I'm always a little skeptical trying out new places especially ones that get mostly 5 star rave reviews, but decided to give this tiny neighborhood joint a try. The prices are high for the North End, never mind Woburn. A calamari app will set you back $17. The portions they serve here would be considered half portions anywhere else. They do provide garlic bread on the house, which was nice. My husband ordered the shrimp scampi and he liked it, could've had more of it though. My little neck clams were all bad, smelled bad, tasted rotten. Our server Cleese (?) was kind and apologetic and quickly set me up with Chicken Piccata, which I'd never normally order in an Italian restaurant or anywhere else, but it seemed the safest choice. It was fine but again, tiny, and I'm a very light eater. By then, my husband had finished off his dish and sat there watching me tuck into mine. They offered to comp us a dessert for the bad clams. My family is in the restaurant business and it's a no brainer that in cases like these, you'd comp the main. But whatever, we'll just put it down to experience, one we never want to experience again. One more thing, this place is NOT quiet.
UPDATE in response to restaurant owner's attempt to discredit and attack a customer's honest review.
1. First of all, you are correct in that we did not order the calamari. It was mentioned as an example of the price of a starter. Is $17 not the price of the calamari?
2. I can't comment on any other clams you may have served that night but I am definitely qualified to comment on the clams you served to me and they were rancid. I was embarrassed, on behalf of the establishment, as a paying customer, to send back a dish where not one or two but ALL the clams were bad. I can only assume the chef and owner would not knowingly send out rotten clams to a first-time diner so I can only imagine how a chef who boasts about himself in his own bio as a "prodigy in the kitchen", would be at least equally embarrassed for cooking and sending out rotten clams without a clue. It's probably fair to say, based on your unreasonable reactions to my review that you would not, without any argument or protestations, have allowed your server to apologize profusely and offer to fix me something else quickly if there was indeed nothing wrong with your clams, as you claimed.
3. Yes we did "wipe clean" our plates, as you so inelegantly put it, if only because the portions are essentially half portions that you would find in other places. Half portions at full portion prices, and then some.
4. Sure, there are tons of places anywhere that does BYOB. How is that relevant?
5. I'm glad we agree on one thing at least: your restaurant is loud. You might want to change the "quiet" designation on your Yelp listing.
My review was more than fair and gave credit where credit was due. However, if you can't stand the heat of criticism when criticism is due, then maybe you should get out of the kitchen. Especially if you claim to be a "prodigy" in your own bio. Or, do what anyone in the business should and would usually do and take reviews constructively, and not resort to argumentative, defensive, and baffling replies and denials.
Lastly, what exactly are you insinuating when you said, "But being relative to a restaurant owner, we think we know what is going on here". I don't appreciate insinuations so please explain: what exactly do you "think" is going on here exactly? I don't know about you but I was writing a fair and honest review based on my dining experience at your restaurant on May 25, 2018. In fact, after finishing my food, we just wanted to pay our check and leave but your server rushed over and requested us to choose a dessert on the house to make up for the inedible clams, so we obliged.
I had a less than pleasant dining experience at your establishment and came on Yelp to write an honest and fair review, and if you are trying to insinuate in any way that there is any ulterior motives, I do not appreciate it, and you are wrong. Your baffling reactions to a simple and honest foot critique is unbecoming, to say the least. read more