We bought way too much at Sam's today. The manager running the cashiers is super sarcastic and always seems to be having a bad day. I forgot this otherwise we would have shipped at Fry's instead read more

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This was probably the nicest Sam's Club I've visited and their inventory seemed more diverse than the others. My brother and I were amazed at the wide variety of snacks available. We grabbed a bite at their food court. We got a hot dog, slice of pizza, and pretzel. The pretzels were so good that we went back and bought 2 more! Perhaps we were hungry, but everything tasted really good! My only complaint was all of the tea dispensers were empty. It was around 11:30am, so it should have been filled up. When I asked the ladies in charge of the food court, they just shrugged their shoulders. I don't know if they were lazy, didn't really know, or were just down right rude. This negatively impacted my overall experience. read more

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First time visiting Sam's Club in the area, I was impressed how clean and organized the aisles and products were displayed. Staff members were really nice and asked a few times if I needed assistance in finding products which was much appreciated. There were so many different items offered for purchase. Of course, probably like so many others have bought more than they needed or convinced yourself that you did need it. But either way everything was reasonably priced so those deals I couldn't pass up. read more

Everything was moldy. I even found mold on my product immediately after purchase, and when I brought it up to the manager she didn't care. I called corporate and they didn't care either. If you find mold just go straight to the health department, they even told us they've gotten probably 10 other complaints about this. read more

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Sam's club Flagstaff rotisserie chickens are NOW NOT ROTISSERIE with new mass cooker machines. Now just baked cooked chicken over cooked, dry, tough,.... . read more

SO MUCH MOLD. I don't know if it's a fridge thing, or a transport thing, but everything in the produce was COVERED in mold. Manager has a "what do you want me to do about it?" attitude. Ive never been to a Sams Club that has this much mold. read more

Ordered item and Sams showed they delivered it on August and also August 3rd. Could not provide me with a tracking number and kept cancelling the Chat on Line. This is the second time they have done this to me and it will be the last. Taking my business to Costco. See info below how they showed delivered on the second and then on the 3rd. Could not get a tracking number from them. Order 10326735765 Sat, Aug 2 DELIVERED - 07:43 pm Joliet, IL Aug 2, 2025 | Order 1032 6735 765 Print receipt Shipping Delivered on Sun, Aug 03 Track read more

Sam's Cafe I stood in line for 5 minutes and ordered a large pizza and they said they couldn't sell me one because they didn't have any pizza boxes . Thanks for the sign so I wouldn't have to stand in line . Pathetic customer service. read more

Be careful, when you shop at Sam's club. They post the misleading sign. I bought ready to eat salad tray(small one). They post the price for sale for $4.41. Everything was almost gone.But when I paid, they charged me the full price. They told me it was per pound. Not per unit. So nothing was on sale. Probably other people who bought them getting misleading as well. I bought this tray all the time, the posted price was always per tray. So disappointed in Sam's club. read more

Sam's Club - Wholesale Stores Near Me - Flagstaff, Arizona

This review is only for the food court since this is the only thing I use at this location. Well, also the restroom, which by the way is always kinda stinky, but it's all good we are all humans. Every time I see Brian working expo or on the register he is amazing. Very pleasant demeanor and hard worker. Apologetic when things happen like no meat pizza. Helps everyone out with his knowledge and his approachable personality. I come up from Phoenix to Snowbowl a dozen times a year and every time my ritual going home is filling up gas at Sam's and then hitting the food court for the affordable meals. Everything is also really usually really stocked unless it is getting close to the end of the day and they are really busy. Tables are about as clean as you'd expect from a busy location, I know I've seen worse tables at Costco. read more

Very disappointed today. I guess I missed the fine print.That says I cannot shop before ten a m. So I guess the self check out.Did me a favor and let me finish my purchase. Then I forgot one item and went back to purchase it and the machine would not let me out of the store. Unknown to me.I had to be a plus member instead of a regular member to shop before ten a m. They are so lucky that they have no competition in this city. Just let people come in and get their shopping done and leave us alone. The constant upsell just gets tiring. read more

We went to buy hot dogs after shopping and the line was long. Even thought the crew was busy, the guy at the register was very polite and even offered to put our icees in two cups for our kids. They all took the time to ensure quality food and quality guest service! read more

Wow, they have a mini butcher and seafood counter--like Albertsons! Why don't we have that in Gilbert? I was in awe--that would be so great to have at every Sam's. Please initiate this at all Sam's Clubs. read more

I like Sam's Club generally speaking. One thing really irks me though. My wife and l like to go in to the food counter and get the hot dog combo before shopping. Months ago the staff would always have chopped onions for your dog in the frig and all you had to do is ask for them. Now, for the past 6 times every time we ask they say sorry, we don't have them today. My opinion is the staff has changed and the new staff is lazy or they don't care if their customers are happy. It's a small complaint, but REALLY IRKSOME. How hard is it to chop up some onions??? read more

Managers need to fire TYRESE because he gave me false information and leads customers in the wrong directions. If I wanted to waste my time I wouldn't pay extra for a membership. Zero stars if I could. read more

