Great staff, but an unsettling return process that doesn't reflect a luxury brand…read more My experience returning an item at Saint Laurent Beverly Hills was strange--especially after having such an amazing purchasing experience at the Las Vegas location, where the service was fun, transparent, and genuinely enjoyable. Everyone at the Beverly Hills store was extremely nice and professional, but the return process itself felt shady and unnecessary. The associate took my high-value item out of my sight twice for "inspection." During that time, the products are still legally mine--and that practice leaves far too many possibilities for misunderstanding or even accidental damage that could later be blamed on the customer. After the second inspection, I was told one of the bags "looked used." When I asked for clarification, I was shown what turned out to be a spec of glitter--which the associate herself was also wearing. She then added that "technically, after a return, the bag would be unsaleable." I pointed out the obvious: if a bag they sold me had glitter or anything else on it that I didn't notice until I got home, they would've sold me an "unsaleable" product by that same logic. When I calmly refused to accept her explanation, she said, "well let me go talk to my manager." After reviewing it again, they came back and agreed to "make an exception this time." While I appreciated the resolution, the phrasing made it sound like they were doing me a favor rather than correcting an unreasonable assessment. For a brand built on trust, quality, and image, this return policy feels out of step. Customers shouldn't have to surrender visibility of their property or defend themselves over something as trivial as glitter. Luxury should extend to how people are treated--not just what they're sold.

God for bid somebody answered the phone here for once in their life. Impossible to get someone on…read morethe phone

Beverly Hills is one of the only LA stores offering in-house hemming. It's free if you're a…read moreLululemon member. Turnaround time can be as short as 24 hours. I have a choice of Lululemon's in my area and this is my go-to for excellent customer service.

Liam was awesome, made my experience here great. Good ambience, great staff. Even though I was only…read morehere for a short period of time, I ended up getting a wallet and that was all I needed. Keep it up.

This Rag & Bone location is top notch. The employees are friendly always quick to help without…read morebeing annoying. The store manager is knowledgeable and really goes out of his way to help the customer. The store itself is always clean, well-organized, and spaced nicely. It's because of the customer service here that I will keep coming back to shop at this store. This is how all retail stores should operate.

RAG & BONE Something is TERRIBLY wrong with this company. I…read morehave spent 2-3k a year on their clothes for the past 8 years Leather Jackets, Jeans, pants, and $150 knit tshirts ( I own 20 of them), which used to be good quality. Now, my $220 jeans have worn through in 6 months, they no longer make the tshirts, but it gets worse. The sales staff in their stores are uniformly rude (Lamar in Greenwich store is the single worst salesperson I've ever encountered). And now, the coup de grace - every return I've made is STATED as taking "7 business days", but every return I've made takes 3 weeks and an email to INITIATE the return PLUS AN ADDITIONAL 3-5 days " To post to your account" . This is absolute BS - Are you in some kind of financial trouble??? Customer service now does NOT sign or state their names. I AM DONE WITH THIS P.O.S. Company

Visited on May 9, happened sometime between 2pm-5pm. This review is specifically about the customer…read moreservice experience. I came to this location after calling ahead and being told that the dress and size I was looking for were available in store. Since this was for a very special occasion, I was excited and made the trip out to Beverly Hills specifically for it. Unfortunately, the experience was disappointing almost immediately. When we asked an employee for help locating the dress, the interaction felt very unfriendly and dismissive. I completely understand retail can be busy and stressful, but the tone and body language made it feel like asking for assistance was an inconvenience. It made the shopping experience uncomfortable instead of welcoming. Things became even more uncomfortable when I was in the fitting room trying on a dress and another employee entered without knocking while I was changing. There was no warning or pause before entering, and it caught me completely off guard. Privacy in fitting rooms should really be handled more carefully. At that point, I honestly just wanted to leave. The only employee who made the experience better was Tiffany, who was kind, patient, and genuinely helpful. She was the one bright spot during the visit and I appreciated her professionalism. To make matters worse, I was then told to go to the Melrose location because they supposedly had the dress in stock there. After spending another 30 minutes driving over, I found out the dress was not actually available. The inaccurate inventory information made an already frustrating experience even more disappointing. I am intentionally avoiding personal or physical descriptions in this review, but I believe management should be able to determine which employees were involved based on the timing of my visit and the interactions that occurred in the fitting room and sales floor areas. I had really hoped this would be a fun and memorable shopping trip because I was looking for a dress for an important once-in-a-lifetime event. I already felt a little intimidated shopping in Beverly Hills, so the dismissive interactions and overall atmosphere unfortunately left me feeling uncomfortable and discouraged instead of excited.

Simply obsessed. Reformation is hands down my favorite clothing store. Their pieces are timeless,…read morecomfortable, and so cute. I never walk out of this store without something in hand. The workers there are welcoming and helpful. I was browsing and one of the staff (I forgot her name, but she was so sweet) added clothes to my wardrobe to try on. Once you are ready to try things on, you are led to one of their incredible dressing rooms. Spacious, perfect lighting, and you can easily request new sizes or clothes to choose from with an iPad inside. Their whole try-on experience is something that all stores should model after. I ended up with four pieces that I was obsessed with and will be definitely returning in the near future.

I was looked after by Gabby, her customer service was excellent and she made it super easy for me…read moreto purchase some jeans. She was very attentive and helped me choose three new pairs of jeans with an excellent overall customer service experience. Gaby made it easy and I forgot how good CS can be post COVID!

I had a great experience. I bought my latest pair of 7s at another location and took them to this…read morelocation to get hemmed because it was more convenient. First off, Promenade parking is super easy and the store is beautiful. Second, Leslie and Israel were working and made me feel very welcome. Leslie was super (I mean super) patient with me regarding the hem and even explained some useful information about their sizing. There was also a misunderstanding and she was kind enough to make an exception which I appreciated. Ultimately, I didn't have one pair of shoes on me for narrowing down the exact hem length so she pinned the pants up so I could double check the length before getting them hemmed when I get back out to SM later this month. Service is super important for me and Leslie went above and beyond. I left happy thanks to the staff.

Blake was very attentive when we walked in. The other 2 employees suddenly disappeared while Blake…read morewas tending to another patron. He had stellar customer service and great suggestions about possible ideas! Loved the experience with the wrapping and from start to finish he even called ahead to the restaurant that he recommended to give us a great experience! That man needs a raise. He set such a high bar. Talk to Blake! He knows his Sh!t :)

Thank you. Hopefully, I'll return for a different item in the future. Track all associates that you…read morespeak with and numbers used in the event you have an inquiry.

I had a really great experience here. I came in just to see what they had--I was completely open…read moreand didn't have a specific outfit in mind. I wasn't necessarily looking for navy; it could have been cream or black in satin, I just wasn't sure what I would end up with. Saya was incredibly helpful and patient. She guided me through trying on different sizes and options, and she had a beautiful navy camisole that I ended up purchasing. She also helped locate a satin skirt in a shorter length at the outlet and arranged for it to be shipped directly to my home. Now I have a beautiful new outfit, and everything was handled with great efficiency and attention to detail. I really appreciated her professionalism, organization, and kindness. Highly recommend working with her.

Over priced inferior product. I bought a pair of Vince…read morejeans, which were the most expensive jeans I've ever bought, only to find they were defective with a crooked seam. They wouldn't let me exchange them without a receipt. I guess I will go back to shopping at major department stores.