This is an excellent place to buy your eyeglasses! The staff is always friendly, always…read moreprofessional and VERY helpful. You can get your eyes examined and receive excellent advice on styles and selection. Additionally they stand behind their products- they have made small adjustments for me on several occasions - always with a smile and great advice! Michelle in particular is quite helpful. The store is conveniently located right next to Trader Joe's!

I buy my daughter and my self reading glasses for both we pay 1000,00 dollars cash and they didn't…read morehave cloths for your glasses I come in pick it up 04/21/26 at 1:20pm they only can gave us 2 WTF!! We spend a lot of here and you can't give us 4 she say no so I give them 0 stars also I always have problems with the prescription is not the right one so is not worth the money that we spend, be careful make sure you satisfy I don't recommend this place

Dr Minie is great! Have been seeing him for over 10 years and the staff and everyone there is just…read morewonderful. Never pressured to upgrade or anything

I had a great experience with Dr. Meany, he was very professional and kind. Most of the staff were…read morefriendly and helpful, taking the time to clearly explain the exam process. They also assisted me in choosing the right glasses. Their selection of sunglasses was good as well!

Jeny is the best professional Thank you so so much…read more I see now like a baby I will recommend all my friends

From the first call I made to confirm my insurance coverage to today when I picked up my first pair…read moreof their glasses, it was a seamless, easy experience. And these glasses have the most clear and exacting prescription I have personally ever had.

Approximately a week and a half ago, I woke up with major pain in my eye. It felt like glass in my…read moreeye. I went to West Hills Optometry and was seen by Ashkan even though I did not have an appointment. He was extremely kind and professional and saw me four times in total. He was very caring and explained everything very well. I highly recommend West Hills Optometry!

Outstanding customer service and efficienty Experience. I…read morehighly recommend them for all your eyes

After reading several of the Yelp reviews, I had my hesitation and decided to give Dr. Voros a…read morechance. The office is located next to the Rite Aid in the West Hills shopping plaza. The plaza is currently going through major renovations, so parking is a little bit limited. Made an appointment online. The office is a typical office, though it's a little dark inside and not as clean/organized as other optometrists I've been to in the past. Dr. Voros was very nice and I like her bedside manner. I provided her with my previous prescription for contacts and glasses and she was able to go off of that and fine tune it. This is a 2 person show, so it's critical that you make an appointment to see her to avoid any long wait times. After she finalized the numbers, I was provided prescriptions for both. I do find that her prices for contacts and glasses are much higher than Costco's. But to be fair, I'm sure the materials used for the glasses are of higher quality than Costco's. Since I wear contacts over glasses and didn't value having glasses, going to Costco was a no brainer. I did have to go back to her to fine tune my contacts prescription a couple of times, but all in all, I find that she is very knowledgeable and was able to get my prescriptions to my liking. I have read a few negatives about her assistant Reuben. I also did encounter a not so positive encounter with him. I am not sure, but I think he might be on the spectrum and that could explain his behavior and not being able to connect on a personal/emotional level.

Don't understand L.A."s review in December. 31. Sounds to me like the problem is the person who…read morewrote the 1 star review NOT Dr. V or Ruben. Just picked up new reading glasses there and Ruben was able to find a way to have insurance pay for it without a penny out of my pocket. Dr. V works hard to maintain positive relationships with her patients and I am extremely grateful to her and Ruben. She helps me change my contacts every month, understands whatever difficulty I may be having with my glasses and always finds a way to correct the issue. If you live locally, you'd be foolish to go anywhere else.

Lens Crafters and Costco Optical can't hold a candle to Ferris Optical if you're looking for…read moreaffordable glasses/lenses!!! I highly recommend Ferris and Carlos, the owner... Carlos bent over backwards to get my glasses quickly back to me. He is a great guy with a great family-owned business!!!

Great experience. Saw one of their flyers and I called him and went to his store. I've had problems…read morewith my progressive glasses for years and when I explained to Carlos how I wanted my prescription to be, he listened and took his time to figure out what I wanted and VOILa Glasses were ready the following day which was super awesome and I was super happy with it. Awesome experience, very nice guy and I would Highly recommend him. Thanks a bunch MR. CARLOS I appreciate u!

I've been having a hard time finding people that care about my 4 year old daughter's glasses at…read moreother optometrist locations. Tyler was amazing, this was a couple of weeks back. He made my daughter's experience very easy and comfortable she left confident wearing her glasses without falling. All the staff are very sweet at this West hills optometry location. I recommended my mother and she liked the way she was treated and taken care of because she had a harder time figuring out her insurance. Overall I will be definitely be coming back for myself .

Walmart did it again. Tried to place an online order today (5/1/26) and before I could place the…read moreorder their system charged my account but didn't place the order. So they charged me $172.19 6 times and $101.13 4 times. Tried to get these charges reversed today and couldn't. Was told it would take 2-3 days to reverse all these charges even though their system is not even showing these charges on my account. No wonder I need Tylenol when ordering from them. Eventually they correct their mistake. It's the "eventually" that I'm unhappy with. O. This day if instant tech solutions, why do we have to wait for several days for Walmart to correct their mistake? The only saving grace is that I Walmart is rarely out of items you order online. Rarely! They keep well stocked shelves and their delivery from the store is spot on.