This was just for our Sam's Club gas station experience. We came here 6 weeks ago during our road trip to fill up our gas tank after consulting GasBuddy and finding out that the gas here is the least expensive in the area. Drove up and there were some pumps not being used. As R filled up the tank, I got one of the squeegees that are near the pumps and cleaned the windshield. Quick in, quick out, and we were happy to be on our way. read more

Store manager Renee is RUDE, and unkind to her staff, and customers. I am EXTREMELY dissatisfied and disappointed in the way she talks to her employees and customers. Never coming back. read more

Always lines and chaos getting out of there not the best location to get in and out of but overall clean and stocked for what I need

We always take our sams and costco cards when we travel. The gas savings alone usually cover the yearly fee. Plus great place to stock up on so essentials. We were going to be traveling around Arizona and California for 2 weeks so got some pop, water and kind bars. Also bought pillows but in all truth those pillows were not comfortable. read more

Food court closes at 7pm, you show up at 6:15 and they got some hotdogs and pretzels left. I'm assuming because they're lazy and wanted to clean and get out early. Now there is a long line and everyone is waiting. Good job Sam's club, what's the point of paying our membership fees? Can't even rely on the food court. read more

Everytime I try to return something in the years I have been a member , it has been a problem. I only have returned 3 times total. The last time I didn't have my receipt and the service desk woman had a hard time finding my purchase in their system so finally just gave me store credit on a slip of receipt paper that turned out to be bogus . I was not not able to use the voucher because it's not valid . The service desk could not help me and either could the corporate customer service. As of now i'm waiting for the gift card dept to contact me , we will see but i'm pretty sure i'm screwed . their system says they gave me cash but the e-gift receipt says the amount but not working. It's not a big amount but so far Sams club won't replace it . we will see what the gift card department says but pretty sure I'm just getting passed around from each department. weird ! I have Costco also , it's just a little further and a little more crowded but they have great customer service. If this were to happen there , they would have returned my $ and dealt with their mistake on their own time . read more

Super convenient location in Flagstaff for travelers to fill up on gas and other items :)

Sam's club has been so amazing during the pandemic. They've had just about everything fully stocked (after the TP fiasco last year) with a great selection of anything you can think of. Their curb side pickup has been my favorite feature so far. I order through the app, then when they advise it's ready for pickup I let them know I'm on the way via app. Once there, I tell them the parking space I'm in via app, and they head out. From the time you arrive, to the time you leave with your purchase it's very quick. I think each time I go it's under 5 minutes which is reasonable considering they have a lot of curb side pickup orders. I also love the bakery department. When we ordered a custom cake, they did a great job getting it ready in time and for a great price. I definitely would recommend people to give their curb side pickup a try, especially if you're ins hurry. read more

Flag Sams is the only place in town that keeps their prices consistent with other Sams in other communities. Flagstaff is known for their high priced markets. I really don't need the quantities but after price comparing, I guess I do. That is what a freezer is for. I shopped for laundry detergent, dryer sheets everything was priced the same. At least as far as I could tell. The store is laid out a little odd but for the savings who cares?!! read more

Sam's Club - All detergent large container at Sams 13.99 vs smaller container at local market. Ridiculous. - Wholesale Stores Near Me - Flagstaff, Arizona

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The lady in customer service was nice. My church members and I were in town and gathering food for the mission trip. It was the weekend so it was sample day. I went to her station and tired a Mac & cheese sample. I went back to get some for my friends. I guess she thought I was being greedy. Little did she know we were traveling all day and we just wanted something to nibble on. Then she saw me and the others and she kept giving us the side eye & kept staring at us like we were bothering her. I mean that's what the samples are for right to try out for crying out loud. I couldn't do anything but laugh because she was serious. read more

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Gas prices are great and the staff is typically friendly and helpful. Definitely get the price benefit of buying in bulk here for certain items. The samples are also great when they're around! The only downside is the food section--pizza isn't great and the tables are always messy with crumbs and have flies flying around. You also must order via machine even if you ask to order with one of at least four humans working behind the counter. read more

Well I can see why they only have - 3 star rating. I'm Trying to call about a membership and after letting it ring for what felt like forever the phone hung up. Tried a second time and gave up. I have been a member here some time ago. I'm sure the membership cost has changed but now I will Never know. If they can't answer the phone to answer questions I'm not interested in a membership anymore. I had questions about being a guest as well but they can kiss off. read more

This is a huge store. There are palettes of merchandise for acres. I thought we would find bunches of stuff that we would take home, much like we did with Costco in other towns. One thing that caught my attention on one visit was their frozen king crab. Well, we did put a few bags in the trunk of the car, but it was far from full. Two trips to Flagstaff, and I'm beginning to believe that we have everything we need in Sedona and Cottonwood. read more

Love going here to shop, they got really good deals. Tons of check out lanes and now they have the scan and go app so you can just pay with you phone. The food court has really good churros, pizza, hot dogs! read more

