This is an excellent place to buy your eyeglasses! The staff is always friendly, always…read moreprofessional and VERY helpful. You can get your eyes examined and receive excellent advice on styles and selection. Additionally they stand behind their products- they have made small adjustments for me on several occasions - always with a smile and great advice! Michelle in particular is quite helpful. The store is conveniently located right next to Trader Joe's!

They keep your appointment moving fast. One thing I liked is that they allowed me to choose and…read morelook at frames on my own; then when I was ready they helped e check out. My glasses were done faster than the 10 day time frame.

Highly recommend!! I've been coming here for a good while now and can say that this is a great…read morelocation! Staff are all friendly and helpful! Dr.Escobar is also an amazing doctor to see for any concern! Had my mom come here as well!

I found staff here was unhelpful. They neglected to send me the address to the office, and when I…read morecalled to get it, I didn't even finish asking my question when the receptionist said she is canceling my appointment because my insurance was rejected. In a patronizing tone she said that I "must not have gotten her message about this earlier". I told her I had gotten the message and that my insurance verified that it was active and that it was accepted at that location. She argued with me that it wasn't working and said there is nothing she can do. She offered no solutions. I asked if I needed to re-call the insurance and have her hear them verify and she said no, and there was nothing she could do... yet instructed me to call my insurance (again) ‍ It was unproductive, unhelpful, and I wouldn't go here. She made no effort to provide any solutions-- and they never even sent me the address to begin with. More annoying still, I had waited 5-6 weeks to get this appointment, and now I have to start my search over and wait longer!

Jeny is the best professional Thank you so so much…read more I see now like a baby I will recommend all my friends

From the first call I made to confirm my insurance coverage to today when I picked up my first pair…read moreof their glasses, it was a seamless, easy experience. And these glasses have the most clear and exacting prescription I have personally ever had.

Approximately a week and a half ago, I woke up with major pain in my eye. It felt like glass in my…read moreeye. I went to West Hills Optometry and was seen by Ashkan even though I did not have an appointment. He was extremely kind and professional and saw me four times in total. He was very caring and explained everything very well. I highly recommend West Hills Optometry!

Outstanding customer service and efficienty Experience. I…read morehighly recommend them for all your eyes

After reading several of the Yelp reviews, I had my hesitation and decided to give Dr. Voros a…read morechance. The office is located next to the Rite Aid in the West Hills shopping plaza. The plaza is currently going through major renovations, so parking is a little bit limited. Made an appointment online. The office is a typical office, though it's a little dark inside and not as clean/organized as other optometrists I've been to in the past. Dr. Voros was very nice and I like her bedside manner. I provided her with my previous prescription for contacts and glasses and she was able to go off of that and fine tune it. This is a 2 person show, so it's critical that you make an appointment to see her to avoid any long wait times. After she finalized the numbers, I was provided prescriptions for both. I do find that her prices for contacts and glasses are much higher than Costco's. But to be fair, I'm sure the materials used for the glasses are of higher quality than Costco's. Since I wear contacts over glasses and didn't value having glasses, going to Costco was a no brainer. I did have to go back to her to fine tune my contacts prescription a couple of times, but all in all, I find that she is very knowledgeable and was able to get my prescriptions to my liking. I have read a few negatives about her assistant Reuben. I also did encounter a not so positive encounter with him. I am not sure, but I think he might be on the spectrum and that could explain his behavior and not being able to connect on a personal/emotional level.

Don't understand L.A."s review in December. 31. Sounds to me like the problem is the person who…read morewrote the 1 star review NOT Dr. V or Ruben. Just picked up new reading glasses there and Ruben was able to find a way to have insurance pay for it without a penny out of my pocket. Dr. V works hard to maintain positive relationships with her patients and I am extremely grateful to her and Ruben. She helps me change my contacts every month, understands whatever difficulty I may be having with my glasses and always finds a way to correct the issue. If you live locally, you'd be foolish to go anywhere else.

Great experience. Saw one of their flyers and I called him and went to his store. I've had problems…read morewith my progressive glasses for years and when I explained to Carlos how I wanted my prescription to be, he listened and took his time to figure out what I wanted and VOILa Glasses were ready the following day which was super awesome and I was super happy with it. Awesome experience, very nice guy and I would Highly recommend him. Thanks a bunch MR. CARLOS I appreciate u!

Lens Crafters and Costco Optical can't hold a candle to Ferris Optical if you're looking for…read moreaffordable glasses/lenses!!! I highly recommend Ferris and Carlos, the owner... Carlos bent over backwards to get my glasses quickly back to me. He is a great guy with a great family-owned business!!!

I've been having a hard time finding people that care about my 4 year old daughter's glasses at…read moreother optometrist locations. Tyler was amazing, this was a couple of weeks back. He made my daughter's experience very easy and comfortable she left confident wearing her glasses without falling. All the staff are very sweet at this West hills optometry location. I recommended my mother and she liked the way she was treated and taken care of because she had a harder time figuring out her insurance. Overall I will be definitely be coming back for myself .

Walmart did it again. Tried to place an online order today (5/1/26) and before I could place the…read moreorder their system charged my account but didn't place the order. So they charged me $172.19 6 times and $101.13 4 times. Tried to get these charges reversed today and couldn't. Was told it would take 2-3 days to reverse all these charges even though their system is not even showing these charges on my account. No wonder I need Tylenol when ordering from them. Eventually they correct their mistake. It's the "eventually" that I'm unhappy with. O. This day if instant tech solutions, why do we have to wait for several days for Walmart to correct their mistake? The only saving grace is that I Walmart is rarely out of items you order online. Rarely! They keep well stocked shelves and their delivery from the store is spot on.

Dr Huynh is an excellent doctor in every way. He clearly explains his exams and the condition of my…read morevision. I recently was misdiagnosed by another doctor and he conducted testing which showed that I had no problem.

Dr. Kyle Huynh is an excellent doctor, but the office staff is consistently unhelpful. Phone calls…read morego unanswered, messages aren't returned, and follow-through is almost nonexistent.

Wish I read these reviews before coming here to this location. DO NOT GO HERE!!!!!…read more There are other LensCrafters locations that are so much better - save yourself the trouble. The front desk workers are absolutely awkward and unhelpful (except for Heather, white young lady with black hair), the doctors are just rushing their appointments/giving out incorrect prescriptions, & the manager (maybe Jenn? Older white lady with blonde curly hair) has the most horribleeee attitude. I've spent 4 weeks back and forth due to being give the wrong prescription, scratched glasses, and only to come out with "you should've bought the protection plan I don't know what to say". Will be emailing corporate as well to make sure this is known about this location.

Awful customer service. Rude people. 1 out 5 employees are bitter and unhelpful. Prices are…read morepredatory. Never shop here!!!

The best Optometrists around! One is now in Thousand Oaks and the other in Encino. Cant say enough…read moreabout these two. Been going to them for over 25 years! I adore them both!

Covid Update : I have been seeing Dr. Fallon & Dr. Lit for years. I have recently gone in for my…read moreeye exam and my experience was awesome as always. The staff is very friendly and kind. Due to covid, they are seeing patients by appointment only. Door is always locked. They have a sign at the door asking you to knock and you wait to be let in. They take your temperature at the door before you are let in. When coast is clear, they are asked to enter. You must wear a mask at all times. Every other seats are marked "DO NOT SIT" and clean pens available at the front desk to sign in. When you are done, there is another container for used pens. When trying on frames, you are to asked to just leave it on table and do not put back on display case. Everyone is wearing masks at all times and equipment are well sanitized. They also offer curb side pick up. Park at the designated parking and call the office to let them know you are there. They will come out to your car.