Love Dr Brad Elkins and his staff, especially Herman at the check out station. Herman was amazing,…read moreand took the time to help me solve my problem. Thanks Herman

Wow. On 4/7 I took my 86 year old father here for an eye exam. While some employees and Dr. Karlin…read moreare extremely hospitable, we had one of the worst encounters I could ever imagine. As with most eye exams there are several tests which have to be done as well as the typical screening of the eyes prior to seeing the Doctor. At 86 my father is hard of hearing and there is a language barrier, which is why I attend all of his appointments. The first interaction with the screening was ok. The young lady wasn't rude but she seemed visibly annoyed that my dad was not completely comprehending what she was asking so I had to intervene. The next part though took the cake. What can be described as a Karen through and through. We were in the waiting room when this woman yelled out our last name. I stood up and so did another woman in the office of Asian descent. Apparently we both had the same last name. The lady seemed confused and said "there's 2 of you?" I said my dad's first name and she said "yeah that one". What transpired next was deplorable, her barking out orders and getting frustrated because my dad wasn't putting his head or eyes in the place she wanted but before I could intervene each time she just keeps yapping and continually making comments like "sir don't put your jaw there and that's not what I asked you to do. Does this woman not have parents? WTF. After this pleasant interaction we saw the Doctor and he asked for another test. No one told us it was going to be $85. It's fine I just paid it; however, who does random tests without notifying the patient on the cost of the test? Unfortunately we had to visit yet again with the unpleasant lady and this time she was just off the rails. I finally stopped her and said, "you have horrible bed side manner and a terrible F in attitude" she stops cold turkey and mutters something about being in her safe space and she is going to get somebody. An office manager comes in and asks to speak to me while another young man does the test. What a difference! A kid with patience and understanding. He mentions to me that he takes care of his grandma so he respects me for being there and totally gets it. Also mentions that the lady we were working with is extremely difficult. Meanwhile I get a talking to by the office manager about my language which is the only thing they can reference because I said the F work once to a terrible human being. I kept asking about the behavior of the employee to which I was afforded a "we deal with this behind the scenes". We see the doctor again and now upon leaving we are escorted out by the office manager who has the audacity to ask me if I am willing to apologize to the employee. I said absolutely not. He proceeds to tell me that I am choosing to do the wrong thing, oh the irony. I ask him if you are asking me to apologize, is your employee going to apologize to me and my father for her behavior? Of course the answer was no. Sad that people beat up on the elderly and can't imagine what would have happened had I not been there to advocate for my father. Never again at this office it's obviously a DEI hub of safe spaces and hypocrites. DEI has no place in this society, especially when the DEI people don't afford it to the very groups they supposedly are advocating for. What happened to us was racist with a mix of elder abuse. Treat people the way you want to be treated but don't cry wolf when someone isn't willing to put up with your crap. STAY away the reviews are spot on and I will be finding my parents a new eye doctor. ‍

Thank you Lencrafters for another round of fantastic service!!!…read more My first experience with Nelly 6 months ago was efficient, friendly, and caring service when she completed my 3 pairs of Oakley Prescription Glasses. I came in today, with no appointment, to request an emergency repair on my glasses. I was pleasantly surprised when Nelly remembered who I was and how she could assist me with my repair issue. The repair was completed at lightning speed. Nelly, thank you for taking the extra step today. Cheers, Blake Brown

Wish I read these reviews before coming here to this location. DO NOT GO HERE!!!!!…read more There are other LensCrafters locations that are so much better - save yourself the trouble. The front desk workers are absolutely awkward and unhelpful (except for Heather, white young lady with black hair), the doctors are just rushing their appointments/giving out incorrect prescriptions, & the manager (maybe Jenn? Older white lady with blonde curly hair) has the most horribleeee attitude. I've spent 4 weeks back and forth due to being give the wrong prescription, scratched glasses, and only to come out with "you should've bought the protection plan I don't know what to say". Will be emailing corporate as well to make sure this is known about this location.

The best Optometrists around! One is now in Thousand Oaks and the other in Encino. Cant say enough…read moreabout these two. Been going to them for over 25 years! I adore them both!

Covid Update : I have been seeing Dr. Fallon & Dr. Lit for years. I have recently gone in for my…read moreeye exam and my experience was awesome as always. The staff is very friendly and kind. Due to covid, they are seeing patients by appointment only. Door is always locked. They have a sign at the door asking you to knock and you wait to be let in. They take your temperature at the door before you are let in. When coast is clear, they are asked to enter. You must wear a mask at all times. Every other seats are marked "DO NOT SIT" and clean pens available at the front desk to sign in. When you are done, there is another container for used pens. When trying on frames, you are to asked to just leave it on table and do not put back on display case. Everyone is wearing masks at all times and equipment are well sanitized. They also offer curb side pick up. Park at the designated parking and call the office to let them know you are there. They will come out to your car.