Never had a problem w/ laundry. Forget the alterations. They charge $22 to hem pants! The person doing the alterations is there maybe 3 days a week. read more

Absolutely love taking my business here! Very professional and extremely friendly, I get treated like a valued customer every time! Before finding Sam's, I unfortunately tried other dry cleaners in the area and nothing compares to the service here! Give them a try, you won't be disappointed!! read more

If I could give this place negative 5 stars I would for very poor customer service. I have been using Sam's Environmental Cleaners to clean my clothes for several years and they have always done a great job!! Recently, I took two items there to have the seamstress perform some minor sewing repairs. The items combined were worth about $44 brand new. They were now used and torn. I asked the cashier how much it would cost to sew the minor tears on my two items. The cashier told me he didn't not know and he would have to check with the seamstress who wasn't there at the time. He told me the seamstress would call me later and give me a quote over the phone before any work was performed. I specifically told him that I didn't want any work performed on my items until I knew how much it would cost. Almost a week passes by and I don't receive a call from Sam's. I go into the business and ask about my two items that needed sewing. I learned from the cashier that the work had already been performed and that I now owed $32. I told the cashier I wasn't paying for the sewing because they were supposed to provide me with a quote over the phone before any work was performed. I'm not paying $32 dollars for two old, torn items that I can buy brand new for $44. The nice cashier called the manager and told her about their mistake. The manager told the cashier I needed to pay $12 for each item as that is the minimum amount for alterations. I asked to speak to the manager and was told to come back on Monday to do that. I left the store. I was quickly called by phone shortly after leaving the store and told that they would just give me my items and that I wouldn't have to pay. I believe this was done only because the manager didn't want to have to deal with me because I was upset about paying for sewing that I didn't authorize them to do. I went into Sam's three days later to pick up my items. After giving the manager my phone number to look my account up she says to me rudely, "Oh, you're the one who didn't want to pay." Wow! Really lady?? That's how you talk to a customer who has been patronizing your business for several years spending hundreds of dollars there??? All of this over $32 funky dollars that you guys screwed up on???? I'll have you know I make PLENTY of money and can easily afford to pay $32! Know that I will never spend another red cent in your business again! read more

Not only did this place completely lose a blanket of my mom's, they ruined a dress I literally wore only once and was planning to wear to my sons graduation. I also received back a jacket that had a couple of stains which I noted and they were still there. I'm so beyond disappointed right now and am kicking myself for not checking Yelp first. Go somewhere else!!! read more

Sam's Environmental Cleaners - Ruined a brand new dress I only wore once - Dry Cleaning Near Me - Temecula, California

Although there was a misunderstanding on the hours of operations for Saturday. David, the business owners family member came out and opened up the shop for us to take the two bridesmaids dresses that we needed for Sunday (which they are not open on) a huge life-saving move on their part. Kudos to going above and beyond taking care of customers, you have us as customers for life we really appreciate the extra effort. read more

Incredible. Incredible this place is. Took some jeans to get ~taken in~ and got them back in two days. TWO DAYS. perfectly sized. Now I can enjoy struting the streets without the worry of saggy jeans #bless. Lilly was a joy. She was so helpful beyond her hemming needs even suggesting a new boba place I must try. Alex was everything right in the alternations industry. He gave me a 10/10 experience for it being my first time getting an item altered. Where would the girls be if not for the service of Alex and Lilly?? read more

Sam's Environmental Cleaners - before asf - Dry Cleaning Near Me - Temecula, California

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DO NOT DO NEXT DAY SERVICE HERE! They lost my item. They didn't press my clothes. They still charged me for my lost item and non-pressed clothes because the high school kids they have working here are not allowed to compensate the customer properly when they mess up. They caused me to spend money buying a new item for my event, time buying said item (which I didn't have hence "next day service"), plus I had to go home and iron my clothes. I barely made my event on time thanks to this incompetent team. read more

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Pretty easy. Friendly and seemed like they cared. Order was done on time as promised.

Really appreciate the price for cleaning my suit.

