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    San Antonio RVs

    4.3 (30 reviews)
    Closed 9:00 am - 5:30 pm

    Services - San Antonio RVs

    RV repair

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    after-math, broken shade
    Chris T.

    On 9/29/2022 we called a service center listed with our purchased insurance through the dealership, because we noticed some water damage in the kitchen area. The technician informed us of a bad rubber gasket in the shower valve and repaired and billed for the work. I decided to file a warranty claim for the damage to the panels, so I called Winnebago Warranty Center. October 2022, I explained to the warranty representative that there had been a leak in the shower caused by a faulty rubber gasket, and as a result there was some water damage on the paneling facing the kitchen around the pantry and fuse box area. To my knowledge this was the only visible damage I could find. The rep was able to send this to her team and get it approved for a warranty repair at a certified Winnebago service dealer. Out of the choices she offered me, San Antonio RV in Seguin, TX was the closest to my location. I reached out to them and spoke with John Stenger who is the service manager. John explained to me that Winnebago requires a thorough inspection of all possible damage, and it would take a bit of time. This took roughly two or three weeks for him to assess the damage and put together the work order to submit to Winnebago. After a few days John told me that Winnebago denied the claim, which was surprising to me considering the rep told me that it would not be denied. After further discussion with John, it came to light that SA RV submitted a claim for water damage and several other items that were not discussed. Red flag! I told John that I would call Winnebago and find out what the issue was, he advised me not to do this and that he would have a warranty representative call them and straighten the issue out. Another few days went by, John let me know this time the claim was accepted, and they would order the parts and begin work. I found out that the reason the claim was denied was because SA RV decided to add additional items to the claim without my knowledge, one being an issue with the slide and another with a bent jack and who knows what else. Several months go by, along with several loan payments and us still without the RV, which was purchased to accommodate my son's living arrangement while going to school. I tried to reach John on several occasions and when I did, he always told me Winnebago didn't have the parts, or they sent the wrong parts, or they were back ordered for months on end. Finally in June of 2023 he claimed he received the parts and would work on it now. I let him know that my situation has changed, and I would like to sell the RV. He put me in touch with their salesman named Stan and we agreed on a consignment price. All of June and most of July the RV still did not get advertised. When I finally got someone on the phone, they said it still wasn't repaired and pictures hadn't been taken to put it on the site. Late July images finally went on the site, and it was listed. Again, no communication from their end, several attempts were made to discuss progress and calls were not returned. Pictures of the RV were half-assed with clutter and areas that were still being repaired, no staging and no effort to really try and sell it. At this point I decided to consign with another company that may take selling the RV more seriously. I contacted PPL Motorhomes out of New Braunfels, Tx and decided to consign with them. When I went to inspect the RV before transporting it from SA RV to PPL, I noticed that there were several items of value stolen from the RV. I contacted the owner of SA RV, has name is Matthew and he is an arrogant jerk, he did not take any responsibility for these claims. The RV made it to PPL on Monday, October 9, 2023. PPL received the RV and started an appraisal by inspecting the unit. PPL informed me that there was water damage, scratches, broken trim and a few other minor damages. The water damage is on the driver's side by the water hook-up, the same side SA RV was fixing the damage. He also informed me that the damage took place while the RV was in San Antonio Rv's possession when they hooked it up to the city water. At this point I contacted the owner of SA RV who basically played games with me while putting me on speaker phone so his staff could hear the conversation and laugh at my claims. I am trying to be as thorough as possible and realize that this is a long review, but it's part of the timeline and also hoping to bring awareness as to the poor professionalism and dishonesty exhibited by the owner and staff of San Antonio RV. We purchased the RV on 08/20/2022. San Antonio RV had the RV in their possession for almost a year and stole roughly a thousand dollars of personal items and ended up causing another 4k of damage that I am on the hook for. I gave the owner an opportunity to be a stand-up guy but he is not. Best I can do now is spread the awareness and take him to court. This is my starting point.

    Andrea M.

    I came in with my husband looking to purchase our first RV. From the moment we came in we received awesome costumer service. They answered all our beginner questions, and they had a huge variety of Rvs to look at. We found the perfect one for us. The process was so easy and everyone was extremely helpful. Highly recommend coming to this location!

    Linda E.

