I don't know if this will show my original review as well as the update, or just the update. I just wanted to rewrite this a bit.
On Labor Day, 2019 I hit a deer. It damaged my vehicle enough that it needed repairs to be drivable again. So, my car was towed on a holiday. He answered the phone for the highway patrol....but not for me or my father when he came to get me. We tried all of the numbers of course to no avail.
I don't live in the area, my dad lived over 4 hours away. We couldn't stick around waiting for him to feel like answering our calls. I was left with no choice but to break a window to get my stuff out...load it into my dad's car...and leave. Keep in mind...my vehicle's alarm was going off while I did all of this...and since I was on a trip I had a lot with me. Close to what looked like his house...as well as his office. He didn't come out or say anything (that means that if you have a vehicle stored at this place...it's contents aren't exactly safe).
We tried several times to reach him by phone...not just that day either. He never answered our calls. He never responded to our messages. He never called me. The highway patrol person who called him made sure my phone number was included with my keys for him...but he never used it.
The lack of communication was so glaring that my parents helped me buy a different vehicle because they felt it was the best option.
Despite having a different vehicle, I still tried calling again on my way back through, again no joy.
Then, around a month later, he called my insurance company and tried to file a claim wanting storage fees! Something that wouldn't have been a problem if he had picked up the flippin' phone and called me at any point. He told them he couldn't get a hold of me. Really dude?
Geico closed that claim real quick, but nice try. It has now been over 2 years...and I am still mad about this. I loved that car so much, but because he couldn't be bothered to answer the phone, I had to leave it behind. I'm actually shocked by how many positive reviews this company has. If they are normally so good...what happened? Why did he blow me off when he's been so good to so many other people? read more