Why didn't I listen to reviews?! I took a white linen table cloth into get cleaned. When I picked it up, I paid for services and a young girl brought it up. I immediately noticed numerous stains still on it. I said "wait there are still stains". She replied "oh yeah, theres a note that says they couldnt get them out". As she is walking away I asked "what, am I supposed to take it somewhere else now?". She just shrugged. No offer to clean it again, or tell me more information, no apology, or offer to give money back. Horrible customer service. There are many other dry cleaners in the area, go somewhere else. read more

What a great life saver! Wife accidentally dropped her bridesmaid dress in the parking lot of hotel night before the wedding and they were able to save the day and get it nice and clean by the next morning before dress was needed! Great service! read more

They refused to refund money for their error, saying too late you paid already when they provided the wrong service.

I have to report on the heinous TAILOR at Sam's. Every fashionable woman knows the secret to looking great isn't always how much you spend on a garment--it's the fit! My 2 tailoring problems are a gap at the back of the waist, & a gap at the back of the collar. [Seems like the back of me is saggin' everywhere.] I had a ton of stuff, but only brought in 2 items until I could see the quality of the work. But when I mentioned I had stacks of clothing the gal at the counter said, "You'll get a much better price if you bring it in all at once. Don't worry; he's an EXCELLENT tailor." Said man showed up, so I also asked if he could MAKE me clothes as well. He said yes, but gave me his home phone & said he should come to my house if making garments from the ground-up. He said it'd be more time-efficient & I'd get a better deal [I'm paraphrasing]. Made sense, so I told him I'd give him a call when he finished the alterations. So, I brought in more--& I mean MORE. Blouses, tops, skirts, dresses, pants, shorts, blazers, leather & coats. This was roughly 2/3 of my wardrobe. [Yeah, seems like a lot--but thanks to the tailor, I have way less now]. I got there & had a slight communication problem--I don't speak Spanish & the tailor doesn't speak much English. Oddly, he didn't take my measurements, but I tried on a pair of pants & a leather blazer, & he marked them. That seemed to be all he wanted to do [I guessed]. I asked him how long he needed. He said 2 days. [2 DAYS?] I gave him a week. I came back, but only a few of the items were ready. [Shocker.] No one had even called to let me know & I live 30 min away. [Rude much?] I got home & tried on a leather blazer--what I felt was the most difficult item to tailor--& it fit like Lucy & Ethel. I sighed. A thrill ran thru me. I'D FOUND HIM--THE 2ND MOST IMPORTANT MAN IN MY LIFE.... Then I tried on the pants. The sag at the back still sagged at the back. Being the sweet, patient, nice gal that I am [wait, is my husbad [not a typo] reading this?], I brought back the items that needed re-tailoring [is that a word? I know 'that' is a word, I meant re-tailoring] to give him a 2nd try. I thought praise might ease the sting & I strive to concentrate on the positive, so I mentioned the tailoring he did on my leather was beautiful work. Next, I asked him to take my measurements & I tried EVERYTHING on for him to pin [I was there over 3 hrs]. Plus, I had the girl at the counter serve as an interpreter [not kidding], so I felt comfortable I'd get everything straightened out. [I told you, I concentrate on the positive.] This time he said he needed 3 days. [Either this guy is snorting Speed, spends too much time in Fantasyland, or has 8 more pairs of hands hidden under his shirt.] I told him to take his time. Finally got the re-boots, & staggered into my bedroom with my 78 items. [I counted. My Antique Eastlake Bed had so many piles of clothes on it, it thought it was in a new version of "The Princess & the Pea."] I tried on garment after garment. My clothes looked like the wardrobe from a sci-fi flick--a bad one. Rabid! I wanted to up-chuck my just eaten In-'n'-Out burger & fries. [That'd be another crime.] What a mixed-up bag! [Not ME, the quality of the work.] Leather skirt: A. Blouses: F. Shorten sleeves on jacket: A. Skirts: a hideous freakish nightmare: F-! It was like I'd found the Dr. Jekyll & Mr. Hide [not a typo--he should hide--in shame] of the tailoring world. Dr. Jekyll apparently alters leather like a sew-happy biker, but Mr. Hide isn't even a tailor--he's a MONSTER! I paid over $500 for tailoring on clothes I'd either have to pay someone else to fix [if fixable] or toss. I asked for a partial refund & was told, "The tailor will make it right." They asked me to give him another chance. [If he couldn't get it right the 1st or 2nd time... a 3rd?] Again, I asked for a partial refund: Mexican Tailor said NO. He asked for a 3rd shot: Full-Blooded Italian Me said NO. Him NO. Me NO. Him NO. Me NO. [It was a Half-Mexican Stand-off.] [And I'm not a racist. I love Brown White Black Yellow Red & even Blue [Smurfs]. I noticed I'd been charged twice for 2 items. I asked for a refund on those & would just forget the entire horrendous experience [I didn't even tell all--Yelp has a word limit]. Then they got nasty! The counter girl accused me of trying to cheat them by having the tailor do work for me on the side at my house! Say WHAT? It was the classic, "We're guilty, so we'll try to make YOU look like the criminal" scenario. [It's criminal!] In the end, the items I could wear: 3 pants, a leather blazer & skirt, & 2 jackets. I never got a cent back. I tossed most of the clothes [some brand new; some irreplaceable vintage pieces. Rabid!] My sage advice: if you want inconsistent, unreliable, schizophrenic tailoring, go to Sam's. read more

