Excellent customer service at this location. Crew member Shaun was very attentive and helpful while I was ordering. Definitely recommend people to come to this location!! read more

everything was clean. the staff was consistently attentive and considerate throughout my visit. service was quick without ever feeling rushed. Special shoutout to Ms. Izzy, who kindly offered to grab me napkins as she handed me an ice cream for my little one. She really stood out for being especially thoughtful, attentive, and genuinely kind. Small gestures like that make a big difference and make the whole experience feel welcoming. read more

Chick-fil-A - Fast Food Near Me - Buena Park, California

This is not a good Chock-fil-A... Let me be clear though, the food is delish as you would expect from Chock-fil-A. The service at this location...HORRIBLE. Which is very unusual for a Chick-fil-A. The girl at the register had to repeat our simple order back 4 different times. We received the wrong sodas, and they forgot one of our items. And before you ask, no, she was not new. She had assistant manager on her name tag. Do better Chick-fil-A. Too much horsing around, and not enough good customer service that your customers are accustomed to. read more

Updating my review to acknowledge the follow-up from customer service. Communication initially took quite a while, which added to my disappointment. However, after my email was eventually located, Samantha from Customer Relations reached out and communicated with me professionally. While it obviously can't undo the experience itself, I do appreciate that they took the time to follow up and make a goodwill effort by sending rewards directly to my Chick-fil-A app. I also believe customer service includes how a business responds after something goes wrong, and I appreciated the effort to make things right. I've updated my rating from 2 stars to 3. read more

Chick-fil-A - Fast Food Near Me - Buena Park, California

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Came here to pick up an order. Parking was easy to find and staff was kind and efficient.

After a fun and great at Knott's Berry Farm,we're very hungry then we decided go to to Chick-fil-A and they were many good restaurants to choice from but we decided go to Chick-fil-A. It's a short driving distance from Knott's Berry Farm and also across the street from the Buena Park Downtown mall. We love coming to Chick-fil-A because of their famous chicken sandwich it's the best sandwiches around with fully of flavors in the sandwich. We also enjoy their salad amazing good but their fries are delicious good including dipping the fries in their savoring dipping sauces. Their breakfast items also very good in the morning. We enjoy their shakes especially their peach shake comes out during the summer only limited time. This is our first time at this Chick-fil-A location in Buena Park. The staff are very friendly and helpful if you ask any questions. read more

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There was a bug in my kale salad :( I was sad I didn't eat any of my meal because I was grossed out. It was mobile order so didn't find out til I got home read more

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As someone who works just five minutes away, this Chick-fil-A in La Palma has become one of my go-to stops -- especially on busy mornings. Today I rolled through the drive-thru before work to grab my favorite breakfast bowl, paired with a refreshing orange juice, and once again they did not disappoint. What I love most is the convenience and speed. Their drive-thru is consistently organized and fast, and they always have friendly team members outside taking verbal orders to help move the line along. It makes such a difference when you're rushing to clock in! The food is always fresh, the service is always warm, and the whole experience is smooth from start to finish. Having this location right across the street from my job is honestly a lifesaver on those mornings when I need something quick, reliable, and delicious. If you're in La Palma, this Chick-fil-A never misses. Highly recommend! read more

I'm almost sure I asked for a salad with chicken. How hard can it be to cut decent size of chicken and toppings. read more

Chick-fil-A - Fast Food Near Me - Buena Park, California

We enjoy chick-fil-A we eat to take out twice a month. The best chicken ever, we love the waffle fries. Try the lemon aid, so refreshing. Service has always the best, fast. and perfect service. No ambiance going through the drive through. TRY IT ALL!!! read more

Where's the chicken? A disappointing experience from a Chick-fil-A location. Not worth the price. Won't be coming back to this one. 2 stars for the biscuit. Someone here needs to work on quality control. read more

Chick-fil-A - Spicy Chicken Biscuit - Fast Food Near Me - Buena Park, California

This was my first visit to the Chick-fil-A here in Buena Park. I happened n to be in town for another event but I was hungry and decided to stop in and get a chicken sandwich here. I ordered my food through the app and was able to find a parking spot in their parking lot and shortly after my food was already. Everything tasted wonderful. I feel like I got lucky with a parking spot because they're actually aren't that many spots there to park in. I'm one of those weirdos that like to go inside to pick up my food because I don't want to be waiting around. Pretty normal experience where I felt like I was taken care of. I know what I'm expecting when visiting Chick fil A locations. The team members were really nice and everything went very smoothly for this visit. read more