This is for the Optical Department Called into this business on Tuesday (6/29) to schedule an appointment this week. I was told by the employee who took my call that there was was on a spot open on 6/30, that didn't work for me, I then asked if there is anything on Thursday 7/1. The employee said yes. the times she gave me were 1300,1330,1400,1430,1500 &1530. I choose 1300. I confirm with the employee it was this Thursday she said yes at 1300. Today I get check into my appointment and then i'm told that I don't have an appointment and that my appointment was on 7/8 not 7/1. Horrible customer service. I drove over an 1 hour 1/2 and took the day off for this appointment. I guess if you make an appointment, you as the customer will have to follow up yourself. i guess you get what you pay for. read more

30 minute wait for gas. Only one attendant running around helping people. It's not his fault but he shouldn't be running it alone. Plus a lot of traffic blocked by lines. read more

Sam's Club - Gas line, isn't long but took over 30 minutes. - Wholesale Stores Near Me - Flagstaff, Arizona

Nice Sam's Club with the best gas price in town. Was impressed with their fresh seafood and meat counter. I haven't seen that anywhere in my travels. We picked up supplies for our RV trip to the Grand Canyon. Also, grabbed lunch in the food court. Liked the order kiosks which also showed what was available. The boys said their pizza is the best they've had from a Sam's Club. The waffle fries and chicken bites are things not on the menu at the location near us in Denver. Only strike on the food court is that the large signs advertised chicken tender with fries, something they no longer stock. Covering up that portion of the sign is an easy fix and would keep from having disappointed customer. read more

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Old grey long hair women at customer service rude even though she is not waiting on us.vomplaints filed against her and she continues to retaliation. read more

Holy God. How do I even begin this? I checked out with my Sam's Club card. I between register and trying to walkout, lose my receipt. I talk to the lady and she is of zero help or assistance. She doesn't even tell me where to find a manager or another relevant worker. We had to hunt down a manager ourselves, were recognized by the cashier and than finally, the manager finally found and printed a receipt in her office, where the employee than let us know their was nothing to scan, but she would use her eyes. Thank god she wasnt blind, otherwise I am posistive you would find me living in the freezer aisle of the Sam's Club. I would actively sell my first born for a costco in this town. read more

Rotisserie chicken is very good and price is unbeatable. Love the self-check out app.

Workers were extremely nice and helpful. Every encounter I had with an employee was so kind and helped me so much!!!! I would give a 6/5

Today I had my worst experience ever in Sam's Club or as a matter of fact in any store I have ever been in. I had to make 3 separate purchases at the store and after getting the items I needed on the PO or school issued I proceeded to take the it to my vehicle. The line to have your receipt scanned was long, but there were 3 employees in the front who were not doing anything but talking to each other. I returned to make my next set of purchases and when I got to the front realized there were only 2 registers open. Then just as I was approaching the one register closed. The cashier at the other register started to ring up my items and I had so many they were piling up after the cashier rang them up. No other Sam's Club employees offered assistance, even though there were at ;least 2 standing around doing nothing. I then ask to speak to manager as I was going to complain about the poor customer service. Then the cashier who has shut down her lane asked why and then said she was the manager, which was untrue! I said I'd like to speak to manager. I told her customer service as bad and I had observed her about 20 minutes earlier doing nothing ad things got backed up. Then a few minutes later as I am more than halfway finished this associate named Amanda (A person customers should never have to deal with) came and asked me what the problem was. At this point I told her I just wanted to check out and get the heck out of there. She asked me again and I told her I didn't want to talk to her as at this point it would just get me more upset and frustrated. She then grabbed my card which and closed out my purchase even though I still had items to purchase. Up to this point I had not raised my voice. She then refused to give me back my business card and walked off, even though I told her I just want to finish my purchase and het out of theere. Her reply was that she wasn't going to let mee complain about Sam's employees. At which time I, A senior citizen, combat disabled veteran, and former Drill Instructor, used my loudest voice to demand that someone give me my card back. At that time about five associates came to talk to me and Amanda threatened to have me banned from the store basically. Finally they let me complete my purchase. This would never have escalated except for your Associate Amanda who knows very little about dealing with customers and complaints. I am a principal/Superintendent/CEO and I have worked managing companies and being the administrator for an entire nation. This was at the Flagstaff Az store and I can see why they have les than a 3 star rating! Further I will contact my attorney to see if harassment by Amanda and your store warrants legal action. read more

Always find what I need here. Some times what I want is out but it happens. On a side note to the people giving one star reviews for the no mask enforcement....you can definitely tell you do not currently work in retail. Corporate tells retail employees to "ask" but not enforce. They're greedy and want their money. Sucks but that's just the way it is- don't take it out on the workers they're literally their doing their job and coming in contact with everyone! Thanks sams club for being open during a pandemic and to all those fellow retail workers going to work because remote work in the retail industry is only granted to corporate workers. read more

The husband and I love and hate Sams. We love all the options it has but we hate when we spend more than what we originally budgeted for (it's easy to get lost in this store and find many hidden gems). We take a weekly trip here and always find something new to try! And why not buy in bulk when it's cheaper in the long run, right?? read more

I always found what I need to buy. People are very friendly and approachable. Good stuff and affordable .