management has to do to straighten out the system read more

They're there any time we have an issue. Truly dependable service. The service providers are always professional when the come over and are willing to explain what's going on. I'll never forget when our a/c stopped working at the height of summer when I had family visiting. One of the partners of the company who was available, personally brought over a cooler so we could be comfortable while our unit was being installed. That's excellence in customer service! read more

We use them at the office and they are excellent. Love the quick response...the nice office staff..and the great prices. We use them for service...maintenance agreements...and to replace the large AC units when needed. Even after comparing prices, they are still the best priced and offer the best service. read more

Great maintenance service of three air conditioning units by Zeke Garcia. Detailed information provided before repairs and complete, competent maintenance. Good job again Palm Air. Thanks, Madeline Ervin read more

I called this company since it is listed as a Carrier authorized dealer. The person assisting me claimed that my unit was not under warranty. I told her that I confirmed with carrier that it was still under warranty. I even have the document. I asked what made her think it wasn't under warranty and she said she checked with the pompano beach distributor. Frustrated, I decided to call the distributor, and found a warranty look up on their website. Well, I found my warranty. I spoke to another HVAC company and was told that no one wants to do warranty work for carrier because they have to spend hours on the phone with them, plus they have to wait 60 days for credit for parts. This other company also quoted me an install price almost the same price on install without a warranty. Clearly, if there is no enormous monetary gain, none of these companies are interested. So much for customer service. I just don't understand why she had to flat out lie to me. read more

We needed a new air conditioner, so we set up time for an estimate from 3 different companies. The salesman came out assessed the size, space and efficiency of the unit that would best meet our needs. One salesman stood out. Victor, from Palm Air left an excellent impression. He looked us in the eye and spoke to us, rather than at us. He answered all our questions in a friendly, professional manner. We chose Palm Air because of Victor. The next day we met Alex and Jose, the installers. They were awesome. It is hard to make an air handler look good, but ours does!! Both of these guys have a ton of pride in their work, and it shows. We couldn't be happier with our new air conditioner, and we feel like we have made three new friends in the experience. A great big thank you to Victor, Alex and Jose of Palm Air Air Conditioning. The Jones' read more

Andrew Walker came to service our air conditioner. He was the best tech we have ever had. He was very diligent & polite. He did everything possible to ensure that our unit was well maintained. He was a credit to your company. We will definitely request him again. Thank you, Ed Greenberg read more

Adam was my tech today and he was the best tech from palm air we have had out to assist us. Adam was very polite and quick with his visit. He offered me tips on what I need to do in order to maintain a better air system and even cracked a few jokes making the visit really enjoyable. I will definitely be requesting Adam again! read more

Sorry I was with design air for a long time They got taken over by palm air Had them out twice paid service call on 1st visit tried to charge for 2nd visit for same problem but we politely refused. Same problem is occurring so I called the office today. Receptionist VERY RUDE told me they would charge to come out again let me just say it is not the fact I would be charged it was the tone and rudeness that was the problem ! I asked to speak to a manager and upon talking to her I see she sets the example in the. Office as she was even worse ! Lots of ac companies out there they will not get another penny from me or anybody I know for that matter read more

I recently bought a home in Boca Raton and my AC was throwing off too much humidity and worse my wife said the house smelled like dirty socks! We were given Palm Air's name by our next door neighbor. I called and spoke to Seema who was polite, efficient and she set me up with Bruce, who I discovered is a highly trained technician. We described our concerns. He outlined a couple possibilities and within a hour he identified a clogged drain line and dirty filter as the culprits. He suggested a Service Plan and that would include having our AC coil cleaned. He gave us a full explanation of how much the work would cost. Bruce is a great ambassador for his company and we would use Palm Air again. read more

Our AC went out around 7pm on Sunday night. I searched for an AC company that offered 24hr emergency service and came across Palm Air. Their technician, Zeke, was at our house about 30-45mins after the call was placed. He figured out the issue and replaced the faulty part quickly. I was also thrilled that the after-hours rate was very reasonable. If I need an AC company again in the future, I won't hesitate to call Palm Air. read more