A solid CFA experience. The usual friendly and courteous staff with the ordering and preparation of the consistently very good food, beverages and dessert items. Ordered today were the tasty and healthy Grilled Chicken Nuggets, along with a refreshing Frosted Peach Lemonade and their unsurpassed Peach Milkshake (seasonal, but the best peach shake I've ever had.) They run a very efficient operation here and we do not have to wait very long to get our food which was prepared as expected. read more

I love eating here. The restaurant is kept clean and the service is efficient. I love their unique Christmas ornaments they have each year. We got the chicken sandwich one for this year. We have never had any order related issues. Everything is accurate and food is well prepared. My favorite is their Mac n Cheese. I cannot get enough of it. read more

Chick-fil-A - Ornament 2024 - Fast Food Near Me - Buena Park, California

Service was fast, Food was good. Chick-n-Strips was good. The salad is okay. We will return again.

Said "hello" to 2 managers & none of them even looked at me or acknowledged me & just continued about their business. Very unfriendly vibes

A bit blunt but able to get the job done for ordering chicken sandwiches & a salad. Fairly quick for the wait. Nice area across the mall. read more

Chick-fil-A - Fast Food Near Me - Buena Park, California

Came by at 9pm on a Saturday and drive thru line was long since they closed the inside, but we got the food pretty quick considering how it looked. The sandwich was solid, would come back. read more

I ordered a Large Waffle Fries and when I got home I was extremely disappointed to see that they barely filled the container. read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Buena Park, California

I got half a bowl ...shrinkflation? Idk how this is acceptable at this point what stops me from making this at home read more

Chick-fil-A - Breakfast bowl - Fast Food Near Me - Buena Park, California

The best Chick-fil-A that I've ever been to Sidney inside you have to experience the service. She came over and offered me a mint and a hand wipe like I was at a fancy restaurant. Then when I was about to refill my drink, she came over and asked if she could refresh my drink and then I walked to go throw my stuff away. She handed me the drink in no time took my tray and I walked out feeling like I just left a fancy restaurant. This was the best staff ever. read more

Not the first time they've messed up a mobile order for pickup so leaving this review to help others avoid wasting lunch breaks on this location. Today I was given someone else's order (name different than mine) in a bag with my name on it. Had to return to the location to get my order (wasting my lunch time & gas) the lady apologized & gave me a free cookie When I returned to my vehicle checking to be sure my order was correct noticed I was not given any dressing. Went back clearly frustrated & told them they forgot to give dressing & at this point just refund me cuz my lunch break was now over, I am late returning to work & had no lunch. The cashier "Leilani" on the receipt was argumentative that she gave me dressing to which i asked her to show me as I checked the bag thoroughly. There was no dressing. Other customers looked at me making faces & saying I didn't need to be rude to which I replied "I was not being rude I was hungry & upset due to poor service" this customer now started to go back & forth with me to which the staff did nothing to deescalate the situation Because she was feeling validated although she never admitted they messed up a second time by forgetting my dressing. Again this is not the first time they forget dressing for salad or sauce that was ordered or even part of your order. read more

Biscuit was so hard almost broke my veneers. Then I decided to throw that away and eat the yogurt parfait.. well idk whose booger or tonsil stone that was but the second I took it out the bag I could see it clearly laying right on the top.. I took it off n confirmed on a napkin it was something gross like that. Thanks for ruining my appetite for the week. Maybe I'll lose weight thanks tho read more

I just want to recognize Marlene at Chick-fil-A for exceptional service. She was professional, warm, and very attentive. You can tell she truly cares about customers and takes pride in her work. Experiences like this remind me why Chick-fil-A stands out in customer service. Thank you, Marlene! read more

The wait was forever & the staff kept saying it's almost ready 3 times. If you have to repeat the same thing many times then it's not.

