I just had this problem again with the gas station and the attendant was so rude to me that I left without getting gas. I went home and called the manager and while explaining the situation to her on the phone she hung up on me. read more

Good place to shop for bulk items and some fan favorites. Great snack selection that offers something for everyone in the family.

I frequent this Sam's Club. It is always clean, stocked, and the employees are friendly. I have a plus membership that I utilize for the earlier hours. I love how empty the store is before 10 AM. I love using scan to go in their app too! It's so convenient. You scan your items, pay in the app, then walk out the store. It's so easy and efficient! read more

Always a fun place to buy holiday goodies. While stopping in to pick up some Halloween candy today, I checked out all the holiday finds. It never disappoints. I also cook for crowds, so I always stop in and grab bulk ingredients when I need to keep it simple. Going on weekends is a bit hectic. read more

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Eduardo is absolutely amazing at the fuel center, so friendly and helpful! Asma is so accommodating at the check out center and always so warm and lovely! read more

I went in for my usual quick stop to grab a hotdog at the food court after my pushcase, only to find out that now, you MUST use their app to order. Seriously? I can't just walk up to the counter, ask for a hotdog, and pay with cash like I've always done? Now, they want me to tie my credit card to the Sam's Club app and use it to pay for a $1.40 hotdog? It's ridiculous. For something so simple, why over complicate the purchase. They call it a "convenience" -- not for this customer, it's only convenient for them. read more

I am writing to formally document and demand resolution regarding our undelivered Split King Tempur-Pedic mattress, which was fully paid for in early December at a cost of approximately $6,000. While we successfully received the mattresses ordered for our two children, we have never received our Split King mattress, despite repeated attempts to resolve this matter. Each time we contact Sam's Club, we are redirected to overseas customer service with no meaningful follow-up or accountability. After multiple calls and escalating our concerns, we were forced to threaten legal action, at which point we were finally told the mattress would be delivered. However, when delivery occurred, only ONE side of the Split King bed arrived. The delivery team themselves questioned the order, stating, "Oh, you have a king bed?"--clearly indicating internal confusion or error. Since that incomplete delivery, Sam's Club has failed to contact us, provide updates, or schedule delivery of the remaining half of the mattress. We are now months past purchase, without the product we fully paid for. Due to the continued lack of resolution and communication, my mother-in-law has filed a fraud report, as payment was accepted but the product has not been delivered in full. At this point, we require immediate action, as one of us is sleeping on the floor or with one of our children. This matter must be resolved promptly by: * Delivering the remaining half of our Split King mattress immediately, or * Issuing a full refund for the undelivered merchandise. If this issue is not resolved within a reasonable timeframe, we will pursue further legal and consumer protection actions without additional notice. Please contact me directly as soon as possible with a clear resolution plan. Sincerely, Greg and Paige Sagon read more

Sam's Club - Half a bed - Wholesale Stores Near Me - Keller, Texas

Do not use the tire center. Ordered tires through their app and input my vehicle information. Set was supposed to arrive in 2 to 3 days so I can went for my appointment and drove 45 minutes to get there. Waited around for another 45 minutes before they told me the truck never came. Never received any communication and ended up having to order a second set. Drove another 45 minutes on a separate day to find out that they ordered the wrong size. I told them I was taking my business elsewhere. Each time they would increase cost finally they had a set but it was 30% more per tire. The tire center manager couldn't do anything spoke to the manager of the store and said they'd give me a $50 gift card but only if I bought the tires. I told him keep it and I'm canceling my plus membership. apparently, my time is worthless to Sam's Club. read more

I'm pretty sure you guys hate your customers. This whole new renovation you guys did is awful. I have young kids that usually are with me when I shop so getting rid of the regular checkout counters was an awful decision by someone because I usually have a huge cart full of stuff and my kids so I'm expected now to checkout my own groceries while wrangling my kids? Why don't the self checkout areas have no counter space? You guys are a warehouse store which means people are usually buying larger amounts of things so having to check out your own groceries is really hard especially when there's no where to put them. People literally pay a fee to be a member there and you guys can't be bothered to have actual employees at real checkout counters, it's truly unbelievable. The new renovation is trash, definitely disappointed. read more

