Recently "switched" from UVerse (both AT&T services. ..is this the Old Navy to UVerse's Gap??)…read more The installation itself was inept, unprepared, and not what we were promised. The service: hardly a bargain at all when you compare to what's missing that we're used to with UVerse. (No FXX?? Ugh!! A ton of my favorite TV is on that channel :( No DIY Network either. There are more that I miss, but. ...out of sight, out if mind. Sigh. Sadface. ) The equipment is ....thhheeeeee......slooooooooooooowest........thing.......evvvvvverrrrrrrrr. Even on the "main" wired box (which I don't understand why we have at all - promised a completely wireless system. Anyway....) it takes close to a full minute for the system to respond to each command, like pulling up "guide" or selecting a channel. My couch time is limited - I can't be wasting minutes all willynilly like this! Don't totally hate it - it's meh - but definitely not completely happy either. Should have just amended our UVerse package. Or gone with Time Warner. Or ditched such services altogether in lieu of a solely Netflix & Hulu life. Think hard before you commit to a contract.

Technician was very nice but spoke broken English at best and very difficult to communicate with…read more He installed new dish, damaged gutter on house, left that and trash in yard. Representative on phone was hard to understand and offered no suitable solution to our inability to have our tv operable. So a technician will have to come out again. An expensive service with horrible customer support.

My service disappeared. I was prompted to download and PAY for an app which didn't work and now I…read morehave zero service that I have paid for a subscription and an app. Can't get anyone to help.

This is Scotty from Daytona Beach Florida and I recently called Rick to get my subscription started…read morefor the very first time and it was so easy to load and in 5 minutes or less I was up and running and can watch everything with this app including nfl football all games and he even got my friends hooked up also so a big high five to you Rick and call this guy righ away before football season starts and Rick you deserve 10 star rating!!!!

Overpriced and underwhelming service! There are so many more alternatives to Spectrum these days,…read moreand I am happy that their price gouging is finally giving them their comeuppance! (Look it up)

This place is so bad. The employees (Jennifer) will do anything and everything to not help you. The…read moresad thing is it's because they don't possess the knowledge about the job. No aptitude to have a simple conversation. She sounded like a parrot repeating herself "call customer service over the phone, we don't do that here". She just said that response to every question I had. I asked for a manager and she never brought one, instead she said; you guessed it. "Call customer service" . I walked to my car and called customer service and they were very professional and took care of all of my requests. The customer service telephone agent admitted that all of this could have been completed in person. Please go elsewhere and please skip on Jennifer, shes terrible. Waiting in line for a long long long time to just be treated unkindly.

Great job installing my OTA. Very knowledgeable and professional. Rates very reasonable.read more

Mr. Smith is an incredibly knowledgeable technician with decades of experience, and he is highly…read moreskilled at fixing any issues you may have! Cablemasters is such a wonderful, integrity-filled company that provides excellent service, quality results, and affordable prices! Will definitely be using them for all of my high speed internet needs!!!

Friendly but did not have any knowledge on Apple iPhones. Our 1yr old phone randomly shut down…read moreovernight during charging & we were unable to turn it back on using the normal side button. We came here & after she could not turn it on, she recommended to buy another phone. She also suggested a repair store. The store didn't look like my usual store in the forum so I asked & she confirmed that they are a AT&T Authorized Retail Store. I located an official company owned store further down Military Drive. I walked in & there was a young man who was going to take my name. I told him the issue & he turned it on right there on the spot.

Very pleasant experience! We were taken care of and greeted the moment we walked through the door…read more Pamela is top notch! She will 100% make sure you get what you need!

Horrible horrible service , since it changed to vtx 1 . Have been with them 12 years , Feb only had…read moremaybe a week of service. No prorated service. It was thier fault . Waited on the phone for hours to speak to someone. Or tried the call back because they were so busy that did not happen, they moved two buildings down and was never notified of a change of address.. don't go with them. Close out my service today, would not prorate me, had to pay for the whole month of march.

I had the RS 25MB plan for 4 years on a 4K TV and 2 computers and could never stream 1080P video…read morereliably without buffering, even when it worked. The employees were great and tried their best on several occasions to improve the service with what they had. I received the advertised speed fairly often but it was not stable enough to stream. Latency ranged from the double digits to 500-700ms. I might get 25MB\sec one time and 2MB the next. It was like paying $88 for a tank of gas and only getting 5 gallons, but there was nothing I could do but suck it up and hope for something better next month. Frequent outages were frustrating. Some were brief and some were long but I had them weekly. Rain? Forget it. The slightest rain would result in rain fade and full loss of connectivity until it had passed. It's the norm with line of sight technology but it's aggravating. If you live close to one of their towers you probably wouldn't notice. I was maybe 3 miles away with good signal strength. Don't buy the story that 25 megs won't stream. It's the minimum needed for 4K and more than enough for 1080p unless you have several data hungry devices in the home. I now have 30MB from a local competitor and 4K video streams like water with two computers surfing YouTube. Latency is in the 20's. I give a ton of credit to the employees for trying but the trouble was beyond their reach. I hope RS can get their problems resolved. Competition is healthy.

Worst lying company! promotions they want you to sign up for 3 years for internet service and after…read more12months they automatic bump you up little by little to prepare you for your bill to go back up original price. 3years isn't really three years freaking lying mother fkrs!! From $46.oo to now $96.00!!! Crooks

I am sorry to say this, but Grande has been changing for the worse in the last two years. Y'all can…read moreforget about my 5-star review back in 2020! Grande has been nothing but a pain for the last year, and I am just TIRED of their excuses. I work from home, and there hasn't been a single day where I lose internet signal more than 5 times a day (that is not normal). On some days, I lose signal for hours and I know what their answer is "unplug and plug back your router". It is so frustrating that doesn't matter what we do, we always have the same issue and the customer service tells me that if they send someone, and don't find a problem then I have to pay an additional fee for their "work". They used to be such a good company with amazing customer service, but I guess since their recent changes with Astound things have been changing for the worse. Definitely not coming back to Grande ever again.

I never in a million years thought I would find anything that was actually worse than speculum…read moreinternet! Congratulations private equity! flaming turds!! They destroyed grande and are taking the profit and running away with it, all at customers' expense. And when you try to cancel, they absolutely refuse, keep billing you, and then sell all your information to third-party to harass you! EVIL