Okay, so I am VERY confused at this point.
I have ordered "Sam's Crispy Chicken" from Uber Eats twice now, and not once received actual chicken yet.
I've ordered the same thing twice, which is the "trust us combo" and should include THREE chicken sandwiches (one of which is a chicken and waffles sandwich) and waffle fries.
Sam's, is an Umami Burger affiliate.
The closest Umami to me (to my knowledge) WAS Anaheim, but it told me that my food was coming from a Long Beach local address that belongs to Bird-N-Bun and a few other restaurants (so it's a new location).
When the first snafu happened, I received three Umami Burgers, zero fries.
I was confused as all hell.
I reached out to the head of Umami/Sam's.
They told me they care about customer service, told me they'd talk to the specific location about checking stuff before it leaves, and issued me a $25 gift card to trust they wouldn't mess up again.
So...
It happened again within a week and a half.
I just wanted the damn chicken sandwiches that are displayed.
I don't drive so I'm relying on the front and back of house to communicate and perform a quality check so that I can get the dinner I order, I trust that a restaurant is doing their best, I try to be as understanding as I can, but this isn't okay.
I can't go out to wherever to pick up the correct thing, Uber Eats isn't sending the correct thing (it's not their responsibility to open my food, especially during a pandemic), and this was the second chance for the correct thing to be sent, and it wasn't.
You don't send burgers when someone asks for chicken.
If this is happening to me, I can't imagine who else it's happening to. read more