In 2023 I got directv most affordable plan for $86 a month. At the time I didn't realize I was…read moresigning up for a two year contract. My contract expired Aug 15, 2025. When I called directv on Aug. 15 to see if my contract had expired they said yes. They also told me my new monthly payment would be $137 a month that's a $51 a month increase. I was shocked and had to make him repeat it one more time. I cancelled immediately. Stay away from this company they are crooks they care nothing about their customers. If I could I would give this company 0 stars

It was HORRIBLE. DirectTV phone reps could care less about the customers. They literally refused to…read moretake my payment. I guess 20+ years with the company means nothing. It's very disappointing that the company has come to this. They're employees DO NOT value the customer. I will be going with a different company. These employees are in some major need of customer service!

My service disappeared. I was prompted to download and PAY for an app which didn't work and now I…read morehave zero service that I have paid for a subscription and an app. Can't get anyone to help.

This is Scotty from Daytona Beach Florida and I recently called Rick to get my subscription started…read morefor the very first time and it was so easy to load and in 5 minutes or less I was up and running and can watch everything with this app including nfl football all games and he even got my friends hooked up also so a big high five to you Rick and call this guy righ away before football season starts and Rick you deserve 10 star rating!!!!

Overpriced and underwhelming service! There are so many more alternatives to Spectrum these days,…read moreand I am happy that their price gouging is finally giving them their comeuppance! (Look it up)

This place is so bad. The employees (Jennifer) will do anything and everything to not help you. The…read moresad thing is it's because they don't possess the knowledge about the job. No aptitude to have a simple conversation. She sounded like a parrot repeating herself "call customer service over the phone, we don't do that here". She just said that response to every question I had. I asked for a manager and she never brought one, instead she said; you guessed it. "Call customer service" . I walked to my car and called customer service and they were very professional and took care of all of my requests. The customer service telephone agent admitted that all of this could have been completed in person. Please go elsewhere and please skip on Jennifer, shes terrible. Waiting in line for a long long long time to just be treated unkindly.

Great job installing my OTA. Very knowledgeable and professional. Rates very reasonable.read more

Mr. Smith is an incredibly knowledgeable technician with decades of experience, and he is highly…read moreskilled at fixing any issues you may have! Cablemasters is such a wonderful, integrity-filled company that provides excellent service, quality results, and affordable prices! Will definitely be using them for all of my high speed internet needs!!!

Friendly but did not have any knowledge on Apple iPhones. Our 1yr old phone randomly shut down…read moreovernight during charging & we were unable to turn it back on using the normal side button. We came here & after she could not turn it on, she recommended to buy another phone. She also suggested a repair store. The store didn't look like my usual store in the forum so I asked & she confirmed that they are a AT&T Authorized Retail Store. I located an official company owned store further down Military Drive. I walked in & there was a young man who was going to take my name. I told him the issue & he turned it on right there on the spot.

Very pleasant experience! We were taken care of and greeted the moment we walked through the door…read more Pamela is top notch! She will 100% make sure you get what you need!

UPDATE: Feb 2017. I got a call last week that the higher…read morespeed Internet was now available in my area, 25 MB. I scheduled a quick install. It delivers on the promise. I'm a very happy customer. This is now really fast Internet for a rural area. Customer has improved greatly over the years, very knowledgeable and responsive, installation engineers are all really good as well. You can't judge Rock Solid on previous reviews, they have consistently improved my service over the last 18 months. I'm really happy with the service, for my rural location, it's without question the best solution available for me. Initial Review: Let me start by saying I have been a Rock Solid Internet customer for 8 years. I'm a computer professional, I work out of my house, so I use the internet all day long. I know immediately when my internet goes down, and I use the internet in the evening as well, including streaming services such as NetFlix & Hulu. I also am a very demanding consumer, who wants & notices the highest quality picture possible while streaming. I'll admit that many of the reviews posted here about RSI quality of service are experiences I have had at one time, but it's no longer the case for me. Sometime in late 2015 I noticed service was good enough for me to stream Hulu content reliably, but not NetFlix. In early 2016 I found I could get NetFlix to also stream really consistent. I actually waited several months to be sure I was going to continue to see good service, before posting a review. My internet has been consistently up during the day and very fast. As with many other internet providers, it does slow a little bit in the early evening, when people get home from work & school. But it's entirely good enough for evening stream on NetFlix & Hulu, I honestly cannot remember the last time NetFlix or Hulu paused.

Horrible horrible service , since it changed to vtx 1 . Have been with them 12 years , Feb only had…read moremaybe a week of service. No prorated service. It was thier fault . Waited on the phone for hours to speak to someone. Or tried the call back because they were so busy that did not happen, they moved two buildings down and was never notified of a change of address.. don't go with them. Close out my service today, would not prorate me, had to pay for the whole month of march.

Worst lying company! promotions they want you to sign up for 3 years for internet service and after…read more12months they automatic bump you up little by little to prepare you for your bill to go back up original price. 3years isn't really three years freaking lying mother fkrs!! From $46.oo to now $96.00!!! Crooks

Do not get this internet. I swear it feels like every weekend there's a service interruption that…read morelast all the way until the next day. And you think you'll wake up with internet haha nope. Then when you call to check on the eta, you hear about how it's the most reliable blah blah blah and it pisses you off more. Battlefield 6 just came out and guess what. No internet. A couple weeks ago, same thing. This is just a dumpster juice of a service. Would not recommend at all. It should damn near be free to use this service. Update*** In case you were wondering if I'm joking or not in my post from 21 hours ago... The internet still isn't working. Still getting the most reliable and faster internet speech and they keep pushing the time that the internet will be on, back by 3 hours. They literally have the worst team ever. Who's fixing the internet? 3rd graders? Anyway Ive called AT&T and I'm switching over to them tomorrow. Btw you can't speak with a representative while the internet is down. So termination isn't possible. Don't know what internet has to do with a phone call when they have their chatters msging 5 msgs back to back because they don't know how to send one detailed msg. Surprisingly I've been paying $115 dollars for this shit internet. At least with at&t it'll be 60 for working internet and faster speeds.

I have had Grande, now Astound, since they came to San Antonio. The reception is poor and the…read moreprice goes up regularly. I see that Spectrum and Direct tv are no better , according to reviews. I wish there was a good option.