Grabbed Chic around 8:00 pm me and my boyfriend ordered his chicken sandwich deluxe and my 12 nuggets with 2 fries... Are the tariffs that bad to where you guys can't give more than 4 sauces ???. Being stingy in the big 2025 is crazy lmao. My best bet is next time ask for 3 of each sauces to be enough read more

Chick-fil-A - Fast Food Near Me - Buena Park, California

Considering Chick Fil A is known for their great customer service, this location has been the worst I've had. I had went inside to place an order at the counter and when I first entered in, I saw a few people waiting at the right hand side of the wooden bar that's placed in front of the counter. I don't have familiarity with this location so I didn't know that customers are apparently supposed to wrap around and head towards the left hand side. Seeing that there were people waiting in line at the right hand side and no employees informed me to go left and wrap around the bar, I continued to wait in that area until a counter was available. A man then came in after me and wrapped around the bar and waited around the left hand side. Once a counter was made available, that man went up to the counter knowing that I was waiting there and cut me in line. I then quickly went up to him and very explicitly told him that I was there before him and that he was cutting me. He then responded saying that wasn't the way the line formed to which I responded that I wasn't aware of that and that he knew I was standing there and waiting so he's knowingly cutting me to which he said I was being rude. Up until this point, none of the employees are saying anything and standing there watching this whole interaction occur. No one stepped in and tried to take control of the situation or show some leadership in handling this dispute. Another employee then told him that she would take his order at the next counter. I placed my order and waited on the side in full view of this customer placing his order with the employee. I couldn't make out fully what the employee said to him, but she made a comment about me, something to the effect of what I said to him was uncalled for and that she hopes he has a very nice day to which he chuckled. To have the employees do absolutely nothing and then make it seem like I did something wrong because I wasn't "nice enough" and too direct and pointed in my approach in telling him that he cut me is wrong. I ended up speaking with either the lead or manager and I will give credit where credit is due, she did offer her apologies and said that she would "re-train" her staff which is questionable. There seems to be some issues concerning the staff here as I relayed my experience to another coworker who had told me that they've had subpar experiences here including missing or incorrect orders as well as a general attitude of annoyance from the staff. At this point, I just want to be compensated for the value of the order. read more

As my daughter says, "This Chick-fil-A branch always has a ridiculously long line" whenever they come here. This is my first visit, and the line was not ridiculously long at all. There was a line but it goes by quickly because the cashiers are good. And behind the two cashiers, there is a whole giant team prepping the food, which they make only after we make the order, that's why there is a short wait. And why there is a small group of people waiting on their order. The chocolate milkshake is delicious. The WAFFLE FRIES are addicting. BTW, you get a free brownie with your yelp check in. It's kinda cool that with the name on the order ticket, there is a short description of the customer -- like purple sweater for us -- so that someone else won't be able to claim your order. Parking is not easy. You might make a few rounds, but you will eventually find a spot. This is the only fast food place (I don't even want to call this "fast-food" because the food is MADE to order) I know with fresh flowers in vases on the tables. Charming! read more

My 39 week old pregnant sister was craving some fries and salad. We ordered some large fries and market salad. Not only was the fries half filled but my sister couldn't even eat her salad because they forget her dressing and fork. Absolutely unacceptable! read more

Chick-fil-A - Large Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Buena Park, California

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I came here yesterday, and it was by far the worst experience i ever had as far as quality, attention to detail, and wait times are concerned. The plan was simple. Order a deluxe spicy chicken sandwich... nothing else. Simple, right? Wrong. They took my order after a few minutes, i could see they were answering many questions by the couple next to me. That was fine. All i ordered was a spicy deluxe sandwich, no meal. I stood around waiting for 20+ minutes, and i wasn't the only one. Suddenly, they tell us their system is down. I call BS. There were 10 employees standing around, looking confused and running around like chickens without their heads. The organization at this place was faulty at best. They were training a "new" employee, but even i wouldn't blame this tragedy on that one hire. It was messup after messup. Everyone was getting their orders rushed to them, including me. I did NOT receive a spicy chicken sandwich. I received an undercooked, half thrown together mess... without chik fil a sauce that i asked for. Nothing could save this order. After the entire ordeal, i vowed never to come to this location ever again. This place needs a lot of help. Upper management needs to step in at this place. read more