Completely Unreliable for High-Value Jewelry -- Ruined a Special Occasion I had an absolutely unacceptable experience with Sam's Club regarding a 2-carat diamond ring purchase, and I strongly warn others not to buy fine jewelry from them--especially if you need it by a specific date. The ring did not arrive on time, and even worse, it was never shipped at all. Despite the delivery deadline passing, Sam's Club continued to hold my funds while providing no real answers or urgency. This purchase was tied to a very special, time-sensitive event, which I made clear to customer support, yet they showed zero concern for the impact their failure caused. I explained repeatedly that the delay would create serious issues, especially during the holidays when inventory is limited and prices are higher. Because Sam's Club failed to deliver--or even ship--the ring, I was forced to scramble at the last minute to find another ring elsewhere, pay more money, and deal with limited availability due to holiday stock shortages. Customer service was equally disappointing. The representative I spoke with said she would investigate and promised to call me back the same day due to the urgency of the situation. That call never happened. I never heard from her again. No follow-up. No resolution. No accountability. To make matters worse, while all of this was happening, Sam's Club was still holding my money, preventing me from immediately purchasing a replacement ring elsewhere. This created unnecessary financial stress on top of an already emotional situation. If you need a ring for an engagement, proposal, anniversary, or any meaningful occasion, DO NOT trust Sam's Club. Their jewelry fulfillment process is unreliable, their customer service is dismissive, and they do not take responsibility when they miss critical deadlines. This experience was stressful, costly, and completely avoidable. I will never purchase jewelry from Sam's Club again, and I strongly advise others to look elsewhere for important, high-value purchases. read more

All the employees were on their cell phones. None were interested in being there. This must be a requirement to work for Sam's because it is at all the stores. I guess Sams club employees has never heard of customer service, unemployment or Costco. The new quick check out? Somebody should get tarred and feathered for that idea. Linking my bank info to a phone app? How secure is that? Probably the same idiot that put that feature on cars that shut off a stop lights. read more

Just went to have my tires rotated on a 2020 Subaru.One tire is new and purchased at this location, others were on from date of purchase (3/25). Four employees who seemed like they didn't want to be bothered with helping, told me that because the tires were older than 5 yrs old they wouldn't be able to rotate them. How were they able to tell the age of the tires? They never bothered to look, not even on my account. Looks like Discount Tires now has our business. read more

The store is clean and the service was exceptional! We had an issue that could not be resolved over the phone and Lily (I think this was her name, she spoke Spanish) was a gem! She was patient and helpful! Could not thank her enough! read more

I've been a Sam's Club member for 15+ years, I've recently had a poor experience with the Optical department. I've used them for high quality prescription glasses the entire membership. They have changed how they warranty products now - you have to purchase an Allstate warranty now, instead of a warranty being provided... now the Plus membership gets you two months of coverage without paying for the extra cost. Callaway makes Great golf clubs... their sunglasses suck. I wore my set for app 1 hour a day while driving- broken temple piece after 3 1/2 months of use, only thing is to buy another frame per the Optical manager... buyer beware! read more

Sam's Club - Broken sunglasses - Wholesale Stores Near Me - Keller, Texas

Started shopping at this sams club when the one in Grapevine shut down. I much prefer their seafood and meat departments over the grapevine location. Friendly staff who are always helpful. Also the best King crap location I can find, They are massive! read more

The guy working the gas pumps was very rude. I asked for help since the pump wasn't working(the other were taken from being busy) and he had a very rude attitude with me for no reason. he was very snappy and rude from the very beginning. read more

I love Sam's. They make it easy to fix meals for my 15 person lunch group. I also love that I can get great gifts (love the wine gift packs). I've purchased tires from here as well. I love it! read more

We went in to get a pretzel and a drink from the snack counter. After waiting ten minute, in which time one person got served and the lady opened three cartons of milk. We left. read more

I actually canceled my Costco membership because I love this sams. Everyone is so nice and all the stuff I want is great!!! I can get in early before open and shop and it's always a breeze!!! read more

Gas prices good...pumps are slow so don't go there when the open up. They forget what time they open. The pumps will spray gas everywhere. Store ok. Pumps are horrible. Guess that's why the prices are low. It's like if you can manage to pump It congrats. read more

This is our favorite Sams location. We drive a little further to come to this one. This store has always provided good customer service, and has friendly staff. The store is always clean, and pretty well stocked. read more

It's a good store but the taste and tips ppl are SO RUDE my 11 year old and my 13 year old went to go get a sample and the lady was so rude and said u need your dad and she could have been WAY nicer when she that get your dad her tone was so rude then a mother kid comes and try's to take one and she says get your dad then the kids says but I'm 12 then she technically starts yelling and said I don't care you need your dad and her tone was so rude I don't understand why u need a parent to get a sample js let the kid get the food and go The customer service is so rude read more

You can always find what you need in bulk. Easy to jump in a grab everything you'll need for a party.

