I could zero stars, I would. I was referred to this dentist in January, with an appointment set for today, June 6. No one asked me for updated health information. No one tried to confirm existing health or medicine history with me today either. Without my consent, they had my minor child sign some form about birth control and how the medicine might affect it. I was not allowed to wait in the waiting room for some reason as well. I waited in my car. About ten minutes later, the dentist came out passively/aggresively accusing my child of being on drugs because she was not responding to the medication. I said no. She said my daughter was kicking around and they were unable to restrain her. my daughter is only 5 feet and 100 pounds. I said she started some other new medication depression. In a very snotty tone, she said "we need to know this information"! I am not a mind reader. I do not know medication for depression affects anesthesia. She is the medical professional, not me. It her her professional and ethical responsibility to review all medical history, confirm medical history and ask for new information prior to the procedure. She learned this in school. Actually, it is engrained into their brain. So she comes back with an update form (which should have been updated or given to me prior to the procedure) tells me to fill it out and mail it back it. I said ok, I will fill it in now, and I will bring it back inside immediately. She told me no, my child was ready to go and I have to get her now!!! Really??? They proceed to wheel her out. She is still very out of it and crying. She is highly confused and emotional. I barely get out of the parking lot and my daughter tries to jump out of a moving car. Thank god I was in the back seat with her so I could at least restrain her from jumping until the car stops. Now, I am trying to prevent her from running into traffic because she is entirely out of it. We call 911. I finally gain control of my daughter. As I am trying to calm her down, I said lets walk back to the dentist so we can try to get something to reverse the medication, and get answers and reschedule you. The police show up to help me. We finally get back to the dentist office. Instead of being helpful and trying to find something to reverse the anesthesia, Cynthia L. Olson, DMD, comes out and said "What is the problem? I already explained to you that you did tell me what she was on. She met discharge criteria. She is discharged!" I asked her if she has a reversal agent. She throws her arms up into the air and says "That will require me to put another IV in. Hold on. I already started my next patient!" as she slams open the door to the area where patients are kept. I only went back because I wanted and needed help and I was refused, verbally berated and treated with a extremely cynical attitude. I asked her for her name and said "one better! I'll give you my business card"!..... Well Cynthia, here I am letting everyone know you are not a safe oral surgeon, you do not catch up with your patients before seeing them, nor do you review critical medical information to keep your patients safe. read more
