enjoying having my car worked on ? Absolutely. Price was what was explained, professional staff, great workmanship. Always wait for my car, wonderful waiting area, and the coffee!!! Music nice too Bring a book and a friend. read more

Sandia Mini - Coffee selection and quality!!! - Auto Repair Near Me - Albuquerque, New Mexico

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Car went down half engine light went into limp mode with a semi truck doing 75 behind me!!!!!!....scared the you know what outa me!!! I was headed towards Albuquerque on my way to California via Chicago Illinois. I limped my way into Albuquerque doing 60 good thing the ride to that town was mostly down hill. I stopped at a auto parts store and had it scanned....bad plug and coil. Limped my way to this spot and they jumped right on it!!! Huge shout out to David Mirabel and his crew!!! I have a job to get to!!! Thanks again David!!! read more

Sandia Mini - Relax and wait - Auto Repair Near Me - Albuquerque, New Mexico

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Needed a gallon of coolant Quick parts purchase. If you are in the market for a new Mini....see Frankie...she's the bees knees, super knowledgeable about her stock and allows you time and test drives till you find what you want No high pressure techniques with Frankie read more

So annoyed with Sandia Mini and if I could give them 0 stars I would. My wife knows a lot about cars and we brought our mini in starting in 2020 while it was still under warranty. She told them it was idling high and something wasn't right. She was told there was nothing wrong with the car. She had it in several times and keep getting the same answer. Now we no longer have the warranty and we went to get our tags renewed. They will not renew them until we get our car fixed as it is idling to high. So now we will be out of pocket for something that should have been covered under our warranty read more

We took delivery of our 2020 which we ordered with everything we wanted (and didn't want) including the color... Chile Red. Motoring Advisor, Lee, was a delight to work with. We couldn't be happier with our new Mini and our experience at Sandia Mini. read more

Sandia Mini - Lee handing over the keys. - Auto Repair Near Me - Albuquerque, New Mexico

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There's just something about MINI! Not only are their cars amazingly fun to drive, the whole customer experience is top-notch. I've been to lots of car dealerships in NM and beyond. MINI dealers are the best. Why? I'll tell you: 1) No nonsense discussions; 2) The ability to customize and receive your car in record time (eat THAT Mazda and Fiat); and 3) there's something for everyone. I love MINI's and the attitude that comes with them...and that's more than just the car...it's the MINI Family experience you become part of as an owner. Okay, so what about THIS MINI dealership? First, let's chat service. Which, after all, is the most important thing because you'll interface with service more often than sales over the ownership life of your car. So, I've taken my current MINI there two times for service since moving to NM 8 months ago. Both times these were A+ experiences. The first time was a diagnostic challenge but MINI treated me well and put me up in a loaner while they diagnosed and repaired my car (thank you). Second time was impromptu (a low oil pressure warning popped up on my way to work). I drove in without an appointment, shared my concern, and JJ at Sandia MINI took excellent care of me. Kept my car, called me an Uber to get me to work, and fixed my car quickly without an appointment. Thank you, JJ! This is customer service that is hard to come by in other places. Second, let's chat sales. It's time for me to trade in my MINI (and most definitely NOT because of the performance of my current MINI...just my desire to move on to a new car). Popped in to poke around found Frankie! She's wonderful: knowledgeable, down-to-earth, and easy to chat with. Knows her stuff. We quickly designed my new MINI Convertible and, presto-chango, one week later it's in production. I expect to receive it in early summer. Frankie patiently answered by zillion questions and took me on a very long test drive to make sure I was doing the right thing. Looking for a new or used car? Go no further than Sandia MINI. They will treat you right and make you fall in love. I'm sold. read more

I have always had great service from the staff. They always have the car ready when they promised and the car comes back clean and great shape. They have wifi for you to use while waiting. read more

When it comes down to it, I went to Sandia Mini to have my car serviced and they did an incredible job with that. I had an issue with my car that a previous mini dealer misdiagnosed and addressed and Sandia Mini seems to have solved my problem! Before they started they said that if they weren't able to find the issue they would test drive it themselves, and if that didn't work they would ask me to drive it with a tech so that I could point out the noise I was hearing. While that seems so simple, it something no other dealership service center has ever offered me! I worked with Todd and he kept me in the know about what was happening the entire time. He was also very encouraging about letting me know that if they didn't correct it for me to let them know and they would work on it again to better diagnose the issue. While the waiting room had fewer outlets and seating options than other mini dealers I've been to, it was still a good experience. They had free sodas and Nature Valley bars, which was a nice surprise. Unfortunately, this dealer doesn't have the fleet of loaners that other locations do, but they have a shuttle service that you can use to get around. Wifi is available. read more

I bought a 2 door hatchback 12 years ago, and just replaced it with a Countryman. MINIs are are always fun! The sales staff have always been helpful, knowledgeable, and courteous. Their service department has also been great. The complimentary scheduled maintenance is great (3 yrs/36000 mi). The service prices are what you would expect from a premium brand, but they often have discounts available for typical service items. I also recommend this Wheels and Coffee meetup once a month at the dealership. read more

Warranty work done on my MINI with ease. The waiting area was comfortable and stocked with drinks. Also, they had the newer version of the "Italian Job" movie playing in the background... Nice touch. Service was good job well done, thanks. read more

Sandia Mini - Entrance for MINI Service... - Auto Repair Near Me - Albuquerque, New Mexico

