I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

I read the Yelp reviews for Astera before I reached out to them, and the 5-star reviews are spot…read moreon! I sent a message via Yelp on a Sunday night and they immediately scheduled our oven troubleshooting for Monday afternoon. Their front office staff is incredibly responsive! George (technician) arrived timely and was very thorough. He explained things to me every step of the way. He is approaching this very methodically - ok, so it's not the igniter, let's look at the next link in the chain... I saw George called out by name in other Yelp reviews, and I understand why he comes so highly recommended! He called the manufacturer to discuss his findings, but the manufacturer tech team wasn't available. He let me know he would be calling them again in the morning and that he would reach out to me with an update. I've had plenty of negative or so-so experiences with other service technicians from other companies. This experience with George / Astera is so positive that I'm posting my review even before the service is completed. Astera will be getting first crack at all of my appliance and HVAC service calls going forward.

Still no Call back from…read moreThese scammers. Absolute shysters. DO NOT USE THEM. unless you do not want your heating ac fixed and spend hundreds of dollars for absolutely no resolution. Zero zero Zero stars. AVOID

Absolutely the worst. They Could not figure out the problem on multiple trips. Charged me a…read morelot of money anddddddd Still broken. No problem it's 30 degrees out. Should be cited and closed by the BBB. If you are not able to perform the simplest of jobs and then charge hundreds of dollars for said failure, you should be shuttered !

Jason did high quality work at a very competitive price when he did maintenance on my heating unit…read moreand humidifier. Good honest work at a good price. What more could I ask for?

My water heater went out. The company that "diagnosed" the problem charged me $99 and said that…read morethis did not include the cost to replace it. The company then quoted me $2200 as the cost to replace it and reiterated that this did not include the $99 that they already charged me. So yes, had I gone with that company, it would have cost me $2300. Armed with this information, I posted pictures and exactly what the "diagnosis" said and asked for emailed quotes...to be clear I said EMAIL only. I then got no less than 10 phone calls saying "please give us a call so we can talk about your situation. Some called more than once. Lakeland Heating and Cooling (Jason) was nothing like that... $1270 flat rate to replace the water heater. Yes, thats how he replied in his email.. as I requested. He came in.. with the water heater... replaced it... and went on his way. Other companies, that followed directions, also came in higher than $2000. I am EXTREMELY satisfied with Jason and Lakeland! High Quality, Tremendous VALUE

Quick response, showed up the same day as I called. Tamar was easy to talk to and explained…read moreeverything well.

Very professional and helpful. On time and made good suggestions. The price stated was the price…read morepaid. Will definitely hire again

Jesus did a wonderful job! He was timely, worked efficiently, and offered great feedback and…read moreknowledge on our AC units. I would highly recommend Jesus and HVAC Royal Service.

They came out quickly and were able to service my unit well. I like that the tech took his time and…read moremade sure I was set up for the summer.

Always have prompt, fair and helpful service when I call Four Seasons. In this instance our rental…read moreunit had a problem with the AC on a hot and steamy weekend. The service technician came to the unit, serviced our furnace and AC in prompt and efficient manner and offered (but didn't push) on recommending changes to our HVAC to make it work better. This would be a 5 star review but: (1) PLEASE get rid of the AI agent for calls. It is unhelpful and not personalized to manage HVAC calls. (2) If you're not going to make the scheduled window, that is okay BUT please phone ahead that you're going to be late. Prices were fair for a weekend service but certainly not cheap for an AC repair (~$400).

UPDATE: A new tech did return at 3:30pm (window was 8am to noon), but not before I spent 118…read moreminutes total on the phone on hold or speaking to various people. 118 minutes of my own time to understand what is going on isn't acceptable, period, even if the tech who eventually comes is capable and does a solid job. The polite, knowledgeable tech did make the air coming out of the registers cold again (thank you!!!), but my original problem remains: there is not enough power in my current system to cool my house efficiently and sufficiently. Already getting worried about the 5+ days we have coming up of 90+ degrees F weather. My AC will run constantly that entire period because it will never be able to keep up with the sun bake and my high ceilings, WHICH I KNEW FROM THE JUMP, PEOPLE! Hence my original inquiry with Four Seasons. [rage emoji] So while the new tech came and undid what his colleague managed to make worse the prior day, I am currently exactly where I started but down $2k. **I will reserve full judgement for a few more weeks, after the leak package determines if I have a leak,** but regardless of the findings, I don't think I will trust this company in the future. Their marketing team did an excellent job convincing me this was a family-owned and operated local business, but I think it's much too big to adequately service the customers it has. I have a full-time job and can't be on the phone with robots for almost two hours in a day.

Requested a HVAC and Furnace tune up through the yelp projects…read more Quick response and got us on the schedule. They came out today and the tech was great, checked everything out. Happy with the service and would recommend to other. We will be repeat customers in the future

Technicians came on time and explained every thing they were doing like I was a kid (which is what…read moreI want...I know nothing about HVACs). Technicians were extremely honest and didn't try to upsell. Even told me that if something were to happen, I can call them again and I wouldn't be charged another fee to come out. You've earned a lifelong customer. Thanks!

I had worked with Chris and the team a few months ago and had a positive experience, so I reached…read moreout to them for maintenance on my AC. Turns out the whole thing had to be replaced. Naim(?) was super patient and kind with me as I asked a ton of questions to understand the situation - he had the same amount of patience when he came out to assess my broken furnace too! Damir and team who came out to replace my AC were super kind as well, doing the job efficiently and even offered to help move my stuff back into the hallway after they were done. Something that stood out to me about this process was the customer service - throughout the process, Mike kept me updated on scheduling, and the whole team overall were great to work with. I'm glad I found a reliable team for my HVAC needs moving forward!

Oasis was able to come out day-of for a broken AC unit on the hottest week of summer so far. They…read morewere able to diagnose the issue quickly and get the AC contactor replaced to get the unit operational. Super quick, super professional, amazing overall service.