Murphy USA ... On Sunday, Aug 22nd @ 15:10 p.m. My husband took my CREDIT CARD to the window to pay for our gas.
We asked the girl to charge 20.00 at the window. We pumped the gas and we left.
5 minutes into our drive home I get two charge notifications from my bank for $20.00
When I looked at my account it showed a 40.00 charge.
I called Murphy's store and they insisted they only charged us $20.00. I called my bank, they insist they cannot begin the dispute until the charge goes through... (it is currently, in "pending" status)
I called Murphy's customer service explained that I have a charge for $40 dollars and a receipt for $20. Customer Service insists that they only charged my card for $20.00. I then explain that that I don't go to Walmart and get charged double when I buy $20.00. I went to the WINDOW, not the pump!
Since I did credit, instead of debit I feel like this practice is a very shady way to take money from a customer!
We went to the window, fully understanding that this would keep us from having a hold on our account for more than the cost of the charge. Only to find out that they are double charging people.
You can see below that, there is definitely an issue here. Whether that is a technical issue or there is something shady going on in the store. Customer Service could have done a better job!
I continually got stone walled with customer service regardless of the proof I had and also told there was NO MANAGER available when she was obviously done speaking to me.
When I request the Managers name and district Mgr. Names I was only given the full name of the manager and told by the same associate the district manager for Murphy's was only giving out his first name.
Believe it or not, I am that part of the population where $20 is counted in my budget. Simply it was not Murphy's to take. If there IS something shady going on in that store... they should've been more concerned about stealing from their customer!
There was no satisfaction of service nor was there any restitution for what they had done!
I am one customer who has been ignored by Murphy's. Who else has had this happen to them? read more