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Fast and friendly. It's always nice to walk in and be greeted with warm smiles. Almost as soon as you order, the food comes out. So it's always hot and fresh. Only wish is for the chicken to be a little crisper than it is. It gets soggy pretty fast with the pickles and veggies in it. Love their waffle fries, but make sure you eat it fresh... if not, it gets really hard or super soggy. They never give you enough.... They are kid friendly and if you need a place mat, you can ask for one. read more

I just dont understand how this place is in business. This is my 4th time in my life eating your food. Every single time I'm am just amazed how sub-mediocre your food is! I give it a chance and just like a bad ex girlfriend, worst than last time I tried. Ordered through the mobile app which was the only pleasant experience. As I waited for my food in the waiting area, I was hit by the fast food herd experience. I then realized I made a mistake and my food wouldn't have a soul,as this place feeds the masses. Still trying to keep an open mind, my name was called and I went home to eat with my family. Only about a 5 minute drive, we started to eat and as I bite into my regular fried sandwich...disappointment.Smallest piece of soggy and half breaded chicken.Only 2 small pickles and a dry bun!(i took a picture if requested)I understand why you give sauces because how would anyone be able to chew and digest. Fries were trash. I'll give no more energy on those. The mac was actually good, which was the only highlight. Overall I may be a minority when it comes to my review and experience. I enjoy good quality food,so when I eat some that it not,when it is advertised otherwise, I will speak up. I feel the cult following outweighs the true quality of your food. I will not be persuaded and my opinion is unbiased and non subjective. I only review on contrasting places, either amazing or horrible. I won't patronize you and one can assume you know your category. This will also be on yelp. read more

Chick-fil-A - Half breaded soggy 2 pickle dry a$$ blan sandwich! - Fast Food Near Me - Buena Park, California

We are trying this special OK. Thank you, Keylime smoothie here.... I just paid $13.04 for Two and I have to say they are pretty darn good.

i just spent 20 mins in the drive thru. yes it's a saturday but you need to do what you need to do to avoid this from happening .

I came here to get a free chicken sandwich after the Anaheim Ducks won a game. The drive thru was a bit crowded, but it moved pretty quickly. Where all the ordering cars merge into one line someone did cut me in line which was a little annoying, but my order came out right. My sandwich was pretty good and I also got some fries and a soda with it. Good place for a chicken sandwich, even when it's a bit crowded. read more

Chick-fil-A - Free sandwich from Anaheim Ducks win. - Fast Food Near Me - Buena Park, California

Tonight it's in the 50's. It's a soup kinda night. I never knew CFA carried Chicken Tortilla Soup. Boy, have I been missing out!! I was feeling the love; CFA added a "Baby, come back to me" reward, and it worked. I came in for the complimentary soup. It was more like chili than soup. Oh so very good! Piping hot dense, creamy, flavor-rich liquid gold! Generous portions of medium chicken chunks and beans. Just the right amount of heat/spice. The crunchy tortilla strips added texture. This is a seasonal item. When they are out, they're out, so run and get some! Enjoy!! read more

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The food is always hot and fresh. So glad they brought the spicy chicken biscuit back!! Today the biscuit was heart shaped for upcoming Valentine's Day. So cute. read more

Chick-fil-A - Spicy chicken biscuit with heart shaped biscuit - Fast Food Near Me - Buena Park, California

Customer service is not good at this restaurant. Staff is not willing to help their customers.

Always come here as they have the play area for toddler kids. Lately I've noticed that older and taller kids have been hanging out in the play area for toddlers and are rowdy and seem to be bullying toddlers. This area needs to be monitored as the parents don't seem to care that their kids are too tall to be in the play area. Also, the women's bathroom lavatory needs to be redesigned as it gets too messy with the paper dispenser too close to the lavatory and the soap dispenser on the right side needs to be moved close to the mirror so it won't be too cramped. Food is always good however there's been times when there's been too many employees at the front talking and ignoring customers that needs refills. read more

Chick-fil-A - Fast Food Near Me - Buena Park, California

I came to this location and the drive through line was pretty long. I noticed they had a curbside pickup option so I decided to do a mobile order and wait for it curbside. It took about 10 minutes for my order to come out after I ordered. The fries were super fresh and delicious! I brought my order home to eat and it was good. I definitely recommend eating it fresh though because my sandwich bun got soggy after the car ride. read more

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