Amazing customer service and deals! I went to Sandia to have my 2009 Mini diagnosed. Todd in the service department was so kind and really laid out for me what all was wrong with my baby. Turns out it could have needed and entire engine rebuild ON TOP of about 3000 in fixes for the water pump, etc., so it was good I had already begun chatting with Frankie in the sales department. I ended up leasing a beautiful new Mini and the entire process was pretty much seamless. Frankie answered ALL of my questions and was willing to go the extra mile to show me every single one of my options regarding leasing and financing both a Mini and a Mini Cooper S. This company worked so hard for me to come together to make my payment perfect and provide me with all the warranty and gap coverage I needed. I do not think I will EVER go anywhere else. Besides, after my first Mini Cooper I was hooked and am now a forever Mini chick! read more

I had the "check engine" light come on this week, and took my beloved Mini in to be checked out. Well...it turns out that it needed a valve cover and fuel injectors to correct a problem with the fuel mixture being too rich. The worst part is that my warranty expired just few days previous! So the good people at Sandia Mini contacted the company and got them to cover everything on them! This saved me about $2400. Gotta love that! Thank you Todd, thank you JJ, thank you Sandia Mini, and thanks to the Mini company in general. Oh, and they gave me a loaner, complete with new car smell! :) read more

This place gets a terrible rating from me. We are trying to purchase a 2017 Cadillac Escalade. We found a few flaws #1. The front left rotor had gashes in it and was squealing on the test drive. #2. The back seats had obvious spilled milk, and cool-aid. You could tell that a family with small children had this vehicle. The overall cleanliness of the vehicle was poor. #3. The carpet in the back seat was pulling up and probably needed to be replaced. The dealer agreed to address these issues in writing. We went ahead and did all the paperwork and they promised to have the vehicle cleaned and in like new working order the next day with the rotor and brake pad addressed. We showed up to pick the vehicle up and we inspected the vehicle right away. I noticed they did not replace the rotor. I looked in the back seat where myself and the sales manager named Cathy Steele Bun specifically looked the day prior, there was still potato chips LEGO men and a pacifier along with other trash under the seat that we both saw. The manager told me that she wasn't going to do anything about the rotor and I felt she was embarrassed about the quality of the detail. The manager said her mechanic looked at it and it was ok. You can clearly see deep gouges in it and I informed her that I am a mechanic as well. I asked to speak to the mechanic and she would not bring him out. She also said the detailed that was working wasn't the "good one" on staff today. I told her she needed to fire them both. They both suck at what they do. Bottom line is if you feel like getting a product that isn't quality and then treated like crap all in one package, then this is your place. There wasn't any hand shaking and words like thanks for your business not even a wave bye to get the hell off of the lot. P.S. the sales lady was actually pretty nice to us and understood our frustration this is why I did not name her. So the owner got ahold of me and told me they would re-detail it. I live 3 hours away. Why would I go back for a detail that should have been done correctly in the first place. What about the front rotor and brake? No mention of that. No mention of the way the manager was rude and didn't want to handle the problem. read more

If I could give more stars I would!! Awesome service by Tony Brasher, and the rest of staff. Traveling cross country...they got me in and out quickly after major damage! Thanks to mike the owner! Great place, great service, I highly recommend sandia mini read more

This dealership has been the most frustrating experience I have ever had. They have been uncommunicative and unwilling to address any concerns of mine. I had to have MINI corporate reach out to the dealership to get them to return a phone call regarding the status of my registration. I would never in my life recommend purchasing a car from there. Driving to the next major city to a mini dealership would be significantly less of a hassle than dealing with Sandia Mini read more

I leased a vehicle with the help of Frankie Irwin and it was fabulous no pressure experience! She thoroughly took care and plenty of time to work with me. She saw to my needs and found the perfect fit for me. Overall a great experience and I will definitely be looking to do business with her again! read more

Mind blown! Great service team. Kept me informed about next steps in a timely manner. Exceeded all my expectations.

I wanted to thank BMW/MINI for making an automobile that literally saved my life. I would also like to thank the wonderful individuals from my local dealership, Sandia BMW/MINI in Albuquerque, New Mexico. Cathy Steele Bunn (Sales Manager) and Frankie Leann Irwin (Motoring Advisor) have shown genuine compassion and treated me like family. I was recently in a auto accident and unfortunately lost my brand new, beautiful 2018 Mini Cooper Clubman. Frankie Irwin and Cathy Bunn are the best! They helped answer questions for me after the accident and Frankie called just to make sure that I was okay. My heart may have been broken due to this terrible loss but thanks to the amazing engineering of my MINI, I was physically unharmed. I was struck by a full size 1/2 ton truck at over 50 miles per hour! The driver of the other vehicle ran a red light and then fled the seen of the accident and was not apprehended by the police. The accident was so severe that the side curtain airbags as well as the airbag in my driver's seat deployed. My MINI protected me in every way upon impact. In addition to the airbags, the hazard lights and interior lights immediately turned on. My sunroof closed automatically and then retracted once it was safe. Before I had a chance to fully comprehend what had happened, my MINI was ready to call for help. I described the ordeal to my family and friends (including my MINI/BMW family) by saying, "it felt like my MINI had instinctively and protectively hugged me". I consider my vehicles to be a part of the family and that's what family does for each other, at all costs. I have purchased two MINI's and two BMW's from this dealership. Owning a MINI is a unique and joyful experience, part of which is becoming a part of the MINI/BMW family. Life's too short not to own a MINI and I was "born to motor"! So thank you MINI and a very special thanks to my MINI family at Sandia of Albuquerque, New Mexico. I hope that I'll get the opportunity to "motor on" in another MINI in the future. If I do, it will be from Sandia BMW/MINI of Albuquerque, New Mexico. Sincerely, MINI Lover For Life! read more