Customer service was never a strong suit but after they lost a pair of my pants it really went down hill... out a pair of expensive pants and extremely disappointed with how the girls in the shop treated me. read more

WORST CLEANERS EVER!!!! Don't spend your hard earned $$$ here! They lost/gave away one piece of a three piece outfit and the outfit is ruined without the missing item. I have gone back over half a dozen times and walked out unsatisfied each time, at one point they told me that they would replace the missing item by making me a new one. The missing item is a cream colored shell that goes under a lace top. I said that would be fine, then when I went back to pick up the shell I was told that they had decided against doing that for me and that they would be doing nothing at all. Secondly, I had taken one of my husband's sports coats into be cleaned and pressed. Picked up the Coat and it actually seemed MORE wrinkled than it was when I dropped it off. Took the very same coat to a dry cleaners I have used in Fallbrook and the coat was returned to me looking flawless!!! DON'T GO THERE!! read more

I dropped off a dress for cleaning three days before I needed it! It was silk so had to be dry cleaned. The lady in the morning told me to come the following day after 4 and it would be ready! I came at 4:30 after work and he rang me up (big mistake make sure to ask for your items before you pay). Then she went to get it and said oh sorry it's not here!! I was extremely upset so say the least!! So she started to call someone for help, luckily the other girl asked what it looked like and started looking around! She found the dress and luckily it was cleaned but not pressed! So they gave me a couple bucks back and I took my dress and left! I will give them the benefit of the doubt and probably go again, but I will make sure I'm not in a rush to get the stuff and not pay until I see my stuff!! read more

Very good and reasonable cleaners. Been comming here for years. They also do alterations at reasonable prices and quick turnaround. Can't beat the price!!! read more

Friendly and professional. They even do shoe repair. I accidentally forgot I left some items there and they were so nice when I picked them up, even freshening up the shoes I left there for repair. read more

This is a great cleaners with such nice, friendly employees. I've had alterations done there and I'm very pleased with their work. My blouse came out so nice that was dry cleaned. I highly recommend this cleaners to anyone! read more

This is where we take all of our clothes that need dry cleaning. We have never had any problems with them. Their prices are competitive - especially if you use the 50% coupon that comes in the monthly mailer. I still haven't figured out what their regular prices are because they always advertise some sort of % off. I think they are using it as some sort of advertising gimmick to catch your eye. Regardless, if I take my clothes anywhere else, I'll be paying the same price, if not more. I have not had any problems with customer service and have never had any issues with my clothes. Trust me, all it takes is one error and I can easily find another dry cleaner - fortunately, I have not had to do this. One thing to keep in mind is that dry cleaners are not miracle workers, sometimes there are stains that just won't come out and there are some items that should not be dry cleaned or laundered. read more