It's a Sam's club, what else can you say? Best to get the premium membership so you can beat the crowds and enjoy your shopping experience without people jumping all over. Their return policy is some of the best, with or without a receipt in hand. read more

So upon entering the building there are SOMEONES placed to 'see if you belong inside'. "Can I see your membership card?" You use your card to make purchases. Then upon existing you get maligned by yet other SOMEONES to ensure you haven't stolen from the joint. All the while they chant "we are just doing our jobs". ..... .......... ........... To the company executives your policies are off putting for customers. You rake in huge bankrolls of cash but you sweat all of your customers for what would be petty cash compared to your salaries. If you distrust your clientele so much maybe go into some other industry. If I didn't have a card to use at worse I would wander around and then would have to leave because I'd be unable to make a purchase without the card. Stop being assholes. read more

The set up is a little different than other locations but they still have the same products so no biggie, just have fun searching for your groceries. The reason for the 3 stars is their pizza... we typically love the convenience of grabbing a pizza and heading home after getting all of our groceries. On this visit we decided to grab some pizza before starting our shopping since we were starving. I like how you can order at the kiosk and pay there with your card or at the counter and then watch the order process on one of the screens. Typically the pizza is pretty good but this time is was SO BAD. The crust was there but the base of the crust was almost nonexistent. We couldn't lift a slice without everything just sliding off. It's sad when you HAVE to eat pizza with a spoon and fork. I was really let down with this experience and will be hesitant to purchase pizza at this location. read more

Sam's Club - So cool, you can order food at the kiosk and pay there or at the counter! - Wholesale Stores Near Me - Keller, Texas

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This is by far my favorite Sam's Club location. Shortly after moving to the Keller area a little over a year ago, I visited the Golden Triangle Rd. Location. After slowly making my way thru the warehouse, I had accumulated a full buggy- - - I was moving slowly because I was still on the mend from back surgery. After checking out, and making my way to my vehicle, I realized I was in a bit of a pickle, I had over done it and I had to get this stuff in my car. My back was really sore, so I decided to open the door, and sit in the car for a couple of minutes before unloading the shopping cart. Once I got out and opened up the hatch, just as I was lifting the first items to put in the back of my car I hear a woman's voice saying "Ma'am, can I help you?" I turn around to see an employee walking towards me. I wish I could remember her name, but it's been a year, I did however send an email that same day to customer service praising her for her kindness. She saw me sit in my car and thought I was waiting for someone still in the club, anyway, that was the sweetest thing that's ever happened to me in a Sam's club for sure. Something else I really appreciate about this location is how clean and organized it is. There is a sense of pride that is easy to see, add that with the friendliness, a real unicorn in my experiences at other Sam's locations...you know who you are lol!!! read more

Proceed with caution, watched a couple weeks in a row the carts being pushed in without sanitizing. Yet, the sign says all carts have been sanitized. read more

Sam's Club - False advertisement (I have video proof) - Wholesale Stores Near Me - Keller, Texas

The staff is nice. The items are awesome. Everything you need is available

bought a dryer, on delivery it did not look the same as online. Returned it, and was told it would be refunded within 7-10 days. It is now 3 weeks, and was just told that I have to wait 2 more weeks. The return was easy, getting the refund is like pulling teeth. Sam's is like dealing with a thief. They take your money and give you nothing in return. will not make this mistake again. read more

This is a very good Sams club. Lines are usually not bad at all, especially compared to Costco. Plenty of easy parking and it's right on 1709 and 377 so it's easy access from anywhere in the Keller, Roanoke area. My only issue is lack of certain products off and on. Probably still a supply chain issue but the products in question are readily available at other store, so who knows. But I still come here on the regular to stock up. read more

