Saturday, June 24, I was driving on the interstate which will take me straight south to Monticello…read moreand my timing belt in my Nissan Altima ripped off. A couple friends in Utah helped me get it towed to Drapers. The mechanic Aldo and his team of tow truckers did a very good job repairing my vehicle the next morning. My only biggest problem is that they only take cash. But thank you, Aldo and Draper Towing

What a godsend this place turned out to be. I got a flat tire and AAA dispatched Draper to me…read morewithin 45 minutes. Considering I was out in a very rural area that was fast. Better yet, TJ repaired my tire and put it back on my truck very quickly. So nice to support a local business, and one working hard to give excellent service. Highly recommended.

Somewhere between Moab and Monticello, our Dodge Grand Caravan overheated. I thought I was having…read moretransmission problems before I realized the problem was overheating. I managed to pull over and get some water in the radiator, and nurse it into Monticello to the Maverik. Bert just happened to be there in the Maverik. What a blessing. He figured out that we had a leak in the radiator and slowly got enough coolant into to for us to drive it to their shop. It was a Saturday, so he had me drop it off at Shafer's shop where he worked. Everyone we talked to at church the next day and around town said, "You are in good hands with Shafers." I found that to be very true. I met Mr. Shafer on Monday, and he was very kind. Even though he had a lot of other business, he did his best to get a new radiator delivered. When it didn't come due to the transport truck breaking down, he drove to Cortez personally to pick one up. Now that's customer service! It was finished on Wednesday, and we got back on the road and back to McKinney, Texas, with no further incident. The price was very reasonable. I am very thankful for Russell, Bert, Trent, and everyone at the shop. I highly recommend Shafers.

The engine in our 2015 Audi melted down south of Monticello (five hours short of Albuquerque) far…read morefrom our Seattle home, on a trip to Austin TX last spring to see the solar eclipse. I had noticed Schafer Auto Clinic on my way through town, and I asked the tow-truck driver dispatched by AAA to take the car there. In the grip of misfortune, I felt so fortunate to have discovered Schafer. If you're going to be stranded in the middle of what some would consider nowhere, this is the mechanical oasis that you want to find. There are dozens of cars neatly parked on the lot, each with a story as forlorn as mine. Sooner or later Schafer will rescue them all. Come to find out, Audi engines often melt down; replacement motors are in high demand. Therefore it took Trent weeks to find a new one for us. By then we had made it to the eclipse in a rented car, turned in that vehicle and bought a used BMW in Albuquerque. We drove the Bimmer home to Seattle. Trent was calm, friendly and helpful throughout. Once the new engine was installed, my wife and I flew Seattle-Salt Lake City and rode a Greyhound shuttle from the airport to Monticello. Setting out in the repaired car, we had one minor glitch due to a remaining wire that needed connecting, but Schafer mechanics quickly traced and corrected the problem. The bill for the engine and labor was considerable, but surely a fraction of what the job would have cost in Seattle. We ended up getting a whole second road trip, via Zion, Bryce, Antelope Canyon and Crater Lake, back to home. Trent stuck with us throughout our misadventure and subsequent adventure -- good-humored, honest and well organized. He recommended staying at The Atomic Blue Motor Inn, a whimsical, clean retro joint in walking distance of the shop. Trent took time off from repairing cars some years ago to work as Monticello city manager, and says that he had fallen behind on auto technology by the time he returned to the business. So his brother and other mechanics do most of the hands-on work. They fix everything from antique tractors to late-model foreign cars. Parts get shipped in to Moab. My wife and I don't need two cars. So if you'd like an Audi with 2k miles on the engine and 77k on the rest of the car, do let me know!

Absolutely amazing service. Andy was responsive and great to deal with. Great communication,…read morecaring, excellent attention to detail and could handle a complicated tow without issue. Great quality from a small family business. Highly recommended!!!

I cannot express my gratitude enough to Andy for rescuing me and Penny Lane (my van) from a muddy…read moreditch in the middle of nowhere Utah. Thank you, Andy! Especially for checking in with me the next day.

Amazing !!! I called them and they stayed longer to fix a flat tire!!! We were travelling from…read moreAlbuquerque to Salt Lake City. Amazing amazing repair shop!!!!

We sustained a tire valve damaged on our FJ cruiser on the backroads near Needles, and came in to…read moreMonticello to get some help and back on the road. Kim stayed late after 5, was courteous, and fixed it quickly and efficiently. Cost was very reasonable.

We had the best experience with Tic Tac Tow. Connor came out and saved us from a broken radiator in…read morecanyonlands and towed us into town. He was quick, courteous and has a passion for Moab and helping the stranded fans like us. Thanks Connor!

these guys are great. AAA told me an hour and they were there in maybe 20 minutes and actually had…read moreto wait almost 20 minutes for me to get back and Carson was so nice. I'm also a new business owner in town and they donated signs to me. Recommend them!

We were stranded with 2 blown tires. Danny towed me two hours to Cortez. He turned a lousy…read moresituation into an enjoyable 2 hour drive to connect and talk and learn about him, what the area was like and hear about a place and people I would otherwise have just driven right past.

I was looking for assistance in having a vehicle I purchased ready and available for the transport…read moredriver. I had looked online and Quality came up as being very solid and helpful. I made a phone call and had a very positive "can do" phone conversation with Heather. She said "no problem, I know the seller, we'll help you out." Heather facilitated the vehicle pick up, saving the seller the hassle of being available when the transport driver called. Her attitude and ability to facilitate the process was very much appreciated. Thanks Heather! Rich

I slid off the road during a snowstorm. There was no cell service and very little traffic. Dennis…read morewith Able Towing was on his way to another call and stopped to check on me. He ended up towing me into Telluride. Kind, professional and very generous! I will always be so grateful for his help.

Rescued!!! Our Suburban stopped 5 miles outside of Cortez on New Years Day. Able Towing came right…read moreaway and even had his wife pick up my family of 6 since it was her day off. They recommended a very helpful auto repair shop and dropped the car at the auto repair and then took us to a hotel since no shops were open on New Years. His wife said her husband is on call 24-7 and refuses to take a day off. A great Samaritan by profession. Thank you so much for saving us.

My car was handled quickly and thoroughly. They took care of my car and kept the focus. No…read moreoutrageous repairs, just professionalism.

We recently returned to Denver from a SW and NW trip that started Oct 23, 2024. Just days, after…read morewe had started our trip our 2015 Prius experienced an intermittent overheating warning light. We stopped at Dependable Automotive Service without an appointment and the very personable service tech manager very quickly took our car, plugged it into his diagnostic scanner, then put the car up on the rack. He revealed to me the likely issues including the emission system that could be the culprit. This was not a simple radiator or hose leak. He pointed out 5 possible problems. Due to the complexity of the issue and the fact that he would have to order parts not available nearby he indicated that for him to work on the issue it would likely take a week to repair. We were on a tight schedule so this was a problem. After a discussion with the manager he agreed with me that we would likely be okay going onto the Toyota dealership on our route through Flagstaff to get assistance. Well, as it turned out that one of the 5 possible problems was the culprit though it was also, regretfully, the most expensive problem in the catalytic system costing us three grand. But we were fine the rest of the trip well into December. We very much appreciate the Dependable Automotive manager's professional and expedient help in us getting back on our trip. He revealed a long and strong technical experience and competence that I have often found rare with so many independent auto servicers in my well over 50 years of owning vehicles. And by the way, he didn't charge us a penny! If you have an automotive problem I am assured that Dependable Automotive Service will be able to assist you! Cheers and happy motoring!