I've been coming here for years. Always quality work and I love the staff. On occasion, I have had them do some minor alterations which have turned out fine. read more

WORST ALTERATIONS IMAGINABLE!!!! i brought my $250 dress here for a hem because I'm new to the area and a friend recommended them. it looks like a 10 year old did it! The stitching is wavy and the dress is long in some areas and short in others. The slit is completely RIDICULOUS ONE SIDE IS A FULL INCH LONGER THEN THE OTHER! They are a CHOP SHOP and don't care. I'm horrified. read more

I've been going here for quite sometime and they have now lost my business. They initially lost one item, said they would call me back, did not, but found it when I called back. When my husband told me he was missing another item, I called multiple times to finally talk to the manager and they and say they don't remember the item. How do you remember all of the items you clean? I must now come in to again to show them a picture of the item. It's pretty ridiculous. read more

Alas! I was seriously thinking I would give this establishment a wonderful rating. However, to my dismay and surprise I am giving it one very sad star. I went here to have a sheepskin rug cleaned after calling around to different drycleaners in the area. My rug was looking just a bit grey in the middle from too many people forgetting to take off their shoes; but other than that it was in good condition. Emphasis on WAS. The young ladies on staff were very nice, so this star is definitely for them. I returned to pickup on the appointed day and was told they didn't have my rug; it wasn't ready yet. Frankly I was surpised they had not called me to let me know it was running late (my old drycleaner in San Diego would always do that if they were behind schedule). Long story short, I had to visit this place FOUR TIMES just to get the right rug and when I did receive it, it was damaged. The fur is shrunk and now curly and yellow, when it was much whiter and straight before. The backing leather/hide is a hideous mess with all sorts of black and brown marks on it. And worst of all, the fur is all matted. This was such a beautiful rug and it appears they "cleaned" it like amateurs. I specifically took it to a drycleaner to avoid this kind of horrible result. While I am sure they are good with regular clothing, I cannot recommend this place for any special cleaning services, despite the fact that they told me they could do it. Now to figure out how the heck to fix this matted monstrosity...... read more

I went here to get my BLACK sweatpants hemmed and the used white inseams...I've had my sweats for a week now and they are already popping out, that's how I noticed. Just seems like not much effort was put into what I wanted them to do read more

This place did a TERRIBLE job at cleaning my BRAND NEW comforter. There was hair and lint and and dust particles ALL over the comforter when I took it out of the plastic bag. NEVER again will I go to this place for any cleaning. I wish I could give them zero stars. I'm so disgusted. read more

This got one star because I couldn't give them zero in the app. I've been doing business with Sam's cleaner since they opened well over a decade. Literally spent thousands of dollars in those years as I wear business clothes daily. Sam's never did a great job, but I was a loyal customer and give people chances to improve. Many times I would be away on a trip and unpack a freshly dry cleaned shirt to find stains and issues. I've always suspected missing garments, however I have many and could never pinpoint what was missing. The straw that broke the camels back was when they lost my suit jacket in November. I brought in my suit with a large order and only got the pants back. I didn't realize it was missing as I picked up a very large order that day. I went back several times asking them about my jacket. Every time they said they would look for it and give me a call, which they never did. Now I have to spend several hundred dollars replacing that suit. Sam's cleaners never offered to reimburse me or said they were sorry. They've lost my business forever and I would recommend no one uses them. read more

I want to know who owns this business because I can't help but think they would want to do something to compensate me for damaging my suit. Did they ever hear of quality customer service? The young lady and elder Asian woman at the counter said there was nothing they could do. (Think they could at least offer me a complimentary dry cleaning on my next suit?) The reply was an emphatic, "NO." However they did say they could replace all of the suit jacket's broken buttons but would not be able to match them. Now I ask you, what good would that do? Its like having a pinstripe suit with all the lines going horizontal rather than vertical! Just now I walked out of the store in disgust and am writing this review. My advice -- AVOID this place at all cost! If something goes wrong, guess what-- you'll be the one who will loose. There are numerous other dry cleaners in the general area and one of them will now be getting a new customer. Wow! Simply an unbelievably bad experience! read more