    Thank you to Kyle Potts and Mike Morash who found us the perfect motorhome at San Antonio RV's in Seguin, Texas. Everyone there was very professional and down to earth. They made us feel very confident that we were dealing with an honest company that would be there not only during the sale but after the sale too. They even delivered our RV to our Woodlands home after it was made ready for delivery.

    3 slides on driver's side, 1 on passenger

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    3 months ago

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    9 months ago

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    9 months ago

    Sales team was very helpful! Low pressure, but very informative. We ended up purchasing from Gary O.

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    9 months ago

    We were in a pinch needed our RV serviced when nobody could get us in san antonio rvs got us in. would definitely recommend.

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    4 years ago

    I'm the new guy terrance. We are more that happy to help you and your family and friend. Rate us 10 out of 10

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    2 years ago

    They helped me move my camper across the state, Mikey was very helpful , got it loaded and unloaded quickly

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    Ask the Community - San Antonio RVs

    Review Highlights - San Antonio RVs

    UPDATE from previous 1 star post: My husband and I spoke with Matt (Owner) this morning.

    Mentioned in 3 reviews

    Read more highlights

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    American Dream Vacations - Climbing on top of the RV to find part numbers and make repairs

    American Dream Vacations

    (70 reviews)

    Ollie was nice; he helped me pick out the best rental for our trip. RV was clean and available on…read moretime. The propane tanks were empty (luckily we checked) but we made a trip back and they filled them up. Battery was also bad on our unit so be sure to check that before you head out!

    Full video walk thru HERE https://shorturl.at/xKpOH…read more Do not take your family here!!!! Our third rental was an unregistered vehicle that had not been inspected in three years and had endless issues that plagued our entire vacation and added days of driving around the desert in 100+ temps WITHOUT AC to find parts and/or a mechanic. Our first two rentals (2001 and 2017) had zero issues, so the lack of customer service wasn't evident until we had dangerous problems on our 2024 trip... and then they left us on our own, with a piece of garbage RV falling apart around us in the sweltering summer heat... three women, a 4 year old child, and a very hot dog . Literally, the manager (David) left for the day without calling us back, knowing our predicament, after being repeatedly asked to call us back over several hours. Thanks, David In addition to the AC not working, no cruise control, and the truck engine overheating, plus the rental car and hotels during the worst of the mechanical problems, we also discovered that the microwave didn't work, so ALL the food we had prepped in advance to "heat and eat" was a waste of time and money. I briefly considered burning the RV in the desertand flying home, but I look awful in orange. This is not a real threat, just a very real example of how frustrating the entire ordeal was. We eventually fixed the issues (over and over) and ADV offered ONE day free, but we had to rearrange our whole trip at the height of travel season to accommodate the issues with our existing reservations, so we wound up needing additional fee extra days to get home, but the 4th of July closure made it so we couldn't return it until SATURDAY. Guess who had to pay for those days we didn't need? We did. We were supposed to be home on the 29th, finally got home on the 3rd, and had to pay in advance through the 5th because of their mechanical problems. When we brought it back, we received ZERO APOLOGY for our hardship and were NOT allowed to speak to the manager we repeatedly asked for... who was standing right out front and totally ignored us when we drove up in that rolling safety hazard, and again ignored our request to speak to him, brought by a customer service rep. When we walked up to him outside he was rude and blamed his sales reps for not dealing with the situation. Eew, David. Our family trip to see multiple national parks was turned into a nightmare from day one thanks to this irresponsible business. We will NEVER use them again. Photos of the BROKEN ladder we had to climb daily to fix the AC, because the AC motor mount would come unscrewed every time you used it and sounded like rocks tumbling in a dryer. We originally paid $5,234.20 for two weeks and had to pay $1,061.70 for the extension, for a total of $6,295.90 plus another $865.29 in hotels, rental car and über to try to resolve all the problems. That doesn't count plumbing parts, tools we had to buy, or extra gas driving to different cities looking for a mechanic. Ten days after we returned the RV, the ONLY response has been a $347.69 refund, which comes nowhere near to covering the extra hotel and rental expenses we incurred and submitted for reimbursement, let alone the extra days we had to reserve. No phone call, mail or email to apologize for anything or communicate any resolution. We will now be seeking legal counsel due to the major safety issues we were left to deal with on our "vacation" in one of their unregistered rental units. Full video walk thru HERE https://shorturl.at/xKpOH

    San Antonio RVs - rv_dealers - Updated May 2026

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