I'm not a member, and I've only been here once (with my brother, who is a member), but color me impressed. The shear volume and variety of things is totally impressive. Prices seem pretty good too, and it has me wanting to crunch some numbers to see if a membership would pay for itself. In this calculation, I'll also have to factor in the price of gas, as there is also a gas station located here. We were here on a weekday, and several food items were being offered as samples. The tiger shrimp, which were HUGE, were particularly tasty. Only thing that scares me is how big the quantities are. It's just two people, and two cats, in our house. So having to buy the JUMBO size of everything, well it just makes me skeptical on storage. I do plan to come back with Thuy in tow, and see if she thinks it worth it. For some reason I thought memberships were expensive, but I seem to think it's under $100. OK, just checked. Seems there are several options, some as low as $45, though the $100 plan offers the most benefits. Here's the page: https://www.samsclub.com/sams/pagedetails/content.jsp?pageName=aboutSams&xid=hdr_join Bottom line: I Also think there is a free look pass, but I seem to recall it does not let you make any purchase. Hmm, maybe you can make a purchase, here's the details on a "Guest membership" - https://help.samsclub.com/app/answers/detail/a_id/279 Though with this guest pass, "Guest shoppers will receive a 10% service fee above the listed price on all merchandise. The following areas are exempt from the service fee: California, South Carolina, and Elmsford, NY." read more

Normally go to the Southlake location.. Unfortunately it was affected by a recent tornado.. I found this location because a friend of mine told me about it.. MUCH better than any other location I have been to.. Clean, LOTS of variety and very nice staff.. Will definitely be back!! read more

Store has new layout setup to service customer pickups better, It took a little getting us to but I like it, I use the scan and go app it's a snap for me I'm in and out like the flash, the deli and produce associates are helpful and I love the weekend samples, there does seem to be some associates more interested in their phone over service but that's a given nowadays, otherwise I would have given 5 stars read more

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Love the service! Everyone is always so friendly! Shockingly, I'm recognized as well, now, I don't know if that's a good thing or I really do have a problem I'm Beyond satisfied with with every visit. The Plus membership is worth it, 100 dollars a year isn't too bad. Trust me! You'll love it read more

Sam's Club - Meeeaaaaattttt - Wholesale Stores Near Me - Keller, Texas

This review is only for the hotdog at the food counter. I always looked forward to snack on the Nathan's hotdog at Sam's. Had not done that in a long time due to the pandemic. Today my joy became a disappointment. One bite and I knew immediately the hotdog was not Nathan's. It was a Sam's house brand, and it was horrible. It was full of grease/fat. I felt sick after eating only two bites. Had to throw it away. Never again stopping by the food counter. It was so yucky that I can still feel it after half a day. read more

Today i went to pick up a chicken. Ended up buying 500 of cool stuff. I love that. The reason i gave this visit a one star in because I was mocked , cat called and hollered at because I told a sales person no about their sales pitch. They started trying to sell me something near the fridges. I just wanted to look at a fridge. I had to walk around the isle before they stopped cat calling me down the isle. Unbelievable harassment from salesman. Another gentleman also tried to get me to change my electric company when i asked him a product question. I even get harassed when i buy gas at the pump. Does sams support harassment on their property of the members???? read more

Do not purchase large appliances and expect to get any help. I purchased a dishwasher on May 10th, 2023. It was delivered on May 26th, 2023 and I purchased the Protection plan. Long story short is the internal frame was damaged which is now causing the dishwasher not to function and when it does function it leaks. Sam's told me to contact the Protection Plan company. They told me that since its witin a year, to contact the manufacturer. Manufacturer came out today to tell me the frame is damaged and was damaged at installation/delivery and said to contact Sam's back. Sam's is telling me I am outside my 90 days of purchase date...not delivery. I seem to have done everything right by purchasing the added plan yet no can seem to help or cares to help. They just keep passing the buck onto someone else. read more

Review is for the Pharmacy staff. I would like to mention Marie, a pharmacy technician who stands out for her excellent work and dedication to her job. Every time I have visited the Sam's Club Pharmacy, Marie has been incredibly helpful and knowledgeable. She goes above and beyond to ensure that all of my questions are answered and that I receive the best possible care. read more

Sam's Club or Costco.... Which To Choose. I have memberships at both Costco and Sam's Club . However, Sam's Club is closer to my house, so when I am short on time Sam's Club is usually my choice. In General, while Sam's Club and Costco offer good value I think Costco sells better products and merchandise and has better customer service. On a positive note the gas at Sam's Club seems to be the cheapest in town as compared to the gas at my local Costco. However, both are good clubs. read more