Price is cheap. I used to bring my clothes there all the time until they lost my $80 pair of pants. Employee told me she would research and call me later that day. Never got a call back. Then when I called they asked if I had already picked it up with the rest of my other clothes that I have brought a few days later. I showed them my ticket. Even though my husband still goes there they have lost my business for good. read more

Price hike!!!! Rude staff!!! I really liked this cleaners until today. They recently raised prices like I've never seen before. $32 for 2 sport coats, 2 dress shirts and 4 ties, PLUS a $10 same day fee. The man working the counter in the morning did not say a thing about an additional fee! When I asked about the increased prices the clerk just laughed and asked where am I going to go instead. Well, the joke's on you. You just lost a steady customer. Last time I use this cleaners. read more

BEWARE!!! Terrible customer service. Poor quality work. Do your self a favor and go somewhere else.

Great service and better prices. The Yelp check in offer works great. They take the "one free item" offer and apply it to the most expensive item on the ticket. These guys are great about providing the best price to their customers, especially Yelpers. read more

This is the WORST place to bring your dry cleaning!!! I wish I could give it ZERO stars. I tried this place for the first time last weekend and was VERY disappointed. I brought in 2 heavy curtains for cleaning, one of which needed to be hemmed. First, the 2 young ladies working the desk were clueless on how to figure out what I would be charged. Which isn't a big deal. BUT... One of my curtains has a valence that took me HOURS to put together correctly and I did not want the pattern messed up. I brought it in all attached together with string and made it clear that I wanted the curtain cleaned and hemmed with the string in place, which I was assured was possible. But unfortunately, that did not happen. The curtains and valence were clearly separated. When we asked the same 2 young ladies at the desk why this happened, we got no satisfactory response. Additionally, the other curtain looked like it was cleaned in only a few spots and the hooks for it were never returned to us, so it was pretty much useless to us and we had to throw it away! We will NOT be back and should have looked at all the previous yelp reviews before coming here. read more

Don't let the other reviews deter you! I just used them to have a lab coat cleaned and it was perfect when I received it. Clean, white and just to the starch I like and requested. I also had a shirt strap sewed back on a shirt and had it laundered - again, another great job. I was scared because of the reviews but I have had no issues and the store was packed with clothes - so I don't think a lot of people have had issues. Oh, and I don't use my phone number when I go in, I always have the ticket they gave when I dropped the garment off. read more

My husband took his button up shirts to this cleaners to be washed and ironed. He got his shirts back half ironed. One sleeve would be ironed while the other one wasn't. The shirts were pressed with wrinkles in them. The bottom of the shirts weren't even touched by the iron. The front of the shirts were ironed with wrinkles. I was appalled by the lack of workmanship from the cleaners. The point of us taking the shirts to the cleaners is to have them done correctly so that I don't have to do them! read more

I forgot to pickup my drycleaning over the weekend and had to have it before monday morning...they quickly responded to my facebook message and arranged a time to let me pickup on a sunday. Thank you for helping me get out of a bind!! read more

Being going here weekly for years. After thousands of shirts, not even one broken button. Definitely recommend.

Staff is Great and Helpful! I started coming here after having a bad experience in town. Since then I keep coming back with clothing and uniforms and always satisfied! I recommend. read more

I've been a client of Sam's for over one year now and I have had nothing but great service. My fiancé also brings his shirts to be laundered. The staff is helpful and friendly. Couldn't be happier. I have tried several cleaners in the area and I'm glad I finally found a place I can rely on. read more

This place did a good job with the cleaning and pressing. However, I had a problem with them popping the collar and cuff buttons off my shirts. Two or three shirts per trip would come back missing buttons. They replaced them for free but the thread color didn't match and the buttons were in the wrong locations. I communicated the issue and gave them multiple chances to do a good job and they chose to do things half assed. Do not go here. read more